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Pros
Interest-free repayments and no establishment fees for ZipPay (maximum $1,000 account limit)
3 month interest-free period for ZipMoney (minimum $1,000 account limit)
Flexible payment plans - set up weekly, fortnightly or monthly repayments to suit your schedule
Cons
$6 Monthly Account Fee if you have a balance
$5 ZipPay / $15 ZipMoney Late Fee if you've made no repayments within 21 days of the due date
1.5% payment processing fee if you use Zip to pay bills
Minimum $40 monthly repayment required
Conducts credit checks during applicatiopn; will affect your credit score if you default on payments
Reviewer Photos & Videos
oliveramelbourne
- 36 reviews
no good to deal with them
i was long ago customer of them and wasnt approved for zip money the charges on my old account were i lost my wallet in hospital was passed to debt collection was while back was charged heavy fees lot trouble my advise dont go into this as u end in debt save money buy when u have or go old school laybuy or u lose your credit score in end
1 comment
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WombatPerth, WA
- 4 reviews
Frustrating trying to change MOB number
In November I was robbed in my home when a woman broke in through our patio doors. She stole my wallet and MOB phone and several other items. I informed ZIP Pay that my bank account had been frozen and that a new card number would be issued and they held my payments until I provided them with the new card details and didn't charge a late fee. However, changing my MOB number has turned into a nightmare since the 5th of Dec I have had contact with ZIP by email and by phone ( landline) and MOB text and while I have a pre-paid phone I have provided...Read more
them with proof that I own the phone. Now they want me to take a photo of my self with my MOB and send it to them. I do not use my MOB to take photos so I am not sure how to use that facility and I have no one available today to help me. I am 73 years of age and while I am computer savvy I use a PC rather than my phone. Who would think it would be so difficult to change the phone contact number on my account. I had no such problem changing it with all the other institutions that I had to inform of the other phone being stolen. While I will still pay my account with ZIP I am now no longer able to use their service to make purchases that is my punishment for being the victim of a crime and for being a senior citizen.3 comments
ZipZip Pay
Hi,
I'm sorry to hear about your experience here and whilst I understand your frustration we have these steps in place to ensure all accounts with us are kept as safe and secure as possible as responsible lenders.... Read more
If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] Thanks, Emily.Emily, you are one of the people that I have had to deal with and I sent you my ID and proof of ownership of the MOB as you asked me to do and you never responded back then another agent has after ten... Read more
days waiting for you to respond has contacted me and told me something different and still, it goes on.ZipZip Pay
Hi,
Unfortunately, there are steps in place to keep each account safe and secure.... Read more
If you would like me to look further into this please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
PaulGreater Melbourne (Metropolitan), VIC
Very poor customer service.Phone app has issues.
I closed my zip pay account due to there app being flawed.
Customer sevice were terrible and wernt able to resolve my issue.
The balance i was given in the app was paid however despite having a screenshot to prove the amount i still owed $6.
Quute happy to lose a customer over such a small amount
1 comment
ZipZip Pay
Hi Paul,
Thank you for your feedback here. ... Read more
I'm not sure what issue you received in regards to the balance, however, we charge a monthly account keeping fee of $6 at the beginning of each month when there is a balance owing (outside of the fee-free period that Zip Pay offers). If you would like me to look further into this as well as the customer service you received then please email me at [email protected] Thanks, DavidSimilar opinion? Write a review on ieatwords.com.au!
Find out how Zip Pay compares to other Buy Now, Pay Later Services
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SareSouth East Queensland, QLD
The actual Service itself is good, however the customer service is terrible
The service itself is very good, heaps of options, easy to use app, and I love the flexible repayment options as someone who gets paid monthly. Just such a pity their customer service is terrible if you ever have a problem. Might as well have a robot on (it might be actually) just stock standard replies not actually reading your issue and responding accordingly, no help whatsoever. It’s really put me off!
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Gift cards are not processing
Trying to purchase a giftcard right before and it is not working. It comes up as processing but gets stuck on that screen. So disappointing. I have emailed asking for support but no reply.
1 comment
ZipZip Pay
Hi Julz,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Zip Pay Queensland Rego
I Have been with Zip Pay for over a year now and found them to be a great option for buying things that I need last month when they brought out paying your Qld Rego it was unreal so last month I jumped on and payed one of my car Rego never had a problem this month I find out that they aren't gonna doing it anymore a lot of Qld customers will be very disappointed as it is a handy and at this time of the year it is a necessity and with 2 cars I needed it but that's not right as all other states are getting their Regos played for and Qld aren't very disappointed in that and a lot of other Queenslanders will be too
1 comment
ZipZip Pay
Hi Damien,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip... Read more
NSW car registration is now available. WA is still under unscheduled maintenance and should be available shortly. Unfortunately, we are no longer accepting QLD rego, We will not be accepting this biller in the near future. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
HarebrainedSydney Surrounds, NSW
- 2 reviews
Love it...
I have used Zip Pay a number of times, never had a problem. It has made it easy to budget as I have set up the payments to hit on the days money is in my account. I do prefer Zip Pay over other lines of credit available, I've been such a good girl, my limit has increased. Love it really.
Similar opinion? Write a review on ieatwords.com.au!
SatrianiSouth East Queensland, QLD
Thank goodness for zip pay
Had no money so signed up in a few minutes the next hour was at the mall buying things I needed. Brought a coles voucher immediately got sent to my email and had no trouble at all scanning the barcode on the email. Have had positive outcomes so far
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Chloe KSouth East Queensland, QLD
- 2 reviews
Unscheduled Maintenance
Highly unprofessional to advertise as being able to pay for car registration with this company if it is constantly undergoing unscheduled maintenance. Extremely unhappy with lack of updates on when this will be available.
1 comment
ZipZip Pay
Hi Chloe,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip... Read more
NSW car registration is now available. WA is still under unscheduled maintenance and should be available shortly. Unfortunately, we are no longer accepting QLD rego, We will not be accepting this biller in the near future. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Find out how Zip Pay compares to other Buy Now, Pay Later Services
Know better, choose better.
No e-gift card yet
I ordered a Woolworths e-gift card 4 days ago and I still havent received it. I have done this quite a few times with Zip and never a problem but for some strange reason it has gone awry this time. No response to my numerous requests. Is something going on with Zip Pay at the moment?
1 comment
ZipZip Pay
Hi Kelly,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
DinaSydney, NSW
Terrible service
Beware of the fees. Terrible service. They will find anyway to charge you. I paid my account on the first day of the month and they still charged me fee.
1 comment
ZipZip Pay
Hi Dina,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
The $6 account keeping fee is charged at the end of every month that you have a balance owing to Zip. If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
BecCentral Queensland, QLD
Zippay won't pay my QLD rego bill
I just increased my limit so I can pay my Queensland rego only to find it zippay won't accept that billed. Now I have to pay $80 per month repayments for nothing. No happy
1 comment
ZipZip Pay
Hi Bec,
Unfortunately, there is an unscheduled maintenance going on at the moment with paying rego with Zip. We should allow this biller shortly.... Read more
If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
JaneSouth East Queensland, QLD
- 24 reviews
Lack of transparency in providing fees and other crucial information upfront
As the owner of three businesses, I decided it was time to consider whether it's beneficial to implement Zip Pay. Headed to their website and the most obvious information is not disclosed ie what are the fees to businesses... is the business paid 100% of the transaction total upfront, with Zip Pay bearing the delayed installment repayments by the customer, or is the business owner the one who receives delayed payment. Nowhere is this information displayed or disclosed on the sales landing page! This creates an instant feeling of mistrust for me...Read more
as a business owner. Nevertheless I emailed ZipPay with my questions... 24 hours later, I am still waiting for a response. The lack of clear information on their terms of service and poor customer service, led me to this sight, as I was keen to read what others experience has been with Zip Pay... say no more!1 comment
ZipZip Pay
Hi Jane,
Thanks for your feedback, our merchant sign up process is currently undergoing a review and we will be reviewing some of these points to provide further clarity and transparency. You can co... Read more
ntact our support team at 1300 947 729 to ask any questions you have or for further clarification on any information you have already found. If you are happy to provide a direct contact I can have one of our support staff get in touch to discuss this further. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
DragonflzDarling Downs, QLD
- 14 reviews
- Verified customer
Great, Love it.
Was very easy to apply, they do set a limit and show you how much to pay a month for that limit, if you increase so do the monthly payments but very affordable and you can adjust to your payday as long as it pays the monthly amount. There is a $6.00 monthly fee very affordable considering what you can do.
Very easy to use at the shops or online purchases, i just paid my REGO for my car, which is so useful specially this time of year.
The customer service is great any issues they will help you out no worries at all.
I would prefer this over a credit card any day.
there is 2 types of ZIP Zippay (my review) & Zipmoney (which is more of a loan/CCard is a lot harder to apply)
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KennyGreat Southern, WA
- 7 reviews
this is a terrible service
will never recommed zippay to anyone I know because ive been rejected 3 times trying to create a account at least with afterpay they're not as strict as these fools plus zippay checks credit ratings which is not helpful in most cases I'm going to always use afterpay as my main way of shopping online with afterpay I can spend up to 1500 right now forget zippay
1 comment
ZipZip Pay
Hi Kenny,
Thanks for taking the time to apply for a Zip account.... Read more
At Zip we value responsible lending, which means our lending criteria may be stricter or more comprehensive than other providers. When applications are assessed we take into consideration a number of different factors. Feel free to contact our customer care at [email protected] for more information on the factors that are assessed with applications. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Find out how Zip Pay compares to other Buy Now, Pay Later Services
Know better, choose better.
noink2000
- 2 reviews
AVOID ZIP AT ALL COSTS
Zip advertise their gift cards as hassle free but It has been nothing but a headache for me. I Ordered a gift card on Saturday around 3pm thinking id get it immediately. After numerous failed contacts the agent said itd arrive on Sunday at 10am. Sunday came and went still no gift card. Contacted them again and they replied with a cookie cutter response asking me to check my spam - they told me to check my spam on the first contact. The goddam transaction is still pending! It is a problem on your end zip. Horrible service. Do not use. Im not touching them with a 10 foot pole. Thanks for nothing zip.
1 comment
ZipZip Pay
Hi,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
If you would like me to personally look into your account here to amend anything or see what we can do please email us at [email protected] and request myself. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Rebecca K.Sydney Surrounds, NSW
- 2 reviews
Have to change schedule instead of making payment before due date.
I just finished my first zip pay experience- If you want to pay your owning amount for that fortnight early you will have to pay double it does not revert to the payment date and will take the amount owing on the due date. The only way to avoid this will be to change your schedule date manually which can be a pain if you do not stay on top of it.
1 comment
ZipZip Pay
Hi Rebecca,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
We allow our customers to have full flexibility of their repayments, You are able to pay weekly, Fortnightly or monthly. Any repayments made before the scheduled date are considered as additional payments towards your account, If you would like this to be your scheduled repayment we allow our customers to easily move their schedule on the app or full website. If you would like any assistance with this, please contact us at [email protected] or on 02 8294 2345. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
michHobart, TAS
- 11 reviews
Dreadful
I think they scam people. It seems they won't sign anybody up in general. They give pathetic excuses as to why you can't get an account. Something should be done about this company.
November 30th 2022 Update: Disappointing
Zippay is not good. It's all run by generated computer mumbo jumbo. Terrible app, you just get a continual drivel of same reply. Impossible to join up. Thumbs down from me.
1 comment
ZipZip Pay
Hi Mitch,
Thanks for taking the time to apply for a Zip account.... Read more
At Zip we value responsible lending, which means our lending criteria may be stricter or more comprehensive than other providers. When applications are assessed we take into consideration a number of different factors. Feel free to contact our customer care at [email protected] for more information on the factors that are assessed with applications. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Dodgy service and over paid from my a/c
I bought a product using zip pay,
for $864 . monthly instalment was $72. I paid for 3 months, thenI decided pay fully, because I found they over charging from my account.When I contact the customer care the the respond was disappointing.I am no longer want to continue with zippay .
4 comments
ZipZip Pay
Hi Sunil,
Sorry that you didn't have the experience you were hoping for using Zip!... Read more
We do try to be very transparent with our fees as they are shown throughout the contract and we do display them on our help center https://help.zip.co/en/articles/29 Keep in mind we do waive that $6 fee if you have no balance! If you would like any assistance with this, please contact us at [email protected] or on 02 8294 2345. Thanks, Emily.Hi Emily,
The issue was not the $6 fee. The total amount was $864 with $72 monthly repayment. I paid for 3 months ie $216 and when I decided to pay the remaining amount the balance should be $648 ($8... Read more
ZipZip Pay
Hi Sunil,
Could you please contact us at [email protected], so we may discuss your specific personal experience with Zip. Thank you.
Thanks, Emily.
Similar opinion? Write a review on ieatwords.com.au!
App Error
I love zip pay but this morning the app will not load anything related to my account. I needed to pay a bill then next week want to make extra payments but at this moment I cannot do anything which is very disappointing.
1 comment
ZipZip Pay
Hi Roz,
We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip.... Read more
Could you please contact us at [email protected], so we may discuss your specific personal experience with Zip. Thank you. Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Casey B.asked
A company never gave me billing details so I can't pay for my products. How do I get access to the details or put my payment on hold
No answers
Simone Cosgriffasked
I was about to use ZIP for the first time, but my account is on hold. I don’t understand why. It’s not because I have any outstanding payments as I haven’t even used it yet!
3 answers
Simone, take a bit of advice . dont use it . there is a lot of hidden things they dont tell you about,, afterpay may be a bit more dearer with repayments, but 4 payments and you are clear, i am clearing my acc up within a couple weeks and wont be using them any more . you cannot even cl;ose your acc ( they have to do it ).with this mob and if you are not careful it is easy to get into trouble with them,, there are a lot of faults with their web pages,, they will not get back in contact with hardly anyone, i dont think they intend on solving any problems,, all messages are generated,, i have sent an email off to dept of fair trading to see what i can do to get my funds back, zippay needs to either straighten themselves out or be closed down,, totally hopeless they are. spend about 10 minutes and read some of the complaints on here and see what i mean
Thanks for that advice. When you receive the advice from fair trade, would you mind sharing it with me. Thanks
ZipZip Pay
Hi Simone,
I'm sorry to hear about your experience and whilst I understand your frustration we have these steps in place to ensure all accounts with us are kept as safe and secure as possible.
If you would like me to personally look into your account to see what we can do to resolve this, please email me at [email protected]
Thanks, Emily.
Christopher S.asked
I got some food using pay with zip i got my food but it still marked as pending how long till the money shows as spent?
4 answers
i cannot answer that question for you as i only use zip for ebay and online retail stores,, ebay keeps a record on how much you have left to spend on a gift card . but as for any thing else, sorry cannot help there,,
I used menulog but used that one time card my account shows money was used but has it undr as pending.
ZipZip Pay
Hi,
Once a purchase has been made the order will clear instantly, Orders that are pending are waiting to be accepted by the merchant, alternatively, the order may stay pending until you receive the items. The Order will remain pending so Zip does not charge the customer for the order until the items are received.
Please contact our customer care team at [email protected] for further clarification.
Thanks, Emily.
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ZipZip Pay
Hi,
Sorry that you didn't have the experience you were hoping for using Zip!... Read more
We do try to be very transparent with our fees as they are shown throughout the contract and we do display them on our help center https://help.zip.co/en/articles/29 Keep in mind we do waive that $6 fee if you have no balance! If you would like any assistance with this, please contact us at [email protected] or on 02 8294 2345. Thanks, Emily.