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Reviews

2.9

93 reviews
5
(25)
4
(17)
3
(8)
2
(12)
1
(31)
  • Build Quality
    4.0 (5)
  • Value for Money
    2.6 (7)
  • Ease of Use
    3.6 (5)
  • Cleaning & Maintenance
    2.8 (6)
  • Pool Size
  • Noise Level
    4.6 (5)
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Dave

Dave

  • 2 reviews
  • Verified purchase

Not effective with low flow pumps

published

I use a Davey Eco pump on my filter and I always run it on the slow speed. No ordinary pool cleaner will work on such a slow speed. They will just sit there. Therefore I purchased the MX6 on the advertising blurb that states it will operate with low flow pumps. WRONG. It does not. It will only run properly when the pump is run at full speed and even then it will not climb walls. Very disappointed in this purchase as I am not prepared to the run the pump at full speed as I lose all the benefits of having an eco pump. ie saving electricity costs.



Date PurchasedNov 2017
1 comment
Zodiac
Customer C.Zodiac

Doesn’t go up walls

published

I have a small fibreglass plung pool. 3 metres by 4.5 metres This pool cleaner does not climb the walls. I brought it for the sole reason to clean my pool walls. Not sure if this due to not been a tiled or concrete pool. I also find when it gets to the side of pool it takes ages to turn around

Date PurchasedNov 2017
1 comment
Zodiac
Customer C.Zodiac
Rich C

Rich CGold Coast

  • Verified purchase

Great Pool Cleaner

published

Purchased the MX6 as I’ve had a lot of pool cleaners with the rubber skirt that seem to perish in the sun. At first had a little trouble getting it to work properly but after troubleshooting I gave my filter another backwash and the MX6 was off and running up the walls etc. This thing goes everywhere and the pool has never been cleaner. Great little design.

After taking a little while to get the MX6 going I read the reviews here on this page and thought I had bought a dud, but I am now very pleased with my purchase.

Date PurchasedNov 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Rich, Thanks for your 5 star review. Glad to hear that the Cleaner is working so well. Happy Swimming!



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Gail

GailMillfield

  • Verified purchase

Such a disappointment!

published
Date PurchasedOct 2017
2 comments
Zodiac
Customer C.Zodiac
Gail
Gail
limbo

limboSouth East Queensland, QLD

  • 10 reviews
  • Verified purchase

Forever a problem

published
Date PurchasedJul 2016
4 comments
Zodiac
Customer C.Zodiac
limbo
limbo
limbo
limbo
poppopkimo

poppopkimobrisbane

  • Verified purchase

very easy to stuck when suck the leaves

published

this product is very easy to stuck when it suck the long leaves. when i run the pool clean, it almost stuck there couple times. i called for warranty support and they just want me to send the product back. i have to get the another one when sent it back. i am really disappointed about this.

Date PurchasedNov 2016
2 comments
Zodiac
Customer C.Zodiac
poppopkimo
poppopkimo

i had contacted the zodiac customer service. the tech support asked me to send the uint back. i am waiting the unit send back and check the performance.

pjnut

pjnutHunter Region, NSW

  • 2 reviews

totally waste of money

published

i bought this last summer having been told it was a great unit i now wish that i had never bought it.gets stuck all the time at the steps or corner of steps and has to be moved manually.total waste of money.I will be selling it and buying something else

Date PurchasedDec 2016
4 comments
Zodiac
Customer C.Zodiac

Hi Pjnut, Sorry to hear that you are having issues. Can you confirm if you have spoken to us directly for any troubleshooting? Thanks!

pjnut
pjnut

no i have now sold the machine would never recommend to anyone

Zodiac
Customer C.Zodiac

Sorry to hear this. We do have a dedicated team here at Zodiac and our own Techs that can fix most issues if we are notified.

Keeps getting stuck near steps

published

I bought this machine some 24 months ago, I will not recommend this, it gets stuck near the steps and stays in that tilted position. It is frustrating having to manually move it away every day. Will not buy this again. It cleans the debris and works well otherwise.

Date PurchasedSep 2015
1 comment
Zodiac
Customer C.Zodiac

Hi Harry, May I confirm with you if you have spoken with our Customer Care or we have offered any assistance with these issues? Thanks.

DMS

DMSSydney, NSW

  • 3 reviews
  • 3 likes

Doesn't work

published
Date PurchasedOct 2015
2 comments
Zodiac
Customer C.Zodiac
DMS
DMS
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not happy

published

wish i had got another model this one picks up one leaf it stops have to clean it out not happy at all is it hard to suck up one leaf i dont know how many times i have had to pull it out and remove leaf litter starting to think i should have stuck with my old cleaner

Date PurchasedAug 2017
1 comment
Zodiac
Customer C.Zodiac

Hi, Sorry to hear you are having issues with the Cleaner. May I ask if you have contacted our Customer Care team to see if we can assist with this? Thanks.

Not a good product as it says

published

When I bought around 8 months ago it worked perfectly for say 4 months.
Then it rapidly started to slow down and stopped completely moving a month ago. Since it was under warranty I complained to Worked and they asked me to send it back to check. They sent the product back saying that they had to replace some part and it should work normal.
NO it is the same and I am disgusted that they are lying. To start the product should not have faulty parts or get faulty if this was a genuine product. Anyhow they liked to say they replaced a part as I am concerned. The ZODIAC
Cleaner does not work!!
I am disgusted and annoyed??.!!!

Date PurchasedDec 2016
1 comment
Zodiac
Customer C.Zodiac
Vid

VidAdelaide

  • 2 reviews

Problem Solved

published

Sent our cleaner to Zodiac and they returned it within days. We thought nothing had been done but it now works well. Hope it keeps it up because it now saves time not having to clean the pool manually. Thanks guys.
The service was quick and they organised pick and delivery to get the problem solved.

Date PurchasedAug 2015
3 comments
Zodiac
Customer C.Zodiac

Hi Vid, thank for your 4-star review, Glad to hear that you are happy with the service provided. Happy Swimming.

Vid
Vid

Not so good again. It is not working again and we feel we have wasted our money on this product

Zodiac
Customer C.Zodiac

Hi Vid, Sorry to hear this. May I ask if you have contacted our Customer Care team? Thanks.

Why did I buy this

published

I bought this cleaner new but can't find the receipt. As per other reviews I have a shaped pool and it sticks in corners all day every day. Replaced the tracks changed the pressure but now just had enough.
Please someone take this thing away and shoot it.
I have had two pool servicing companies try to fix and they tell me they can't fix it either.

Date PurchasedJan 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Grant, Sorry to hear you have had issues with your MX6, May I ask if you have contacted our customer service team on 1300 763 021 and if we have tried to help you out in any way? Thanks.

Complete junk!!!

published

I purchased the zodiac mx6 brand new from our local pool store ($299) and after 6 months stop turning and climbing the side walls. We were told it was the tracks and received new ones after a few weeks. This did nothing. Brought the cleaner back to our pool store and they said it was the drive system. At this point I really didn't care I just wanted it fixed. Found out the part was on back order and now stuck with this pool cleaner waiting on parts. Never will I purchase zodiac again!!! And recommend others do the same.

Date PurchasedJul 2016
1 comment
Zodiac
Customer C.Zodiac
Michael. C.

Michael. C.Melbourne

Roller wheel continually snaps.

published

Besides continually getting stuck in corners and clogged with minimum leaves, this pool cleaner has a design fault. Regardless of what speed adjustment or pressure of the unit l make.
One of the roller wheels snaps from main frame.
The units main frame then needs replacing.
In 3 years l have had main frame replaced 3 times and guess what it snapped again today.
Same wheel every time. Cycle has been 2 times a week for 8 hrs during winter.
I've had enough frustration now with it.
Refund or different unit is the only option

Date PurchasedDec 2014
1 comment
Zodiac
Customer C.Zodiac

Hi Michael. sorry to hear of these issues with the Cleaner. Could you please PM your contact via Product Review or call us on 1300 763 021 and let the Customer Care team know we asked to call. We will get a solution for you asap. Thanks.

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No good for shaped pools

published

If you have a shaped pool or steps, this isn't for you. Leaves get stuck or it gets stuck in curves and the tracks are constantly wearing out because of this. So wish I had done more research and read some more reviews. I am currently looking for a new one so feel free to buy mine

Date PurchasedAug 2013
3 comments
Zodiac
Customer C.Zodiac

Hi Martin, Sorry you have had these issues with your MX6 Cleaner. May I ask if you have spoken with our Customer Care team? We would be happy to speak to you regarding options for getting a Cleaner up and running asap?

martin495
martin495

Ha ha, that's funny make a cleaner and sell it without saying what pools its best for, then try to sell me another cause it doesn't work? wow ker-ching!

Zodiac
Customer C.Zodiac

Hi Martin, If you would like to discuss this, please provide your number. We are not trying to sell you anything. Perhaps we have an option that we could present to you but we would need to work out what would be best.

Laura 30

Laura 30KANGAROO POINT

  • 5 reviews

Piece of Junk. Do not Buy

published

The first major problem with this Zodiac MX6 Tracker is that even small leaves get stuck inside the rotor and we have to open it up at least once a week. This means unscrewing parts and putting it all back together again, which is not only time consuming but also tricky! The other problem is that it gets stuck in the corners of the pool and stays there for the rest of the cycle. A piece of junk!

Date PurchasedJun 2016
1 comment
Zodiac
Customer C.Zodiac

Hi Laura, I have sent you a PM for your details. Thanks.

Piece of junk!!

published

It gets stuck all the time, and it does wheelies throughout the pool, it's a piece of crap don't buy one, also I have palm trees around the pool and Things fall in the pool and I have to clean it 3 or 4 times a day it's a pain in the head.

Date PurchasedNov 2015
1 comment
Zodiac
Customer C.Zodiac
Bhas

BhasSydney

  • Verified purchase

Continually gets stuck with leaves

published

We replaced our barracuda (which was fine but getting old and worn out) with the zodiac mx6 and it certainly got around the pool better than the barracuda, up the walls better, but we found it was forever getting stopped by leaves getting stuck in the rotator blades. We now have to clear leaves out 2-3 times a day, pretty awful. I sense zodiac will make it hard to return as it is with their technical department at the moment.

Date PurchasedFeb 2017
Davo in Townsville

Davo in TownsvilleTownsville

  • 7 reviews
  • 2 likes

My new best friend!

published
Date PurchasedJan 2017
1 comment
Zodiac
Customer C.Zodiac

Hi Davo. Thanks for the 5 star review! Happy Swimming.

See all Zodiac MX6 reviews

Questions & Answers

Jennifer G.

Jennifer G.asked

My MX-6 isn't allowing enough water to flow through the system. When I have just the hose in the pool, the returns are fine. But when I add the robot to the end of the house, the waterfalls trickle down the wall instead of flowing freely. If I open the skimmer any more, it sucks air. If I open the floor drain at all, the robot gets stuck on the drain. Is there a different product that would allow for a greater flow through the cleaner?

No answers
Adriaan B.

Adriaan B.asked

I installed my zodiac mx6, but the wheel hardly turns. Can it be that my pump is to weak?

No answers
Sammy Ray

Sammy Rayasked

Hello, I just installed the mx6, drain is closed, the yellow wheel does the proper 10 rotations in the 20-25 seconds. When the unit climbs the pool wall the unit goes above the water line and then sucks in air. What can I do to correct this? Sammy Ray Morris

2 answers
Brooke G.
Brooke G.

Mine does that too, has since I got it but the higher the water level in my pool the less often it happens.

Sammy Ray
Sammy Ray

Hello Brooke, I raised the water level in the pool with the same results. I am at a loss as what to to do. I'm going to give Zodiac a call for some advice. Thanks for responding.

Get an answer from our members and Zodiac representatives

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