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151 listings
Britz
Latest review: Customer service was pleasant enough both on phone and in person. Measures being taken at depot to manage COVID 19 were well managed and with minimal disruption. However my problem is the roadside
- Review Summary
- Transparency 1.2 (6)
- Booking Process3.0 (7)
- Vehicle Condition2.5 (6)
- Customer Service1.7 (9)
- Value for Money2.0 (9)
Thrifty
Latest review: After returning the car to Ballina airport in perfect condition I got a call from Thrifty a couple of hours later saying I had scratched the front of the vehicle and they sent photos of this damage.
- Review Summary
- Transparency 1.6 (69)
- Booking Process2.6 (68)
- Vehicle Condition3.1 (63)
- Customer Service1.6 (89)
- Value for Money1.8 (78)
Wicked Campers
Latest review: Campervan was excellent on both pickup and drop off. We had a great time. However Wicked took $3000 from us and haven't returned it after nearly 2 months! Where is
- Review Summary
- Transparency 1.3 (16)
- Booking Process2.5 (20)
- Vehicle Condition2.0 (20)
- Customer Service1.3 (21)
- Value for Money1.6 (21)
Hertz
Latest review: We usually book our rental cars through ACE, a subsidiary company of HERTZ. Unfortunately due to COVID-19, we had to deal directly with HERTZ as the ACE branch at Mascot, Sydney NSW has been closed
- Review Summary
- Transparency 1.4 (93)
- Booking Process2.7 (93)
- Vehicle Condition3.2 (98)
- Customer Service1.7 (115)
- Value for Money1.9 (110)
Sixt
Latest review: We had been using Sixt rent a car on and off for over 20 years all over the world and will never use them again. The company has a culture and reputation of clearly and openly extorting their
- Review Summary
- Transparency 1.1 (10)
- Booking Process2.3 (12)
- Vehicle Condition2.7 (10)
- Customer Service1.2 (13)
- Value for Money1.6 (13)
Budget
Latest review: worst customer service ever experienced. truck was rented to me broken and couldn't be driven. it had to be towed. customer service person literally yelled at me for arguing with him. how dare I!
- Review Summary
- Transparency 1.5 (61)
- Booking Process2.5 (62)
- Vehicle Condition3.4 (61)
- Customer Service1.6 (76)
- Value for Money1.7 (75)
Camper Travel
Latest review: Using campertravel was very helpful for us, european travelers with not much experience on the vast US RV world. All our questions were answered fast and efficient. Payment were easy and flexible
Gold Coast Tourist Shuttle
Latest review: I booked a hotel transfer through a travel agent to pick us up from the hotel and take us to the Gold Coast airport. It was paid for well in advance and l was advised to confirm the transfer 24 hours
Imoova
Latest review: they charged me $550 from my bond without even sending a report or e-mail. No customer service at all. Stay away from this company, they offer cheap relocations so they can steal your money. They
- Review Summary
- Transparency 1.6 (5)
- Booking Process2.4 (5)
- Vehicle Condition3.8 (4)
- Customer Service1.8 (5)
- Value for Money2.2 (5)
Aerodrive
Latest review: I rarely post reviews myself but Aerodrive takes the cake. Picking up the car was great, the staff were super friendly at the Queenstown location. The car itself was great and if it weren't for a
- Review Summary
- Transparency 2.1 (11)
- Booking Process2.9 (14)
- Vehicle Condition3.5 (13)
- Customer Service2.1 (15)
- Value for Money2.6 (15)
Apollo Motorhome Holidays
Latest review: Do not rent a vehicle from these guys. You have been warned. I left some personal belongings in the van and these went missing after drop off and the matter is now with the Qld police. Apollo have
- Review Summary
- Transparency 1.7 (26)
- Booking Process2.8 (29)
- Vehicle Condition2.8 (32)
- Customer Service1.8 (32)
- Value for Money2.0 (31)
Airport Rentals
Latest review: Booking with AirportRentals was easy, convenient and definitely a cheaper option when comparing the rates with other car rental companies however, once they have taken your money for your rental, as
- Review Summary
- Transparency 1.4 (18)
- Booking Process2.1 (28)
- Vehicle Condition2.7 (26)
- Customer Service1.8 (33)
- Value for Money1.6 (30)
Europcar
Latest review: Picked up the car at Brisbane airport for a 52-day-hire. Due to COVID-19, the car lived in the garage most of the time. Returned the car at the airport in good order and although the guy was at the
- Review Summary
- Transparency 1.2 (185)
- Booking Process2.5 (168)
- Vehicle Condition3.0 (168)
- Customer Service1.3 (220)
- Value for Money1.6 (211)
Auto Europe
Latest review: I have a current booking with Auto Europe and I only booked with them because the lady who I got from the gold coast who helped me book advised me they were open 24/7 and I could call anytime if
- Review Summary
- Transparency 2.1 (7)
- Booking Process3.0 (9)
- Vehicle Condition3.1 (9)
- Customer Service2.0 (10)
- Value for Money2.2 (10)
Rentalcars.com
Latest review: We had a booking in June for our trip and it is cancelled due to the pandemic. They wouldn't refund our deposit as apparently in "their" country borders aren't shut and there is no travel ban. They
- Review Summary
- Transparency 1.1 (127)
- Booking Process1.6 (113)
- Vehicle Condition2.5 (76)
- Customer Service1.2 (146)
- Value for Money1.4 (142)
Turnbull's
Latest review: Customer Service was excellent, bond returned quickly, the vehicle was better than expected clean and virtually brand new. We used the vehicle for our holiday and was more than happy with it.
- Review Summary
- Transparency 3.0 (2)
- Booking Process5.0 (1)
- Vehicle Condition5.0 (1)
- Customer Service3.0 (2)
- Value for Money5.0 (1)
Balmain Rentals
Latest review: Customer service poor, rude and abrupt on the phone, not what you expect when your trying to use their services you would think they would be polite and courteous prior to
- Review Summary
- Customer Service1.0 (1)
Kanga Car & Moped Hire
Latest review: Just tried to check this site out but just leads to obscene sites! No car rentals in view! Not family friendly that's for sure! Will NOT be using company, especially after reading
Sun Palm Transport
Latest review: Never turned up to pick us up this morning, booked a transfer on Aug 1 to Cairns Airport with 2 baby seats for our kids. Never showed up so we had to scramble to get a taxi and uber. Kids were forced
Economy Car Rentals
Latest review: I rented a car from Hobart Airport through this company and took package with excess insurance in the case of theft or damage. A rock shattered the quarter window in driver’s door and when I queried a
- Review Summary
- Transparency 1.3 (28)
- Booking Process2.0 (26)
- Vehicle Condition2.6 (24)
- Customer Service1.1 (30)
- Value for Money1.8 (30)