Hertz

Terrible service, won't release money which is frozen on my account just say it'll take an extra 2 days. Then ask 2 days later and oh no 2 more days

Ripped me off with offering bigger car because they were short of medium cars. Then charged me for the bigger car at the end, after dropping off vehicle. Then charged me for petrol, even though I just refilled. Won't reply to emails and I have resorted to emailing ACCC. Awful company.

Been renting consumer cars for about 35 years. Never have a dealt with with minimum kms per day on a consumer vehicle with an excess rate per km. Watch what you sign and check their fine print otherwise you will return the car with quite an additional bill. Question them on items? “You signed the contract”. Waste of time escalating an issue as they stand behind the fine print. As I said… 35 years renting and also commercial vehicles where I expect excess km charges. No offer to even meet half way. They don’t care… I pulled 34 weekends of rentals and two cars a weekend for staff. So go to AVIS! I’m glad I did. You’d think they’d “try harder” after being belted with reduced demand during COVID.

I rented a suv and it had the two front bold tires,
On our way to Texas we ran into a storm and the car started to skid even at low speed,we almost got into an accident so we looked for the nearest tire shop,rain pouring and everything,we replaced the two front tires and after that the car ran like a champ,I was glad we changed them,specially having my wife and 2 year old daughter in the car,with those tires it was an accident waiting to happen. Now Hertz doesnt want to reimburse me for the amount of the cost of the tires,They said I was suppo...

I hired a removal truck. Cost me 240 dollars for 25 hours.

They deducted 240 from my account plus another 657 dollars as a deposit, which was only meant to be 500.

8 days later they haven’t returned the 657 dollars and refuse to provide any advice as to why they took it it if they’ll give it back. Completely shonky.

I've always been happy with Hertz service on the ground: staff are courteous and professional, cars are fairly new and well maintained.

Charging mistakes happen and it wouldn't be a big deal, except it seems impossible to communicate with Customer Care.

Case opened on Jan 21st, no answers at all after 2 weeks.

Update: response received today Feb 9th, promising a refund.

Do not use Hertz Ballina airport
Returned vehicle with full tank of fuel 2 Days later receive tax invoice via email no problems. Receive another email couple of hours later my tax invoice now has a charge of $52 for fuel. Rang and asked what’s going on he said must be a mistake he then checked photos of vehicle returned yes your right fuel gauge is reading full I will ring you back.
He rang back couple of hours later and told me fuel gauge had to be reading over the full mark I said never heard such nonsense he offered to go halves in extra fu...

Booked for California trip & paid in full via rentalcars.com which showed Hertz offering to be most attractive. Received voucher to show at counter. Showed voucher when picking up. Charged in full again after returning vehicle. Hertz unresponsive 1st time, said speak to rentalcars.com 2nd time. No issues w the facts, such as identical pick up and drop off time & locations. It's their charge I am contesting - but refusing to refund /. action.

Be cautious. Check carefully the amount charged for each item listed on the rental agreement. Don't assume the calculation of charges, which is done by computer, should be correct. Something wrong with their computer system. Their way of calculating credit card surcharge and GST is wrong and customers might be overcharged. They didn't respond to my email enquiries regarding this issue.

Quoted $109 per day for 2 days. Was charged $220 per day. Charged for non existent damage. No one would take calls. Website complaint firm not working. Horrendous customer service. Still don't have tax invoice

I sometimes rent a car for use in country Victoria. This time for 1 week. Normally I don't go to Melbourne and so don't use toll roads. This time, however, I knew I would have to use a toll road on ONE day to go to the Melbourne CBD. So, what are the Hertz policies? I can buy a toll pass to cover the tolls. Great, thinks I. BUT, I have to pay the daily charge for EVERY day of the whole rental period even though I know I'll only use a toll road on ONE day. That's out of the question. $17 x 7days = $119 to use a toll road on one day? Rip off! Th...

First, when reading reviews, make sure you specify the location of the Cooma Office, as there are two. One in town and the other at the airport. My experience at the Downtown Office in Sharp St was excellent, although the office itself is quite modest. I was having issues converting a private hire car booking to an insurance company booking and Michelle was very knowledgeable and could not have been more helpful. Really glad I dropped in and saved myself a three hour return trip to the Canberra Office. Thank so much!

Absolutely Terrible,

Paid for the Car on the 19th of December -$1970.00 charged the card. Now they charged us another $2111.62 after extending the vehicle for only 3 days. It’s absolutely Pathetic!! Now they say - we can’t talk, send us an email.

Hertz, you are pathetic!!! You people are thieves!!! Disgusting business practice.

I can't recommend Hertz customer service at all. Their new computer system is a failure. I was made to wait 30 minutes to collect the truck. My credit card has been loaded twice with bond plus rental charges totalling $1,800- and once with rental charges totalling $400-. I now can't use my credit card and Christmas has been ruined. So much for Customer Service! I haven't been able to talk to anyone about this issue. The Contact us phone number for customer relations says just send an email and it will be dealt with in three days. Effectively NO customer service.

Given a change of plans I needed to drop the car I rented from Brisbane Downtown (Which is not downtown at all but in the suburbs near the airport) at Hervey Bay. I was ok to pay an additional fee so was floored when that fe was $1,000!!! The cost to rent a car from Brisbane (NOT) Downtown and drop of at Hervey Bay was only $400 odd!! So I had to drive back to Brisbane 3hours, drop the car off, pick another car up and drive back to Hervey Bay to avoid their extortion charge.. EXTORTION. Go elsewhere do not use this company ever.