Gold Coast Tourist Shuttle

I booked a hotel transfer through a travel agent to pick us up from the hotel and take us to the Gold Coast airport. It was paid for well in advance and l was advised to confirm the transfer 24 hours prior. I rang the number provided and l had the rudest female at the other end of the phone. Was completely useless with no customer service and completely condescending and could tell she just did not want to be at her place of employment. The female advised in a not so friendly tone that l needed a reference number. I tried multiple times to expl...

Booking was easy but a problem occurred on the net when I tried to change the pick up time but I need not have worried as it is easy to change with a phone call or face to face. I was a bit dubious as to whether they would remember to pick me up for the return journey but they were there early waiting to check everyone on who had a booking onto the bus. They have a printed sheet with pickup location and names. I was told that if you are not there at the designated time they will contact you via the phone number you supplied at time of booking. Extremely happy with the service and it is value for money. If on the Gold Coast I will use them as my preferred airport transport.

Bought a ticket for my daughter to get to her accomadation. At airport she produced it and was told to get on a bus. 20 mins into a 40 minuite drive she was told to get off the bus as it was the last stop, left on the side of the road at night by herself......... I'm very upset. So you pay $45 dollars to get her to the door safely but instead she has to get an uber to take her the rest of the way.

We purchased the 7 day GC shuttle family pass and I thought it was great! Not sure if it was cheaper or more expensive (I suspect cheaper) than just purchasing bus tickets as we went but the service was the easiest part of our holiday. It was so easy to just jump on and off a bus whenever we wanted and without having to worry about having cash or change. It was completely hassle free. The buses basically ran every 15 minutes and there are bus stops everywhere. very easier to navigate your way around. The GC drivers were great, one day we were a...

Easy transaction driver was on time on both cases to take us and drop us off at Gold Coast airport and our hotel at surfers, stress free and no hassles highly recommended thank you John

Was told they run every 20 minutes from the airport to hotel, didn't show up for almost an hour. Then I had paid for myself and my partner to be taken and picked up from our hotel to dream world. Only myself, my partner and another couple were taken to DreamWorld (the rest were going to the other parks). When it was time to be picked up, we got there 15 minutes before it was due to depart. We waited 50 minutes with the other couple, every time a bus showed up we asked if they were Gold Coast shuttle and the answer was no. I finally rang up and ...

They were on time, polite and made every effort to collect even late passengers.would use them again. The drivers were helpful and welcomed all on board. On line booking was easy and on the phone was ok but we came at the busiest time so there was a bit of wait on the phone.

Reading some other reviews I wonder if we are talking about the same company?! These guys were AMAZING! Very helpful with excellent service - picked us up as we had booked and got us to and from airport and theme parks safely and in a timely manner - very good service that we have rebooked to use on our next holiday too! A+++ and 100% completely recommended!

Travelled on shuttle from airport last Friday. Took 75 minutes to get to accommodation. Friends who caught public transport got to same accommodation in 45 min. After only one drop off we were transferred from comfortable coach with appropriate luggage storage to a cold, inadequate local bus for the rest of the journey. If it hadn't been for another passenger saving my suitcase on 2 occasions it would have rolled right down to the front of the bus and crashed into the drivers area as driver had not secured it properly. Local bus was cold and uncomfortable. Catching local public transport would have cost us about a 3rd of what we paid. Really wish we hadn't pain for return trip

Just don't waste your money- either hire a car or catch the regular bus service. Unlimited service is a joke. Two trips per day and if you don't book the day before you get no trips! And utterly rude and unhelpful.

Rude service. Didn't even greet me. Sighed and made weird noises when i asked if i could book my return to the airport. Should have caught the bus...

We have never experienced such rudeness ever before and we have been all over Europe and Asia. It is sad to see that in our own country with a tourist destination like the Gold Coast that the Shuttle services personal are so very rude. Counter staff was very unfriendly, she handed over our tickets and claimed that we did not pre-purchased a 5 day pass even though she had the paperwork in-front of her. After the redid our tickets she simply said "go to the end of the corridor bus will be coming there!" The bus driver was very polite to us, howev...

So I booked the freedom pass for my boyfriend and myself for airport and theme park transfers. When we arrived at the airport the lady behind the counter was beyond rude and was no help at all, she just printed off our tickets and left to go out the back ..... Then the trip from airport to our hotel was fantastic no problems there, however, the next day I had booked online for theme park transfers to Dreamworld, Movie-world and WetnWild for a 9:20am pick up so we would be there before 10am, and was waiting 10minutes prior to the pick up time ...

Took 2 hrs to get from airport to hotel, 2nd day, didn't show up, third day didn't show up, third night received refund and took Gold Coast Flyer.. Never ever ever again!

The people at the airport service desk are extremely rude and have no interest in providing a helpful service. I found them short when I had enquired about the public transport go card, that is used when travelling on the local bus and tram services. These cards are sold by Gold Coast shuttle, however the staff are obviously aware that their business is a competitor to the local transport system. The lady behind the desk cut me off when I was asking questions and her tone was rude. We did use GCS service for our transfers and we found this to b...