Camper Travel
- ✓ Verified company
20 reviews · Statistics
Reviews
Great and trusted Service, Kind people. Our advise for the fifth star.
Using campertravel was very helpful for us, european travelers with not much experience on the vast US RV world. All our questions were answered fast and efficient. Payment were easy and flexible with full security. The support team is very kind and pro. The reason why we don't give a fifth star is basically due to the experience with the rental company selected (El Monte). No major problems, but several small ones that bring some frustrations. Again the travel completed as planned and it was an unforgivable experience. But an objective review of rental companies by Campertravel could be a plus for the customer.
Happy Camper
Have used CT twice for a MH hire in the USA and have had no issues with their service and price. Remember that CT are a broker and the actual contract is with the Motorhome Hire Company you select, if you have issues with the vehicle then it is the Hire Company one should tackle. Carefully read the contract to ensure that you understand what you are paying for and any extras.We had a number of minor problems but the hire company(EL Monte) had a great call centre and at the end of hire gave us credit for time lost. I must admit we are experienced Motorhome which helps.
Could not be faulted
Great company. I booked a Canada trip through them and then saw loads of poor reviews. Don't be put off. Got a great deal. The RV was fab, just as described. They easily allowed a change to my booking with no quibbles/fees and great communication. Couldn't have gone more smoothly
Hustle!
After we had to cancel our booking 4 day's before drop off, we hat to pay 75% from the entire price (2100$) (anywhere else you only pay 50%!!)
We had to pay a deposit of 518.70$, and with the cancellation again 2100$, which makes 2618.70$, the entire rental price was 2636.20$.
So I saved 17,50$ with the cancellation? This is just insane!!
This is rubbish! You are the most expensive, rip-off company in Australia and ruin tourists holidays.
We are so angry about that!
And you don't even answer to our email and if we try to contact you someone says we have to write an email..
You are sooo funny!
Sadly we can't give you a 0- Star, or -10Star rating!!
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LIES! NOT trustworthy! Don't be SCAMMED!!
Lies! NOT trustworthy, don't be SCAMMED!
I have a multitude of issues with CamperTravel for my NZ trip.
1a. CamperTravel lied about my daily rate ($140 instead of the true $120) and lied about my dropoff date by 3 days to the rental company. They did this to make my total the same price they would charge me ($120x21days=$2,520) same as ($140x18days). The rental company was confused and I could not get a refund or amend dates. If there is a "minimum rental days", this should be stated UPON rental inquiry, not AFTER the fact. The language i
I have spoken with customer service and nothing is resolved. CamperTravel needs to update the language in the quote/reservation as to not mislead others.
Dishonest! Problems start even before you arrive at Australia.
The fact in brief: Camper Travel is charging me AUD 24.6 because they have unilaterally extended my booking period, without my prior consent, to a date and time when pickup is actually not possible. Folks, I haven't even arrived at Down Under yet, and Camper Travel is already ruining my mood.
The story in more detail: months in advance, I've booked a campervan via Camper Travel for 31 days, for which a hefty deposit was immediately charged. Later on, 3 weeks before the pickup date, I sent an inquiry whether it was possible to extend the book
... Read moreing by 4 days, and pick up the vehicle on a Saturday evening at around 7 pm. Next thing I see is that my credit card is charged with an "extra deposit" of AUD 105.6 for an amendment of the booking that I did not even request for yet (remember: I only asked for info on vehicle availability and costs). Three days after that, Camper Travel informs me that, although an extra deposit had already been charged, pickup was absolutely not possible, not even for extra charge, at the date and time that I clearly indicated in my inquiry (i.e. Sat evening). So, finally, we agreed that the rental period would be extended by 3 days, pickup on Sunday morning (AUD 80 after hours fee applies). However, Camper Travel decided that AUD 26.4 of the deposit already charged to my account was "non-refundable", meaning that they increased the final bill by this amount, simply because they made an amendment that I had not given my consent to, and that also turned out as not feasible. This is still before my arrival at Australia - so what can I expect later on? And don't get me wrong: it's not about the money, since AUD 26.4 is really peanuts compared to our total rental charge of about AUD 4900 (I wonder, though, what additional costs may still turn up unexpectedly and unjustified)... I just can't understand what makes an agent try to cheat the clients in such a pitiful, dishonest manner, making up all kinds of unfounded excuses for charging a few dozens of bucks more? Please avoid Camper Travel if you can.
Hi Zoli, To better assist you with your complaint, we have sent you a private message in relation to your booking reference #. We are truly sorry to hear about the experience you had during the bookin
... Read moreg process. Your feedback is extremely valuable to us, so please allow us to investigate this issue further. Thank you very much.Hi Zoli, Thank you again for bringing this to our attention. We have been trying to reach you via the phone number related to your account, but unfortunately we cannot make a connection. We would like
... Read more to sincerely apologise for any inconvenience we may have caused you. We understand that some mistakes were made during the booking process and we are very sorry to hear that we have failed to meet your expectations. Given the opportunity, we are keen to discuss this with you personally through a phone call. If you can provide us a working phone number to easily reach you, we will appreciate it. We can assure you that we are taking each feedback seriously and will incorporate things we learned from this situation to improve our service.Hi Zoli, First of all, we sincerely appreciate that you took your time to contact us yesterday. We have been trying to contact you but unfortunately, we cannot reach you with the phone number related
... Read more to your account. As discussed with you via email, we will be refunding the difference between your old and amended booking which amounts to $26.41 AUD. We understand your frustration and rest assured that the concerned staff has been retrained. In addition, we have improved our internal process to make sure this issue will never happen again.
Great experience
Everything went smooth. It was a last minute booking. They upgraded us to a 4 berth Motorhome with toilet and we love it. We will be using you again. Thank You Camper Travel.
Dishonest Company - Avoid at all costs.
Booked and agreed a 9am pick up, which they then refused to honour. Agreed to pay an extra day to guarantee the 9:00 am pick up. Then when the booking confirmation came through it was for a different address than the one requested - over 40 miles away. Despite having this address recorded on email they refused to honour this and tried to double the costs to do so. These people are frankly dishonest.
I am now waiting for them to see if they refund my deposit or whether I have to complain via the credit card company to get it.
If this
... Read morereview site or any potential Camper Travel Customers would like a copy of the chain of emails to and from these bandits so you can verify my complaint you are welcome to them. Just message me, or better than that book with anyone else except camper travel.Hi Richard, We appreciate your business and thank you for bringing your concern to our attention. Please allow us to investigate this further, kindly provide us your booking reference number in privat
... Read moree message or you may reached us directly at [email protected] for us to better address the issue.Camper Travel have agreed to refund my deposit and the money I paid for a hotel next to the RV rental station I had booked and that they changed. They declined to honour the booking and provide trans
... Read moreport from this hotel to the new RV station they had moved the booking to. They claimed the RV was no longer available after cancelling it. Another un-truth as I have checked on line availability.
They're Just An Agent
I've read through these reviews and been a bit surprised. Camper Travel don't OWN the vehicles, they are an agent of the owners - much like a traditional travel agent doesn't own the airline they book you on. If a travel agent offers you a number of flight options to another country and you pick China Southern and their food and service suck and they lose your baggage, you might inform the travel agent of the crap service but you can't blame them for China Southern being crap. It's not within their control. And of the flights that were offered
... Read moreto you, you picked the one that suited your style and budget and you were meant to read the terms and conditions of the ticket purchase. Now if Camper Travel offer you a price booking guarantee and then choke when you can come back with a better offer elsewhere, blame Camper Travel. But if the campervan breaks down or the insurance policy of the campervan company doesn't cover damage you do even though you paid the bond, it is not within control of Camper Travel. Your service provider is the campervan rental company, not the agent. I am not affiliated with Camper Travel, but I have been an agent in the past and I know what it is like to pummelled by bad reviews when nothing that happen can be controlled by us. Post a negative review about the campervan hire company, not the agent. They are there to present you with options, you have to be responsible for the purchase you make.Thank you for sharing your thoughts. We appreciate your feedback. It's great to hear someone who understands the nature of the business.
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How to ruin your holiday
Expensive, full of hidden cost, and their outsourced third-world country customer service sucks.
You will be one the phone with someone that barely speaks English and is dumber than a robot.
Horrible company with even worse services
Hi Sam,
We appreciate your feedback, please allow us to look in to this matter. Kindly provide us your booking reference # to better address your concern or you may reached us directly at reviews@ca
Expensive when hidden extras are taken into account
We used Camper Travel for 2 separate sections of our 'across the continent' road trip. In both cases we were given Britz vans. My first gripe is the 'hidden' extras like chairs, table, awning, insurance, one-way, credit card charges etc. It really bumps up the total cost. Worse still is the bond/guarantee, a whopping A$ 5k to 7.5k is taken off your credit card. Yes, it is restored if no damage, but those using foreign credit cards suffer an exchange hit meaning you get far less than you deposited. Finally, I was hit by a A$ 320 charge for a cra
... Read morecked windscreen on the first van. I would have thought THL (parent of Britz, Mighty, Maui) could get 'all risk' cover from their insurers instead of levying yet another charge on their customers. Campervans are good fun and bring flexibility, but are expensive way of traveling given the above practices.Hello Ely, we are sorry to hear about your experience and would like to thank you for bringing your concern to our attention. Your feedback is extremely valuable to us, so please allow us to look in t
... Read moreo this further, kindly provide us your booking reference number in private message or you may reached us directly at [email protected]. We look forward to hearing from you, thank you.
Terrible Service - Do Not Use Them
I book through them a 4wd from company Drive Beyond. I was driving with my family from Broome in Theory to Kimberleys. After two hours drive, motor broke down, I called both company and they had no replacement car and forced me to stay in hotel for 3 days until they had another car. After I returned the car, Drive Beyond did not refund back the 5000 dollars bond for almost 4 weeks because the owner was in China and nobody in the company was authorize to refund. The Camper Travel were hopeless and booking was done through them, I spent 4 weeks t
... Read moreo try to get my bond back. I asked at least for the hotel refund and 3 days of no driving and they rejected it with excuses. I tried to get my refund through fairwork consumer association, they told me I had a legitimate case, they chased them. Still no refund! Very very unprofessional.Hello Mic, This is Lhea from CamperTravel, Thank you for your feedback and we sincerely apologise for the inconvenience during your holiday. To further investigate your complaint, kindly provide us wi
... Read moreth your Booking Reference Number so we can better address the issue. Thank you and looking forward to hearing from you soon.Find out how Camper Travel compares to other Direct Car Hire
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Great experience!
I was a bit hesitant at first, given the stories you hear of vehicle roll overs, damage costs people incur but came to the conclusion that these people were pushing their limits. If you don't have an understanding of heights, road conditions, driving at dusk with the risk of animals being on the road etc, then stick to hiring a vehicle that suits your experience and you'll generally have a great time.
Our vehicle was ready on time and we were given a detailed tour of the camper.
Staff were courteous and helpfull. When you're booking your
... Read morevehicle make sure you read their terms and conditions clearly and like me, you'll have no issues. Seamless and easy. These guys know their business so ask them for advice. Great experience. Glad we hired it! Will be doing it again for sure without hesitation.
Disgraceful Vehicle & Service
shockingly bad! Paid top dollar got a tired vehicle - hot water didn't work, gas stove didn't stay alight, fridge door kept opening in transit spilling all our food into the cabin, drawers didn't lock causing crockery to break. Grey water tank would not empty and backed up, gas stove wouldn't stay alight. Despite specifically requesting to have them fill the vehicle upon return the customer service rep's said it wasn't on the computer. They disbelieved the customer. No apology offered I was delayed whilst they checked the vehicle and I was made to feel like I was the enemy ! Unbelievable - NOT Recommended
Hi Stuart, Thank you for your feedback. First, we would like to sincerely apologize that the campervan experience did not meet your expectation. We do regret that the unit provided by the vehicle sup
... Read moreplier was older than expected. Rest assured that we have brought to attention the relevance of your concern to the vehicle supplier and their depot staff. In line with this, we have sent you a separate email along with their response, we can assure you that THL (Mighty) take all complaints very seriously and have made a full management review of your case and have provided us with feedback to assist you and us to resolve this. We appreciate your feedback, it will surely help us strive to provide clients with the best customer service and vehicle experienceThe emails from THL (Mighty) continued to make excuses and did not accept that the service was sub standard. Spend your money elsewhere, this company will continue to dissappoint.
Dont trust anything this company says or does
Booked camper van had oversea friends
Told couple of days later was not available offer alternative at higher cost then came back
and that vechicle was not available but kindly found another alternative at double the cost of
the initial booking !!! I cancelled - oversea tourists couldnt believe it !! Have now made other
arrangement but hope the rest of the NT is not a bunch of conartists !!!!
Hi Michelle, availability of the vehicles is constantly changing, and we never charge anybodies credit card until the requested booking is made. We would have very much liked to book the vehicle that
... Read more you first requested, that's good for our business also, but it became unavailable and all we could do was offer a different vehicle, we understand that you did not like the price of this alternative however we do not control the prices of the vehicles, as availability gets tighter the prices go up, the suppliers control this and we offered you the only alternatives we could find for you. Let us know if you need any clarifications.How about at the time of booking and promising a vehicle you deliver it !! Simple I know !!! Rather than promising and not delivering !!!! - and if it was promised to us how did it suddenly become u
... Read morenavailable ??? Most people would just take the more expensive camper van - we however did not !!!!Questions & Answers
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Hi Jan,
... Read more these you're claiming as hidden (minimum hire requirement, daily rate, credit card fee, vehicle specifications, etc.) were all clearly written in the quote we sent in all of your e-mails. Given the opportunity, we are keen to discuss this with you personally through a phone call. Customer service is our priority and we assure you that we are taking each feedback seriously. Kind regards, Camper TravelThank you for bringing this to our attention. We regret that you're not happy with your experience with us, however, we would like to explain that there's no misleading and deception as all of