Had to cancel a trip on 16/3/20 due to the virus. I was told that I would receive a refund minus a $10 cancellation fee. After several phone calls and an email that I have so far not received a response too, I am still waiting. Food for thought when I go to book my next transfer.

We had to cancel a transfer that was scheduled and were told we would have a refund in 7 days, it's now 5 weeks later and they are not responding to emails. When I call it now sounds like a foreign call centre with vague generic standard information being provided, "it will take longer" I am worried they are making excuses to keep everyones' money, so disappointing!!
The Office of Fair Trading has been informed and I would be wary before booking!

We had a trip cancelled on the 21st March 2020 and were promised under their terms and conditions a refund.
Were told due to CV19 staffing shortages could take up to 2 weeks by the operator.
When this did not happen we were then told it would take up to 1 month.
1 month has now come and gone and still no refund and no reply to emails to customer service and calls to the operators requesting same.

Be very careful of this company!

Been using airport shuttle from Sunshine Coast for about 9 years now and although cost has steadily increased, so has cost of everything else. The drivers have been fantastic, without exception.
However my last run to Brisbane airport was abyssmal.
It was a day or two after national social distancing measures were announced and gee, imagine my state of mind to find myself one of 12 people loaded into a minivan (approximately 8 square metres), for a snug little 1 hour trip.......the thing that stuck in my mind were the two empty coaches parked up at the same muster point....huge fail on the corporate responsibilty chaps

I am currently sitting alone at 1.30am with all my luggage at the Carltex station where I was supposed to be dropped off at at 2.15am according to the information I got when booking my ticket. My pick up is not coming until 2.15. I am a young woman. There is no one here. I feel unsafe. I told the driver this and that I didn’t want to be dropped off but could continue on the bus and be picked up further down so I didn’t have to be alone at the gas station. He refused and dropped me off anyway with no regard to my safety or that the information given to me was incorrect.

Customer service was great, booked it at 11pm for the following day at 11am, for a ride from Highgate to BNE domestic.
Easy payment, Would definitely use again, third the price of taxi.

crap service. paid $200 for ride private car noosa to Brisbane airport, got taken to race course where I had to get out and board over crowded bus to airport. nearly missing flight

This is the second time I've used Con-X-Ion. Never had a problem. They helped me re-book when I had made a mistake. Great service. Online payment was easy. Driver was friendly.

Bus driver was nice and had a great pick up time but the issue is that they wait for people that are not there even though we are all told to be there 10 minutes before the bus arrives, its ridiculous, they should leave if no one is there out the front waiting!.

phoned and emailed the customer service and reported the incident.I received a letter with assumption for the drivers rude abusive behaviour. Such behaviour is never acceptable. no apology from driver

Has a fantastic trip home after visiting Melbourne a wet busy unfriendly city .
I have to commend MICHELLE our driver. She was professional caring funny without being intrusive. Now that's a gift.!!!!!
Great ambassador for the Sunny Coast.

I used the service from Gold Coast airport to my hotel and my Theme park transfer . Booking was easy and the bus on time. Excellent service and reliable would recommend them to my friends and would use them again. Good job.

We booked this organisation through hotel Sheraton Gold Coast a return trip from hotel to movie world When we went to the stop at 12:55 as discussed with. Driver he even circled the time we waited til 1:10 than called company The lady said the driver was there at 12:45 than she said I must of been in the wrong pick up place I replied 3 times I was not She than asked me to wait and said the bus left at 12:59 O said there was no bus she than replied it was a white bus with no signage I asked her how anyone is supposed to know with no signage she did not reply no apologies was given either absolutely disgusting I had to catch an Uber and pay $35.00

I used this service to get from Brisbane Airport to the Gold coast door to door service. Steve and Dave the driver were good company and knew the rush hour best root. Perfect time scheduled deffinatly use them again.

Ross the driver from Brisbane Airport certainly deserves beyond 5 stars for everything, as nothing is too trouble for Ross, he even assisted general airport travellers with questions as he was loading the bags ~ the service provided by Con-x-ion & our driver Ross was truly amazing ! Thank you to everyone @ Con-x-ion for such a pleasurable journey home ~ Lynn Mooloolah Valley last but bu no means least, Scotty for the door to door transfer in the lovely "black bus", again his service is beyond 5 stars, fabulous bloke, had such a great laugh with him & truly wished I lived much further away to keep chatting with him ~ love your work mate ~ love to you & your family ~ Lynnie Mooloolah Valley xxx