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Reviews

2.4

212 reviews
5
(64)
4
(12)
3
(0)
2
(11)
1
(125)
  • Value for Money
    2.6 (95)
  • Transparency
    2.1 (84)
  • Customer Service
    2.3 (99)
  • Booking Process
    3.1 (85)
  • Vehicle Condition
    3.2 (89)
  • Received Booked Vehicle
    • Yes (54)
    • No, I received a worse vehicle (29)
    • No, I received a better vehicle (7)
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Reviewer Photos & Videos

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  • Verified customer

I will not recommend

published

The rentals are cheap but they are more interested in selling their own insurance which is expensive and does not cover all damages. Their cars have a lot of hidden damages and if you miss them on your initial inspection you will pay thousands. They are not registered with Australian Car Rental Conciliation Service. I think we should open a Facebook review and share our views.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
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  • Verified customer

Save yourself. Do not use.

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Trax TJ
Received Booked Vehicle Yes
See all answers

Very Bad experience unbelievable (Please do not use Bargain rental car)

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
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Vanessa

VanessaSydney, NSW

Thank you trying times

published

Trying times Covid-19 when every traveller had plans changed which ripple effects all services.
Bargain in Hobart city honoured my rate,changed my dates and even assisted in allowing drop off at airport.
Had a fabulous little car so clean and well presented, ready on arrival. Thank you for being flexible and understanding in this unprecedented times .Will use again on my future return holiday . Vanessa



Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeI-30
Received Booked Vehicle Yes
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Chloe9ld

Chloe9ldCanberra 2600, ACT

Rude and unprofessional

published

Booked and charged by Flight Centre 3 day car rental.
Arrived Brisbane branch and they sold me insurance upgrade which I was happy to pay. Then they showed me the rental agreement and they had charged me a second time for the 3 Day car rental again. Manager was rude and unhelpful so I Cancelled the car. Manager would not let me get their shuttle back to the airport.
Worse and the only bad customer services I have had from a car rental company.
Never use Bargain car rental.
Will go back to Hertz who have always provided me with good service and in this case would have been cheaper than Bargain Car rental.
Flight Centre should delete Bargain as a recommended care hire provider

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
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Rob n B

Rob n BSouth West, WA

  • 3 reviews
  • Verified customer

Don't go there! Very poor service and attitude from the old dude.

published
Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeSuzuki Baleno EW
Received Booked Vehicle Yes
See all answers
Carrecom

CarrecomGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Impolite, scam, annoying, insurance sellers and what not!!! Stay away!

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a worse vehicle
See all answers

more than happy

published

hire a car from Darwin on the Thursday 12march returned 15march everything with the car was very good. Staff were helpfully Bond returned by 19/03/2020 The Darwin experience was what we paid for will hire again

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Picanto
Received Booked Vehicle Yes
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Radomir C.

Radomir C.Sydney, NSW

  • Verified customer

Stay away from them!

published

We reserved car for our trip in New Zealand, and they ask us to pay in advance. Yesterday,we learned that New Zealand introduced a law making all visitorrs coming to New Zealand to go to carantine for 14 days!
We where suppose to stay in NZ for 5 days, from 17 to 22 of March, it means we will be in carantine and we cannot use their service, all caused by corona virus. They say that they cannot refund our reservation!
What a sharks!
Stay away from them!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
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LWin

LWinSydney, NSW

Where is our deposit???! Avoid

published

Hired in Tasmania (pickup Launceston-drop off Hobart). Still waiting on our $500 deposit/bond nearly a month after our trip, and there was no damage to the car. Poor customer service and still no resolution. This is fraud and has been reported to the ACCC. Avoid at all costs.

Transparency
Customer Service
Value for Money
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
Damian

DamianSouth East Queensland, QLD

Dodge like corona virus

published

Car was defective. Would not change or refund. Avoid of you like life.
Customer service poor. Attitude poor communication with manager -3.30am were told it was our fault and that to get any assistance we needed to bring the car back- a 6 hour round trip. And he swore and advised us, then would not return calls.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a worse vehicle
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nightmare is an understatement!!

published
Transparency
Customer Service
Value for Money
Vehicle TypeHyundai Accent
See all answers
  • Verified customer

Not reliable

published

Bad experience, first because the booked vehicle was not available and I had to settle for a lower vehicle with a modest discount and then because I found myself full insurance coverage that I had not requested by paying more than double what I had booked. (unfortunately I only noticed the charge when I returned to Italy). Demonstration of little seriousness.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a worse vehicle
See all answers
SnoopyBailey

SnoopyBailey

  • 15 reviews

Avoid at all costs

published

We booked a car through this business prior to our trip to Hobart, got an email confirming the car had been booked, all good.
Turn up on the day to be told that no cars were available and an email had been sent to advise this. We most definitely did NOT receive this email and poker faced old mate behind the counter could not have been less apologetic or given less of a toss for their abysmal customer service and make not even the smallest attempt to appear sorry that our day was ruined because apparently sending a text or picking up the phone to call us was too hard. Given that the majority of people who book cars are on the road travelling and not reading emails - wouldn't you think a text or a call might be better than an email??

Transparency
Customer Service
Value for Money
Ramez

RamezMelbourne

  • 21 reviews

SCAM ARTISTS!!! BEWARE!!!

published

We are still awaiting refund of our bond of hundreds of dollars, two months since we hired a vehicle from them. They keep giving one excuse after another as to why my bond has not been refunded. Save yourself the headache and cash. They will rip you off!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Acadia
Received Booked Vehicle Yes
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Mornington

MorningtonSydney, NSW

Stay Away !! Rude and condescending - left in tears

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Traveller

TravellerPerth, WA

Do not use - scam artists

published

Beware of these - will try every trick to try and scam you. 1. Offered a ‘fuel deal’ where you could prepay to refill in advance so you didn't have to, but the charge was for a full tank - even if you only used half a tank. Picked up a car which had almost no fuel, when I questioned them they said just take a picture and bring it back The same - but the print on the agreement had a $3.99 per litre refuel charge - so what happens, they charge you and you spend time trying to get your money back - dodgy. kept trying to add charges and make you pay for ‘extras’. No good, go with someone else. Said Melbourne airport, but they are nowhere near the airport - use a shuttle to take you to their location.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Equinox EQ
Received Booked Vehicle Yes
See all answers
Kerry Bayliss

Kerry BaylissSydney Surrounds, NSW

  • 2 reviews

A motorhome hire nightmare is an understatement and after hire service is non existent.

published
Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle Typemotorhome
Received Booked Vehicle No, I received a worse vehicle
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DDP

DDPGreater Melbourne (Inner), VIC

  • 17 reviews

Have booked long time when arrive took me 30mins for the key

published

I’ve booked the car a few weeks before my trip. I didn’t understand why they didn’t prepare the car on pickup time. We had to wait for 30mins to have the key. What kind of car rental service is this? Don’t hire from them

Customer Service
Value for Money
Booking Process
Vehicle Condition
See all answers

Do not recommend after hour pickup since they don’t use jet port anymore, we booked and paid but left with no car at 1am

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a worse vehicle
See all answers
Page 1 of 11

Questions & Answers

giseli r.

giseli r.asked

I did one reservation in my name, and today I checked my emails about this and have 3 confirmation in my name, it is not correct!
I would like to cancel the numbers below:

#07442892
#07447184

Let me know

Thanks Giseli Martins

1 answer
Ali
Ali

Hi. I had no problems booking it was when we took the car back. Apex rentals are much better to deal with in NZ and usually have good deals. I don’t recommend bargain rental cars

ally52

ally52asked

Has anyone received an invoice for work done on the hire car? The company returned $230 of the $750 they took for a chip in the windscreen but I havent been given the invoice to get any money back from my travel insurance which included any excess for damages to my rental car. Thanks Ally

2 answers
Alex R.
Alex R.

We never even got a car so cant help

Lien S.
Lien S.

OMG! This exact thing is happening to me just now (Hobart Airport branch) - nearly exact same $$ figures as well.... I had to DEMAND evidence of anything - as I am certain no damage existed in the first place. They didn't even tell me before or after deducting money directly from my account (which I think is called stealing!) I finally received invoices after noticing the deduction and demanding them (which I haven't yet been able to open because I think they are corrupt files), but that doesn't necessarily constitute evidence or a damage report either.

Bronwen

Bronwenasked

how do i change my booking to a larger vehicle?

No answers

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