I’ve booked the car a few weeks before my trip. I didn’t understand why they didn’t prepare the car on pickup time. We had to wait for 30mins to have the key. What kind of car rental service is this? Don’t hire from them

Bargain Car Rentals = scammers!
I rented a car for 3 days from 9 in the morning of the first day to 20 of the second.
I changed plans and called them asking if it was ok to bring back the car at 5 am of the third day (that I paid in full).
They said no problem because they work on a 24h basis.
In the night ot the 2nd day, they charged me 36000$ and threaten to report me for car theft, than, after I brought back the car within the 3 days I paid, they charged me 75$ for late restitution.
Don't rent a car from these scammers.

We hired a car and paid extra for insurance. We returned the car earlier and in perfect condition. They later charged us 69$ Without our permission and when we questioned this the man on the phone rona from Melbourne tullermarine was rude obnoxious and hung up on our face. This is unacceptable and fraudulent! We will be seeking legal advice and reporting this to government agencies. Our recommendations is stay away!

Booked a car for a week two days prior to being picked up. Got email next morning, (one day prior to pickup), to tell me that my booking had been declined due to lack of vehicles. Rang and was told that they had no vehicles available for approx. 5 weeks. I asked why this was not on their website and was told it was a good idea, but they did not do it. I asked why and was told that they can sometime es shuffle bookings around, but they have no cars available till end of Feb. The person I was talking to tried to talk over me and then hung up on me. So I have to now try and find a car to pick up tomorrow. Has wasted my time. Do not try to book online, ring if you must. Give them a big miss.

Local staff at the Melbourne branch are great, but it only takes one bad employee from their head office to undo all that great work.

During a straight forward phone query and talking through a minor misunderstanding, Kellie Coy spoke over every word I said. She has a very aggressive phone manner and when I criticised her for this she got even more aggressive and hung up.

I'm a long-time customer but its time to find a company that cares.

The fuel option was a rip off. Said cost $45 to buy full tank. Doesn't even cost $45 to fill full tank. Waste of money. Car mat was wet when picked up.

I booked 6 months in advance and paid for a premium 7 seat SUV, requesting that i will only book and pay if guaranteed to get the vehicle i want, none of this “we can substitute” for another vehicle, i was assured that I would get the vehicle i booked, I rang twice in the weeks leading up and was assured i would get the vehicle as requested. Of course what happens they give me an inferior piece of rubbish called a Holden Trailblazer, two weeks driving around Tasmania in this thing was awful. I requested a partial refund and was refused.

So dont book any premium vehicles with this with this company, they probably dont have them and just advertise that they do and then charge you a higher rate.

The reservations team couldn’t be more helpful and some of the staff at the Gold Coast the same.
Unfortunately Bargain Car rentals hire staff that should not even get through the interview process and then they do not have a complaints process. Extremely rude staff member ruined our hire and we will never use this company again and suggest others do the same if hiring from the Gold Coast.

My husband and I hired a car at a difficult and very busy time (I imagine) for Bargain Car Rentals - 25 December to 30 December 2022. The staff, both on pick-up and return, were extremely helpful and courteous. The car, a simple Hyundai Accent, was clean and drove beautifully. Dan, in particular, needs complimenting on the way he went out of his way to provide us with a Navman GPS unit. Thank you, Dan! We'll definitely use Bargain Car Rentals again based on our experience.

My son was ill and advanced my flight tickets and cancelled my hotel reservations . Everybody was so courteous. Except these guys. Bunch of idiots if I may use the word. All I need to do was drop off at another airport ( Launceston ) as I drove from Hobart . They said no ...not possible . I need to drive back to Hobart with sick son. In fact I am going to raise a dispute.

I will "only" ever use bargain If there is NO other Rentals Company and NO taxi services.

1. They look down on customers for wanting to find better deal.
2. Service delays is a norm, expect minimum of 1 hour delay.
3. Low standard quality cars. not washed, spider webs, windows don't work.

Great Customer Service from the wonderful team at the Hobart office. The camper van we hired for an 8 night road trip of the east coast of Tasmania. The team were friendly and gave great recommendations of where to travel. The Campervan was pristine and so easy to use. We had the flexibility of choosing camping sites, either powered or non-powered sites. The van had everything we needed for a pleasurable, and comfortable road trip. Would recommend these 2/3 berth camper van for a great Tasmanian road trip experience.

Thanks to the Hobart Bargain Car Rentals Team, in particular Kellie!!