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Damon A.Perth, WA
Nice upgrade, Thanks Northside!
I am a regular customer of Northside Rentals in Welshpool so was pretty happy to receive an upgrade on my last hire. The Infinti q50 was a fantastic car, very luxurious yet still good with fuel economy. Staff are friendly and always get great service,plus a free shuttle ride to the airport which helps out alot.
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Never replied to emails. Messed up my booking.
Booked a truck to pick up out of office hours which involves leaving a lockbox with the key on the truck. My booking was for Saturday night and they somehow left the key out on Friday night instead of Saturday night. We had driven an hour and a half on Saturday night to get the truck and was left waiting and searching for the key for two hours with no possibility of contacting the company (I had asked for an out of hours contact number and I was assured they didn’t have one because nothing could go wrong). Eventually had to drive an hour and a ...Read more
half back home and come back the next morning to collect the truck which was very unideal as we were checking out of our campsite at 11am. Received very low compensation for this ordeal. Never got any response from emails, even after sending 2-3 follow up emails each time. Only got a response after calling their phone, with their excuse every time being ‘they were very busy’ to which I suggested each time to look into hiring more staff. Extremely unimpressed by the way we were treated and never got answers and were messed around a great lot.Similar opinion? Write a review on ieatwords.com.au!
MelPerth, WA
- 3 reviews
Hired a car for my daughter
Great service and price! Car was an urgent request and Northside Rentals bent over backwards to get it ready and available for her fast. Can not fault the staff, they were lovely and efficient.
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Good deals for customers
I m happy with Northside as they kept a good relationship and always give special rates when I ask for. Cars are in good condition and new. Very helpful staff and paper work done really quick.
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LaiPerth, WA
- 2 reviews
- Verified customer
Great customer service, great cars and reasonable rates.
Northside Rentals Customer service is fantastic compared to many of the other car rental companies I have dealt with over the years in Australia and overseas. Extending the rental period was simple and the staff are always very accommodating.
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The reviewer stated that an incentive was offered for this review
DaynePerth, WA
- Verified customer
Perfect for mine workers
Good customer service I'm on a template so makes it much easier,cars are in ok condition sometimes get a upgrade if I'm lucky,free shuttle to airport great for mine workers
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Review collected in partnership with Northside Rentals
Very happy with Northside
I m very satisfied with their rental service including the rates and thd quality and cleanliness of the car. It was bit of paperwork to complete back and forth but overall everything was good. Will hire from them again next holiday.
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Northside Rentals has great rates
I always use Northside Rentals for hire cars. I had no issue in the past and everything was good with the cars and bonds. Staff are nice and helpful and were able to change dates and extend the rental period over the phone. Not too far from the town and convenient opening hours.
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Very good service and good rates!!!
I hired a car over the Christmas period and I received excellent service. I got the free shuttle bus to the office and was in and out very quickly. Staff were friendly, and the car was great! Couldn’t recommend them enough to anyone looking to hire a car in Perth.
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SamPerth, WA
Cheap rental rates with new cars
I have used Northside Rentals few times as they have really low rates compared to other places. I always get their $20 rate as a long term customer. I love that they have good relationship with long term customers and give special rates. The cars are cleaned and maintained well. No issue with bond refund so far and always returned in full. Recommend them if you are looking for a reliable and low rate rentals.
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WizPerth, WA
Fantastic Service, Staff lovely!
I hired a vehicle over Christmas as my cousins were over from Italy. Such an easy process and the staff were very friendly! I will definitely be recommending to all my friends and family~
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- Verified customer
Great friendly service
Hired a 7 seater for Christmas holiday. After a long flight from UK got the airport shuttle us picked us from the airport. The gentle man was very nice and helped to load our luggages. There was a bit of paperwork to complete at the office, but overall the servuce was good. We enjoyed the Christmas songs they played at the reception. The car was very clean and new. We did not have any issue and the bond was refunded in full even though it took few days. Will hire from them again when we go to Perth again.
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Joanna SPerth, WA
Very happy with Northside
We came over for a holiday over Christmas and still got the car we wanted. We rented the Nissan X-trail which was very roomy and clean when we picked it up. The girls in the office were very sweet and helpful with all the questions I had.
When we returned the car, as promised, we got our security deposit fully refunded. Thanks Northside! Definitely coming back to you next time round :)
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Katie. LPerth, WA
Best car hire in Perth
Northside rentals is the best car hire I’ve used in Perth to date, great customer service and car was exactly what we needed for our trip with no hidden costs. Bond was refunded back to us within a few days of returning with no issues.
We will definitely be using them again, couldn’t recommend enough.
Thanks guys!
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Wil M.Perth, WA
Best car rental rates in Perth during Christmas
We hired from Northside Rentals for the Christmas holidays at the best rates that was available at a last minute booking. We got the car all ready on time and I like to thank Northside for the service. Highly recommend if you looking to save and get new car.
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1 star is to much for this business.do not use them!!!
We booked our car hire with this company 3 months in advance, sent all required paperwork to them the day prior to hire, only to arrive in the evening of the day of hire to find no vechile. We then had to book a hotel for that night.the next morning when we arrived back at the rental office there was no sign of our car or did the staff know of anything of our hire and had to start searching emails etc they them tried to give us a smaller car to what we booked.The staff were very rude and walked around in a huff.no apology for the costly mistake...Read more
and no explanation why there was no avail car. We eventually were given a car to only have a flat tyre within minutes . Upon return of the car and discussion regarding the hireage etc we are now told we were in breach of the hire because we left the metro area even though I had asked for unlimited kilometers and would be driving to family in the country. I would never hire with this company and would recommend everyome to avoid them.they are rude and don't really care about customer service or customer satisfaction at all.Similar opinion? Write a review on ieatwords.com.au!
JillNortheast, VIC
Great staff, vehicle issues
Staff were great, friendly & very helpful, however we will not be using Northside Rentals again. There were lots of little annoying issues as well as some potentially dangerous ones with the vehicle which made us question the calibre of the ongoing mechanical maintenance. We were touring around & had 2 young grandsons with us some the time so confidence in the safety & reliability of the vehicle is very important. Being picked up from airport which was very convenient, though the driver didn't seem to know where the Welshpool location was as w...Read more
e passed it twice before finally pulling in. The admin work appears to all be done by hand & if there are a few waiting........settle in. We had booked a VW Golf for 25 days, it looked fine & was very clean. Not a great start when the side mirror adjustment was broken, luckily we hadn't left, 30 minutes later it was fixed & we were finally on our way. Unfortunately, this was just the beginning. The driver side windscreen spray didn't work (passenger side did), which we didn't discover until we needed to clean the windscreen, very dangerous, luckily we had water with us. A warning message appeared regarding low tyre pressure every time we turned the car on & the warning light stayed on permanently, even though checked multiple times & it was fine. Random warning messages would appear & disappear which was disconcerting. The radio had to be turned on & off manually, forgot to turn it off almost every time but luckily not long enough for flat battery. It would randomly turn itself off, went 3 days without a radio then equally randomly turned itself back on. Clock could not be adjusted to display the correct time. Nothing in the car to tell you about the vehicle, what any of the features were, how to adjust or use any of them. Drivers side seat belt height adjuster didn't work. Returned vehicle to Greenwood location, which was very convenient & again staff were very friendly & helpful, but it was a very slow process. Deposit return was a little slow as we returned it to a different location but within 7 working days.Similar opinion? Write a review on ieatwords.com.au!
Best prices and helpful staff
At Northside Rentals, the customer service was fantastic and all paper work was done very quickly and the car was ready when we arrived. We got the full bond back after few days. Highly recommend this place
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Unmannered, Unprofessional and Very dismissive.
These guys at the Welshpool office are so rude, unprofessional, un-mannered with no courtesy and an unbelievably mind-blowing, to say the least. I hired a car on the 4th July, returned back on the 19th and the so-called lady at the counter looked everywhere for 30 mins or more and still couldn't find my contract, and I had to give my duplicated copy, in order to assist her in finding it or whatever she needed to do to release my bond, since car has been checked, tank filled, no dent or scratches from my end. She promised to call me back, which ...Read more
she never did, not even once, and after numerous calls to ask about my bond, which never came back, on the 2 Aug 2022. I went back to ask what was going and she blatantly told me she couldn't find the contract and she never got time to look for it as she's been so busy, in a very rude and condescending manner, I let it slide and here she is again asking for my number and promised to call over the weekend, that she will find and resolve the issue. I remember telling her I doubt you will call since you never did from the last 3 times you promised to call me back. And guess what? she never called, so today, 5th AUG, I went back and I voiced my concerned about how unprofessional and very dismissive they have been towards me and releasing my bond, and next thing, another lady came and tried to bully me and when I won't allow it, she told me to go out of the premises that I was being rude and called the police and I rung the police on them too. And yet to be resolved.Similar opinion? Write a review on ieatwords.com.au!
ShaPerth, WA
VERY DISAPPOINTING!
On Monday I rented a 3T Auto Removal truck from Greenwood. I checked the price online the morning of and it quoted me $90. When I got to Greenwood I was charged $95, for one day hire. The bigger stickers on the trucks also said $90 per day, so I questioned the lady again and she seemed or acted like she didn’t know anything about it. I asked to see the manager and she said the manager is not onsite and that the manager DOESN’T HAVE A CONTACT NUMBER !!!! (I’ve never met a manager that doesn’t have a contact number!) anyways...... she told me she...Read more
would “look into it” and DEFINITELY get back to me. I never received a call back. Office staff are rude and obviously don’t want to be there. Stone faces all day! I was then charged $500 for a deposit, and that if al goes well and no damages the money will be back into my account in 2-5 business days. Today has been 8 days. I called the lady (Ebony) at the Greenwood site, and she said she’d need to send a form to the bank to ‘unfreeze’ the funds, and that it will take another 2-5 business days. Ridiculous and pathetic. So at the moment I’m waiting for my deposit, I don’t know how long I’ll be waiting, but I’ll definitely be getting my money back. Honestly so disappointed in this company so much so I’ve had to write this review. It’s not right what they are doing and people need to be aware!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
さん ぱ.asked
How much it would cost to cancell a booking 28 days before the booking.
No answers
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