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Reviews

3.4

94 reviews
5
(49)
4
(4)
3
(4)
2
(5)
1
(32)
  • Value for Money
    4.2 (25)
  • Transparency
    4.0 (20)
  • Customer Service
    3.9 (24)
  • Booking Process
    4.0 (25)
  • Vehicle Condition
    4.6 (23)
  • Received Booked Vehicle
    • Yes (21)
    • No, I received a better vehicle (3)
    • No, I received a worse vehicle (1)
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Damon A.

Damon A.Perth, WA

Nice upgrade, Thanks Northside!

published

I am a regular customer of Northside Rentals in Welshpool so was pretty happy to receive an upgrade on my last hire. The Infinti q50 was a fantastic car, very luxurious yet still good with fuel economy. Staff are friendly and always get great service,plus a free shuttle ride to the airport which helps out alot.



Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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Never replied to emails. Messed up my booking.

published
Transparency
Customer Service
Value for Money
Booking Process
See all answers
Mel

MelPerth, WA

  • 3 reviews

Hired a car for my daughter

published

Great service and price! Car was an urgent request and Northside Rentals bent over backwards to get it ready and available for her fast. Can not fault the staff, they were lovely and efficient.



Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
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Good deals for customers

published

I m happy with Northside as they kept a good relationship and always give special rates when I ask for. Cars are in good condition and new. Very helpful staff and paper work done really quick.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
Lai

LaiPerth, WA

  • 2 reviews
  • Verified customer

Great customer service, great cars and reasonable rates.

published

Northside Rentals Customer service is fantastic compared to many of the other car rental companies I have dealt with over the years in Australia and overseas. Extending the rental period was simple and the staff are always very accommodating.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

Dayne

DaynePerth, WA

  • Verified customer

Perfect for mine workers

published

Good customer service I'm on a template so makes it much easier,cars are in ok condition sometimes get a upgrade if I'm lucky,free shuttle to airport great for mine workers

Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Northside Rentals

Very happy with Northside

published

I m very satisfied with their rental service including the rates and thd quality and cleanliness of the car. It was bit of paperwork to complete back and forth but overall everything was good. Will hire from them again next holiday.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Northside Rentals has great rates

published

I always use Northside Rentals for hire cars. I had no issue in the past and everything was good with the cars and bonds. Staff are nice and helpful and were able to change dates and extend the rental period over the phone. Not too far from the town and convenient opening hours.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Very good service and good rates!!!

published

I hired a car over the Christmas period and I received excellent service. I got the free shuttle bus to the office and was in and out very quickly. Staff were friendly, and the car was great! Couldn’t recommend them enough to anyone looking to hire a car in Perth.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a better vehicle
See all answers
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Sam

SamPerth, WA

Cheap rental rates with new cars

published

I have used Northside Rentals few times as they have really low rates compared to other places. I always get their $20 rate as a long term customer. I love that they have good relationship with long term customers and give special rates. The cars are cleaned and maintained well. No issue with bond refund so far and always returned in full. Recommend them if you are looking for a reliable and low rate rentals.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
Wiz

WizPerth, WA

Fantastic Service, Staff lovely!

published

I hired a vehicle over Christmas as my cousins were over from Italy. Such an easy process and the staff were very friendly! I will definitely be recommending to all my friends and family~

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
  • Verified customer

Great friendly service

published

Hired a 7 seater for Christmas holiday. After a long flight from UK got the airport shuttle us picked us from the airport. The gentle man was very nice and helped to load our luggages. There was a bit of paperwork to complete at the office, but overall the servuce was good. We enjoyed the Christmas songs they played at the reception. The car was very clean and new. We did not have any issue and the bond was refunded in full even though it took few days. Will hire from them again when we go to Perth again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Northside Rentals

Joanna S

Joanna SPerth, WA

Very happy with Northside

published

We came over for a holiday over Christmas and still got the car we wanted. We rented the Nissan X-trail which was very roomy and clean when we picked it up. The girls in the office were very sweet and helpful with all the questions I had.

When we returned the car, as promised, we got our security deposit fully refunded. Thanks Northside! Definitely coming back to you next time round :)

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
Katie. L

Katie. LPerth, WA

Best car hire in Perth

published

Northside rentals is the best car hire I’ve used in Perth to date, great customer service and car was exactly what we needed for our trip with no hidden costs. Bond was refunded back to us within a few days of returning with no issues.
We will definitely be using them again, couldn’t recommend enough.
Thanks guys!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Wil M.

Wil M.Perth, WA

Best car rental rates in Perth during Christmas

published

We hired from Northside Rentals for the Christmas holidays at the best rates that was available at a last minute booking. We got the car all ready on time and I like to thank Northside for the service. Highly recommend if you looking to save and get new car.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers
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1 star is to much for this business.do not use them!!!

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Jill

JillNortheast, VIC

Great staff, vehicle issues

published
Vehicle TypeVolkswagen Golf
Received Booked Vehicle Yes

Best prices and helpful staff

published

At Northside Rentals, the customer service was fantastic and all paper work was done very quickly and the car was ready when we arrived. We got the full bond back after few days. Highly recommend this place

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Unmannered, Unprofessional and Very dismissive.

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
Sha

ShaPerth, WA

VERY DISAPPOINTING!

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeRemoval truck
See all answers
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