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Reviews

4.4

51 reviews
5
(40)
4
(4)
3
(0)
2
(1)
1
(6)
  • Value for Money
    4.4 (44)
  • Product Quality
    4.1 (39)
  • Return Claim MadeYes (3) · No (41)
  • Customer Service
    4.3 (46)
  • Warranty Claim MadeYes (3) · No (40)
  • Purchase PriceA$4,124.36 (14)
  • Installation
    4.6 (36)
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m s.

m s.Greater Melbourne (Inner), VIC

  • 3 reviews

Excellent experience

published

Hello i applied for this solar services from 3p Solar.They have been good right from start till the end... They were prompt with the response and clarified all my queries ..Thanks to all people invovled.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
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Brilliant customer service from Albert

published

The process was lengthy from initial phone enquire to Installation. Now that I have the panels on my roof, I am happy and look forward to the potential saving once is have confirmation my energy provider has the required paperwork. My feedback would be to have improved instruction on the Solis app. The after service from Albert was amazing.



Installation
Return Claim MadeNo
Warranty Claim MadeNo
Paul

PaulSouthwest, VIC

Don't rely on a desktop quote from 3P Solar

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$6,499.00
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Job not finish

published

They take your money then you dont hear from them they dont finish the paper work so you are left hanging without connection to the power grid yet telling you they have submitt it

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Not known
System Size6 KW
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Sue

SueSouth East Queensland, QLD

  • 2 reviews

Very impressed with the whole procedure

published

Everything about this installation was perfect. The design was just as I would have had it if designed by me. Two thirds of the panels facing north, the balance facing east. The installers were delightful young gentlemen and on the same day the inspector was here who was also extremely pleasant. Faultless.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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Fernando

FernandoMelbourne

  • 2 reviews

Great Service

published

Zara did a great job to guide me through the process to set up online monitoring of my system. She was patient and knew how the system works. Good customer service.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Anthony Pham

Anthony PhamGreater Melbourne (Metropolitan), VIC

Just bad experience I had with these people

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim panels, Solis inverter
System Size6.6 KW
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Vish

VishGreater Melbourne (Outer), VIC

Great Service

published

They gave me an excellent deal. The service was excellent. They were prompt and quite friendly. Installation team was great. The company was very quick in organising the installation process. I will definitely recommend to my friends.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased seraphim
System Size6 KW
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Wifi Monitoring

published

Had trouble connecting to wifi monitoring, the doggle was faulty and they sent me a replacement one. In relation to guiding us how to connect wifi to our smart phone spoke to Albert who was very patient with us . We eventually got our wifi working thanks to Albert and his professionalism and patience. A quick run down was also given and a better understanding of how to read the information on the devices was understood. A very big Thankyou Albert and when you are in the area your welcome for drinks!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
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Vasyl

VasylGreater Melbourne (Outer), VIC

  • Verified customer

Very happy with my solar system installation! Order Number : 104247 (Luke)

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Blade
System Size6.6 KW
Purchase PriceA$3,103.00
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excellent to deal with. order #103122(Luke)

published

it has been a pleasure dealing with Luke from 3P Solar to have the system installed, he was very professional and offered all information in regards to, installation, equipment and anything else we had questions about.
The company that did the install, Westwire electrics, who staff were very polite, professional in everyway.
The installation looks great, just waiting on the electrical inspector to sign off, and then we can have the system turned on.
I can highly recommend both companies, for their professionalism, understanding, and the work that they carried out.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.5 KW
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Kris

KrisGreater Melbourne (Outer), VIC

Had issues with the wifi

published

My system from 3p Solar has just gone up but not yet commissioned and I was having issues connection the wifi so contacted customer service. Zara was great and worked through the problem with me. Havent had time to check it out having been away but I'm confident if I still cant connect Zara will put up with me again to resolve it.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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Fixed all problems first go.

published

3p solar have been easy to deal with and the phone call talked me through the wifi set up process quickly and clearly. Thanks for the quick and tidy install.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
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bearsticky

bearstickyGreater Melbourne (Inner), VIC

  • 18 reviews

Dishonest Transaction and Cant Get Hold of after Deposit Paid!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Panel Purchased 3P Solar sister company of Sunboost
System Size6.6 KW
Purchase PriceA$8,000.00
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shedek

shedekGreater Melbourne (Outer), VIC

  • 2 reviews

Great company and product.

published

103692 (Luke)
Quick service and fast installation. Great customer service with follow up calls as well.
The prices are affordable and company is easy to deal with.
Well done to the team at 3P solar.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,000.00
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Excellent

published

Very good customer service so far no complaints. It’s easy if your customer service explain you over phone.
No issues with company for now and I am Happy with customer service given by Albert.

Customer Service
Burnog

Burnog

  • 2 reviews

Good Service

published

Great service from the Installers.
Chat with Bree if you have problems with quote & installation then speak to Zara for service. Best ppl they have that is service oriented in the company

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.6 KW
Purchase PriceA$4,800.00
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Victor

VictorGreater Melbourne (Outer), VIC

Happy Customer

published

I rang 3P solar for a quote since then I had the system installed and it is working well. I was kept informed about the process, I am now getting about 26Kw on a sunny day, sometimes more.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Not installed cancelling contract within the cooling off period
Purchase PriceA$50.00
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Sushant

SushantGreater Melbourne (Metropolitan), VIC

Great service

published

Great service, Zara was good customer service. She help me on the phone. She help me on the phone to start fronis inverter. Thank you Zara... good zara, zara have good customer service successful done

Installation
Panel Purchased Fronis
System Size5,000 KW
Purchase PriceA$1.00
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sailesh

saileshGreater Melbourne (Outer), VIC

  • 3 reviews

Great Product and service

published

3psolar.com.au provided great pricing on quality products(i have done extensive research), clear communication, ZERO add on cost's, NO surprises and GREAT customer service was the highlight. Consultant we delt with was really good, gave us insights and while we thought we knew a lot about solar, we did't as the consultant was very knowledgeable. 3psolar.com.au Highly recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy BLACK MONO PERC HALF CUT Premium Tier1 Panel
System Size6.6 KW
Purchase PriceA$2,602.00
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Questions & Answers

Norman

Normanasked

Do you cover Warragul 3820? What is your timeline from go ahead to installation? Mm any thanks, Norman

1 answer
Victor
Victor

I don't work for 3P Solar sorry I can't help you

Pardeep

Pardeepasked

Hello .
I want solar system
What the procedure?

2 answers
3P Solar
Admin T.3P Solar

Hi Pardeep, sorry for the delayed response, we have just taken the ownership for this portal.
Have you got the system already or still seeking any information.

Regards,
3P Solar

Pardeep
Pardeep

Already have thanx

Mattym21

Mattym21asked

Ive emailed Charles to find out when the inspector is coming out to finish off the solar install

1 answer
3P Solar
Admin T.3P Solar

Dear Customer,

Hope the issue is sorted and taken care.
Sorry for the delay in revert, we have recently taken the ownership for this portal.

Regards,
3P Solar

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