m s.Greater Melbourne (Inner), VIC
- 3 reviews
Excellent experience
Hello i applied for this solar services from 3p Solar.They have been good right from start till the end... They were prompt with the response and clarified all my queries ..Thanks to all people invovled.
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Brilliant customer service from Albert
The process was lengthy from initial phone enquire to Installation. Now that I have the panels on my roof, I am happy and look forward to the potential saving once is have confirmation my energy provider has the required paperwork. My feedback would be to have improved instruction on the Solis app. The after service from Albert was amazing.
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PaulSouthwest, VIC
Don't rely on a desktop quote from 3P Solar
My first impression of 3P Solar was generally positive. A friendly knowledgeable sales person, a good price and good on-going communication. Things all changed the day of the installation.
The Installer Contractors immediately realised that the pitch of the roof was too steep to access with just a ladder (33 degrees) and told me that scaffolding would be required at an additional $2k + additional labour. I declined to pay any further costs stating that I had an agreed price with 3P Solar and was told that the price would not change. The Ins...Read more
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Job not finish
They take your money then you dont hear from them they dont finish the paper work so you are left hanging without connection to the power grid yet telling you they have submitt it
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SueSouth East Queensland, QLD
- 2 reviews
Very impressed with the whole procedure
Everything about this installation was perfect. The design was just as I would have had it if designed by me. Two thirds of the panels facing north, the balance facing east. The installers were delightful young gentlemen and on the same day the inspector was here who was also extremely pleasant. Faultless.
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FernandoMelbourne
- 2 reviews
Great Service
Zara did a great job to guide me through the process to set up online monitoring of my system. She was patient and knew how the system works. Good customer service.
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Anthony PhamGreater Melbourne (Metropolitan), VIC
Just bad experience I had with these people
From the start to finish, it is just so frustrating with this company.
The guy who called me up initially to give me quote and all that did not respond to my email after a couple of emails. He just disappeared and heard nothing from him, called the company and noone called me back after few days. The guy who looked after my application for rebate then also disappeared and did not guide me through the rebate application. And when it comes to installation, the installers broke so many of my tile roofs. I emailed the person who organized the insta...Read more
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VishGreater Melbourne (Outer), VIC
Great Service
They gave me an excellent deal. The service was excellent. They were prompt and quite friendly. Installation team was great. The company was very quick in organising the installation process. I will definitely recommend to my friends.
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Wifi Monitoring
Had trouble connecting to wifi monitoring, the doggle was faulty and they sent me a replacement one. In relation to guiding us how to connect wifi to our smart phone spoke to Albert who was very patient with us . We eventually got our wifi working thanks to Albert and his professionalism and patience. A quick run down was also given and a better understanding of how to read the information on the devices was understood. A very big Thankyou Albert and when you are in the area your welcome for drinks!!
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VasylGreater Melbourne (Outer), VIC
- Verified customer
Very happy with my solar system installation! Order Number : 104247 (Luke)
3P Solar installed 6.6kW system on my single storey house. Quotation was clear and I paid exact amount what was initially given (~$3100 after all rebates) to me.
Installation was done quickly, just in a week after rebate approval.
Because the panels (Astronergy) did not arrive from China 3P Solar gave me premium ones (Seraphim blade) for the same price!
Installers were also good and professional guys. Finished the job in about 6 hrs. Broke just one tile :-)
Just few numbers: system generated 30kW for about 80% sunny day. All day cloud - gene...Read more
rated ~18kW. Not too bad for my average usage 12kW per day. Also 3P Solar support is very quick in response and helpful. Sent me detailed instruction how to setup inverter data logger to get it connected to my WiFi. Looking forward to see statistics after the first month.Similar opinion? Write a review on ieatwords.com.au!
Ian MacphersonVictoria
excellent to deal with. order #103122(Luke)
it has been a pleasure dealing with Luke from 3P Solar to have the system installed, he was very professional and offered all information in regards to, installation, equipment and anything else we had questions about.
The company that did the install, Westwire electrics, who staff were very polite, professional in everyway.
The installation looks great, just waiting on the electrical inspector to sign off, and then we can have the system turned on.
I can highly recommend both companies, for their professionalism, understanding, and the work that they carried out.
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KrisGreater Melbourne (Outer), VIC
Had issues with the wifi
My system from 3p Solar has just gone up but not yet commissioned and I was having issues connection the wifi so contacted customer service. Zara was great and worked through the problem with me. Havent had time to check it out having been away but I'm confident if I still cant connect Zara will put up with me again to resolve it.
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GrumAU
Fixed all problems first go.
3p solar have been easy to deal with and the phone call talked me through the wifi set up process quickly and clearly. Thanks for the quick and tidy install.
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bearstickyGreater Melbourne (Inner), VIC
- 18 reviews
Dishonest Transaction and Cant Get Hold of after Deposit Paid!
This company appears to be the sister company of Sunboost in Victoria and customer service is totally non-existent so be wary before purchasing. When I thought I was calling Sunboost initially when trying to purchase Solar system, they passed me on to another company known as 3P Solar, which they explained is the sister company of Sunboost in Victoria. He said they dont need to pay a site visit but can see everything from their computer system??? They sold me the 6.6KW system and told me to pay $100 upfront over the phone and I was supposed to ...Read more
pay the balance of $3,000 upon installation. But when I received their Invoice via email, the balance became $4,800 after rebate, of which I quickly queried but received no response whatsoever after 2days I called them, another guy told me the salesperson is not in and he will leave him a message to call me back asap. A week later and still no one contacted me so be very Wary before you place an Order with them. I am now wanting to cancel my order due to their DISHONEST transaction and LACK OF SERVICE. Imagin if this is whst you get prior to installation, what kind of service do we get after??? The warranty they promised might not be honoured as you dont even know if these guys will still be around? And the few times I called, the Call Centre seems to be based overseas in India as all of them speak with an Indian accent. Proceed with caution.Similar opinion? Write a review on ieatwords.com.au!
shedekGreater Melbourne (Outer), VIC
- 2 reviews
Great company and product.
103692 (Luke)
Quick service and fast installation. Great customer service with follow up calls as well.
The prices are affordable and company is easy to deal with.
Well done to the team at 3P solar.
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Excellent
Very good customer service so far no complaints. It’s easy if your customer service explain you over phone.
No issues with company for now and I am Happy with customer service given by Albert.
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Burnog
- 2 reviews
Good Service
Great service from the Installers.
Chat with Bree if you have problems with quote & installation then speak to Zara for service. Best ppl they have that is service oriented in the company
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VictorGreater Melbourne (Outer), VIC
Happy Customer
I rang 3P solar for a quote since then I had the system installed and it is working well. I was kept informed about the process, I am now getting about 26Kw on a sunny day, sometimes more.
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SushantGreater Melbourne (Metropolitan), VIC
Great service
Great service, Zara was good customer service. She help me on the phone. She help me on the phone to start fronis inverter. Thank you Zara... good zara, zara have good customer service successful done
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saileshGreater Melbourne (Outer), VIC
- 3 reviews
Great Product and service
3psolar.com.au provided great pricing on quality products(i have done extensive research), clear communication, ZERO add on cost's, NO surprises and GREAT customer service was the highlight. Consultant we delt with was really good, gave us insights and while we thought we knew a lot about solar, we did't as the consultant was very knowledgeable. 3psolar.com.au Highly recommended.
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Questions & Answers
Normanasked
Do you cover Warragul 3820? What is your timeline from go ahead to installation? Mm any thanks, Norman
Pardeepasked
Hello .
I want solar system
What the procedure?
2 answers
Admin T.3P Solar
Hi Pardeep, sorry for the delayed response, we have just taken the ownership for this portal.
Have you got the system already or still seeking any information.
Regards,
3P Solar
Already have thanx
Mattym21asked
Ive emailed Charles to find out when the inspector is coming out to finish off the solar install
1 answer
Admin T.3P Solar
Dear Customer,
Hope the issue is sorted and taken care.
Sorry for the delay in revert, we have recently taken the ownership for this portal.
Regards,
3P Solar
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