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Reviews

4.4

980 reviews
5
(698)
4
(176)
3
(19)
2
(13)
1
(74)
  • Value for Money
    4.5 (750)
  • Product Quality
    4.5 (712)
  • Return Claim MadeYes (26) · No (714)
  • Customer Service
    4.5 (777)
  • Warranty Claim MadeYes (31) · No (716)
  • Purchase Price$4,602.36 (361)
  • Installation
    4.6 (678)
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Nasty

NastySydney, NSW

Good and smooth service - 858272

published

Satisfied with the service they provided end to end. There was no hassle.
Installation was smooth. There was some delay but I was told that was because of the COVID-19 issue. The price I felt was a bit high for the configuration I chose. Got good reviews from others before going with them. Overall satisfied with the service and the company till now.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Q Cell 330 Duo G5 Panels.
System Size7.9 KW
Purchase Price$7,000.00
See all answers
Jason

JasonSydney, NSW

Bad service and disregard for your property

published

Consistent contact prior to paying money then next to no contact after. Was lied to on numerous occasions regarding approval and install. The installation team broke roof tiles where they were walking then expected me to pay for new ones. They left rubbish and bits and pieces all over my roof without any tidy up.
Would not recommend to anyone.

  • +1
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech
System Size6.6 KW
Purchase Price$3,741.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

Good Company till now - project#861399

published

- The installation process was quick and easy. However, there was a delay for installation from the agreed date.
- No issues with the company till now other than the delay in installation

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.94 KW
Purchase Price$3,600.00
See all answers
1 comment
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Skywriter

SkywriterDarling Downs, QLD

  • 2 reviews

Don't know how I managed before!

published

The system was installed in one day and I was pleased with the swift execution of the whole deal from my first contact with Arise Solar to completion. The contractors were polite and they cleaned up everything afterwards.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,150.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Elio

ElioSydney, NSW

good job

published

initial purchase was very simple and quick and follow ups were efficient.
The installation process was extremely stream lined and punctual.
Final paperwork was presented to energy supplier as promised.
all up a very good result

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased suntech 275
System Size13.2 KW
Purchase Price$7,200.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Rajeev Nijhawan

Rajeev NijhawanSydney, NSW

  • 2 reviews

Service could have been better

published

Took quite a while for the company to complete the installation. The company forwarded the solar details to the electricity only after receiving the complete invoice payment. They need to be more professional and trust their customers.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

Professional installation

published

All went well with the first phone call to the final work on site. They came when they said and carried out the work in a timely and professional manner.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$4,200.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Pam

Pamsunshine coast

Project Number 859400

published

Due to Christmas, the installation took a little longer than we would have liked, and the installation of our inverter took too long. All in all we have no problems with Arise, staff were very friendly, professional and sympathetic to the delay. I would be happy to recommend Arise to anyone interested in installing solar panels

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntec
System Size6 KW
Purchase Price$4,000.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

Great service provided by Joy and his team from start to end and after installing the system.Highly recommend arise team

published

Easy installation and great team. No issue with contacting team at all. After installation team called to make sure everything went well before they take dues. Highly recommend arise Brisbane team

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko cheetah 330
System Size6.5 KW
See all answers
1 comment
Arise Solar
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project number 859289

published

I was very happy with the installation of solar panels and staff were easy to deal with. Very professional and would definitely recommend to anyone who is looking to have solar panels installed

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Purchase Price$3,900.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
David

DavidMetropolitan Adelaide, SA

Very Happy with service and solar panels

published

From the beginning to the end Arise Solar were great to deal with. Responded to me quickly and installation went well. Original install date was changed but I think it was because it was of 40 degrees that day. In any case they kept me informed. Solar panels so far are getting great results.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size26 KW
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Sreekumar

SreekumarMetropolitan Adelaide, SA

Very good

published

Dealing with the company was good. They did the paperworks very fast. They did what they have promised. But, unfortunately the behaviour of the panel installer/electrician was not comfortable. Thanks.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,200.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
kaz

kazMetropolitan Adelaide, SA

  • 2 reviews

861300

published

I chose Arise Solar as a friend referred me . I had no issues with the customer service from initial calls, there was a slight delay in processing but that was the hold up from the electricity company of about 2 weeks . I was contacted by a local Installer ( Adelaide area) who was on time and helpful, fast and seamless install.

The solar panels were installed and activated 2 weeks later. Once again the 2 week delay was from the electricity company who installed a new meter box for me .
so far no issues and have had 2 calls from arise solar with follow up to ensure everything was okay
would highly reccomend

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.7 KW
Purchase Price$3,200.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
David

DavidSydney, NSW

Job number 863934

published

I would like too thank sarah and the installer team for everything they have done i am 100% happy from word go and the way they went too arms length get all done, regards dave,m

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,891.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
ART

ART

  • 2 reviews

The right time is now.

published

We choose Arise Solar from a host of other providers based on the quality of their systems, their availability nationwide and a competitive costing. It was easy to organise with the helpful staff able to answer questions readily. The only drawback is that they couldn't control the weather for the installer. After three attempts we finally got the setup installed and working well. There was ample follow up about the installation and efficiency. I have no hesitation in recommending them to friends and family.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech panels and a Growatt inverter
Purchase Price$4,091.00
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1 comment
Arise Solar
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Musa

MusaSouth East Queensland, QLD

Mr Musa

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased N/A
See all answers
4 comments
Arise Solar
Arise SolarArise Solar
Musa
Musa

I really disappointed rod because the way he deals with costumers is wrong am still looking for my money to be paid back I was asking more than month and I will keep asking I have all messages multiple times but he didn’t care

Arise Solar
Arise SolarArise Solar

lies no thruth bull dust

published

After purchasing the 6.6kw package from Arise solar a was fairly happy untill i had to get the smart meter put on i was told this would be free but to my suprice i was charged $600 for it. i have not found any saving in the solar so far and wish i did not spend so much money on this rubbish. Do your self a favour and skip solar nothing good in it, trust me. 848425 is my number i was aske to leave a review as well so here it is

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 6.6 kw
System Size6.6 KW
See all answers
2 comments
Arise Solar
Arise SolarArise Solar
jo jo rabbit
jo jo rabbit

Well i did ring up and ask about this or has that been forgotten to like the bullshit i got about the smart meter

  • Verified customer

Never Trust this Company

published

We got told 2 5kw inverters would be fine for our new solar system then on the day of installation we got told that we should have gotten a 10kw Inverter however when the 10kw inverter came so did an extra $700 bill in which we got told we had to pay as the finance had already been paid ...It also took 3 Months for the Solar Credits to come through.. Would Never Recommend Them To Anybody,
Now we get told if we don’t pay the $700 we have No Warranty and they I’ll take legal action,, So BEWARE OF ARISE SOLAR

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis
Purchase Price$15,324.00
See all answers
2 comments
Arise Solar
Arise SolarArise Solar
Brad
Brad

Project no. 851810 Brad Trewin 0402697647

Bazza

BazzaSouth East Queensland, QLD

858986

published

not here when installed- no issues as yet happy with company. there was about a two week delay for the installation due to a delay in getting the panels [damm covid19] but all that was resolved.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased /
Purchase Price$3,500.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Kiki

KikiDarling Downs, QLD

Looks good.

published

Took some time to get started due to wrong meter box but after that they rushed to get it done and Looks good. Haven't received an electricity bill yet so can't see the difference. But I'm hoping for a massive improvement to the bills :)

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,000.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Page 1 of 49

Questions & Answers

Thao

Thaoasked

What is your process time in sending your electrician to inspect when you have a faulty inverter system just recently installed not even a month old?

1 answer
Arise Solar
Arise SolarArise Solar

Hi Thao,

Kindly help us with your project number so that we can assess the same and get you the update. We're looking forward to hearing from you. Also, you can get in touch with us at [email protected] with your registered contact details and we can get in touch with you at the earliest.

Regards,

Arise Digital Team

Laurie Banks

Laurie Banksasked

How long have you been in business

Noted that uyou do not have Clean Ene3rgy Council approved retailer is there a good reason .

1 answer
Pam Tranter
Pam Tranter

Check with Arise Solar

Natalie

Natalieasked

Im looking at getting solar, are you, Arise solar CEC Accredited Solar

2 answers
ian
ian

No I am a disgruntled customer

Arise Solar
Arise SolarArise Solar

Hey Natalie,

All our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at [email protected] and we can share more info to your specific ones.

Regards,

Arise Digital Team

@Ian,
We believe your issue has been resolved by now.

Please get in touch with us again in case of any more concerns.

Regards,

Arise Digital Team

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