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Reviewer Photos & Videos
MaihSydney, NSW
System installed on time. We are now connected and running. No complain.
We were informed of the progress from the beginning to the end. No complain. Everything is up and running. Haven't got the first electricity bill yet but from what we have seen the system is working.
1 comment
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steve f.South East Queensland, QLD
Switched on Arise Solar
From day one we have had nothing other than a first class experience dealing with arise solar. From Roger in sales so very helpful to a few other inquiries from the team nothing but first class and timely responses. The team of installers A.E Elecrtical from Kunda Park on the Sunshine coast in qld. were absolutely brilliant. Fast and efficient and it was easy to see their high level of expertise.
I would highly recommend Arise Solar if you looking for Solar.
1 comment
Arise SolarArise Solar
Hey Steve,
Thanks for your time and efforts to share your experience dealing with our Arise Solar. Your appreciation is an inspiration for our teams to reach 100% customer satisfaction. We also thank... Read more
you for recommendations. Looking forward to serving your friends and kin, too!Similar opinion? Write a review on ieatwords.com.au!
StaceJSouth East Queensland, QLD
- 3 reviews
- Verified customer
Not installed correctly and can't get any support to fix the problem
System installed in November 2022. First energy bill post installation arrived February 2020 and there is no solar being sold back to grid. Have tried multiple times by email and messages left for someone to call us to fix this issue since but getting nowhere - no one seems to know how to reply to emails or phone messages left. Their phone operators are unable to speak in understandable English.
2 comments
Arise SolarArise Solar
Hi,
We're so disappointed to hear how you feel. However, we'd like to learn more about your situation and what exactly happened as we want to make things right. Please mail us at onlinesupport@arises... Read more
olar.com.au and we will get back to you promptly. We look forward to hearing from you and earning back your trust.I will forward to you the emails I have already sent, but I have already sent emails, left messages and not getting any response.
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860558
Happy with the follow up and neet and tidying and happy with tony with the service I m happy with system and and Fiona is very helpful and I got you my friend Tom is going to install a system and thank you very much for everything
1 comment
Arise SolarArise Solar
Hey Laurie,
Our teams are glad to have served you and your satisfaction is our reward. We're grateful to have you here sharing your experience in the form of this review. We can’t be happier to learn... Read more
about your wonderful experience dealing with our Teams.Similar opinion? Write a review on ieatwords.com.au!
Good service but didn’t tidy up
Despite the installation date being changed I was kept up to date with installation times and the service was good. The workers on site left the site with some of the older solar system scattered around the house which I thought was included in the extra charge.
1 comment
Arise SolarArise Solar
Hey Tim,
Thank you for taking out time to share your feedback. Your review means a lot to us and it reminds us where we can work to get you the best services. We're glad to have you great install experience.... Read more
Do reach out to us for any suggestions or queries. We are available on [email protected]. Cheers!Similar opinion? Write a review on ieatwords.com.au!
Fantastic support - from start to finish - a high quality operation
After initially agreeing on the best value for money product I could find in this competitive market, Arise were respective of my needs and organised their extremely professional install team to come fit the three phase system in what must have been a difficult scenario. Well done Arise - great communication and support. Five star service!
1 comment
Arise SolarArise Solar
Hey Ian,
We’d like to thank you for this amazing review. Our team of professionals is dedicated to providing you and everyone else who uses Arise Solar for getting Solar with only the best there is t... Read more
o offer. It’s so nice to hear that our teams helped to make your experience such a positive one. Enjoy your Solar!Similar opinion? Write a review on ieatwords.com.au!
David B.Illawarra, NSW
Life with an environmental power source
The company kept me informed with regular updates.
The installer was professional, caring and efficient. There were no issues with no fuss, right up to requesting I fill in this survey.
1 comment
Arise SolarArise Solar
Hi David,
Thank you so much for sharing your experience with Arise Solar. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “fiv... Read more
e stars”! Our teams here will be thrilled to hear your feedback!Similar opinion? Write a review on ieatwords.com.au!
JasonSydney, NSW
86442244
Good follow ups by the team at each stage. Friendly staff and decent price. Reccomend to many others. Good efficient team who guided and answered all my questions and queeries
1 comment
Arise SolarArise Solar
Hey Jason,
We feel exited, learning about your experience dealing with our teams. Also are motivated, as through such words we realize that our efforts are being noticed. We're so grateful to you for... Read more
being so kind to share your experience in the form of this review.Similar opinion? Write a review on ieatwords.com.au!
RalphSouth East Queensland, QLD
861177
The instal was completed in a satisfactory manner and on time instal was delays by bad weather with heavy rain over several weeks Shaun and Ken installed the panel in a professional manner leaving the site clean and tidy
1 comment
Arise SolarArise Solar
Hey Ralph,
We’re so delighted to learn about your good experience dealing with our team. We thank you for your time and effort to share your experience and your review makes us realize that our efforts are being considered and appreciated.... Read more
Do reach out to us for any suggestions or queries. We are available on [email protected]. Cheers!Similar opinion? Write a review on ieatwords.com.au!
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WadeCentral Queensland, QLD
822757
Very happy with our solar. It has dropped our bill dramatically and saving us $800-$1000 a quarter. Very good quality and happy with the product. Would recommend these guys to anyone.
1 comment
Arise SolarArise Solar
Hey Wade,
We’re so happy to learn about the experience that you've had dealing with us. Your feedback motivates us to keep up and exceed the service standards that we adhere to. Thank you for your trust and business.... Read more
Do reach out to us for any suggestions or queries. We are available on [email protected]. Cheers!Similar opinion? Write a review on ieatwords.com.au!
HelenRichmond-Tweed, NSW
Very glad we made the decision.
We are very happy that we eventually made the decision to go solar, and going with Arise Solar it was the best decision. Hetel was very helpful and knowledgeable. Thank you.
1 comment
Arise SolarArise Solar
Hey Helen,
Our teams are glad to have served you and your satisfaction is our reward. We're grateful to have you here sharing your experience in the form of this review for us..... Read more
Do reach out to us for any suggestions or queries. We are available on [email protected]. Cheers!Similar opinion? Write a review on ieatwords.com.au!
David BSouth East Queensland, QLD
Great company to deal with
Overall process was efficient in obtaining solar for my home.Fiona who arranged a very smooth purchase and installation of the solar system. This process was very quick, the only hold up was the weather.I was kept informed at all times.Very happy system is producing good kw of power which is feeding back into the grid.
David b
1 comment
Arise SolarArise Solar
Hey David,
We take pride in giving outstanding service to every customers here at Arise Solar. We’re happy to hear that your installation was no exception, thanks for leaving the wonderful review! Di... Read more
d you know we have Referral Bonus Program? Look forward to serving your friends also.Similar opinion? Write a review on ieatwords.com.au!
brilliant company to deal with
arise solar was very efficient. we had no problem what so ever .cant speak highly enough of them threw the company right threw to the instalers. very reputible company 10 out of 10
1 comment
Arise SolarArise Solar
Hi John,
We take pride in giving outstanding service to every customers here at Arise Solar. We’re happy to hear that your installation was no exception, thanks for leaving the wonderful review! Thanks for appreciation.... Read more
Get in touch with us if there is anything we can help you with at [email protected] and we'll be more than happy to assist you. Cheers!Similar opinion? Write a review on ieatwords.com.au!
old mateMetropolitan Adelaide, SA
- 4 reviews
Terrible service, worst I've ever experienced
I paid a deposit in October, its now late March and still nothing. They are very friendly until you pay a deposit then they disappear.
I've been told every excuse from "you're too far away, we'll have to charge you another $400". "your roof isn't good enough". "We only do installs when we have two or three in the one area". I live one hour from Adelaide. I argued the extra fee that came out of nowhere and now "as a sign of good faith they won't charge the fee". No mention of any extra fees when you sign up... When calling they say they'll call...Read more
3 comments
Arise SolarArise Solar
Hi,
Thank you for writing on our page. We're sorry for the way you feel. We invite you to contact us at [email protected] with your project number and registered contact details so that... Read more
we can look into it. Looking forward to hearing from you.I've called twice this week with no call back. I've emailed multiple times with no real answers. If you're paid for a service you are obligated to supply it.
Arise SolarArise Solar
Hi again,
We understand your disappointment if this is the case. We insist you to get in touch with us at [email protected] with your registered contact details and project number to take required measures.... Read more
Regards, Arise Digital TeamSimilar opinion? Write a review on ieatwords.com.au!
LJPSouth East Queensland, QLD
Project# 859438
Project#859438 From start to finish the whole process was fairly straight forward.
Everything was actioned as scheduled and workmanship was of a high standard.
System is running good (just need to make the clouds/rain stay away ;-) )
1 comment
Arise SolarArise Solar
Hi,
On behalf us all of us at Arise Solar, I would like to thank you for sharing this great review about us! We're really pleased to hear how happy you have been with everything we provided. Enjoy al... Read more
l the benefits your new system will bring, particularly over the upcoming months.Similar opinion? Write a review on ieatwords.com.au!
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864007
The installers are friendly and willing to explain my queries bit by bit. I will recommend Arise Solar to my friends. And they really response to my email promptly. good job.
1 comment
Arise SolarArise Solar
Hi Yee Man Li,
Thank you for the review and recommendations. Arise Solar appreciates when our customers take time to leave a note about us. We're glad you experienced our world-class services and hop... Read more
e to see you saving on your coming bills. Looking forward to serving your friends too!Similar opinion? Write a review on ieatwords.com.au!
JoanneHunter Region, NSW
Customer service
Mona at AriseSolar was diligent in following up on our installation, which was delayed unexpectedly. Mona was polite and helpful at every point of contact and continued to engage until the installation was completed. Well done Mona
1 comment
Arise SolarArise Solar
Hey Joanne,
Thank you for the review! Arise Solar appreciates when our customers take time to leave a note about us! We are glad you experienced our world-class services and hope to see you saving on your coming bills!... Read more
Get in touch with us if there is anything we can help you with at [email protected] and we'll be more than happy to assist you. Cheers!Similar opinion? Write a review on ieatwords.com.au!
JodyMetropolitan Adelaide, SA
No Show!
Havent even showed up for the quote. Phone staff very unhelpful and make excuses rather than investigate where the sales rep is. If this is my introduction to this company then i am staying well clear!!
1 comment
Arise SolarArise Solar
Hi Jody,
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We are usually known for our great customer service and attention to detail in everything that we do. ... Read more
Please reach out to us at [email protected]. We want hear all about your concerns and address them in the most suitable way.Similar opinion? Write a review on ieatwords.com.au!
Be careful !!!!!
I pay the deposit end of December, was promised installation for late January maybe first week of February.
Nobody contacted me, when I called them in February they said that will happen end of the month more likely first week of March, Nobody contacted me again then I called the 10/03/20 when I was told installation would be 17/03 but 11/03 they call me back to say it couldn’t be done by 17/03 maybe end of the month more likely first week of April!!!!!
They going to call me today and depending on what they say I will be canceling.
If you don’t care how long they going to make you wait go for it but don’t trust in what they say, who knows what else they are lying about...
1 comment
Arise SolarArise Solar
Hi Jafferson,
Your review is very concerning to us. We're terribly sorry to have disappointed you. We insist you to get in touch with us at [email protected]. Your registered contact de... Read more
tails and project number will help us to look into it and come out with a favourable outcome.Similar opinion? Write a review on ieatwords.com.au!
851984
Everything was installed properly, they left the place clean and tidy they ran through the operations of solar inverter. The installation itself was a long process but all good, pretty happy with the outcome.
1 comment
Arise SolarArise Solar
Hey Paul,
Congratulations on going green with Arise Solar! Thank you for taking the time to rate us. Looking at your rating and review it is wonderful to learn that our teams were able to provide you... Read more
with the excellent experience we strive to provide all our customers. Thanks for the appreciation that they really deserve!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Thaoasked
What is your process time in sending your electrician to inspect when you have a faulty inverter system just recently installed not even a month old?
1 answer
Arise SolarArise Solar
Hi Thao,
Kindly help us with your project number so that we can assess the same and get you the update. We're looking forward to hearing from you. Also, you can get in touch with us at [email protected] with your registered contact details and we can get in touch with you at the earliest.
Regards,
Arise Digital Team
Laurie Banksasked
How long have you been in business
Noted that uyou do not have Clean Ene3rgy Council approved retailer is there a good reason .
Natalieasked
Im looking at getting solar, are you, Arise solar CEC Accredited Solar
2 answers
No I am a disgruntled customer
Arise SolarArise Solar
Hey Natalie,
All our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at [email protected] and we can share more info to your specific ones.
Regards,
Arise Digital Team
@Ian,
We believe your issue has been resolved by now.
Please get in touch with us again in case of any more concerns.
Regards,
Arise Digital Team
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Arise SolarArise Solar
Hey Maih,
Thank you for your positive comments. We're so glad to learn that you enjoyed your solar journey with us! We hope to have you saving on your coming bills!... Read more
Do reach out to us for any suggestions or queries. We are available on [email protected]. Cheers!