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Reviews

4.4

980 reviews
5
(698)
4
(176)
3
(19)
2
(13)
1
(74)
  • Value for Money
    4.5 (750)
  • Product Quality
    4.5 (712)
  • Return Claim MadeYes (26) · No (714)
  • Customer Service
    4.5 (777)
  • Warranty Claim MadeYes (31) · No (716)
  • Purchase Price$4,602.36 (361)
  • Installation
    4.6 (678)
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Maih

MaihSydney, NSW

System installed on time. We are now connected and running. No complain.

published

We were informed of the progress from the beginning to the end. No complain. Everything is up and running. Haven't got the first electricity bill yet but from what we have seen the system is working.



1 comment
Arise Solar
Arise SolarArise Solar
steve f.

steve f.South East Queensland, QLD

Switched on Arise Solar

published

From day one we have had nothing other than a first class experience dealing with arise solar. From Roger in sales so very helpful to a few other inquiries from the team nothing but first class and timely responses. The team of installers A.E Elecrtical from Kunda Park on the Sunshine coast in qld. were absolutely brilliant. Fast and efficient and it was easy to see their high level of expertise.
I would highly recommend Arise Solar if you looking for Solar.

1 comment
Arise Solar
Arise SolarArise Solar
StaceJ

StaceJSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Not installed correctly and can't get any support to fix the problem

published

System installed in November 2022. First energy bill post installation arrived February 2020 and there is no solar being sold back to grid. Have tried multiple times by email and messages left for someone to call us to fix this issue since but getting nowhere - no one seems to know how to reply to emails or phone messages left. Their phone operators are unable to speak in understandable English.

2 comments
Arise Solar
Arise SolarArise Solar
StaceJ
StaceJ

I will forward to you the emails I have already sent, but I have already sent emails, left messages and not getting any response.

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860558

published

Happy with the follow up and neet and tidying and happy with tony with the service I m happy with system and and Fiona is very helpful and I got you my friend Tom is going to install a system and thank you very much for everything

1 comment
Arise Solar
Arise SolarArise Solar

Good service but didn’t tidy up

published

Despite the installation date being changed I was kept up to date with installation times and the service was good. The workers on site left the site with some of the older solar system scattered around the house which I thought was included in the extra charge.

1 comment
Arise Solar
Arise SolarArise Solar

Fantastic support - from start to finish - a high quality operation

published

After initially agreeing on the best value for money product I could find in this competitive market, Arise were respective of my needs and organised their extremely professional install team to come fit the three phase system in what must have been a difficult scenario. Well done Arise - great communication and support. Five star service!

1 comment
Arise Solar
Arise SolarArise Solar
David B.

David B.Illawarra, NSW

Life with an environmental power source

published

The company kept me informed with regular updates.

The installer was professional, caring and efficient. There were no issues with no fuss, right up to requesting I fill in this survey.

1 comment
Arise Solar
Arise SolarArise Solar
Jason

JasonSydney, NSW

86442244

published

Good follow ups by the team at each stage. Friendly staff and decent price. Reccomend to many others. Good efficient team who guided and answered all my questions and queeries

1 comment
Arise Solar
Arise SolarArise Solar
Ralph

RalphSouth East Queensland, QLD

861177

published

The instal was completed in a satisfactory manner and on time instal was delays by bad weather with heavy rain over several weeks Shaun and Ken installed the panel in a professional manner leaving the site clean and tidy

1 comment
Arise Solar
Arise SolarArise Solar
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Wade

WadeCentral Queensland, QLD

822757

published

Very happy with our solar. It has dropped our bill dramatically and saving us $800-$1000 a quarter. Very good quality and happy with the product. Would recommend these guys to anyone.

1 comment
Arise Solar
Arise SolarArise Solar
Helen

HelenRichmond-Tweed, NSW

Very glad we made the decision.

published

We are very happy that we eventually made the decision to go solar, and going with Arise Solar it was the best decision. Hetel was very helpful and knowledgeable. Thank you.

1 comment
Arise Solar
Arise SolarArise Solar
David B

David BSouth East Queensland, QLD

Great company to deal with

published

Overall process was efficient in obtaining solar for my home.Fiona who arranged a very smooth purchase and installation of the solar system. This process was very quick, the only hold up was the weather.I was kept informed at all times.Very happy system is producing good kw of power which is feeding back into the grid.
David b

1 comment
Arise Solar
Arise SolarArise Solar

brilliant company to deal with

published

arise solar was very efficient. we had no problem what so ever .cant speak highly enough of them threw the company right threw to the instalers. very reputible company 10 out of 10

1 comment
Arise Solar
Arise SolarArise Solar
old mate

old mateMetropolitan Adelaide, SA

  • 4 reviews

Terrible service, worst I've ever experienced

published
3 comments
Arise Solar
Arise SolarArise Solar
old mate
old mate

I've called twice this week with no call back. I've emailed multiple times with no real answers. If you're paid for a service you are obligated to supply it.

Arise Solar
Arise SolarArise Solar
LJP

LJPSouth East Queensland, QLD

Project# 859438

published

Project#859438 From start to finish the whole process was fairly straight forward.
Everything was actioned as scheduled and workmanship was of a high standard.
System is running good (just need to make the clouds/rain stay away ;-) )

1 comment
Arise Solar
Arise SolarArise Solar
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864007

published

The installers are friendly and willing to explain my queries bit by bit. I will recommend Arise Solar to my friends. And they really response to my email promptly. good job.

1 comment
Arise Solar
Arise SolarArise Solar
Joanne

JoanneHunter Region, NSW

Customer service

published

Mona at AriseSolar was diligent in following up on our installation, which was delayed unexpectedly. Mona was polite and helpful at every point of contact and continued to engage until the installation was completed. Well done Mona

1 comment
Arise Solar
Arise SolarArise Solar
Jody

JodyMetropolitan Adelaide, SA

No Show!

published

Havent even showed up for the quote. Phone staff very unhelpful and make excuses rather than investigate where the sales rep is. If this is my introduction to this company then i am staying well clear!!

1 comment
Arise Solar
Arise SolarArise Solar

Be careful !!!!!

published

I pay the deposit end of December, was promised installation for late January maybe first week of February.
Nobody contacted me, when I called them in February they said that will happen end of the month more likely first week of March, Nobody contacted me again then I called the 10/03/20 when I was told installation would be 17/03 but 11/03 they call me back to say it couldn’t be done by 17/03 maybe end of the month more likely first week of April!!!!!
They going to call me today and depending on what they say I will be canceling.
If you don’t care how long they going to make you wait go for it but don’t trust in what they say, who knows what else they are lying about...

1 comment
Arise Solar
Arise SolarArise Solar

851984

published

Everything was installed properly, they left the place clean and tidy they ran through the operations of solar inverter. The installation itself was a long process but all good, pretty happy with the outcome.

1 comment
Arise Solar
Arise SolarArise Solar
Page 3 of 49
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Questions & Answers

Thao

Thaoasked

What is your process time in sending your electrician to inspect when you have a faulty inverter system just recently installed not even a month old?

1 answer
Arise Solar
Arise SolarArise Solar

Hi Thao,

Kindly help us with your project number so that we can assess the same and get you the update. We're looking forward to hearing from you. Also, you can get in touch with us at [email protected] with your registered contact details and we can get in touch with you at the earliest.

Regards,

Arise Digital Team

Laurie Banks

Laurie Banksasked

How long have you been in business

Noted that uyou do not have Clean Ene3rgy Council approved retailer is there a good reason .

1 answer
Pam Tranter
Pam Tranter

Check with Arise Solar

Natalie

Natalieasked

Im looking at getting solar, are you, Arise solar CEC Accredited Solar

2 answers
ian
ian

No I am a disgruntled customer

Arise Solar
Arise SolarArise Solar

Hey Natalie,

All our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at [email protected] and we can share more info to your specific ones.

Regards,

Arise Digital Team

@Ian,
We believe your issue has been resolved by now.

Please get in touch with us again in case of any more concerns.

Regards,

Arise Digital Team

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