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Reviews

(172)
(11)
(1)
(0)
(12)
  • Value for Money
    4.7 (61)
  • Product Quality
    4.6 (58)
  • Return Claim MadeYes (6) · No (59)
  • Customer Service
    4.4 (65)
  • Warranty Claim MadeYes (3) · No (61)
  • Purchase Price$4,077.19 (26)
  • Installation
    4.7 (54)


Good company to work with.

published

Solar Secure salesman Leo gave us a very good deal, on a 13.2kw system.
Although the install date was a little hard to extract from the office, they did issue the date and installed accordingly. The install team were very efficient and professional and there were no issues and we are happy with the outcome.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size13.2 KW
See all answers

excellence in services .

published

Mark is an excellent personnel, quick problems solver, very good helper, very happy to deal with and highly recommended to all and will do business with the company in the future when something arise.

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Gail

GailSouth East Queensland, QLD

Great value

published

All installed no fuss. Installer very helpful. All done quickly. Getting great results from panels. Will pay for itself in no time. Company easy to deal with. Very happy with it all.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size5.6 KW
See all answers
Niels Duelund

Niels DuelundHunter Region, NSW

Terrible customer service. No show

published

Purchase a 6.6 kw system in December 2022, to be installed in January 2020. 2 times no show of installers, no call from the company. Called them asking for what/why, no explain. Asked for new day for installation, no call back Again. This have now happen 2 times. Terrible customers service. Do not use the company



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
System Size6.6 KW
Purchase Price$3,900.00
See all answers
2 comments
Solar Secure
Solar Secure OwnerSolar Secure
Niels Duelund
Niels Duelund

Romi

RomiSouth East Queensland, QLD

Great price, people and service !!

published

Solar Secure gave us a best deal, Specially John John was very helpful, organised everything so quick and easily very polite. Everything finished on time, whole Solar secure team did good job they were very professional on their job. Thanks guys!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Panel Purchased Solar Secure
System Size6.6 KW
Purchase Price$2,991.00
See all answers

Chuffed

ChuffedMetropolitan Adelaide, SA

  • 3 reviews

Great 6.6kw Solar System and best price and value I could find

published

EXCELLENT system, Great work on installation and the installer was very tidy and included me in the plan to place solar panels in the best spot for ultimate performance and the after installation service has been on point from Mark.
I have had the system for a week now and it is so good and Mark made sure that I got help setting up the wifi monitoring and I can watch how the system is performing on an app on my phone.
Thanks for making the installation a smooth process Mark and the price was outstanding.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt inverter Seraphim panels
System Size6.6 KW
Purchase Price$2,700.00
See all answers

anton s.

anton s.New South Wales

Great job and Great price

published

The installers did a fantastic professional job, solar secure should be very proud of the two workers that installed my panels and system. I don't see many tradies work so hard these days, and clean up after the work.
System is cranking out the kw ;-)
Great job!
I will recommend solar secure to all my family and friends.
Also thank you John if that's your real name:-) for organizing the smooth transaction.
Kind regards
Anton

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Tom

TomSydney, NSW

Easy installation.

published

Very professional installers. Office okay but need to do the paperwork quicker so we all get our feed in tariff quicker. Would recommend. But always ask for latest panels. Thanks

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,091.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Paul

PaulSydney, NSW

Good job!

published

Paul and the team from Solar Secure did a great job getting our system installed. From being ordered to installed was only a couple of weeks. The installation team even replaced a cracked tile I had on the roof. Excellent!

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size10 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Excellent service

published

Excellent service all around from Leo and team!
Plenty of information provided, Leo very patiently answered our 101 pre-purchase questions and provided a great value system. Installation was done within a week. The installers, Jack and Keni, worked through methodically, very clean job, exceptional work.
Highly recommend Leo and the Solar Secure team for anyone's solar needs.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina 330W panels with a Fronius inverter
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Shany

ShanySydney, NSW

GREAT CUSTOMER SERVICE.

published

Leo and his team did a terrific job from start to finish. It was a hassle free experience and we will definitely recommend Solar Secure to family and friends. Leo managed the project very well and everything went smoothly.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Ignatius

IgnatiusSydney, NSW

  • Verified customer

Great work and Reliable service

published

Eric from Solar Secure was very helpful and understanding my requirement. Also, technically quick sound with the Solar system knowledge. Very happy with the service and would recommend my friends. Many thanks Ignatius

1 comment
Solar Secure
Solar Secure OwnerSolar Secure

David

DavidSydney, NSW

Great work Eric, thanks for the excellent service

published

Great service, Eric and his team were very quick and efficient. They did a great job and cleaned up all the mess after themselves. I would definitely recommend solar secure to family and friends

Customer Service
Value for Money
Product Quality
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great Value and Reliable Service

published

I had many conversations with their representative LEO before deciding to use Solar Secure for the purchase and installation of 3 x 6.6KW systems in Brisbane and Sunshine Coast. Leo provided support and answered many questions along the way and I was thankful for his input. The installation process was hassle free. The installer provided advice on best location for the panels and inverters. Customer service before, during and after has been excellent from all individuals. I have also recommended a friend who is happy as well.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great value for money

published

Solar secure provided both and affordable and reliable service. The installation of panels was very prompt. I found they offered a friendly service and were easily available for contact anytime.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Geoff Blake

Geoff BlakeWide Bay-Burnett, QLD

Great deal and great to deal with

published

Happy to give a very positive review for our dealings with solar Secure. The deal was great (the best we could find) and the guys who installed the system were terrific.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt Inverter with Seraphim 330 W Panels
System Size6.6 KW
Purchase Price$3,291.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Tony

TonySouth East Queensland, QLD

Solar secure installation

published

Solar Secure were really involved and kept me up to date and made everything very easy. I even got a free upgrade of my panels. The contractors were tidy and professional.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
Purchase Price$3,100.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Good communication and results

published

It was all handled by Eric and I didn’t have to do anything part from being there when the installation happened. It was a pleasure dealing with him and I’m happy to recommend his service to anyone

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Mark

MarkSouth East Queensland, QLD

New solar

published

Solar Secure saved me so much money.
Leo and John were great, and available to answer any questions I had.
We decided on a 6.6kw system with Trina panels and a Fronius inverter. The install team was very professional and went in so well.
Im really looking forward to the savings. Thanks Solar Secure.
Regards Mark and Kelly.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina Honey B 330 watt split cells
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Solar Secure installation

published

Eric at Solar Secure was very helpful and knowledgable. He helped me with information from the start of project to the finish. The installer Mr. Zhu was excellent and together with his colleague did a good job in finishing a 6.6kW panel install in one day.

Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

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Questions & Answers

Ngoc Vinh N

Ngoc Vinh Nasked

Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Vinnie

Thank you for considering Solar Secure for your solar needs.

Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.

Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.

Kind Regards
Team Solar Secure


Paul M

Paul Masked

I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2022.

With thanks,
Paul

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Paul,

Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.

Kind Regards
Solar Secure Online


Tejvir S.

Tejvir S.asked

Hi,
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?

Regards,
Tejvir

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Tejvir,

Thank you for the considering Solar Secure as a retailer.

Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.

Hope we have answered this to your satisfaction.

Kind Regards
Solar Secure Online Support


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