Good company to work with.
Solar Secure salesman Leo gave us a very good deal, on a 13.2kw system.
Although the install date was a little hard to extract from the office, they did issue the date and installed accordingly. The install team were very efficient and professional and there were no issues and we are happy with the outcome.
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excellence in services .
Mark is an excellent personnel, quick problems solver, very good helper, very happy to deal with and highly recommended to all and will do business with the company in the future when something arise.
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GailSouth East Queensland, QLD
Great value
All installed no fuss. Installer very helpful. All done quickly. Getting great results from panels. Will pay for itself in no time. Company easy to deal with. Very happy with it all.
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Niels DuelundHunter Region, NSW
Terrible customer service. No show
Purchase a 6.6 kw system in December 2022, to be installed in January 2020. 2 times no show of installers, no call from the company. Called them asking for what/why, no explain. Asked for new day for installation, no call back Again. This have now happen 2 times. Terrible customers service. Do not use the company
2 comments
Yes yes i have heard that excuse before.
All details where submitted to your customers service.
What other excuses can the company come up with?... Read more
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RomiSouth East Queensland, QLD
Great price, people and service !!
Solar Secure gave us a best deal, Specially John John was very helpful, organised everything so quick and easily very polite. Everything finished on time, whole Solar secure team did good job they were very professional on their job. Thanks guys!
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ChuffedMetropolitan Adelaide, SA
- 3 reviews
Great 6.6kw Solar System and best price and value I could find
EXCELLENT system, Great work on installation and the installer was very tidy and included me in the plan to place solar panels in the best spot for ultimate performance and the after installation service has been on point from Mark.
I have had the system for a week now and it is so good and Mark made sure that I got help setting up the wifi monitoring and I can watch how the system is performing on an app on my phone.
Thanks for making the installation a smooth process Mark and the price was outstanding.
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anton s.New South Wales
Great job and Great price
The installers did a fantastic professional job, solar secure should be very proud of the two workers that installed my panels and system. I don't see many tradies work so hard these days, and clean up after the work.
System is cranking out the kw ;-)
Great job!
I will recommend solar secure to all my family and friends.
Also thank you John if that's your real name:-) for organizing the smooth transaction.
Kind regards
Anton
1 comment
Solar Secure OwnerSolar Secure
Thank you Anton for the review.
We're glad to hear from you & our team is very happy to know that you like our service. ... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
TomSydney, NSW
Easy installation.
Very professional installers. Office okay but need to do the paperwork quicker so we all get our feed in tariff quicker. Would recommend. But always ask for latest panels. Thanks
1 comment
Solar Secure OwnerSolar Secure
Thank you Tom for sharing your experience with our Installers.
Your review motivates our team to keep providing world class customer service and Top Solar experience to our clients.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
PaulSydney, NSW
Good job!
Paul and the team from Solar Secure did a great job getting our system installed. From being ordered to installed was only a couple of weeks. The installation team even replaced a cracked tile I had on the roof. Excellent!
1 comment
Solar Secure OwnerSolar Secure
Hi Paul,
We're glad to hear from you.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
Excellent service
Excellent service all around from Leo and team!
Plenty of information provided, Leo very patiently answered our 101 pre-purchase questions and provided a great value system. Installation was done within a week. The installers, Jack and Keni, worked through methodically, very clean job, exceptional work.
Highly recommend Leo and the Solar Secure team for anyone's solar needs.
1 comment
Solar Secure OwnerSolar Secure
Thank you Tibor for your time and efforts to tell us how good you feel about the process.
Your review motivates our team to keep providing world class customer service and Top Solar experience to our clients.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
ShanySydney, NSW
GREAT CUSTOMER SERVICE.
Leo and his team did a terrific job from start to finish. It was a hassle free experience and we will definitely recommend Solar Secure to family and friends. Leo managed the project very well and everything went smoothly.
1 comment
Solar Secure OwnerSolar Secure
Thank you Shany for the Review.
Your review motivates our team to keep providing world class customer service and Top Solar experience to our clients. ... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
IgnatiusSydney, NSW
- Verified customer
Great work and Reliable service
Eric from Solar Secure was very helpful and understanding my requirement. Also, technically quick sound with the Solar system knowledge. Very happy with the service and would recommend my friends. Many thanks Ignatius
1 comment
Solar Secure OwnerSolar Secure
Thank you Ignatius for the Review.
We are glad to know that you are very happy with your purchase from Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
DavidSydney, NSW
Great work Eric, thanks for the excellent service
Great service, Eric and his team were very quick and efficient. They did a great job and cleaned up all the mess after themselves. I would definitely recommend solar secure to family and friends
1 comment
Solar Secure OwnerSolar Secure
Thank you David for the Review.
We are glad to know that you are very happy with your purchase from Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Great Value and Reliable Service
I had many conversations with their representative LEO before deciding to use Solar Secure for the purchase and installation of 3 x 6.6KW systems in Brisbane and Sunshine Coast. Leo provided support and answered many questions along the way and I was thankful for his input. The installation process was hassle free. The installer provided advice on best location for the panels and inverters. Customer service before, during and after has been excellent from all individuals. I have also recommended a friend who is happy as well.
1 comment
Solar Secure OwnerSolar Secure
Thank you Gary for the Review.
We are glad to know that you are very happy with your purchase from Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Great value for money
Solar secure provided both and affordable and reliable service. The installation of panels was very prompt. I found they offered a friendly service and were easily available for contact anytime.
1 comment
Solar Secure OwnerSolar Secure
Thank you Peter for the Review.
We are glad to know that you are very happy with your purchase from Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Geoff BlakeWide Bay-Burnett, QLD
Great deal and great to deal with
Happy to give a very positive review for our dealings with solar Secure. The deal was great (the best we could find) and the guys who installed the system were terrific.
1 comment
Solar Secure OwnerSolar Secure
Thank you Geoff for the Review.
We are glad to know that you had a terrific experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
TonySouth East Queensland, QLD
Solar secure installation
Solar Secure were really involved and kept me up to date and made everything very easy. I even got a free upgrade of my panels. The contractors were tidy and professional.
1 comment
Solar Secure OwnerSolar Secure
Thank you Tony for the Review.
We strive to provide best and hassle free service to our clients. your review motivates our team to continue the excellent service to you and all our customers. ... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Good communication and results
It was all handled by Eric and I didn’t have to do anything part from being there when the installation happened. It was a pleasure dealing with him and I’m happy to recommend his service to anyone
1 comment
Solar Secure OwnerSolar Secure
Thank you Brandon for the Review.
We are glad to know that you had a great experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
MarkSouth East Queensland, QLD
New solar
Solar Secure saved me so much money.
Leo and John were great, and available to answer any questions I had.
We decided on a 6.6kw system with Trina panels and a Fronius inverter. The install team was very professional and went in so well.
Im really looking forward to the savings. Thanks Solar Secure.
Regards Mark and Kelly.
1 comment
Solar Secure OwnerSolar Secure
Thank you Mark for the Review.
We are glad to know that you had a great experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Solar Secure installation
Eric at Solar Secure was very helpful and knowledgable. He helped me with information from the start of project to the finish. The installer Mr. Zhu was excellent and together with his colleague did a good job in finishing a 6.6kW panel install in one day.
1 comment
Solar Secure OwnerSolar Secure
Thank you Andy for the Review.
We are glad to know that you had a great experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Ngoc Vinh Nasked
Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie
1 answer
Solar Secure OwnerSolar Secure
Hi Vinnie
Thank you for considering Solar Secure for your solar needs.
Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.
Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.
Kind Regards
Team Solar Secure
Paul Masked
I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2022.
With thanks,
Paul
1 answer
Solar Secure OwnerSolar Secure
Hi Paul,
Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.
Kind Regards
Solar Secure Online
Tejvir S.asked
Hi,
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?
Regards,
Tejvir
1 answer
Solar Secure OwnerSolar Secure
Hi Tejvir,
Thank you for the considering Solar Secure as a retailer.
Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.
Hope we have answered this to your satisfaction.
Kind Regards
Solar Secure Online Support
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Solar Secure OwnerSolar Secure
G'day Niels,
Thank you for the time to review, It will help us improve our services. ... Read more
Upon checking we discovered that, your connection application applied and sent to essential energy which is still pending approval as you have existing system to declare. we will get back with a date of installation as soon as this gets approved. Please allow some time to organise this for you.