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Reviews

(119)
(5)
(0)
(0)
(0)
  • Installation
    4.9 (73)
  • Product Quality
    4.9 (69)
  • Return Claim MadeYes (0) · No (81)
  • Customer Service
    4.9 (76)
  • Warranty Claim MadeYes (0) · No (81)
  • Value for Money
    4.8 (72)
  • Purchase Price$8,817.59


Margie

MargieIllawarra, NSW

  • 2 reviews

'WOW' kind of company!

published

This company was knowledgable and professional from my initial enquiry until completion. My experience was flawless from start to finish. The sales team were incredibly helpful and were proactive with all communication. The installation team were brilliant! I will be recommending this company to my family and friends.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

DP White

DP WhiteGreater Melbourne (Outer), VIC

  • 2 reviews

Everything done perfectly

published

Had no issues with their installation or effiency when it came to installing on time. Everything was followed through with and all problems taken care of in a timely manner.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Excellent before and after install service

published

I have no hesitation in recommending SMA. I got quotes from three companies, but they were the only ones to actually send someone out to talk to me and take a look at our house. They offered a variety of options and were happy to tailor them to my requirements. They kept me informed throughout the process about where we were up to, turned up when they said they would, and were always helpful.

Also, even after they install was complete and their part of the work was done, they were happy to still respond to questions via phone and email.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Tom T

Tom T

  • 3 reviews

Great price and service

published

From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size9.6 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

awesome

published

definitely recommend it. no issues at all. i am satisfied with the services. there should not be a 30 words limit. if the service is good then its good why do i have to write 30 words.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Brad Clark

Brad ClarkHunter Region, NSW

WOW how good is solar

published

Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Rogsmahn

RogsmahnSydney Surrounds, NSW

Absolutely love the new solar installation.

published

Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size5 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Chris Griffiths

Chris GriffithsSydney, NSW

  • 2 reviews

Happy customer

published

Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SolarEdge
System Size7.2 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Alex

AlexSydney, NSW

Very pleased with their pre-sales and installation service

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim panel and Fronius inverter.
System Size5.5 KW
Purchase Price$6,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
chezza

chezzaCentral West, NSW

Happy we chose Smart Energy Answers

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.4 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Christopher

ChristopherSydney, NSW

The best decision I ever made.

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 27 x LG 345W Star Preformer Panels
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Catherine

CatherineSydney, NSW

Excellent.

published

I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Loretta H.

Loretta H.Hunter Region, NSW

  • Verified customer

Installation assistance

published

A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow
System Size5 KW
Purchase Price$6,600.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Ivie

IvieMelbourne

  • 3 reviews

Solar installation - most satisfying experience!

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Neon 2 350W
System Size5 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Bruce Mac

Bruce MacVictoria

All Aspects Covered

published

All went very well from the initial consultation and product selection to installation and commissioning of the system. Correspondence was thorough keeping me informed of the comprehensive process. This is a very professional team and I am more than happy to recommend them.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.25 KW
Purchase Price$6,000.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
william

williamGreater Melbourne (Outer), VIC

Excellent and reliable service

published

The installation of the solar panels were carried out on time, and with professionalism, the staff were very helpful and friendly, they were always willing to answer questions and giving advise. Definitely I would highly recommend Smart Energy Answers.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price$6,179.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Fantastic service and advice

published

I approached the purchase of solar panels with trepidation, but my experience of dealing with SEA was amazing from start to finish. I got great advice re system size and positioning. Everything went exactly as planned and everything was communicated well, so I knew what to expect the whole way. On the day of installation, the technicians were friendly and consultative the whole way. They had to split installation across 2 buildings, but managed to make a tricky installation very neat. Really impressed...

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size12 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Giatwan K.

Giatwan K.Greater Melbourne (Outer), VIC

Great solar company with excellent products and services

published

Best value for money among all other solar installers. The team was well qualified and very good communication thorough the panel installation process. I am very satisfied with the quality of product and service.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased REC 320W TP2 M
System Size6.4 KW
Purchase Price$7,700.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

  • Verified customer

Quality service and result all through.

published

Great outcome. Open honest discussion and planning from the first contact to final installation. It seems quality product and outcome is priority. Our site is tricky with shade etc but it was carefully evaluated using satellite imagery and likely performance clearly spelt out. Installation workmanship faultless. Communication and follow up has been timely, helpful and effective, right down to organising metering with our power provider. We have not had to do anything other than provide authorisation.
A professional and easy operation from go to woe.

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Q cell
System Size8.1 KW
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2 comments
Smart Energy Answers
DianneSmart Energy Answers
Geoff M.
Geoff M.

You are welcome. But can you correct my typo "woe should be whoe" There was no woe involved!
Geoff.


wends55

wends55Central West, NSW

Fantastic friendly honest service!

published

We were confused regarding solar panels! Angus was very clear in explaining everything to us. The installation, payment, follow up service, was to a very high standard. No hidden costs or misinformation! A good quality product! A professional and friendly team! Thank you

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Qcell
See all answers

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Questions & Answers

Raymond A.

Raymond A.asked

quate to get solar at home

No answers

Raymond A.

Raymond A.asked

prineed a qoate on solar

No answers

di perry

di perryasked

On your website you quote $8.908.48 for purchase price was this for a 10kw?

No answers

Get an answer from our members and Smart Energy Answers representatives

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