MargieIllawarra, NSW
- 2 reviews
'WOW' kind of company!
This company was knowledgable and professional from my initial enquiry until completion. My experience was flawless from start to finish. The sales team were incredibly helpful and were proactive with all communication. The installation team were brilliant! I will be recommending this company to my family and friends.
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DP WhiteGreater Melbourne (Outer), VIC
- 2 reviews
Everything done perfectly
Had no issues with their installation or effiency when it came to installing on time. Everything was followed through with and all problems taken care of in a timely manner.
1 comment
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Excellent before and after install service
I have no hesitation in recommending SMA. I got quotes from three companies, but they were the only ones to actually send someone out to talk to me and take a look at our house. They offered a variety of options and were happy to tailor them to my requirements. They kept me informed throughout the process about where we were up to, turned up when they said they would, and were always helpful.
Also, even after they install was complete and their part of the work was done, they were happy to still respond to questions via phone and email.
1 comment
DianneSmart Energy Answers
Hello, Matt! Thank you for leaving us such a wonderful review and recommendation! Our dedicated team will be thrilled to hear this, they worked very hard to provide a tailored solution that would perf... Read more
ectly fit your requirements and we're very happy to know that you are happy with the outcome. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great day ahead!
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Tom T
- 3 reviews
Great price and service
From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.
1 comment
DianneSmart Energy Answers
Hello, Tom! Thank you for your kind words and for leaving us with a wonderful 5-star review! We are delighted to hear that you had such a great experience dealing with our supportive, informative, and... Read more
helpful team, from point-of-sales to aftersales. We absolutely understand how rewarding it is to find a great Solar Energy solution that fits both your financial plan and needs. And If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great day ahead!Similar opinion? Write a review on ieatwords.com.au!
awesome
definitely recommend it. no issues at all. i am satisfied with the services. there should not be a 30 words limit. if the service is good then its good why do i have to write 30 words.
1 comment
DianneSmart Energy Answers
Hello, Javaroots! We could really feel how genuinely happy and satisfied you are with the services we provided. Thank you for leaving us with an awesome 5-star review and recommendation, it means a lo... Read more
t to us. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have an awesome day ahead!Similar opinion? Write a review on ieatwords.com.au!
Brad ClarkHunter Region, NSW
WOW how good is solar
Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved
1 comment
DianneSmart Energy Answers
Hi, Brad! Thank you for sharing your '5-star' experience with us and the community. We are thrilled to know that you're absolutely astonished with how much you're saving on your electricity bill now a... Read more
nd how happy you were dealing with our helpful team. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a wonderful day ahead!Similar opinion? Write a review on ieatwords.com.au!
RogsmahnSydney Surrounds, NSW
Absolutely love the new solar installation.
Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy
1 comment
DianneSmart Energy Answers
Hi, Rogsmahn! We are sincerely grateful that you took the time to leave us this wonderful 5-star review. At Smart Energy Answers, we put customer satisfaction as our topmost priority and are dedicated... Read more
to delivering the best possible service, from the point of sales to aftersales. Customers like you that make our job wonderful. Thank you again for your kind words. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a great day ahead!Similar opinion? Write a review on ieatwords.com.au!
Chris GriffithsSydney, NSW
- 2 reviews
Happy customer
Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone
1 comment
DianneSmart Energy Answers
Hello, Chris! Thank you so much for taking the time to leave this excellent 5-star review and recommendation! It was a pleasure doing business with you. Thank you for your trust, we're happy to know t... Read more
hat you found confidence in dealing with our knowledgeable and friendly team - from the point of sales to aftersales. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a wonderful day ahead!Similar opinion? Write a review on ieatwords.com.au!
AlexSydney, NSW
Very pleased with their pre-sales and installation service
I like the flexible plan they have offered based on my budget (I am dealing with Daniel Kim, he is a great and knowledgable solar expert). The waiting for distribution's approval took a fair bit of time (around 2 weeks) but the installation is quick and solid. The electrician team (Duan) came over to install my solar are very polite and very receptive to my suggestion as to where the inverter and panel should be installed. The team did heaven and earth to place the inverter at the designated location, so thumb up to the professionalism and the ...Read more
can-do attitude! Despite a little hiccup during the meter change request with my electricity service provider (Origin), I have still very happy with the instant response from SEA whenever i am asking for post-sales assistance either via phone or email. All in all, I am very pleased that I picked SEA as my solar vendor. My solar package - 20 x Seraphim 3.15 + Fronius Primo 5 (include smart meter monitoring) - costed $6000 in total after rebate (Dec 2022).1 comment
DianneSmart Energy Answers
Hi, Alex! Thank you for such a smashing 5-star review! We are overjoyed to hear that you had such a great experience with Daniel Kim, Installation Team, and the rest of the team at SEA. We absolutely ... Read more
understand how fulfilling it can be when you've got a tailored solution that perfectly fits both your needs and budget. Thank you again for your kind words, I will definitely relay the good news to the rest of my team. And if you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679 have a lovely day ahead!Similar opinion? Write a review on ieatwords.com.au!
chezzaCentral West, NSW
Happy we chose Smart Energy Answers
After 4 months of trying to organise solar we finally decided to go with Smart Energy Answers and was so glad we did. From the moment we contacted them they made everything so easy and sent updates regularly. After the first contact I received an email explaining the installation process and contact numbers if I had questions. The company rings you at stages in the process to check if everything is ok. They went out of the way to make sure that that we understand the progress. From the delivery of the panels and equipment to the installation we...Read more
were keep informed. The installers were 4 very efficient young men that I was very happy with their work. The after sales service has been very supportive. Love the Emberpulse monitoring as we have become very aware of our electrical usage with the monitor flashing red if we are pulling power from the grid. I will be glad to recommend this company.1 comment
DianneSmart Energy Answers
Hello, Chezza! We are beyond grateful for sharing with the community and us your incredible '5-star' journey as you go Solar. Thank you for putting your confidence in us, as we work together as a team... Read more
, in delivering your Solar Energy System needs. As a CEC approved retailer, we are indeed devoted to elevating the bar in the solar industry differentiating with quality products, tailored solutions, quality installs and excellent customer experience. We are delighted to know that you are satisfied with the outcome of the entirety of the process. And if there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a beautiful day ahead!Similar opinion? Write a review on ieatwords.com.au!
ChristopherSydney, NSW
The best decision I ever made.
After many months of research I came to the conclusion that Smart energy answers was the company to go with.
From the begging meting with one of there consultants [ Ali Beydoun ] every thing was explained to detail
if I was not sure of something he would explain it again.
I have had fitted 9.36 kw system with back battery. 27 LG Star Performer panels. LG 9.8kw battery.
and 2x 5kw Solar Edge inverters.
The whole experience from start to finish was completed with absolutely no worries.
My previous bill was $1,069.42 and my last bill was $71.14 s...Read more
1 comment
DianneSmart Energy Answers
Hi, Christopher! Thank you for a heartwarming 5-star review and recommendation! We are very honoured that you chose us to work with you hand-in-hand throughout your Solar Energy System journey. We ar... Read more
e thrilled to know that you are enjoying the savings on your electricity bill. Ali Beydoun, Sam Husband, and the rest of the team worked hard to deliver a quality system and installation and as well as to provide 100% customer satisfaction. And we're glad that you love the result of our hard work as a team. And if there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a wonderful day ahead!Similar opinion? Write a review on ieatwords.com.au!
CatherineSydney, NSW
Excellent.
I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.
1 comment
DianneSmart Energy Answers
Hello, Catherine! Thank you for leaving an excellent 5-star review. We couldn't agree more that going Solar is a challenging process, but we're beyond grateful for the trust that you've given us to be... Read more
your partner in providing your Solar Energy System needs. We're happy to hear that you are in awe with how the entirety of the process went. And if there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a fantastic day ahead!Similar opinion? Write a review on ieatwords.com.au!
Loretta H.Hunter Region, NSW
- Verified customer
Installation assistance
A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.
1 comment
DianneSmart Energy Answers
Hello, Loretta! We are incredibly grateful that you took the time to leave us this review. Indeed, going Solar is a complex process, but thank you for trusting us to be your Solar Energy System provid... Read more
er. Sam and the rest of the team worked very hard to meet high expectations like yours, and we're glad to know that you're happy with the outcome. And if there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a lovely day ahead!Similar opinion? Write a review on ieatwords.com.au!
IvieMelbourne
- 3 reviews
Solar installation - most satisfying experience!
I had 15 x LG 350 panels and the Solaredge inverter with optimisers installed in Eastern suburbs Victoria. I cannot recommend SEA highly enough for their responsiveness to queries, professional services and a hassle-free, expedient process for solar installation. After seeking quotes via the excellent Solarquotes platform, my contact with Firoz has been nothing short of outstanding. He worked tirelessly over a weekend to provide a quote that was revised several times, guided me in the process of securing the Vic solar rebate so that it was e...Read more
ffortless and demonstrated his expertise in addressing all my concerns. The team of installers led by Tony were punctual in attendance, efficient and professional in installation. Together, they - as well as my contact with their call centre and Finance dept - provided a customer experience second to none. From getting a quote, to installation, inspection and getting solar monitoring access ( Thanks Shane for working over the weekend), the process started on 15 May and was complete before Christmas. Highly recommended!1 comment
DianneSmart Energy Answers
Hello, Ivie! Awesome to hear that you are exceptionally satisfied with Firoz, Tony, and the rest of the SEA team. Customers like you allow us to constantly improve the way we do business. We really ap... Read more
preciate the quick response time sharing your '5-star' experience with us and with the community. We are truly grateful for your kind words and appreciation. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a splendid day ahead!Similar opinion? Write a review on ieatwords.com.au!
Bruce MacVictoria
All Aspects Covered
All went very well from the initial consultation and product selection to installation and commissioning of the system. Correspondence was thorough keeping me informed of the comprehensive process. This is a very professional team and I am more than happy to recommend them.
1 comment
DianneSmart Energy Answers
Hello, Bruce! Thank you so much for taking the time to leave us this amazing 5-star review! We always put customer experience and satisfaction as our top priority, and we are glad to hear that everyth... Read more
ing went well, from the point of sales to aftersales. Thank you again for your kind words and enjoy your new Solar Energy System. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a beautiful day ahead!Similar opinion? Write a review on ieatwords.com.au!
williamGreater Melbourne (Outer), VIC
Excellent and reliable service
The installation of the solar panels were carried out on time, and with professionalism, the staff were very helpful and friendly, they were always willing to answer questions and giving advise. Definitely I would highly recommend Smart Energy Answers.
1 comment
DianneSmart Energy Answers
Hi, William! Thank you for sharing your "5-star" experience with us and with the community. We always put customer satisfaction as our number 1 priority and we're glad that you are happy with our prod... Read more
ucts and services. Again, thank you so much for your kind words and recommendation. It's been a pleasure doing business with you. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a lovely day ahead!Similar opinion? Write a review on ieatwords.com.au!
Fantastic service and advice
I approached the purchase of solar panels with trepidation, but my experience of dealing with SEA was amazing from start to finish. I got great advice re system size and positioning. Everything went exactly as planned and everything was communicated well, so I knew what to expect the whole way. On the day of installation, the technicians were friendly and consultative the whole way. They had to split installation across 2 buildings, but managed to make a tricky installation very neat. Really impressed...
1 comment
DianneSmart Energy Answers
Hello, Mark! Thank you for the gratifying feedback and for putting your trust in us to be your Solar Energy Solution Provider. Here at Smart Energy Answers, we always aim to provide quality systems an... Read more
d to deliver 100% customer satisfaction. We are immensely grateful that we're able to meet high expectations like yours, and we genuinely appreciate this wonderful feedback. If there's anything we can do to help you out in the future, please feel free to contact us at 1 300 732 679. Have a fantastic day ahead!Similar opinion? Write a review on ieatwords.com.au!
Giatwan K.Greater Melbourne (Outer), VIC
Great solar company with excellent products and services
Best value for money among all other solar installers. The team was well qualified and very good communication thorough the panel installation process. I am very satisfied with the quality of product and service.
1 comment
DianneSmart Energy Answers
Hi, Giatwan! Thank you for leaving us with a rewarding testimonial. It's our customers like you that allow us to continually improve the way we do business, one of which we're proud of, the heartwarmi... Read more
ng 5-star review and recommendation you gave us. It is always our goal to deliver quality systems and exceptional customer service experience. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a fantastic day ahead!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Quality service and result all through.
Great outcome. Open honest discussion and planning from the first contact to final installation. It seems quality product and outcome is priority. Our site is tricky with shade etc but it was carefully evaluated using satellite imagery and likely performance clearly spelt out. Installation workmanship faultless. Communication and follow up has been timely, helpful and effective, right down to organising metering with our power provider. We have not had to do anything other than provide authorisation.
A professional and easy operation from go to woe.
2 comments
DianneSmart Energy Answers
Hi, Geoff! Thank you for a fantastic 5-star review! Here at Smart Energy Answers, as a CEC Approved retailer, we are committed to providing tailored solutions, quality installs and outstanding custom... Read more
er experience. We're grateful that you're thrilled with the result of our hard work. If there's anything we can do to help you out in the future, please do contact us at 1300 732 679 or visit our website. Have a nice day!You are welcome. But can you correct my typo "woe should be whoe" There was no woe involved!
Geoff.
Similar opinion? Write a review on ieatwords.com.au!
wends55Central West, NSW
Fantastic friendly honest service!
We were confused regarding solar panels! Angus was very clear in explaining everything to us. The installation, payment, follow up service, was to a very high standard. No hidden costs or misinformation! A good quality product! A professional and friendly team! Thank you
Similar opinion? Write a review on ieatwords.com.au!
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DianneSmart Energy Answers
Hello, DP White! We are incredibly thankful that you took the time to leave us a great 5-star review. Here at Smart Energy Answers, we put customer satisfaction as our top priority and are dedicated t... Read more
o delivering the highest possible service and attending to all customers needs in a timely manner. We are indeed thrilled to know that everything was done perfectly. If you have any more questions, comments, or concerns, please do not hesitate to contact us at 1 300 732 679. Have a beautiful day ahead!