Solargain

From our first contact to installation was excellent. James the sales rep was very thorough. Bryce and his installation team were efficient and on time. Would have no hesitation in recommend Solargain.

What a refreshing experience dealing with this company!
We initially spoke with them 2 years ago but decided not to proceed.
When we contacted them late 2022 they still had our details and I spoke with the same person! They had great patience with all my questions (even the daft ones) and explained everything clearly.
The installer was great - prompt, polite, professional and tidied everything up before they left.
Fantastic experience and have no hesitation to recommend Solargain and Lee's Electrical.

From the onset all of Solargain's representatives were very professional, timely and just easy to communicate with.
From the quote, invoice, installations, reminders and emails, phone calls all went smoothly. Overall, in our personal experience, it was pleasant and I dont recall any negatives.

I was previous customer of Solargain from few years back. I choose to upgrade my system to new one due to capacity limit and my high power usage. From quote to install and after sales support things were fine. System had few issues for two days after install so I logged a call.

Yes it did take longer than I would've liked to hear back from support but nonetheless when I was contacted I was given a reason for my issue and what I can do about it(logging with Solargain and monitoring in case power supply company is actually causing issue by power spikes).

Overall I have used Solargain twice and recognize others had issue s but in my case both times Solargain did an excellent job and thus I am happy to recommend them.

The process was excellent from start to finish. Sales people were prompt to reply to enquires before installation, however customer support afterwards was a little hard as you have to go through the customer service centre and not the actual electricians themselves.

We had to replace our inverter, unlike other companies that only quoted on replacing the whole solar system, solargain gave us a good price on a new inverter, with fantastic features. I dealt with Beau in head office, and Damien, who did the installation. Both were professional, helpful and on time. Highly recommended

Solargain did not install my system but were the Fronius warranty recommended company. They replaced my inverter and even called back to help me set up the WiFi. 100% recommended.

We had a system quoted but it was about 12 months before we had the funds to go ahead with the purchase/install.
When we had the funds there had been an update in tech where we could drop down from 24 to 20 panels for the system as they are now producing 300w instead of the original 275w.
Called our rep and he starting organising for us.
During this busy period leading up to xmas we were still able to get the system installed in a 3 week timeframe. The install team arrived when they said they would. They were very professional and the job is bang on.
I now have a system producing between 35kw - 42kw per day of beautiful free power.
Thanks Solargain

I had quite a bit of trouble getting a quote for a battery, thankfully Joel at Solargain Melbourne and Paul from Perth were very helpful and did no ask for upfront payments. I had some issues with my finance due to an uexpected event and had to put my quote on hold. I then found out that our suburb had been put on the Solar rebate with Solar Vic. I immediatley contacted Joel and he quickly updated my quote and put it on the solar vic portal so I could apply.
Everything went smoothly (although slowly with Solar Vic) and had our battery installed this last weekend by two great chaps. We could not be happier with the service and professionalism provided us by Solargain staff all round.
thanks to you all.

The actual product is very good but the people that recommended us to Solargain have not received any reward. We have recommended two others and have received a spotters fee ($100.00) for one. When I contact to find out if I am getting a rewards it's always, "I'll pass this on to the rep". Don't expect me to forward any more names.

Was reasonably happy with the install although the sales guy on the phone didnt know much about how solar panels function when the sun was low in the sky. Anyway the install was fine and everything was good until the Enphase Envoy stopped reporting data. Solar gain sent a tech out who concluded their was "noise" in our power cables and that was messing with the Envoy. We tried moving it to other power points, testing where the noise might be coming from but it was all inconclusive. In the end Solar gain just said we'd have to buy an updated version for over $600!!! It was still under warranty but the "noise" issue is apparently our problem even though it worked fine for 2.5 years. Very poor customer service. Would not recommend.

Just had a 5kw solar system installed.
What a great team
No hassle installation by a great groupof people.
Also goes to the sales and office team
Well done to all and can't wait for the arrival of Energex to get it producing power
Well informed on how to monitor production and system
Had to change installation on roof but worked out better for production

Friendly and knowledgeable stuff, on time and complete a very good job. No up front payment, no hidden costs. I would recommended to anyone that need a Solar Hot Water System.