Be warned... no professionals behind their online stores yet to experience in store service, so far the precedence doesn’t project a positive experience.

Was recommended by a friend and ordered 6 items and accessories online, received emails stating the items were wrongly advertised and are no longer available.. with a 10% disc voucher. Used the voucher and ordered more items assuming they would’ve corrected stock error to yet receive another email stating those are not available with another 10% voucher obsolete systems and frustrated with the service...take your business to somewhere reliable.

I ordered my products took 4 weeks to arrive from order was sent to the wrong address, was meant to be refunded it got sent back instead then had to re return it, it then took over a week to process my refund once it took a week to arrive back. 9 weeks from ordering it to receiving my refund is ridiculous and products I ordered broke in the first week of use not happy at all will never use 99 bikes ever again!!!

Made my first purchase with 99 Bikes online - and I unable to aptly describe the ease of the buy. Then, when I arrived at the store to pick up my new bike, again, it was the simplest of transactions. Their prices were by far the best. Without a doubt, I will be back and will absolutely recommend them to my friends who haven't yet bought through them. 10/5 stars!!

Poor customer service can’t send shoes and socks in one order . Tracking number doesn’t exist. Emails take 2 days to reply

I ordered an item on the online store, four days later I received an incorrect order (genuine mistake, I had the other customers invoice etc it had just been shipped to me). I repeatedly tried calling/emailing the company to ask for my item and explain the mixup, and never received any response or acknowledgement. However, two days later I received an email that the item had once again been shipped, and then I received the item I had in fact ordered. The lack of communication was concerning, but I'm happy it was all sorted out. Their contact phone number is a joke, nobody is ever available and they don't call back!

Ordered a part for my bake and paid for express shipping - when it arrived, they had sent the wrong part. No worries i thought, emailed them that night, and thought they might send the right part the next day. 4 days later they got back to me to tell me the part they had already sent me that was wrong, was in stock in the local shop - so then i could have 2 wrong parts.

It took them another week to answer that email.... in the end, i just went to the local shop who were great, but more or less said that the online store people were hopeless... its a shame because i quite like the Stanmore shop, but i get a feeling that the whole operation is pretty amateur.

Ordered an iPhone case for the bike and the wrong size was delivered. They had it resolved very quickly and exceeded my expectations in making things right. Great customer service.

Website quotes spend over $100 get free delivery and now they are saying that their supplier has a contract with them saying it can't be shipped to us due to assembly requirements. Why isn't this stated on their website. False advertising. Asked for nearest store to maybe pick up. Got no reply and eventually told they will refunded. They were told we didn't want refund but the product we brought.

Product was fine but express delivery took 3 business days because of a verification process.

However, the customer service was excellent and my payment for the express delivery was refunded.