Very bad service. Not one time. Staff doesn’t care about you. It is like whatever. Feel disgusted and fxxk running around in mind.

Purchased a set of Fulcrum racing Zeros on-line and chose the local store to pick up as the delivery option. Received a call from the store within 15 mins of placing order. Competitive pricing with OS retailers with the added bonus of getting your goods quicker.

The guys at this shop have absolutely no customer service when we came in the shop. They made us wait for more than half an hour and no one even acknowledged that they are on their way.
Finally after we booked in and spent $160 for the basic service plus parts and the very next day the chain broke.
They offered no assistance and just don't care and actually said well that is the bad luck.
The worst luck we ever had is to come into the the 99 Bikes shop in Ascot Vale Victoria!
DO NOT GO THERE! 99 Bikes in Ascot Vale is the WORST!

I have never had a bike that has had so many problems so soon after purchase. Wheel spokes started to fall out after 4 weeks. Took 99 bikes 5 attempts to rectify the problem. The gears totally failed after 7 months and had to be replaced. Gears never worked properly until I had the bike serviced at Quality Bike Repairs in Surrey Hills, then as a final insult the pedals broke and when I took the bike back to 99 bikes l was told "what do you expect, the bike is nearly 12 months old." Will buy my next bike elsewhere.