After purchasing 4 bikes from Blackburn from very helpful staff we came up for our free 3 monthly service. After having had a pleasant experience during the purchase process, Andy in the service area took our experience to a new level. He had all the bikes prepared in the time-frame he quoted which meant he was working late at night.

On Saturday I walked into 99 BIkes Artarmon, there was a cue, however I was met with speed and a smile. The salesmen 'Rod K' got all 3 items I needed hooked up and ready to go in about 5 mins. What is normally a slow and painful process was fast (which I love as I am very impatient) as well professional and well priced. I walked out able take my family on a ride with my new bike rack, bike and pump. Thanks Rod! I won't be going to another bike store again.

I bought two road bikes from 99 bikes in Joondalup recently, very happy with my purchase, guys in store were very friendly and helpful. I would highly recommend this store to everyone who likes cycling.

I highly recommend 99 Bikes at North Lakes. I traded in my previous bike on a new one. Am more than happy with the amount given. The service was excellent and Chris was very helpful answering my questions. If you are thinking of trading in your bike and want professional friendly service I would not go anywhere else.

The website was my starting point... The service in store was brilliant... Timely, informative and great value...the range of bike to choose from was extensive and the advice was invaluable.

Unless you have ample time to waste don't go to Everton Park 99 bikes. 2 customers before me waiting outside as only 5 customers in store at 1 time. Waited 25 minutes and not 1 customer came out if you can't serve a customer in 25 minutes you need better staff. My money will be spent at a bike shop online with express post. Wont go there again.

Bought two new bikes for the kids from here a couple of months back, unfortunately one of them got stolen. Took my kid back to the store to get a new bike to replace the stolen one to be told the price had gone up from 499 to 649, the salesman was happy to explain that the price rise was due to Covid and the demand it has caused. I mentioned the stolen bike and asked if we could get a deal as it was the third bike we would be buying in three months but got nowhere with that. Obviously this company ( this branch anyway) is more concerned with profiteering from the current crisis than it is with maintaining customer satisfaction and loyalty. I won’t be going back and wouldn’t recommend this business to anyone else either.

Staff here are always helpful and know their stuff. These additional words are because the review system said I had to write a minimum of thirty words which I now have.

Dropped my bike off for what I thought was a routine service has now turned into a 9 week saga due to them damaging my forks. I only just got my bike back but still waiting for new forks to arrive to make it safe to ride. It’s been frustrating as they have not communicated enough throughout this process.

Their 5% price beat guarantee is not correct. I gave this website https://www.roofrackstore.com.au/yakima-fullswing-bike-carrier-8002465-p-411756.html for Yakima Full swing with a sydney store in matraviile. If they can only price match, I wouldn't have wasted my time going to Artarmon, while the other store offered the price including FREE DELIVERY. The competitor meets the 99 bikes criteria -> https://www.99bikes.com.au/price-beat

I had a puncture repaired several weeks ago and I purchased a small hand pump.
As I have bad arthritis in my hands I could not work the pump.
Last week I had another puncture which I cannot repair because of arthritis.
I asked if I could return the unopened pump and take the price off the cost of the lastest repair.
Very happy to go in today and be greeted by friendly staff and the cost of the second repair covered by the cost of the pump.
No arguments. Just plain olden days great customer service that us older people do not always receive. Every staff member I dealt with was happy and the warehouse was enforcing social distancing.

Paul Parker

I was looking for particular inner tubes with car valves and found them straight away with no fuss or confusion . The assistant was helpful as soon as I walked in the door.

My twelve-year-old boy had a BMX with a buckled chain and a few other problems. We got to the workshop door in Bondi Junction and were told, because of the sudden rush of biz due to COVID and everyone wanting bikes, we'd have to wait until Monday to get the bike looked at. The mechanic asked what was wrong, we told him, and he said he'd fix it on the spot. Took him ten minutes or so. While he was working I watched the other mechanics all diligently, and expertly, fixing bikes. When the bike was ready, I handed him my credit card. He waved it away. Legend. Kid stoked. Bike fixed. Free.

After going to every bike store in Canberra, we were blown away by the fantastic customer service at Mitchell. Great advice was given and nothing was too much trouble, they spent heaps of time answering all our questions. At some stores we visited, staff did not want to be bothered with us and looked annoyed and impatient when we asked questions. That was their loss as we bought two great bikes at Mitchell. Will never go anywhere else.

Rude manager, worst customer service I had my tyre / valve replaced at their store after waiting for 2 hours and by the time I got home tyre got flat again when I called to check if they can help the person who answered the phone was rude, arrogant and didn't want to help