My twelve-year-old boy had a BMX with a buckled chain and a few other problems. We got to the workshop door in Bondi Junction and were told, because of the sudden rush of biz due to COVID and everyone wanting bikes, we'd have to wait until Monday to get the bike looked at. The mechanic asked what was wrong, we told him, and he said he'd fix it on the spot. Took him ten minutes or so. While he was working I watched the other mechanics all diligently, and expertly, fixing bikes. When the bike was ready, I handed him my credit card. He waved it away. Legend. Kid stoked. Bike fixed. Free.

Rude manager, worst customer service I had my tyre / valve replaced at their store after waiting for 2 hours and by the time I got home tyre got flat again when I called to check if they can help the person who answered the phone was rude, arrogant and didn't want to help

Found a kids bike dumped on the street and it looked brand new except the back wheel was buckled! So I took it up to 99 Bikes Bondi and James the mechanic fixed it for free and now it is going down the coast with the Salvos to be given to a child who has been affected by the fires!!
Thank you James your a legend xx

Young blokes bike had a service including brake replacement,took it back a few months later ( busy leading up to Christmas) only to have the service manager denied it was his problem that the mountain bike despite having little us had dust on the brakes that’s why they don’t work not the the fact they had no oil in the master cylinder

We bought a Petal bike for our daughter from Santa for Xmas. It broke by 9am Xmas day resulting in a fairly disappointed girl, however we went to the shop Boxing Day & they upgraded the bike to a Mongoose, which was on sale, so we didn’t have any further issues, but since this was the bike we were deciding between before Xmas a little disappointed we weren’t pointed in this direction originally.

I bought a child's bike for Christmas. It came and was assembled on time as promised. When putting it in the car I noticed a big scratch on the handlebars. When I went back in the store they offered 3 options to make it right, including exchanging it for a much more expensive bike at no extra cost. Highly recommend the Penrith store.

Had to buy replacement tubes and other accessories for our bikes and, as a first time customer, found the customer service refreshingly reliable and efficient. The sales representative had a professional knowledge of what I needed and put me under no pressure to buy.

These guys are outstanding.
Needed a new hydro caliper for my 10 yr old MTB and it got sorted out asap. I called 11am Sunday and took my bike there 45 mins later and 30 mins later rode away bike fixed.
Brilliant.
Management give Douglas a pay rise !!

A sales consultant was incredibly unhelpful and obnoxious when we visited (2/6/19) to report a repeated fault in a new bike, insisting it was “user error” without seeing the bike.

Bought a new bike and there have been many small to dangerous problems with it. It has been back to the shop 3 times and for more than 2 weeks. If they had built it up correctly and checked it over properly before selling it then I would not have had to go back. There appears to be a focus on commission and getting things done quickly rather than providing a quality and reliable product.

Went with wife and kids to Brookvale store and the service was very poor. No tailored fitting of our kids to their bikes, poor bike options and couldn't spend 5 mins assembling the balance bike for us while the store was empty and the staff just stood behind the counter talking to each other. Will never shop here again.

I saw a cheap ($14) product online, called to check availability and price, then went to store to collect. At cash register they suddenly decided that the price I saw online and that they confirmed by phone (and we had just discussed next to the item) was the 'club members only' price - and to me the price was $20, or I could 'join the club' for $5. There was "no flexibility" about this. The price I had seen online was 'club members only'.
Online you can buy at that price (you 'join' for nothing just by registering. Moreover, the price states "club price" and "recommended retail" [suggesting that this is their price - not that they charge two different prices].

I felt this was clearly a ripoff and left in disgust.

The sales guys here are friendly, really know their stuff and happy to cut a great deal.
The workshop are really knowledgeable and know what they are doing.
In particular the service from the manager 'Sam'i received was 1st class as was that from salesman 'Jervis'.
They say true test of an organisation is how they react when things go wrong, well, they dealt with multiple difficult situations i brought to them very professionally and with a very high degree of customer care.
Highly recommend and will return.

I went into 99 cycles today with $1000 for a bike burning a hole in my pocket. Although, staff seems friendly enough, they had to be interrupted from a four way conversation to assist customers. The gentleman that was serving me then received a phone call. After he did a little dance to his ring tone for the benefit of other staff members, he took a personal call and stopped pumping the tyres on the bike I was meant to be testing to have a chat. After waiting a few minutes, we decided to take our business elsewhere.

First and last time purchase.
Purchased a new bike and accessories.
The bike they sold me didn’t have the features that the salesperson showed me. So we had to order the next model up which they did me a deal on. The water bottle and cradle didn’t fit the bike frame. I went back to change it over but they were too busy to do it. They asked me to come back during the week.
Not a great experience I would not recommend them to anyone.

I went into 99 Bikes after finding out they had the same prices in store as online, I was able to pickup and not have to wait for delivery.

Just want to thank the sales guys in Brookvale. Very friendly helpful and patient. Price for my bike rack was great aswell. Thank you.