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99 Bikes VIC, Blackburn
PhilGreater Melbourne (Metropolitan), VIC
- 16 reviews
Great bikes at great prices but don't use the workshop
This store is my local bike shop so I try to support them. I've spent over $4K there by my calculations and have purchased some very nice bikes for the family at very competitive prices. The purchase experience is usually very good. The staff are helpful and always make sure the bike is properly fitted, which is an absolute must. They're good about letting you go for a decent test ride, which is also an absolute must.
Unfortunately any goodwill generated during the sale is rapidly burnt by the after sales support in the workshop. These gu...Read more
ys are overworked, in a hurry, stressed and often come across with a roll-the-eyes blame-the-customer attitude. They're either too busy to do a good job, or incompetent. I'm not sure which. Every single bike I've purchased has been so poorly assembled that I've needed to take it back soon after purchase for adjustment. Not only are the problems rarely fixed, new ones seem to be created. My most recent bike went in 2 weeks after purchase for a rattly internal cable (which couldn't be fixed) and came back with front mech shifting issues. The tech was very defensive and blamed me but on further inspection the big chain ring had 2 badly damaged teeth and needed a warranty replacement. He suggested that I'd damaged the chain ring myself and Shimano might not come to the party which was completely false. 2.5 weeks later I was informed that my bike was ready to pick up with the new components covered by Shimano. When the tech wheeled the bike out it was clear that he had been WORKING ON THE WRONG BIKE! My bike was still not fixed when he finally located it. He tried to fix it while I waited but was clearly flustered and couldn't find the correct parts. In the process he managed to drop my new bike on the floor without an apology or even cursory inspection for damage, just a comment of 'that'd be right'. A second bike leaning against the wall was also knocked over while I watched. I think I know how those chain ring teeth were damaged now...... I'm horrified at the lack of care and responsibility. I'm thinking of purchasing a new front chain ring myself and taking the bike to a proper workshop. I'll be out of pocket but at least my pride and joy will be safe in my care.Similar opinion? Write a review on ieatwords.com.au!
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