My partner went there for a replacement wheel ended up costing $170 when all it needed was a tyre and tube.
it broke within months after taking it to a trustworthy place they were disgusted by the "workmanship" of 99bikes preston.

Avoid these con men at all costs.

Just had my mine and my wifes mountain bikes serviced by Colin at the south melbourne store. I have to say my experience from the moment I walked Into the store with what were 2 very much neglected once loved comp bikes Colin took over and with interested scrutiny, came up with a cost effective way of getting them back to a condition where we can enjoy them again. Colins passion and "can do" attitude is a credit to himself and the store lucky enough to have him.
I'll be back and will recommend in a heartbeat anyone who is looking for bike service.

I purchased a set of Michelin Power Endurance tyres, the are smooth and stick on the road a lot better that the Schuabe endurance.
They feel solid when riding, The store sales person suggested them 6 months ago and she was right.
Thank you 99 Bikes Preston!

Very bad service. Not one time. Staff doesn’t care about you. It is like whatever. Feel disgusted and fxxk running around in mind.

Purchased a set of Fulcrum racing Zeros on-line and chose the local store to pick up as the delivery option. Received a call from the store within 15 mins of placing order. Competitive pricing with OS retailers with the added bonus of getting your goods quicker.

The guys at this shop have absolutely no customer service when we came in the shop. They made us wait for more than half an hour and no one even acknowledged that they are on their way.
Finally after we booked in and spent $160 for the basic service plus parts and the very next day the chain broke.
They offered no assistance and just don't care and actually said well that is the bad luck.
The worst luck we ever had is to come into the the 99 Bikes shop in Ascot Vale Victoria!
DO NOT GO THERE! 99 Bikes in Ascot Vale is the WORST!

I have never had a bike that has had so many problems so soon after purchase. Wheel spokes started to fall out after 4 weeks. Took 99 bikes 5 attempts to rectify the problem. The gears totally failed after 7 months and had to be replaced. Gears never worked properly until I had the bike serviced at Quality Bike Repairs in Surrey Hills, then as a final insult the pedals broke and when I took the bike back to 99 bikes l was told "what do you expect, the bike is nearly 12 months old." Will buy my next bike elsewhere.

Incompetent staff – couldn’t be bothered! Needed to twist their arm to try and sell me some tyres. Fitted electronic speedo to a previous purchased bike, doesn’t work properly, didn’t even set the correct time on the device however didn’t forget to charge me! Must have got a staff member that’s been there too long and no passion or drive for customer service.

I was in the market for a new bike and went to a couple of stores in my area for test rides. I'd narrowed the search down to one bike in a store very close to where I live but they didn't have it in my size and I was told if they ordered it in I'd have to buy it. No thanks :-/. I googled the bike I was after and found 99 Bikes in Fitzroy North. They offered the same bike at a much better price plus I was under no obligation to keep the bike they ordered in if it didn't fit me. They were very friendly and helpful and got the bike in for me really quickly. I wouldn't hesitate to recommend them.