I waited to receive some customer service. Another bloke rolls in his bike and the staff member looks at me and gives a halfhearted apology and bolted to the bike guy. Went to a competitor, a few doors down, and walked away happy as a pig in poo

Needed a replacement Topeak mount for my front mudguards and was advised to go to 99 Bikes. My local is Ipswich and I was very happy with the service given to firstly locate the necessary part and then to place an order for one. Part arrived instore in 4 days and I was contacted on the day it arrived.
Needless to say I continue to go back to my Ipswich store as I keep getting top quality service.

The staff at Burleigh store have great customer service skills, always greeting customers when stepping foot in the store. Ask away, any questions are answered. They have excellent insight and experience when providing great tips and tricks on maintaing your new bike, No fee membership with discounts on parts and they sign you up on the spot when you purchase a new bike. They also include a free service which can be claimed within 30 days.

An abusing mechanic. I told them i wanted to buy a new bike instead of spending $200on a repair and i would be in.came to pick up the bike and he abused me. The other colleague pushed him to the back away as he kept telling me i was not a customer because i didnt want this bike fixed. Service customers be warned!!!!!

I called the Underwood store to book in a service on 13 December 2022 on three occasions and their phone was disconnected. I then called the head office and told them about the disconnected phone and they told me someone would call me back from the store. I received no call back. When I got home I received an email instead of a call. I thought that a large business would have an alternative line or mobile phone to contact customers, but they obviously did not so I decided to call back later. I called them yesterday and the phone is working but is not being answered. I am now looking for a bike shop that offers a more responsive service to it's customers.

Had spokes replaced on two wheels at the Everton Park store.
Staff were extremely friendly and they were very efficient in carrying out repairs in minimal time allowing me to maintain my daily riding routine.
I was very impressed considering their busy schedule in leading into the Christmas period.

If you are looking for an entry level bike you might want to give the Pedal brand, exclusively at 99 Bikes, a wide berth. Cheap parts that dont hold up under pressure, I managed to buckle the crank by simply peddling up a small hill. Now I have got a cracked rib to nurse during the Christmas break. Oh, what a gift...

Doug is to be commended on his outstanding customer service. Highly experienced & passionate about bikes and he definitely understands what kids love & need/suit when choosing a bike. Thanks, Macfarlane Family

I highly recommend 99bikes, as they have the best bikes and parts. I always chose this store because the customer assistance is outstanding. All my bikes have a bit of their produced parts, also I like home grown brand " PEDAL " Brisbane's bike company owned by 99bikes.

Rob . Thank you for your expertise, with my new bike straight on to it . Will refer any one looking for a bike keep up the good work, looking forward to riding

Went to buy an e bike for my wife. The assistance and product knowledge and female perspective was very helpful to her. Good price and have confidence we made the right buy given the help with sizing and fit for purpose of the final choice.

My Tacx Flux trainer was making strange noises and I took it into 99 Bikes at Capalaba. The sent it away and had it replaced with a brand new one. They removed the cassette and quick release before sending it and returned same to me once the product had arrived.

Given my experience with David, he is an honest and dependable bike mechanic who won’t rip you off! I know zilch about bikes and bought a bike thinking it only had, minor problems. David told me the bad news about numerous things needing to be fixed, but I decided I didn’t want to overcapitalise, given the bike was second hand.

Bought a Merida 20D from 99 bikes at North Lakes. Excellent customer service, explained the bike, rode the bike, follow up service the bike. All staff knowledgeable, helpful and patient. Compared with another bike shop where the young attendant had no idea of what he was talking about and offered no service.

Well known Brisbane shop attendants with great knowledge and history owning and running previous bike shops. They seem to have the answer for every one of my questions from bike tyres to decals for wheels. Also happy to send you to another shop when they don’t have the best item