AAMI Car Insurance (page 2 of 59)

Please do not use AAMI, They do not allow you take your car to your preferred mechanic. They will forward your car to cheap mechanics which do really cheap job.

I've been with AAMI for some 20 years now (different cars in that time). I've had 2 at fault accidents, 1 not at fault accident and two hail claims. AAMI has always come though for me and never disputed the claims.

Whilst AAMI's handling of the claims wasn't perfect, over all it was very good and wound't feel right taking a star away for it.

I have no problems recommending AAMI.

Worst !!!!!!!!!!!
Called them several times in past few days. Communication error within their team. Different answer from different people and some people had no idea even after reading notes in account and they keep giving different information. As i got promised yesterday and again this morning after i spoke to different department that accesor will definitely call me today. No call from anyone. When called again today got told no guarantee for timeframe from accesor as its still under review.

Just took my 2nd car policy with them yesterday but definitely will cancel it.

I am not loyal to any insurance company and always get 3 quotes each year.
We have three polices with AAMI giving us a multi policy discount. The renewals for our two cars from AAMI came in second cheapest. We decided to renew with AAMI because we had 3 not at fault claims in the last two years and each time AAMI handled the process very well.

Had an accident on November 13th ( not at fault)
Car was hit and 3 child restraints need replacement. Now 22nd November and no further on having these replaced. Sent requested information on 15th November and was told I would have an answer within 3 business days. Called again to follow up and passed around one department to another. Promised a call back today which hasnt happened. 9 days after an accident with no resolve for this.
Currently looking at changing insurance companies after being with AAMI for a long time.

A young guy reversed into our car and damaged the front badly. We contacted AAMI expecting an issue as we had no proof and could have been accused of us causing a rear end. They were fantastic to action repairs immediately with no excess charged. Very pleasantly surprise with loads of updates and info on status of claim and repairs.

I completed an exhaustive analysis on which insurerer to go with. AAMI were mid table on premium alone, 20% more expensive than the cheapest. The main reason I paid a premium to go with AAMI was their reputation for paying out on valid claims. Within two weeks of having my insurance I was side swiped by a truck. Within an hour of the accident, and my confirmation of the driver at fault, AAMI had covered my claim, and had booked my car in to get assessed the next morning! This reduced the stress of a collision considerably. I recieved my car back, repairs were first class on my metallic paint Mercedes-Benz.

AAMI will charge your excess in advance regardless of who is at fault in contrary to all other insurance companies. They will be reluctant to investigate who is at fault because obviously they changed you the excess already, so why bother.

I have been insured by AAMI for around 20 years and had a few claims, not all my fault, but had 2 write offs due to flood damage. No questions, just fixed and paid out. They may not have been always as quick as I would have liked, but there were no problems, all fixed. The preferred window repairer shafted me, so I will not go near O'Brien's again, but AAMI deserves five stars. Looking at other reviews, there are 2 sides to every story, but AAMI has always been great for communication and support.

My wife car was damaged while she went in to get a coffee when we took the car in to AAMI they repaired some of the damage but left scratches on bumper bar
Sorry that is not our problem you will need to put in another claim
The car is only new what a redicilous attitude I am going to insure somewhere else
The panelbeater offered to fix for free but this is not the right attitude you are insured for a accident not half the car

My car was subject to hail damage. AAMI wrote off the car and did not inform me. This meant that I was driving an un-roadworthy car for an entire month. It was not until VicRoads called me did I receive my formal notice.

To kick me while I was done they also held me accountable for the remaining 9 months of my insurance policy despite the fact that I no longer had a care nor was I able to transfer the policy over to another vehicle.

I was with AAMI for 5 years and the first claim I make they stab me in the back.

I would never recommend the company to anyone else.

I have been requesting for receipts for the payment I made for my insurance for more than a week and the answer I am told is they have to request from the back office.

13 Month and no proper care or assistance given. Settlement is a 1/3 of what is a pain and suffering for month, value. Vist this site: https://finance.nine.com.au/personal-finance/aami-bill-ad-natalie-tran/271c5502-bb23-457c-8e46-0d1c22357f72
and the story goes on with AAMI

I've had my vehicles insured with AAMI for about 10 years now, solely because they've given me the cheapest quotes. Whenever I've had a claim, they've always looked after me. I inherently distrust insurance, since their job is to wiggle out of paying your claims, but I've never found that to be a problem with AAMI.

The icing on the cake, is that I had a repair done several years ago, but the paint is flaking. The original repairer has gone out of business. AAMI has paid for me to go to a new repairer with their repair guarantee. I couldn't have asked for better service.

I would definitely recommend them for car insurance.

Prompt, friendly, excellent customer service in regards to accidental car damage and repairs. I have been with this company for around 30 years now and I have been very happy with AAMI during this time.

I put a claim in April with AAMI after my car was hit by another car.
6 months later I am still waiting for something to happen. Every time I call I am referred around to many different departments, no one calls back when they say they will and my car still isnt repaired.
I am never bothering to comprehensively insure with them again.