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Cleaners damaged our property - Unsatisfactory complaint handling and customer support
We hired Absolute Domestics to clean our home which had been sold prior to market. Our recently sanded and polished floorboards were badly damaged by something corrosive - when pointed out, the cleaners scrubbed extensively making the damage even worse. I called to report the damage to Absolute Domestic.
Only moments after hanging up I received a call direct from one of the cleaners demanding immediate payment. I told her (as I had in person) that I would not be paying anything for the job until resolved. The cleaner screamed at me on the phon...Read more
e. Additional to the damage, they also hadn’t completed what I requested, instead cleaning items I specified I didn’t want cleaned. My quote was 6 hours, 5 were completed but they wanted to charge the me the full quoted amount. I received a call from the area manager who informed me that I couldn’t make a compensation claim without paying the cleaners first (a breach of my consumer rights). When I told her that the clean was terrible and they hadn’t followed my instructions, she said I should have provided a written list. After providing photos I was told they would redo the clean to a more satisfactory level but only for the items that were listed as cleaned by the cleaner (not what I had asked for) and nothing additional, despite them leaving early on the first clean. I was then notified that the cleaners were claiming they didn’t damage our property and there would be no repair. I hadn’t even been contacted for information (other than my initial call) before this decision was made.1 comment
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Alex W.South East Queensland, QLD
Coming home to a clean house is life changing!
Our service has always been faultless. Our cleaner is thorough, reliable and flexible. The option to have a different cleaner when your regular cleaner is away is great. I'd definitely recommend this service.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Alex, thank you for this terrific 5 star review of your cleaning service! Regards, Absolute Domestics
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Vanessa J.South East Queensland, QLD
- 2 reviews
Wow!! Great thorough cleaner.
Kaylee listened to what I wanted cleaned and then got straight into the housework.
Kaylee did a great job and she worked hard to complete my tasks assigned. The house looked and smelt clean.
Will definitely be getting this service again and will be asking for Kaylee. Job well done and very much appreciated.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Vanessa, thank you for taking the time to share this terrific feedback about your cleaner Kaylee. Regards, Absolute Domestics
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Sorry to loose you.
The cleaner was kind, polite and completed tasks requested, handling and dusting many delicate items without breakage. Arrived punctually working
the correct time, putting away equipment, and giving a cheerful goodbye.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Shirley, thank you for your 5 star review of your cleaner. It's great to hear how happy you are with the service. Regards, Absolute Domestics
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really nice people to work with
i found all dealing with the cleaners and staff to be excellent would recomend to any one they do a excellent job and are allways on time and nice people
1 comment
Absolute DomesticsAbsolute Domestics
Hi Sam, thanks ever so much for the 5 star review and for recommending us to others. Regards, Absolute Domestics
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LeeSouth East Queensland, QLD
- 2 reviews
Simply Brilliant Service from the most efficient and lovely Kate. Very impressed and extremely Happy with quality.
I created a checklist of what I wanted done and did a walk through with Kate. Kate was very thorough and professional and ensured all duties on checklist were fully completed. A VERY good worker.
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Kira F.South East Queensland, QLD
Terrible waste of money. Use a different company
This cleaning company are terrible! I have just had my house cleaned yesterday by two cleaners and it was left in a terrible state. When I called the company to complain I was informed that you have to tell them everything that you want cleaned. Their cleaners do not take the initiative and clean. I had a spring clean of 8 hours and all that was done was two bathrooms, the windows and doors and oven. The floors weren’t even vacuumed or moped. That is just basic cleaning and I can’t believe that you need to instruct a cleaner to clean your floor...Read more
s. On top of that even the microwave wasn’t cleaned or even the outside of the oven wiped or the fridge. I even have a coffee table which has a lower shelf and only the top of the coffee table was wiped. That’s just plain lazy. Definitely reconsider using this company as your money is much better spent somewhere where a cleaner that is booked to do 8 hr spring clean will actually do the whole house.3 comments
Absolute DomesticsAbsolute Domestics
Hi Kira, as discussed over the phone, our expert cleaners work to your priorities in the timeframe booked. Your 8 hours of cleaning achieved dusting, cleaning the doors, floors, stairs, oven, cooktop,... Read more
rangehood, kitchen sink, toilets and bathroom walls. Your cleaners also wiped down all of your blinds, skirting boards, wardrobe tracks and the cot. If you would like to book additional time for the areas still to be completed, please let us know. Regards, Absolute DomesticsHi. Your reply to me is a lie. My floors were not done at all and I have sent you video to prove this. Not we’re the stairs done. Again I sent a video to prove this. Some skirting was done but not man... Read more
y and again I have sent you many pictures of dirty skirting throughout the house and especially my entry way. Why are you telling me to book extra hours??? I requested that if the cleaner needed extra hours to get cleaning done to do it and I would pay. This wasn’t done and only half the house was cleaned.In regards to the kitchen sink - it was already clean so why would they clean this and leave my microwave dirty and front of fridge and front of oven. Would you not clean what needed to be cleaned if ... Read more
you were an experienced cleaner? In regards to the cot - this wasn’t dirty. Why wipe a clean cot but leave all the skirting and floors dirty in the baby room?? Surely the unclean things would be a priority to clean. Surface dusting, which was done, takes only a few moments and any areas wiped down were wiped around. Things not even moved. I have shown you pictures of this tooSimilar opinion? Write a review on ieatwords.com.au!
SuzanneSouth East Queensland, QLD
- 2 reviews
A pleasant experience
I have had good experiences overall. Adsolute domestics as a company are professional and always willing to help place a service according to specific cleaning needs. The cleaners themselves have been respectful. I have more time now to do my own cleaning.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Suzanne, it's terrific to hear how much you have enjoyed the service and we've loved helping. Regards, Absolute Domestics
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A great cleaning service
The service provided by Absolute Domestics was first class and the our cleaner Debra goes well beyond her duties.
We believe that she is a wonderful hard working lady with very efficient work ethics and a trustworthy person as well.
We would recommend Debra as well as Absolute Domestic for your cleaning solutions
1 comment
Absolute DomesticsAbsolute Domestics
Hi Bruce and Linda, thank you for your terrific recommendation. Regards, Absolute Domestics
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Fantastic service
Absolute Domestics found me an amazing cleaner, who did an incredible job. So happy with everything they had to offer.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Brooke, thank you for providing this lovely feedback about your cleaner and the service being provided. Regards, Absolute Domestics
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Kim is the best Cleaner I've had
Kim would be the best cleaner I've had.. She is excellent, always on time, very well planned and is very honest and my house looks amazing..
1 comment
Absolute DomesticsAbsolute Domestics
Hi Suzanne, it's terrific to hear that Kim is the best cleaner you've ever had and that your house looks amazing. Regards, Absolute Domestics
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Fantastic!
Melinda is very thorough, always arrives on time and really makes every minute count! She often does extra jobs if she has time at the end of the clean. I have been very pleased with each and every clean! I could not complain about a single thing!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Sarah, thanks for the terrific 5 star review of your cleaner Melinda. Regards, Absolute Domestics
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RebeccaGympie
- 2 reviews
- QLD, Sunshine Coast
- Verified customer
Incredible effort by Vivienne!!!
My house was feral...not even kidding on how bad it was! I had been called into work several days, and trying to juggle kids and Tafe and volunteering and the house just didn't happen. It was chaotic with mess and toys EVERYWHERE! I was desperately needing it livable again. Viv called and had a chat about what I was after, and when I met her she was so lovely and friendly. When I came home it was the best moment- everything is just sparkling...just spotlessly clean! She got through my huge list of jobs AND also got cobwebs and extra jobs done!...Read more
I can actually SEE my skirting boards (miracle!) and in every single room and area, the attention to detail is incredible! I would recommend everyone ASK FOR VIV, as her effort has left me speechless (something my husband has waited years to see haha!)1 comment
Absolute DomesticsAbsolute Domestics
Hi Rebecca, thank you for taking the time to share this feedback and we are thrilled to hear how happy you are with Viv. Regards, Absolute Domestics
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Excellent
Awesome service! Thank you Elisha
Thank you to Absolute Domestics and especially to Elisha! Elisha is always punctual, happy and extremely thorough in her work with great attention to detail. She always arrives with a smile and is really good with pets too!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Julie, thank you for taking the time to provide this lovely feedback about your cleaner Elisha, we're so pleased to hear how well everything is going. Regards, Absolute Domestics
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Excellent service
Kinley the cleaner and his partner did a very thorough clean for my studio apartment. I will use them again.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Dana, it's wonderful to hear how happy you were with the service provided by Kinley and look forward to helping you again. Regards, Absolute Domestics
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MaryamBrisbane
very average to low service
It wasn't a professional cleaning service at all. for the price I paid I was expecting a professional service but unfortunately it was very average to low service, the cleaners they were sort of confuse and no experience I think. I was not happy with the kitchen and bathrooms and i wont use them again. So disappointing
1 comment
Absolute DomesticsAbsolute Domestics
Hi Maryam, thank you for bringing this to our attention. We are working on trying to identify your booking now as we were unaware of any issues. Regards, Absolute Domestics
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Shirley ALogan City
Excellent Services from Joanne Jenson from absolute Domestics
I have Joanne coming once a fortnight to clean my home a 2 story house. Joanne is a very hard worker she does our bathrooms. dust and polish our furniture plus vacuum the carpets and washing the floors. could not do with out Joanne she is very well organised . Thank you so much Joanne much appreciated and thanks to Absolute Domestics.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Shirley, thank you for sharing this lovely feedback about your cleaner Joanne! Regards, Absolute Domestics
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I love having a cleaner
I work full time and my husband has his own business and we are both very busy people. I was finding that I was overworked and over tired all the time. Having Sandra come in and do my housework and my ironing once a week has been a great blessing for me as I now have time to do other things around the home that I have wanted to do. I can't thank Absolute Domestics enough. Sandra is always on time and happy to do any little task that I ask of her. She is fantastic and I wish I had of done this a long time ago.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Meg, we are thrilled to hear the work your cleaner Sandra does on a weekly basis helps take some of the load off you and your husband. Thank you for choosing our service. Regards, Absolute Domestics
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Les HGreater Melbourne (Inner), VIC
- 3 reviews
After a few issues finally got a great cleaner
My current cleaner Nick is a definite 6 star rating. Overall I'd say my experience is a 4 star as per my rating. I went through quite a few cleaners that would work for a little bit then cancel out of the blue. Nick has been with us for quite a while and I couldn't be happier. He's a great guy and is super reliable.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Les, we are pleased to hear you are enjoying the service with Nick. Kind regards, Absolute Domestics
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Great service
Karen, Peregian Beach. Just want to thank your company for a great service and say how helpful, polite and a great worker the lady that arrived to my home. Being a "first timer" at having such a service it was a delight and lovely introduction to meet Affricia. Look forward to her fortnighly visits. Thanks again.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Karen, thank you so much for your lovely feedback. We are so pleased to hear that your cleaner Affricia is off to a great start with your regular service. Regards, Absolute Domestics
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Absolute DomesticsAbsolute Domestics
Hi Jacqueline, thank you for your time and understanding back in October when this incident took place. We have terrific hard working cleaners that provide 5 star cleans every time and we are very sor... Read more
ry that your experience has not been positive. Regards, Absolute Domestics