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Great service at a reasonable price
I employed All Aces to prepare my elderly aunt's very neglected historic home for sale. They were friendly, efficient and did a great job for a reasonable price. My aunt got a good sale price for her home and is now financially secure. Thank you, All Aces!
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CorparooSouth East Queensland, QLD
Do not use this company
I agree with the previous review. They state they have a one week turnaround for rugs. They took 3 weeks to clean mine. I sent 2 emails and made a phone call to say I needed my rug by a specific day as I'd organised furniture removalists. After 3 weeks it was still not ready. The furniture removalists were here to put the rug back but the rug was apparently still drying. They did not Even bother to contact me or return my emails. On top on this they did a very rough job with the clean. Would not recommend. High prices for low class work.
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brisbane4South East Queensland, QLD
- 2 reviews
rugs ruined
I got three rugs cleaned and was very dissappointed with the result. One silk/cashmere expensive rug is completely ruined. They obviously were very rough and harsh in their clean as the rug is now falling apart and missing lots of threads. They also left 2 tacs in the bottom which has scratched my floors. I paid nearly $1000 for the 3 rugs to be cleaned. Very disappointing and I would not recommend.
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Phil
- 2 reviews
- 1 like
ALL ACES - Did Honour Their Stated Conditions & DON'T return emails
We engaged All Aces cleaning to clear out my sisters’ estate upon her passing. As the executor of her will, I enquired of three companies and asked for quotes. All Aces were selected upon what they verbally advised me at the initial interview as to how the property would be processed and taken care of various items. They did not live up to the verbal agreement as espoused by the accessor of the property.
If dealing with All Aces do not accept verbal statements, get everything in clear writings and have them clearly define in detail the meani...Read more
ng of every terminology used their quote as what they mean and you are led to believe they may be two totally different meanings. I understand that certain things will occur and maybe outside their control, but a non-response to emails requesting information about various antiques and other items being missing is within their control. NB: Emails sent were sent to their provided email address by clicking reply. There was no automatic failure to send or deliver messages were received in response to my emails. Consequently, I am led to believe that all messages were received & they chose not to respond. Summary I could go into more details, but it is sufficient to say I would not use or recommend ALL ACES again as I do not believe that they honoured their word to me and that they were required to return to the property on a number of occasions to rectify issues.Similar opinion? Write a review on ieatwords.com.au!
kayeSouth East Queensland, QLD
- 4 reviews
shag carpet white - excellent
Great pick up and delivery service. Excellent clean, this ten year old large SHAG rug, quite soiled, came up snowy white and shaggy and we can high recommend this company. The cost was reasonable, the pick up and delivery to the Sunshine Coast was to be expected, but the professionalism was great, the rug is heavy and there was no lifting by us....and all done with a smile.
Highly recommend.
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CAR cleaning
Cleaned the inside of my old BMW and wow what a difference. Also got rid of musty smell. Well worth the $420.00 they charged to clean it. Phill from the factory was great, he even steamed the roof lining
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Jo BBeerwah
Cannot recommend enough!!
We had a leak in our bathroom and it flooded out of the room causing our carpets to be soaked. We called these guys in a panic to get our carpet cleaned and dried and they came to our rescue. They couldn't have been more helpful!! HIGHLY RECOMMEND.
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Louise L
- 2 reviews
- 2 likes
Over the moon!
I had some seriously bad looking mould that I was becoming very suspicious of. Not only did All Aces REMOVE it, but they undertook some special mould testing to really make sure that they'd gotten to the root cause of the issue. I was impressed with their kindness, their friendliness and how quick the turnaround was from quote to job complete! Would definitely recommend to anyone else!
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Dana FSouth East Queensland, QLD
- 13 reviews
- 3 likes
FAST HELP IN A CRISIS
We had a fish tank filter die and create a foul smelling swamp, while moving the (rather large and heavy) tank, it slipped and smashed on the carpet. Our whole house stunk like dead fish. It was unbearable. All Aces were really lovely and understanding and were able to get a carpet cleaner out to us that day. They lifted all the water and did a mould check for us while they were there. The area around the tank had some black mould which they were able to remove. The technician was lovely (and didn't judge us for the foul smell in our hous...Read more
e) and offered us extra, helpful advice on avoiding mould build up in our rather damp home (we're in Brisbane, where it's super humid in summer). Really felt they went the extra mile for us and would recommend them to anyone who wants affordable carpet cleaning. Oh and the carpets came up BEAUTIFULLY and dried really fast.Similar opinion? Write a review on ieatwords.com.au!
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Gemma RAU
Incredible service and results!
Could not recommend All Aces higher for quality and service. My husband recently spilt a tumeric drink on my friend’s brand new cream boho rug while we were housesitting and I was sure it was ruined forever and we’d be up for a new rug, as they use tumeric to dye things! All Aces completely removed the stain and cleaned the rug in no time at all, before our friends returned, so they will be none the wiser. Also, the service was exceptional. So grateful!
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Ukrach7Kingston
Very happy with All Aces
Highly recommend these guys. I never call anyone else to clean my carpet and rugs as I know I will get a professional job every time. My friends dog vomited on my daughters rug and I thought it was ruined. They cleaned it for me. No problems and the price was reasonable. I give them a big tick. Stacey in the office is lovely too.
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Great Professionals
These guys cleaned my carpets a few weeks ago and I couldn't be more satisfied. Phil and Aaron were really helpful, shifting furniture etc and they even cleaned a handmade Indian rug that was not in the quote. I couldn't believe the dirt that came out of my carpets even though I have had them cleaned regularly. The carpets were barely damp when they left and they put little squares of plastic under the legs of furniture so the carpets wouldn't get marked. No other cleaners have ever done that before. Job well done boys!
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Waiting on a quote
The rudeness female I have ever spoken to. After waiting an extra hour after the scheduled time for the quote, I phoned to see what there excuse was and I only got insulted and more excuses from this very unprofessional call person. Never again would I waste my time with such unprofessional people.
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JillClayfield
- 2 reviews
- 2 likes
Unreliable
Had booked for a full house carpet clean plus lounge and had arranged to work from home for access.. First time I received a call advising something else had come up and job cancelled. Re-booked and again arranged to work from home. They tried to call me on Friday to confirm Monday morning arrival. Text received reminding me of appointment advising to contact only if I need to re-schedule "please do not reply to this message". Monday morning they never arrived as I had not confirmed I was going to be home despite the text message. I cannot recommend using this company.
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F. Willsallen
- 3 reviews
- 2 likes
So disappointed, expected better.
Submitted a very positive review in 2014 as the result of cleaning was very impressive. Little did I know the marks would return a few weeks later. Have just had the carpets cleaned again but this time waited a few weeks before writing this review and sure enough the marks are returning. Very expensive for little satisfaction. Will not use again.
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lelulaAU
- 5 reviews
- 1 like
Completely overpriced
Had a quote from another company to clean my 4 seater couch for $150. After some confusion with my husband, he booked All Aces to come and clean it for $280! That's almost double! And it still has marks on it. When I rang them afterwards to find out why it was so much more expensive than their competitors, they couldn't tell me. They hadn't done anything extra, in fact the other company had said they were going to do something that would protect the fabric, but All Aces didn't include that. Her answer was simply that they knew they were more expensive than others. Will certainly NEVER be using them again.
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Peter Parker
- 3 reviews
Expensive & Issue Exacerbation
My vehicle was caught in the December 2014 hail storm in Brisbane's CBD which smashed both drivers side windows and saturated all of the vehicles soft furnishings. All Aces recommended a "Hydroxyl treatment" - biggest mistake I ever committed by accepting. There Hydroxyl treatment effects the plastic in a vehicle by causing the plastisicers to start breaking down. This all leads to excessive VOC-off gassing from the affected plastic material inside the vehicle, which leads to a "smell" caused by the process - noted by a previous reviewer.
I can NOT stress enough to avoid this process they recommend.
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Michaelbris
- 3 reviews
- 10 likes
Not completed as quoted
Our water damaged carpet was quoted to be cleaned, however apon completion it still contained visible mold growth. Despite an extremely detailed expression on how clean the carpet needed to be, it did not seem to resonate.
Dissapointing, as our previous experience was very good.
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Misleading quotes
Had a roll of carpet quoted to be cleaned for mould damaged with Allaces, when I picked it up most of the mould was still on the underside of the carpet!!! They still made me pay half of the quoted cost despite Allaces not doing what they quoted.
The other matter was insurance work for a water damaged vehicle, they cleaned the vehicle which left a strong smell from there Hydroxyl room treatment. The office manager said it would dicipate however 2 weeks later on a hot day with windows up, it still smells.
There vehicle cleaning procedure a...Read more
lso damaged my odometer lense confirmed by dealer assessment's. After being booked in twice with them for rectification, they back peddled and refused to do anything to rectify the problems they caused. They say one thing then do another. Appalling.Similar opinion? Write a review on ieatwords.com.au!
Superb carpet cleaning!
I called in All Aces to do carpet cleaning for my apartment and I am very satisfied with how their technicians cleaned the carpet.
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