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Reviews

3.8

266 reviews
5
(173)
4
(18)
3
(4)
2
(3)
1
(68)
  • Product Quality
    4.7 (152)
  • Return Claim MadeYes (5) · No (182)
  • Shipping
    4.4 (106)
  • Customer Service
    5.0 (3)
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Reviewer Photos & Videos

Jamie

Jamie

  • 2 reviews

Poor customer service, poor communication, contempt for customers.

published

placed an order with them and was assured that it would be delivered in 2-4 business days.
30 days later still waiting for my order and have received zero communication from them with an update. I have emailed Customer Service twice and telephoned which led to 15mins on hold then forwarded to voicemail.
Poor communication with customer service plus apparent contempt for customers is the perfect way to kill an online business.

Would not recommend.

adrian s

adrian s

  • 3 reviews

been a good supplier in the past, currently not as good.

published

placed an order for two items one delivered in 2 weeks, asked for an update on second order, REPLY received, due to flooding unable to give an ETA, STILL WAITING.



Sharyn

SharynSouth East Queensland, QLD

This item was helpful

published

This item was helpful I didn’t need to go out and buy another mower. Was happy with the delivery as the part was wrapped in bubble wrap and was delivered on time as well.

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Raymond A

Raymond AMelbourne

  • 3 reviews

Pathetic Customer Service from a Pathetic Company

published

Exactly what I needed

published

Great people to communicate with. Found exactly what I wanted.
Didn't have the parts in stock but kept me informed of when to expect them,am completely satisfied will recommend to my friends and anyone who needs mower parts.

Paul

PaulGoulburn Valley, VIC

Awesome

published

Good service All round from the time I ordered online till it arrived in the mail . Cheers. Thank you. Will continue to buy from you when I require some items.

hopeless

published

Had to wait nearly a month for delivery, then when opened delivery one item missing, emailed them three times no response, still waiting, buyer beware! no response no refund Never Again

Easy shopping from rural location

published

So easy - I broke the wheel arm on my edger - made a parts order online - voila - it was delivered within 5 days. Thank you for making shopping from a rural location so much easier.

Andy

AndyDarwin, NT

Poor customer service

published

Awaited parts for a month and a half, that was annoying but the main issue was that no one would reply to my email and phone messages. Simple common courtesy to communicate with customers goes a long way.

1 comment
All Mower Spares
Customer S.All Mower Spares

Hi Andy and I am very sorry to hear of that. We have had problems occur in our warehouse including flash flooding and power outages. Can you confirm for me please your order number so i can look into it and see what went wrong?

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David P.

David P.South East Queensland, QLD

Very good but a bit slow to despatch

published

Very good service, I got exactly what I wanted, the part easy to find and importantly it was the correct one, but unfortunately it was a bit slow to despatch.

John BAKER

John BAKERPerth, WA

  • 2 reviews

Genuine atom on/off switch 44440

published

My item was easy to find on their online store and easy to purchase, I was kept up to date on what stage my item was at during the shipping process.
The item is exactly as described, thank you.
First class service, I would recommend this online company to purchase from.

Chris L.

Chris L.Central Highlands and Goldfields, VIC

Perfect part

published

Accurate description and easy ordering of part. Fantastic service, exact replacement for original part arrived well packaged and in perfect condition. Well advised on where order was during transit. Happy to recommend this company.

Alan

AlanSouth East Queensland, QLD

Good company

published

Have used this company on various occasions for spares of my mowers,found the parts I needed were cheaper than the local mower shop. Would recommend this company for your spares

Harry

HarryWide Bay-Burnett, QLD

Good part

published

Paid express postage and had to ring twice in 7 days to find the delay had to hire a mower to finish job would look elsewhere next time poor service

1 comment
All Mower Spares
Customer S.All Mower Spares

They deliver

published

a comprehensive parts inventory that has been very helpful. My twenty five year old Greenfields Mini Mow is not easy to source parts for and All Mower Spares have kept me mowing.

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calaissix

calaissixHunter Region, NSW

Quality parts provided

published

Products supplied are a direct fit with no problems unlike some sellers, the ability to order many brands from one place cuts freight cost and saves much important time would recommend.

Family-owned Australian business worth supporting

published

After searching everywhere, All Mower Spares had a part that I was in need of. The price was affordable and there was great communication regarding delivery time. My previous experience with a different online mower store was misleading and I will be only using All Mower Spares from now on!

Matty K.

Matty K.

  • 4 reviews

Totally useless business, awful customer service & Misleading product availability advertised

published

It took 2 weeks to get an response after placed an order. Numerous unanswered phone calls and ignored emails later I cancelled order.
Misleading spare parts availability on website. Parts has to come from overseas to fulfill the order, it's quicker for me to order from overseas. Still waiting for a refund from Paypal. One of the worst customer service I have encountered thus far.
Absolute useless people operating business. No wonder I shop from overseas supplier direct.
Avoid at all cost.

Very efficient operation

published

Had the product I needed, reasonable price:
Article dispatched promptly and regular advice sent on progress of delivery.
I fully recommend this company and will use it again if required.as they seem to have a great range of parts.

Alexander Robb

Alexander RobbGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent range of spare for old equipmenr

published

This box is not helpful as any attempt to correct typos wipes out all previous text.
I could only find two suppliers of the part I wanted. You were the more economical and helpful. I would add that your website is not too east to use. The search function is not vey good as I found it difficult to retrace step.. Overall I would certainly recommend you to friends and old mower owner (Scott Bonar)

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Questions & Answers

Graeme S.

Graeme S.asked

All Mower Spares

Can you help with piston rings 45.2mm 2mm thick for 1954 Japan engine

No answers
Vicki

Vickiasked

Online store

Im after a cooling fan for transmission hustler sport 48”

1 answer
All Mower Spares
Customer S.All Mower Spares

Hi Vicki, please confirm your model number and our team will look into this for you.

Russell B.

Russell B.asked

All Mower Spares

Hi i put my order in 2/1/20 knowing you didn't start back till 6/1/20 i have emailed 4 times to see where my order was at, as i wanted to add to this order but still no reply, so now i'd like to know where my order is as its been a month & I have had no response from All Mower Spares. My order #001027175. Your earliest response would be appreciated thanks.

2 answers
mr weston
mr weston

The part may be on backorder. Or similar. Did u create and account by anychance.
I dont work for all mower spares but have used them a few times. My last order took awhile to ship as it had to be ordered in.
When u ordered you would of recived a couple of emails one may of been an awaiting fulthfilment also maybe check your spam/junk folder as these emails sometimes go into that folder.
Cheers
Duncan
A user of all mower spares.

Russell B.
Russell B.

Yes i have account with them i have bought from them before, but when i sent them a email they responded, this time i have sent them 4 emails no responses and its been a month .

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