Allianz Car Insurance (page 3 of 28)

I have been with Allianz for at least 5yrs & compared with other insurers they still offer best coverage & pricing.

Automatically renewing a Policy is acceptable when there's no change to the policy. If you're increasing the cost of your existing policy shouldn't you at least communicate this change to the holder. Increasing the cost of the policy from $107 to around $150 and subsequently change again to $175 all within 2 years. It appears that rather than retaining the customer and applying a no claims benefit is applicable.

6 months and still no progress or resolution. Nobody returns my call. Every phone call I get contradicting informations.
The average waiting time on the line for claims is over 40min to talk with anyone. I called over 20 times in 6 months. No progress.
Very poor costumer service.

Compared with other insurance providers Allianz was good value when comparing like for like. Easy to take up with a minimum of fuss.

Policy is good value, is easy to complete, when another car ran into to my rear claim was handled well

Why has the insurance increased when the value has decreased

Too expensive! The price rise of $200 in a yr, unjustifiable!

Absolutely fed up with Allianz Insurance. After six months my car is still in getting fixed after a hold up due to Allianz. My policy states I have choice of repairer. They delayed my claim by months trying to get me to take it to a cheap repair centre!!
This accident was caused by another person. Beyond disappointed!!! At this stage out of pocket $800 plus. Would NOT recommend. Have moved our other two cars to RAC Insurance!! Additionally RAC have unlimited car replacement. Allianz only cover a 30 day period of car replacement. Too bad if you are waiting on parts from Germany!
UPDATE: after submitting three seperate complaints and numerous phone calls, I received refund of out of pocket payment.
Will now happily be moving my car to RAC!

were not required to contact in the past year, apart from the initial contact through the dealership who had recorded incorrect information.

Good Value, 10+years with company. No claims, No Roadside Assistance.

Spoke to op Dee today and was genuinely impressed at her impeccable level of service.
Spoke to another op who was not very helpful the day prior, and sure am glad Dee answered the phone today.

Just wanted to show my token of appreciation and that hopefully she will be recognized for her genuine care and attention she gives to her customers.

Asked for a justification for the 15.4% premium hike, I was told that some contributing factors eg crime rates, accidents, claims etc in my area and the increase in the market value and car parts costs. I then asked for a fact sheet with data so I could see what has changed in my area seeing the increase was double the national inflation rate. They could not tell me the facts that contribute to the premiums we as customers pay each year. Pretty poor from a corporate level.

Have been with Allianz for years and years. I am also an Actuary. The renewal this year gave me a nightmare because the premium computation did not make any sense. The premium is dependent on several variables one of which is the Comprehensive Agreed Value. Not sure if there was a glitch in their system but the premium was not changing even if the CAV is changed

All our insurances of the last 20 years have been with Allianz

Most people have roadside assist cover already (eg. either through auto-club membership or car manufacturer's giveaways - the quality and extent of the service under the policy is in reality considerably poorer than owners already have available more generally in the market, so the Allianz benefit is seen as a waste of money. It would be more practical transferred to an 'optional' benefit, thus reducing the base premium - paying for ineffective/non-relevant add-ons makes the overall cost of product less competitive to market.

Everything after you sign up is done via phone with people who have a hard time hearing you so you end up repeating a lot.
There is no online system any more, I couldn't even look up my policy as "new" policies don't work in their circa 1998 online system built for netscape navigator. Any claims are submitted by writing a one liner and putting a date, then they call back at odd times for about 3 rings and ask you to call them and sit on hold for... at this point an hour, this will happen multiple times before you even get started.
Pricing about the same as everywhere else, now ... over inflated

Great coverage and price and very helpful when I called them with some enquiries.

I have 4 cars and my Home and Contents insured with Allianz and was very disappointed that my loyalty was not recognised when I asked for a reduction in the highly increased premiums. No movement whats over. Close to 10 year customer and no consideration. Just the company line.......

How about some commitment to sorting out your disgraceful service. I had a not at fault accident more than 6 months ago and I’m still waiting for you to sort it out. You are the only insurance company who insists on assessing in person and every element of my claim you send emails asking me to sort it. I’m to rebook assessments, I’m to book hire car etc etc. you are absolutely deplorable and I will tell everyone far and wide to stay clear of Allianz at all cost.

I’m off to the ombudsman

Premium very competitive, excellent customer service when it was needed

Very easy to communicate with and very helpful and courteous on the phone

Have been with Allianz for over two decades and they have never let me down. Efficient and courteous in all aspects, from renewal queries/alterations to policies, all the way through to the process of making a claim (which could be a nightmare in other hands!). The claim was handled extremely promptly. I am very satisfied with their professional conduct.

Called today to inquire about a rate hike for my renewal of my CMP (130 to 160 for no particular good reason) - they said they had to adjust to postcode. The initial postcode they had listed I moved from this year, so I apologised and asked to update my postcode and give new quote. They did so, hiking my CMP rate to $225 per month instead, demanding I immediately pay for the remaining balance this month despite my policy stating $130. I said this is insane, aami and budget direct I already inquired to who we're happy for $120/130 per month at my postcode so why should it be $225. The service rep was indifferent and just told me to pay up. I immediately sacked them and went with budget direct. DO NOT USE THIS COMPANY !

Excellent comprehensive car insurance cover through a quality insurance company Allianz

Unprofessional and unethical company.
After a few years with them seems a waste of time.
It's a long story but I would like to comment how I see this company right now.

Having been an aviation Insurance Loss Assessor for twenty years, I am a firm believer that the most reliable way to judge an Insurance company is in their handling of claims. I had a claim this past year where MyCar was the innocent party and the claim was subject tosubrogation.notwithstanding that, Ihad claim acceptance, approval, repairer and hire car all completed without any issues. I was most impressed and I will stay withAllianz.

good value, easy to see and pay online. Have not made a claim.

I phoned and tried to see if there was a better deal available, As a pensioner/Retired the car goes for days at a time not leaving its garage, but the persons accent was very hard to understand, in the finish I gave up, they were no help at all, I have been with Allianz for over 20 years, had high performance car for more than 50 years, yet there was no concession for loyalty .

The insurance just keeps going up. There is no advantage to having house and car insurance. I am now working from home so not using my car much and there is no difference to the amount I pay. I moved from near the city to regional and there is no difference to how much I pay. Now they are taking away the only advantage of the policy which was included road side assistance. It like increasing the police by not just the annual amount but over $600+ even more a year. Will not be renewing with them again.

The fact that the policy premium went up by nearly 10% and I was told that I would not have Roadside assist on renewal next year was quite disappointing. As I was quite busy, I did not have time to shop so I renewed my policy. I have since been offered roadside assist on any new policies with Suncorp that I take out.

No problems at all. Good value, great service and excellent claims people.