I have yet to make a claim, so it is difficult to review properly. I did NOT appreciate the 13% increase in cost that was applied. It took an angry phone call to get this partially ameliorated.

yes good value, although during Covid 19, I am working from home and would have liked other options presented to change or adjust policy. I only drive my car once a week now and have moved to a more rural setting, which again wonder if my insurance should be cheaper. I would really appreciate someone looking at my policy and seeing what adjustments could be made, this is probably the downfall of automatically renewing policy as you don't talk to anyone who may offer to adjust your service

My policy renewal is nearing. I am a front line health worker who uses my vehicle to carry vulnerable people for work purposes. I inquired about receiving a bill reduction on the ground of compassion. My emails have been ignored. Two phone calls made where either no one answered, or I was asked to leave an email

I have been with Allianz for many years. I’ve never made a claim and always paid on time but very disappointed to see my policy amount has increased by a lot especially during this difficult financial time.

My car was hit when it was parked by a drunk driver and ended up being a write off. I was afraid as this was my first dealing with insurance and I hadn’t heard good things. However, Two weeks later I have a brand new car and not out of pocket even $1. They were quick to help, never had to pay a thing and got me back on the road very quickly.

Been with ALLIANZ for 14 years on two cars. Never had a claim so very fortunate.
Roadside assistance used 3 times for flat batteries and always successfully replaced by technician at a reasonable and convenient price.

I was happy to return to Allianz as they have provided great service in the past, but I was very disappointed that (for seemingly no reason) the cost of my cover increased by over $100 and did not seem to be able to be alleviated in any way, despite my explaining to Allianz that I am currently a student and no longer employed.

I didn’t receive an email telling me my insurance was up for renewal, just one telling me they had renewed it, so wasn’t told of the new price or given the opportunity to check other prices, so just watch out for that .

Allianz understood my concerns and were very understanding, no claims, vehicle not driven much under these unprecedent times- corona virus
Allianz were great to deal with and when my other vehicle are due for renewal, I will touch base with Allianz.

The customer service is excellent the claims are hassle free and are sorted out in no time been a policy holder for 4-5 years now wouldn’t change anything at all

1. Yes it is plus I like being able to have the insurer of my choice
2. I haven't had to make a claim so far
3. I can't remember how many years
4. I haven't needed to have any assistance

Value for money, no claptrap, no frills just the necessary without the need to flatter customers.
Claims procedure is fast and straightforward.
Pity they don't accept submissions in writing, only phone calls.

Have been fighting Allianz for 5 months now to get my car fixed made over 50 calls to Allianz try and get something done and been lied to countless times. I would never recommend Allianz to anyone. They are happy to take your money but make it incredibly different to get any repairs done by them.
STAY AWAY FROM ALLIANZ

My complaint relates to the inexplicable annual premium increases. My latest premium (completely unchanged) was an increase of 10.3% from the previous year. The Allianz operator could not explain why.

I renewed policy again, have Allianz insurance on 3 car 2 houses along with Green slips, but I am now looking else were to get insurance. Made one claim, took vehicle to your repairer, then premium up again two years running. cost me money to get the repairs fixed that the recommended Allianz repairer should have done. try to submitted details to Allianz at time but seems not important. received the repair quote, over quote as many items not done, but I have paid for through premiums and excess payment.

Came up for renewal so I renewed without question. I have held insurance with Allianz for many years now I lodged a claim some years ago when my car was stolen it was resolved satisfactorily

I objected to the rate increase and asked for a review before looking at alternatives, no reply
I followed up on the email and again no reply
I followed up again and received the rate sheet again but no mention that the rate had been reviewed, i was about to commit to Youi and only then did i realized the rate had been reduced and i committed to Allianz

The policy is good value. I have not lodged a claim on this policy but have for another vehicle and the service was great. No hassles, quick and easy to do over the phone.
We have been with the company for about 20 years.