Amber (page 2 of 3)
85 reviews · Statistics
Reviews
Amber Tiles at Kotara
Annie at Amber Tiles at Kotara served me, she was cery friendly and she certainly knew her business. I needed tiles for my kitchen, I wanted to match with my bathroom tiles which Amber provided 3 years earlier and Annie came up with the goods. Both my experiences there were great!!
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Good Service
I have had dealings with Annie over a period of several years and can only speak of the experiences I have had and can't speak highly enough of the friendly professional service I received.
Well that was easy!
Thanks to Luke who was able to recognise the tile I wanted from my description and who did my whole transaction via phone.
Love the good, old fashioned service! Much appreciated :)
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Poor Sevice at Glenhaven
I have been twice to the Glenhaven shop, if you don't understand much about tiles or be in the business of construction, they don't want to know anything about you! Maybe mathematics scares them!
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Great service and support to urgently source tiles
Scott at Amber Kotara provided great assistance to us to urgently find tiles we needed. This was over the phone and in person. He gave us options to get the tiles to fit in the busy schedule of our tiler.
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Service received
Alyce from Amber Tiles at Kotara was great.
Needed pavers for outdoor area and whole experience was simple and trouble free.
All completed without ever leaving home.
Also promised to follow up delivery etc. Highly recommend.
Thanks Alyce
Fast and Respectful
I went to Amber Tiles Kotara, five suburbs away from where I live. Attended to immediately. Left me to browse while assisting other customers.
I chose my tiles in 10 minutes.
Then Donna finalised my order and payment. I have classy tiles and feature tiles. Half price to what i expected. The feature tile came on a large sheet so I only needed two. Donna could have sold me four sheets but was honest. I So appreciate business with integrity.
Aboriginal people usually experience so-so average service But Luke and Donna were friendly, genuine an
So Easy To Deal With
Nothing was an issue and had stock organised to be delivered the next week. Nothing was an issue and the staff had no issues with helping us find the Paver we liked.
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Caringbah Store - Lack of communication & service - but quick to take your money.
Brought pavers and retaining wall blocks but only to receive the pavers at delivery time, not once was it mentioned that the retaining wall blocks was to be either picked-up or delivered from another suppliers.
So you pay deliver and then get told you need to pay for another delivery from another source - extremely uncooperative staff and reluctant to make good of there failure to inform us of this issue at the time of purchase - imagine being told at coles when you purchase some fruit where they take your money and then inform you to go and pick it up from the farm supplier - tragic...
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Move mountains.
Annie from Kotara moved mountain's, to get everything we need, from one supplier, in brushed nickel.
Her knowledge of tiles & stone, was very impressive.
Thank you Annie for making our dream possible
Uncomplicated
We took our quantities in to Amber tiles at Kotara, Scott was able to give us a quote based on our quantity's that day, we felt he was thorough in his knowledge of what we required for adhesives, grout and sealing products. Order placed.
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Amber Kotara
Bought some porcelain pavers to go around our pool at Amber Kotara including the pencil edging. Scott was shockingly helpful, knowledgeable and polite. He answered our ‘layman’ questions with respect, he was direct and specific whilst also being open and transparent. Could’t have had a better experience despite the fact he was busy loading up people’s vehicles on the forklift and it was an extremely busy time to be in store. Cheers
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Excellent Customer Service
We purchased pavers from Amber Tiles Kotara. The service was excellent! Luke was amazingly helpful, very professional & a pleasure to deal with. Thank you Luke, the pavers are a perfect match to our existing pavers in our pool area...which have been down for 26 years & were discontinued!
Thank you.
Knowledgable staff, quality products
Just purchased tiles for a new house build, great quality products, staff assisted us with type of tile to suite different areas. Provided good advice on colour combinations. Very few imperfections in the large batch delivered. Scottie at Kotara was amazingly helpful.
Thank you
Amber Caringbah Appalling Service!!
I have been to this site twice to buy tiles and left both times without any service. 1 person running a store on a weekend is ridiculous. Go elsewhere - they clearly don’t want business.
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great helpful service
Amber Tiles Kotara were a pleasure to do business with. The staff were very patient and helpful in aiding us to pick our colour scheme for our bathroom. The time we waited for our order was minimal. Prices were also competitive with other tile /tapware establishments. Also good to shop local!!!
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Urban Surface Carbon Paver
These are the worst tiles we have ever bought for keeping clean. We were told they didn't need to be sealed. We've used the karcher on them and the cleaning products recommended by the Amber store we bought them at with no result. We've asked for someone to come and have a look and make a recommendation and to date we've had no response. We've spent several thousand dollars and our entranceway, pool and lounging area look dreadful. We would NOT recommend this product.
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Amazing customer service!
Amber Tiles Kotara have been assisting with the selection of bathroom products for an upcoming en-suite build. Without a clear picture of the final product in my head, the team have been amazingly helpful/patient, and I’m so appreciative of the time Donna took to show me the options available. Donna really is a customer service superstar - this has been the best customer service I've ever received. I couldn’t recommend the team more highly and look forward to shopping at Amber Tiles again for any future projects!
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Excellent Customer Service
We visited this store Thursday 25/6/20. The customer
Services provided by Annie was excellent, her product knowledge and help was greatly appreciated. I would
definitely recommend
this store given our positive experience on that day. Please pass our gratitude to Annie
Excellent service
Business was done over the phone and nothing was too much trouble. Did not matter which staff member I dealt with, the same excellent customer service was provided. Thank you.
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Amber Kotara
Donna at Amber Kotara listened to what I needed and showed me the tiles that suited my needs. She was helpful, polite and accurate. Delivery was a day early and the service was excellent.
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Great product and at the right price
Donna at Amber Kotara, NSW steered us in the right direction after she found out what we were looking for.
We took home the only spare floor tile she had in the range trusting us to return it the following day which we did and subsequently purchased all of the floor and wall tiles we needed for our home renovations.
Delivery was as promised minus a days delays due to the M1 being closed due to a traffic incident.
Glenhaven Amber - Great tiles, Great service, Great price
Bought 135 square metres of tiles. RRP $79.95. These were on sale for $20.50 and I was wrapped. The timber look porcelain was exactly what I was looking for. Ivan was very helpful. Delivery of $200 was a bit steep but the driver took care and stacked them perfectly in the shed. Also impressed that there was 1% surcharge for American Express, SAME as Visa and Mastercard.
Taren Point Amber
I used Taren Point Amber tiles for pool copers, I made the order and also ordered a few bags of grout and glue and sealer being approx $2000 . Due to the pool builder not using the grout and glue I returned them back to the store. The owner [Name Removed] was at the front of the store when I arrived and placed the 3 bags on the counter of the store. Soon as the owner spoke to me I could tell it was not going to be pleasant. I was told the items didn't belong to him and I was to take them away . I explained to him the items were not used and I
... Read morewanted a refund. The owner was defiant on not wanting the return and was rude . The owner finally refunded me for the items, and I will never return and inform people to never purchase anything from the store.
Very helpful service and great peices
We had been searching for the right pavers for our backyard for weeks and went to Amber at Kotara and were given great assistance by all the staff, especially Alyce, who showed us all the options for our space and lent us samples to take home and view in our yard.
When we selected the pavers we wanted we were lucky enough to get 20% off as they were having a sale.
We are very happy with the product and the service offered by Amber Kotara.
Amber Kotara
Second time we’ve purchased from here, very helpful again, good advice and patient. Look forward to collecting the new tiles and bathroom vanity and cupboard.
Served by Annie this time.
Above & Beyond!
We didn't expect to walk into Amber and buy tiles that day, but as soon as Annie approached us we knew we were in good hands! She was so helpful and caring and helped us look for exactly what we wanted. So we bought the tiles right then and there! Our car didn't get stocked with the right amount of tiles, so Annie delivered the missed out tiles to our house herself. Great price, great tiles and excellent service. We will definitely be back!
Amber Kotara
Sales Person: Scott Neilsen
He was extremely polite & helpful
We closed a deal because of this
Delivery was prompt & efficient
Great service and great products
Thanks to the Amber sale we have purchased all our bathroom tiles for our reno. Great service and information provided and we also had no issues when I called to add more tiles to the order later in the week. Thanks again guys
Thank you to staff
I would like to thank Annie at Amber Kotara for her efficient friendly manner in which she helped me with my order. Also the driver who delivered the pavers. I do not know his name was friendly and extremely helpful. Thankyou.
Great service, great products, great price
We purchased some pavers for our pool area from Amber Tiles Kotara and found the pavers, the price and advice regarding future care of our purchase to be excellent. Luke and the team there were amazing. They could not be more helpful. Thank you.
$77 to Refund Unopened Box of Tiles
I would not use Amber again as their refund policy is unreasonable. I tried to return an unopened box of tiles (within 2 weeks of purchase) and was told I'd need to pay almost 60% - $77 for the return. Their own Terms and Conditions on the receipt allows for returns (with a 20% handling fee). This is not the case in practice. Get your tiles somewhere else.
No return policy -ridiculous
My pregnant wife order pavers for a new patio recently, made the error of ordering 36 too many. Called the franchise store at Taren Point to organise to return these for a refund, only to be told that the policy was no returns/ refunds. Ridiculous policy and would of thought that Amber would have better customer experience than this.
Not Fair Play!
Phoned to purchase tiles for a job. The sales staff calculated how many tiles we would need. The tiles were delivered 16/5/18 and the job finished one week later. We had one full box of tiles left over and phoned to return the box. We were told that the minimum number of boxes that can be returned is 3 boxes. We were not told this when we ordered! Had we been told we could have over ordered and be able to return all our complete boxes. Not good business practice!
Knowledgeable staff, good variety
Visited Kingsford store 2 weeks ago, was quite impressed by staffs knowledge and ability to match the rest of our tiles at home. Would buy there again
Easy Lawn
I recently had some Easy Lawn - artificial grass installed at my home. As you can see from the attached photos, the end result is unsatisfactory. I have raised my concerns with [name removed] from Amber in Port Macquarie on several occasions however he has still not addressed the problem and does not respond to my emails or phone calls. I paid top dollar ($3,500 for less than 30 square meters) for what I thought would be a quality product however the end result looks cheap poorly installed.
Worst Customer Service
Visited the Amber store at Seaforth last Saturday and found the customer service absolutely terrible. There was a line up of customers wanting service and there was one girl running round trying to serve people.What really annoyed me was the lack of attention given by the male employee who was sitting in the back office. Even though he saw me and other customers looking frustrated, he just sat there starring as if affected by something. After 15 minutes, I walked out. Will not be back.
Didn't match pavers and wouldn't take them back
I took a paver in to match and collected ordered pavers 2 weeks later. Fair enough, except the tiles didn't match - 5mm too large. Tried to return but the store refused.
Outdoor tiles slippery when wet!
Laid 40 square metres of outdoor pool tiles around pool area as they were recommended as suitable by sale mgr at Mona vale.. only to find they are really slippery when wet! Great.. and when I went back to the store a care factor of zero... manager was non plussed when I went to ask what we could do about getting non slip product to apply and let her know how slippery they get and basically had a " tough luck" attitude.. when you have outdoor tiles hanging on a wall as the demonstration product it's hard as a customer to know if they will be slippery so buyer beware!! go somewhere where the staff know the suitability of products better and not just making a sale $$$$
Amber may have the answer.....but its not the right one....
Called Amber and asked for 52m2 EuroStone paving to go around a pool and for some stack stone to be glued onto a fiberglass water feature Amber Dubbo said no worries this is what I'd recommend, order and paid and then shipped it out...and hear is where the mistake was made...I trusted Amber to know the correct stackstone tiles to go onto a fibreglass water feature...they arrived and the stackstone is too heavy for the fibreglass water feature, the manufacture informs me these are for a brick wall cladding type situation and the paving which I g
... Read moreave them the sizes of the area and then ask for an extra 10% incase of breakages, etc. was still short 25 pavers...but it gets worst...called them in Dubbo to order anymore and was informed I'm sorry we don't stock that paver anymore, and we will not source it for you either, we no longer deal with that supplier and it was hard enough sourcing them for you last time rudely...Amber Dubbo you will never get my business again and I will make sure I do not recommend you to anyone either...am now currently stuck with a unfinished paver area whilst I try to source additional pavers, unsealed pavers that may get stained as the area can not be sealed until its finished and stack stone that I can't even use :( ANGRY :(Extra Information
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