Then they tell you you’ve voided your warranty by not getting the valves checked at 5 years. Where’s the after sales service? If they know your hot water tank will blow, why don’t they make that part of their service? There is no service or care factor. Won’t be purchasing from these people again. Oh and the emails don’t through, the warranty form they never receive, they don’t answer any phone calls until you press 1 for accounts!

I have had this system for nine years now. When it works it is good. The evacuated tubes seem very effective even in colder months. However the build quality is very poor and accordingly it does not work a lot of the time. It failed in the first few days after installation. Since then I have had three pumps, 2 controllers, tubes sliding out of their fittings and now the cylinder is leaking. When I have tried to claim under warranty they come up with all sort of conditions to avoid repairing it.

For a family of four, this tank has been nothing but trouble, limited warranty and the amount of items that has gone wrong is not acceptable from a 4 year old item. I totally agree with all the bad reviews and the customer service line is not much better, they are rude and I dont believe that it is true solar if the booster needs to be continuously on. Unfortunately you need a qualified plumber to fix anything that is out of warranty period, and they are few and far between and charge like wounded bulls. I would expect a new item to not have had so much go wrong with it it the first 4 years, quite a considerable amount of repairs within the 1st year (thank god that was covered under warranty). Good Luck is all I can say.

Has only worked for a short time after tubes wete replaced.
System does not work in cold weather regardless of of sunshine.
Booster does not work.
It has never been hot enough to wash up.
There was a bad lot of tubes around the time of purchase.
Almost nothing is under warranty I really wish I had read these reviews before I bought this piece of junk.
Company I purchased from were going out of business and wouldn't return my calls.
I am interested in class action
Also fair trading

2 to 4 people. Reheats 310 litres quickly with the 30 tubes. I do have tank water so the little grundfos circulation pump has always been flawless.
Bought in 2009, I asked the installer pjt plumbing to raise the angle of the tubes to 60 degrees for maximum winter production. Electric back up fitted.
Love it

I have had this system for about 8 or 9 years and have never had any problems with it ! The anode has now deteriorated and I am replacing it and cleaning out the tank and hope to get a few more years use out of it!! Love it!!! When it is time to get a new hot water tank I will definitely get the same!

3.5yr old installation in Tamworth - faulty connectors burnt out and not covered by Apricus warranty. Local Apricus service plumbers (Laser Plumbing Tamworth) failed to return 3 calls and didn't follow up - so I went with an independent plumber and sparky who were able to remedy the situation after 2weeks. Very disappointing after sales service. Apricus should coordinate repairs!

Had this system for 5 years now and had only 1 problem (seems like the sensor at the bottom of the tank gets stuck on a high temp occasionally). I have the data logger as well so I can see how it is performing. I live in Sydney and can turn off the electric boost from Sept to April To get free hot water 8 months of the year.

$8,000 in electricity bills, lukewarm or cold water, irrespective of fine weather. System was barely used but racked up this bill when previously annual bills were only $700. Had a manual booster so no automatic boosting but still a disaster. Had to disconnect it or risk losing the house. A financial disaster from a brand new system.

Buyer beware Once the system controller, Sensor, or pump, which carry only 12 months warranty after that period if any above fail and burst the manifold warranty is invalid on the manifold repairs are at your expense even though it states manifold has a 10 warranty. Buyer beware of this product

It’s been unsatisfactory since buying it in August 2015. After 3 months of boosting the system in summer Apricus finally believed me and replaced 7 tubes that had corroded. Ever since then we’ve been boosting our system more than our old solar hart Today 2.5 yrs later the heating element went. Great. Stay away from this system!!! Doesn’t save you anything. It cost us 3x more than a solar hart.

I have been dealing with Theo from warranty - who was great. However, it appears a week later she is too busy and Ive been pushed to a number of people. Perhaps there are a lot of issues with their systems! After a month of dealing with warranty service, I still have not had a call back to provide any update on when my broken system will be repaired. I have now resorted to calling up every day and have been told by a short and angry warranty person. I will get a call back, but I never receive one. I have explained that I have a new family and hot water is important - doesnt seem to matter for this company!

Apricus solar systems are brilliant. Solar hot water is to be installed correctly by correct solar accredited plumbers .
I have a system 7 years old and only turn my booster on after 2 days of cloud. My family use approximately 200ltr of hot water daily.
I have replaced one pump at a cost of $400.
My pump uses 50 watts running an average 8hrs a day
Cheap hot water even with a replacement.

We are very disappointed with our evacuated tube solar HWS...we have had so many problems with our system since it was installed-pump, tubes, valves-looks like we will have to replace our system at considerable expense to ourselves. We have had so many plumbers looking at our system with no outcome. There was a time a company stood by their own product if they trusted they had a good product, not Apricus though which does not give us much confidence. I suppose they are too busy blaming everyone else. Disappointing

My mother is an elderly lady with an Apricus hot water solar system installed. We have been having issues with it on and off for 2 years, my mother called and asked to speak to someone about it. They told her that they are not plumbers and can't diagnose the problem over the phone. I called back and asked to speak to the manager who seems to be the gentleman commenting below on everyone else's reviews and I was told his comment was to email him as he couldn't take the call. There was a lot of laughing and carrying on in the background, no idea what kind of business they are running. My husband has decided to rip the whole system out and go with a solar hart system.

System is just over two years old, 12 months ago non return valve replaced under warranty. Today circulating pump not working, rang apricus, sorry only 2 years warranty on pump, 10 years on tank, 15 years on collector but 2 0n pump. I will let you all know what goes wrong next year.