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Reviews

(41)
(12)
(3)
(10)
(132)
  • Product Quality
    2.9 (64)
  • Return Claim MadeYes (9) · No (65)

Reviewer Photos & Videos

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Simone H

Simone HGreater Melbourne (Metropolitan), VIC

Temperamental with Frequent Issues and Very Slow / Unresponsive Service

published

It seems that with increasing technology/features on the Asko washers, they are more prone to issues. We have had no end of trouble with ours and service has been very slow (expect delays of over 3 weeks). I would not buy this product again.

Product Quality

Harris N.

Harris N.Sydney, NSW

Taking ASKO to Civil and Administrative Tribunal (NCAT)

published
Product Quality
Return Claim MadeYes
Doug Kimber

Doug KimberSydney, NSW

After Sales Service

published

My Asko dishwasher required repairs. The appliance was 30 days out of warranty. [Name Removed] of your service department was most helpful and arranged for the repairs free of charge.
Thank you

Product Quality
Return Claim MadeNo

Great After Sales Service.

published

I am extremely impressed with Asko’s after sales service. I had a blocked drain in the Christmas period ( and on a Sunday) and was able to get telephone assistance and follow up online assistance. I recently needed further maintenance assistance which was attended to promptly and efficiently. The technician also reprogrammed some cycles to improve the efficiency of the dishwasher.



Return Claim MadeNo

Jann

JannSouth East Queensland, QLD

  • 2 reviews

Asko Customer Service - Outstanding

published

Tahara - Asko Service is my HERO. Asko sales hopeless 10 days for new washing machine. Tahara rang Sales & my machine was delivered the next day. Thanks Tahara you saved me.

Return Claim MadeNo

Thanks to Olivia and the service team for helping me out!

published

I have been loving my Asko dishwasher when it suddenly stopped working well and the dishes were no longer clean at the end of the wash. I called the service team and was lucky to reach Olivia who quickly identified my problem, sent me some easy instructions and the problem was speedily solved. Great company with quality merchandise and competent, friendly staff!

Product Quality
Return Claim MadeNo

Askohappy

AskohappyGreater Melbourne (Metropolitan), VIC

Asko Dishwasher

published

I've had 2 Asko dishwashers in 2 different homes, and been super happy with them. My current one showed an F11 error, water not draining. I tried to fix it myself without success, so called Asko and the very helpful Olivia booked a service in but also sent me a troubleshooting email. I was able to fix it myself and cancelled the service call. Thanks Olivia and Asko. This is the only time I've ever had an Asko issue. I also have an Asko washer and condenser dryer which I'm very happy with.

Return Claim MadeNo

Smithy

SmithyGreater Melbourne (Inner), VIC

Asko Washing Machine lasted 18 years

published

My old Asko washing machine lasted 18 years. It was excellent - even if the 6kg drum became too small for my growing family. I've replaced with a new, larger Asko washing machine. Omar - knowledgeable & helpful sales guy in their Victorian clearance centre - helped me to buy a second (minor scratches on the side of the machine) for a significant discount. I also looked at a Miele - but the value proposition was (in my view) much better with Asko . Next day delivery and installation. New machine is certainly quiet, and 1600rpm spin speed means clothes are much dryer coming out of the machine than I am used to. Thank you Asko . Hoping for another 18 years.

Product Quality
Return Claim MadeNo
happymum

happymumMetropolitan Adelaide, SA

Asko washing machine

published

Excellent washing machine lasted 15 years washing for a family of eight before the door lock broke, company provides very good service and advice, am going to replace with another Asko. They have excellent spin speeds and are very water and energy efficient.

Product Quality
Return Claim MadeNo
Frustrated

FrustratedPerth, WA

Very unhappy with ASKO oven pyrotechnics function. Does not work!

published

After 4 hours oven still dirty. Does not burn off as my friends ovens (not Asko). Contacted Asko, told it was die in the food! And they sent product and recipes for making a product to remove the marks. Took 1 hour! My mum has a cheaper 800 buck oven. After pyrotechnic used, just wipe and sparking clean. Now Asko not responding to my emails. I have steered 5 people away from Asko in the last year. I will never buy another Asko product.

Return Claim MadeYes

Patrick

PatrickSydney, NSW

Asko dishwasher

published

our first Asko dishwasher lasted 14 years and this second one is even better, I don’t even notice the noise when it is running and the dishes are sparkling clean!

Product Quality
Return Claim MadeNo

Miriam

MiriamSydney, NSW

Customer Service (delivery dept)

published
Product Quality
Return Claim MadeNo

Penelope M

Penelope MSydney, NSW

  • 7 reviews

Very slow service department

published

The sensor pad on our dishwasher, stopped working after 18 months. We have been without a dishwasher for two weeks and are waiting a further two weeks before a service technician can fix it. A month to fix something still under warranty is way too long. Asko needs more technicians. The dishwasher itself does a really good job when it's working.

Product Quality
Return Claim MadeNo

Vanessa

VanessaGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic Service Team

published

The Service man, (Dean) called me the night before our appointment and also
kept me up to date with his ETO on the day( which was within his original estimate). He was professional and courteous.
He fixed the dishwasher, explained the problem very well and also gave me some good tips for ongoing use.

Product Quality
Return Claim MadeNo

Built to last? I don't think so.

published

Should last 20 years but had major issues just outside of warranty. Not happy with the quality or service. I owned a Bosch in the past. Much more reliable than this expensive piece of landfill

Return Claim MadeNo
Nick

NickSouth East Queensland, QLD

Avoid Asko products

published

I bought 3 appliances which totalled just under $6k and each product (dishwasher, heat pump dryer, Washing Machine) have been repaired multiple times each and all for known design faults. As the products are now out of warranty Asko technicians are suggesting user error for well known design faults, even so, designs of new models appliances have been designed to address the known faults.
Very disappointing considering the money spent, I have never know products to be so faulty.. I even know the technician well as he has been to the house so many times to repair the issues.
I would avoid ASKO products as they are not made to last!

Product Quality
Return Claim MadeNo

Babs76

Babs76

  • 2 reviews
  • Verified customer

Finally, a dryer that dries sheets & bedding!

published

Very Satisfied Customer

Very Satisfied CustomerGreater Melbourne (Inner), VIC

This is the BEST appliance I have brought in years

published

Was recommended by a friend the Asko D5456 dishwasher as they were very happy with their purchase and ease of operation. So I took their recommendation and done some research on it and I was happy with what I found out about it and went and purchased one as well and I do have to say what a totally amazing machine it is it just soldiers on and seriously if you are in the market for a fantastic dishwasher experience I can’t say enough great things about them apart from go with your heart and purchase one you will be very satisfied with it as I have been with my great Asko dishwasher as well as the great Asko experience I had when I purchased it. Thanks guys.

Product Quality
Return Claim MadeNo

JohnH

JohnHGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Asko D5456 Dishwasher excellent so far.

published
Product Quality
Return Claim MadeNo

Cate

CateMetropolitan Adelaide, SA

  • 5 reviews

Asko W6864W Washing Machine

published

We purchased our Asko W6864W washing machine almost 4 years ago and have been very happy with the machine up until now. The machine began making a squeaking noise on the wash cycle about 4 weeks ago. Got a Technician out to repair the machine a few days ago who advised that the fault was the bearings and that we were very unlucky that the problem had occurred as Asko machines should last 10 - 15 years without fault. He replaced the bearings (German quality) and seal which cost $880, including the repair time!! I am very disappointed that we have had to pay so much to fix a problem that shouldn’t have happened given the fact that we paid $1800 for the machine only 4 years ago.

Product Quality
Return Claim MadeNo

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Questions & Answers

Jaimie Stringer

Jaimie Stringerasked

Whats the asko dishwasher aseo 1253 like?

No answers

Glenn

Glennasked

I have just tried to get my washing machine let me choose a program and it will not allow me, with either buttons or knob. I have turned it off in frustration. Has anyone experienced this, also?

No answers

Rumpus

Rumpusasked

I have a 12-year-old Asko dishwasher which has done OK till now (though I had to get the outlet hose and the motor replaced about 5 years ago). Now it is leaving food on plates etc. and water is not getting hot, so not drying at end of cycle. Have been told I need a service, however a plumber said he thinks it's not worth fixing at this age. Is he right?

3 answers
Grant
Grant

Assuming you use about once per day, I'd say 10 years would be a reasonable expectant and 12 years is pretty good... . I also found this; http://homeguides.sfgate.com/long-should-dishwasher-last-average-91045.html

happy customer
happy customer

Hi I've got a Miele standard dishwasher G664 & its still going & its 16yrs old!! - only had 1 service call & that was because the swivel arm was blocked & I didn't know to check it before calling for service. A service repairman was booked & called within 4 days to fix the problem
so I would say buy a Miele - think the basic entry model today is about $1200 ?? but well worth the money

Rumpus
Rumpus

Thanks very much Grant and happy customer. I since heard the prob is probably the thermostat but have decided to put it into retirement as theres only one of me and I like hands on.


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