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HarrietCanberra
DIed after four weeks; endless hassle, hate it.
I bought an Asko because I thought that spending the extra money would mean a good quality, reliable dishwasher. Boy, was I wrong. The dishwasher worked fine for four weeks, then refused to pump out dirty water. I had technicians around four times (washing up by hand for WEEKS in the mean time), each time it was "fixed" it would work for a little while, then the same thing happened. I finally gave up, contacted Asko and demanded a replacement, which took A MONTH to get here. Now, just two months on, the same thing has happened with the new machine. I am so sick of living with this piece of junk and am bitterly regretting buying it. I will not buy another Asko appliance.
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GeeVeeSydney
- 2 reviews
- D5424SS (Stainless Steel)
- Verified purchase
Sold on the brand quality, but it's a dog
We bought this for our new home because we thought Asko produced quality appliances. We were wrong. This has been a disaster and hasn't worked from about 6 months (it's now just less than 3 years old). I joined Product Review to write this review.
The drain doesn't work properly, the water builds up and every 2-3 weeks I need to clear this out with a shot glass. It's a disgusting job. The table often doesn't dissolve, which means it's being flicked out too late, or the water is not working properly to dissolve it. And the dishes just don't g...Read more
et clean like they should. I had a Smeg in my last apartment and should have stayed with that - it never failed and delivered great results. A technician came out after 8 months but this didn't resolve the problem. My bad choice is not continuing on with my complaints with Asko. The busy combination of work, life, kids etc and being a 'passive' consumer meant I just lived with it, until I got so annoyed with it and called them a month ago. Warranty is 2 years so that's their position, rather than admit the fact the product is faulty. So here's what I'd recommend: * If you are looking to buy a dishwasher, don't buy this Asko model. It's bad. * If you have an Asko dishwasher and it doesn't work 100%, call them constantly in your 2 year warranty period, make sure the calls are logged, and ensure it's resolved. A long call history will ensure it's rectified even after warranty.
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PatPerth, WA
- 2 reviews
Perfect.
A dishwasher is useless,unless it does it'd job properly.And this one does,everything comes out sparkling clean.
It's good to look at,runs very quietly,and uses minimum water.And is fast on ordinary dishes,big longer for pots and pans.
All in all I'm a very satisfied customer,and would recommend this appliance to everyone.
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Find out how Asko D5424SS (Stainless Steel) compares to other Built-in Dishwashers
Know better, choose better.
SuetLaharum
- 7 reviews
- 2 likes
Great Dishwasher - real quality
Low water usage, easy to load/unload, quality sprayer steel arms (not plastic); cleans dishes well and dries okay as long as you open the door when the cycle finishes, otherwise water recondenses on the dishes. It runs quietly, this one is even quieter than the previous one we had - hardly know it's on unless the water is draining out or filling; the actual operation is so quiet. Reliable - I'd only buy Asko - this is my 3rd in almost 30 years
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hardimonrye park
- 4 reviews
- 3 likes
perfect - can fit an huge amout of stuff in it - washes well - like every dishwasher you need to do
It looks great in my kitchen and works exactly the way it should - I even put saucepans on the top rack if the only have vegetables cooked in them - the bottom rack cleans even backed on crud - it is easy to keep clean and nice smelling - I would recommend it to everyone
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whydidibotherBrisbane
- 2 reviews
- 2 likes
Excellent
Love this dishwasher...it is very quiet, the baskets slide out quite easily. The control panel is easy to use and my husband can use it without me....Very easy to keep clean just wipe down the exterior and clean the filter....There is no need to rinse dishes and it dries the dishes really well....
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BeginnersGreater Melbourne (Outer), VIC
- 4 reviews
- 6 likes
Love it. Very sturdy inside fittings. Washes very well.
Very quiet. Washes well. Second asko I have purchased due to high quality and performance. Wouldn't buy any other brand. High performance machine that is built to a very high standard. Internal fittings make this an excellent choice. Fits larger plates and stemmed glasses well. Highly recommend this machine for any buyer.
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Continual faults - have to pay each time
We bought this machine four years ago. Does not clean well. What is worse is we were happy to buy a quality machine and parted with the best part of $1500. We have had the tech out four times and need him again for F11/F12 faults. Even he said the machine should be replaced if it happens again. We booked him but missed the tech by about 10 minutes and now have a bill for $100 and a broken dishwasher.
They couldn't even pick up the phone when they got here. Time to swallow the bitter nearly $2000 pill (after repeated service calls - apparently out of warranty the last two) and buy a quality machine.
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Machine won't start
machine started giving problems with the display. Would start itself again and buttons would work intermittently. After a few weeks the buttons have stopped working all together. Machine is a little over 3 years old. Would have expected to get a bit longer from what is branded as a premium appliance. Very disappointing and not worth the money!
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Find out how Asko D5424SS (Stainless Steel) compares to other Built-in Dishwashers
Know better, choose better.
MarilynRYE
- 2 reviews
Just great
This has replaced my last Asko which we had for approximately 12 years.
We are happy. Washes well, quiet operation - but like with so many new appliances the time to complete a cycle is very long. However mostly we get by with the eco setting which is extremely efficient.
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Nick
- 2 reviews
- 1 like
Great quality
My Asko has fantastic wash / dry results,quite,easy to use & has 20 minute quick wash. Better quality than the other Brands I had seen in many retailers. All round great value for money I am very pleased I purchased it. The D5424 has saved me so much time already.
1 comment
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Marianne YSydney
- 21 reviews
The best dishwasher I have ever owned
I was highly recommended by my brother to buy this Asko dishwasher and ever since I purchased it a year ago, I have never looked back. It's a incredible system, washing the all the cutlery, plates, pots, pans and cups, to crystal clear. It even dries. Magnificent product, I'm very happy with it.
1 comment
ASKO A.Asko
Hi Marianne,
Thank you for taking the time in reviewing our product. Please feel free to contact us should you have any queries in future. Our contact is 1300 002 756. ... Read more
Regards Team ASKOSimilar opinion? Write a review on ieatwords.com.au!
XinMetropolitan Adelaide, SA
- 2 reviews
Horrible service. Stay away from it!!
I bought a stainless steel model (D5424SS) on March 13, organised the delivery and installation on Mar 16. Then I realised that white colour suits better with my cabinet, so called ASKO on Mar 15 to change the colour to white. Then my trouble starts.
First, I was told they can't deliver on Mar 16 because I changed the color of the dishwasher. Odd, but I understand each company may do things slightly different, so I am happy to have it on an alternative date, and organised Mar 18. I took a day off from work on Mar 18, but heard nothing at a...Read more
ll. Called ASKO again in the afternoon, and was told that they have run out off white in this model. I asked why I was not told in the first place, the lady simply said the person who asked my phone made a mistake, and she was going to tell him off. Throughout the conversation, she has not shown a single sign of sympathy to my situation, or apologised for the inconvenience caused. I was a bit fed up, but thought it is possible that guy overlooked the stock. I then asked when the stock will arrive, and was told after Easter, and they will call me to organise a delivery once the stock arrive. One week after Easter, I still heard nothing. Called them again on Apr 1. The guy who answered my call was a lot nicer. Yes, the stock has arrived for a while, but he did not know why no one contacted me. He organised a delivery and installation on Apr 6. I told him I was let down twice already, and I need to take time off from work, please make sure this will happen. He said he would put that in his notes. Waited the whole day on Apr 6, still nothing happened. Called ASKO again, said I had enough, and don't want it, please cancel my order and refund my money. Luckily, it is the same person who answered my call on Apr 1, he apologised and promised that he would cancel my order and refund my money. I checked my account today (Apr 14), no refund. Called ASKO again, was told it takes up to 21 days to receive a refund!!! Apparently, they did not received the request of refund at all!! What?! It took them 1 second to take my money, and it took them 21 days to give my money back - longer than tax refund. Moreover, I need to provide my credit card details to them AGAIN!3 comments
ASKO A.Asko
Hi Xin,
Firstly I would like to apologies for the experience you have had in getting your product delivered. I will certainly look into the matter further and find out what caused the del... Read more
ay and also the experience you have had. We would hate to loose you as a customer, so if you can give us one more chance in getting this resolved I can make arrangements for another product to be delivered in a timely manner and at your convenience. However if you still wish to proceed with the refund one of our consultants from the accounts team will call you shortly to arrange the refund.Hi, Vani,
Thanks for your prompt reply - I would have stayed as a loyal customer (my previous dishwasher is also Asko) had I got timely response like this in my previous encounters with Asko. But I have completely lost my heart by now. ... Read more
I do want to say that Jan from your finance department contacted me today to organise a refund, and promised that the money will be refunded in 48 hours, so I am happy that I don't need to wait 21 days. Regards XinASKO A.Asko
Hi Xin,
No worries, Please feel free to contact me should you have any further queries or you can e-mail me on [email protected] ... Read more
Regards Vani - Team Leader - After Sales ServiceSimilar opinion? Write a review on ieatwords.com.au!
Mandy D
- 2 reviews
It dries everything.. even plastic.
I love this dishwasher. It is so cleverly designed and fits bigger dishes and even champagne glasses. And it dries everything! Even plastic.
The cycles are slightly longer but if I put it on overnight, it is ready in the morning and can be unpacked straight away. No drying needed.
1 comment
ASKO A.Asko
Hi Mandy
Thanks for taking the time and letting us know about your experience. We appreciate your positive feedback.... Read more
If you have any queries or require assistance, please contact our After Sales team on [email protected] or by phone 1300 002 756 during business hours. Kind Regards ASKO TeamSimilar opinion? Write a review on ieatwords.com.au!
Pathetic Already!
Ordered an ASKO D5456SS via Harvey Norman was told that ASKO has confirmed availability of the D5456SS and waiting for a delivery date - Get a call back saying D5456SS is not in STOCK! Ok fair enough opted for D5646SS $200 extra and happy to pay - [name removed] form HN COburg advice that ASKO will call me and take payment and to wait for the call. Delivery fixed for 11/03 and had to take a day off for this!
Mid day no calls - nothing, called and ended up finding that ASKO "missed" the order and can't get it to me until next week!!
Ridicu...Read more
lous! [name removed] who called me was unprofessional and even asked me to get to the warehouse in 20 mins if I wanted it this week!! Pathetic!!! Waived off the $200 but that's not what I want I loose 2 days off pay at work and unprofessional service from ASKO! Unprofessional - unreliable (already) hope the unit works!1 comment
Okie..!! Thanks to my review above ...Guess what - I had the dishwasher delivered to me by 7pm last friday..! Thanks to ASKO in resolving this..! and good to see you care about the customer experience... Read more
..!! But a delivery driver came to my house today to deliver my Dishwasher AGAIN...!!Similar opinion? Write a review on ieatwords.com.au!
Find out how Asko D5424SS (Stainless Steel) compares to other Built-in Dishwashers
Know better, choose better.
JennSouth East Queensland, QLD
- 4 reviews
- 1 like
I love this dishwasher
I love this dishwasher. I recently changed from another brand (12 years old) so was a bit nervous. I can't fault it. Sales person at Winnings was brilliant, the dishwasher is easy and just works. I recently thought there was something wrong with the start switch and the service guy was amazing. (It turned out that I wasn't pressing it properly, but I wasn't charged and the guy was great about it.)
2 comments
ASKO A.Asko
Hi Dissapointed...,
Thank you for taking the time to review this product and we are so pleased to hear you are happy with its performance. If you need any assistance in the future please feel free to ... Read more
I just realised my User Name was Disappointed User. Sorry about that. I can't change it. That was for my whinge about a food processor!
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Kel W
- 2 reviews
- 2 likes
I LOVE IT!!!!
I purchased this model approximately 2 years ago and I love it, I only use the recommended Finish dishwasher tablets and the Finish rinse aid. I turned the water temp. and drying temp. both up to high and find this gives me the best results. The machine is quiet and the stainless steel cleans really easily, but what I really love is I frequently use the rinse cycle to wash my dishes and it only takes around an hour, I get the odd bit that has to go back in for a second wash but for a wash that takes only an hour...who cares...
Overall I think Asko is great value for money and I love it so much I will be buying a washing machine and dryer in the future.
1 comment
ASKO A.Asko
Hi Kel W,
Thank you for taking the time to review this product and we are so pleased to hear you are happy with its performance. If you need any assistance in the future please feel free to email me at [email protected] ... Read more
Kind Regards, Vani - Team Leader – After Sales ServiceSimilar opinion? Write a review on ieatwords.com.au!
M ZSydney
very poor customer service.
Purchased an Asko dish washer after new year. Had to organise someone to be at home to receive the delivery, but the technician had no show twice. When try to make a compliant, the representative is very rude and it is far from the professional service that they praised themselves as.
should have listen to the stuff from DJ that ASKO's after sell service is below bar.
Stay away from this brand.
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This is imperfect could do without it !
Our old pre digital Asko was great but we had to leave that in the house we recently sold,bought another on the history and experience of that machine but this one is a pain in the but If there was some simple way of resolving the F12 error when there is plenty of water pressure available I would like to know about it,AAAAAAAAAAAAAAAh!!,Merry Christmas Mr Asko?
1 comment
ASKO A.Asko
Hi Waen,
Sorry to hear about your experience and I would like to help resolve the issue. If you could kindly email your details to [email protected] I would be happy to look into it.
Kind Regards,
Vani - Team Leader - After Sales Service
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- D5424SS (Stainless Steel)
- Verified purchase
ASKO ERRORS
We purchased this new machine 2 years ago after owning a previous Asko model for 20 years. We went Asko again because we had such a good run with our previous machine. Whilst the new model washes as well as the our previous model, unfortunately it has never been as reliable and had has continual F11 errors the entire 2 years of ownership. This error stops the machine from running and then continually beeps until you go and turn it off. This error is supposed to be caused by a blockages in the drain hose, pump or filter. Every time this happens ...Read more
I clean the filter, check the hose and do all things the online manual suggests. This never seems to work but strangely the next day it works okay again. When this became a common pattern of events I had Asko service come out to look at it. The tech said he could not find any fault but he did say he didn't think it had been installed properly. I then said that's strange because it was installed by Asko. He replied "Oh okay, well lets see how it goes then" Unfortunately the fault has kept on sporadically occurring. It's a very inconvenient fault especially when you have guests or people staying. It's been difficult to book another service because it usually goes away after a few stops and starts or the next cycle or at worst case the next day. You also don't want to end up looking stupid when you call the tech and it decides to run okay when he turns up. My concern is like a lot of electronic manufacturers today, Asko may have sought cheaper means to manufacture their most recent models due to the new electronics intrerfaces. They have lost the simplistic problematic free features like dial controls and possibly the build quality they were once well know for is just not there anymore. I have just purchased a new Miele for a new home I'm currently building. Fingers crossed this machine and the service will be of a higher standard and not have issues.1 comment
ASKO A.Asko
Hi AndyC,
Sorry to hear about your experience and I would like to help resolve the issue. If you could kindly email you details to [email protected] I would be happy to look into it.
Kind Regards,
Vani - Team Leader - After Sales Service
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Questions & Answers
Jean Barlowasked
my machine, 2 yrs old, is not washing well. Cutlery, especially, is coming out dirty.
No answers
Patrickasked
When I use dishwashing pods, sometimes the pods don't dissolve and I find them in the cutlery tray or still in the detergent holder. Should I only be using liquid detergent?
2 answers
I use the Aldi brand ("Logix) of tablet and it works perfectly does the same or better job than the well-known ones and costs a fraction of the price of the others. Even though it is recommended to put the tablet in the detergent holder, I have just put it in the bottom of the dishwasher so it is being dissolved from the start and that worked well too.
We stopped using pods earlier on and now use dishwasher powder that you can purchase from Coles or Aldi. In addition we put 2-3 capfuls of vinegar into the liquid holder and this combination works well and is cheap!
Vicasked
A mouse has nibbled the outlet hose. As this isn’t a warranty issue I would like to replace it myself. Do you have any instructions for diy replacement? Model D5424 thanks
No answers
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ASKO A.Asko
HI Nick,
Thanking for taking the time in giving your feedback. Please feel free to contact us, should you need any assistance in future. You can contact us on 1300 002 756... Read more
Regards Vani After Sales Support Manager