Wish I'd seen these reviews first...
Ordered a vacuum on Jan 25. They say getting it into them takes "2-12 days. The average is 4"... It's Feb 12th and we've heard no word.
Called them up - (the rep didn't have the authority to look up the order by the order number, for some reason), and it took putting me on hold to find the order. She returned, and the vacuum conveniently had just arrived... they'll be shipping it tomorrow. I wonder if I'd have gotten the same answer if I'd called last week...
Not really looking forward to what happens if we need a warranty replacement or repair from these muppets.

3 weeks after ordering may vacuum cleaner and variously being told that it was stuck in customs and that my order had erroneously been marked as suspicious I still have no word on when this will ship. Every time I call I I'm told that stock is expected that afternoon and I will get an email as soon as my order is dispatched then... Silence. Will be seeking a refund tomorrow.

I purchased a V8 absolute Dyson 12 days ago. It states on the delivery Average of 4 days though can take up to 12 days. I'm yet to even receive the email where I can track my order... I phoned last Friday to where I was informed that my order would be sent that day and I would receive my order by Monday or Tuesday. My order was in stock when I made the purchase... so why is it taking so long? Have they even sent my order? Where is my tracking number?

I purchased a Miele vacuum cleaner that wasn't available elsewhere - which made me a little suspicious. I received an SMS and an email confirmation of my purchase and then I waited... After a couple of weeks I phoned to check on the progress of my order and the gentleman told me he was just wrapping it. I was skeptical but needn't have been. Australia Post emailed confirmation the parcel was on the way and it was delivered the next day. The vacuum cleaner was a great price and worth waiting a short while for. I'd use this retailer again.

After more than a week they couldn't tell me where my order was. Terrible customer service. I had to chase them numerous times to find out. Ended up asking for a full refund. Was a complete waste of time. Will not use Aus-appliances again

Great service and best price in Australia very happy with the service and delivery time great company to deal with.. Excellent transaction.
This is the second Dyson I bought.

Ordered a Bosch slimline dishwasher after a competitor didn't have stock and wasn't getting additional in for a number of weeks. Price was good - better than most retailers and was delivered within a few days for a $25 delivery fee. Very happy.

Great service and best price in Aust very happy with the service and delivery time great company to deal with nothing is a bother with phone calls etc

They had the cheapest price & the product was in stock. They answer the phone and respond to emails promptly. They pay special attention to each order. Even after I received the order they addressed an issue with my product promptly. One of my best online shopping experience. Thanks Aus Appliances. Not sure why some others have reported bad service but for me they are the best.

I bought a nobo heater for my elderly sick parents. The heater stopped working after a few days.....possibly a timer error from my parents. As I live a few hours from their place I called aus-appliances and the lengths they went to to get a rep from nobo to go to my parents place to fix the issue was great. Thanks heaps for your willingness to search for a solution.

I ordered a dryer on May 25th. I emailed the company on May 29th to ask when they expected it to be dispatched. The reply was that it was due in the warehouse the following Tuesday (3rd June) and would be dispatched immediately. It is now June 9th. I have had no further emails from the company and I still don't have my dryer. I won't be using them again. I don't understand how they have these good reviews.

Poor communication, bad service, slow delivery

Prefer to pay for delivery than have this little surprise. Ordered three electric panel heaters online and only delivery option available was Australia Post eParcel. My eParcels usually arrive to the local Australia Post LPO agent for easy pick-up. Not a good choice made by Aus-Appliance for items this weigh/size, these had to be picked up from a distribution centre a 16km round trip from the delivery address. To top it off they could only be picked up 06.00 to 13.00 M-F and I was home as the delivery card was popped in my letterbox.
cheap
inconvenient

I called the Aus appliance store and the store manager happened to answer the phone. I asked the store manager if the item I wanted to purchase had the functions I was seeking. I then purchased the item over the phone (over $350). The store deducted the money from my account then called me to inform me that the store didn't have the item to sell. I was then offered an inferior product or a refund in which will take about 5 days.

the unprofessional business practice