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Australia Post Everyday Mastercard Questions & Answers (page 5 of 5)
100 questions from our users
Dead E.asked
I have been making purchases as normal with this new card but i can't get an up-to-date balance and my purchases say "pending" HOURS after my purchase? what's going on here?
3 answers
To be honest that's the same with me. That wasn't the problem back when I was using their Load & Go.
Priscila L.Australia Post
Hi Dead,
Pending transactions can be annoying as it can take a few days for them to clear so it's hard to see what your balance is. Have you registered your card so you can check the balance online? Here is a link to how to register -
Priscila
Yes I registered my card on the day I got it. I had no such problems with the load and go card and honestly I'll be moving away from this card asap.
MaryMargaret R.asked
[s the bsb number the same as the old cards or dont you need one.
1 answer
Priscila L.Australia Post
Hi Mary,
This is a pre paid card not a bank account so there is no bsb number available. When transferring money over
from your bank account you'll have to option to transfer a card.
Hope this helps!
Priscila
Gordonasked
How do i check my balance
1 answer
Priscila L.Australia Post
Hi Gordon,
Please register your card online so you're able to check your balance whenever, you can also download the app to check your balance on the go.
https://everyday.card.auspost/activate/
Priscila
Gordonasked
How do i check my balance
2 answers
I wish I knew!!!!!!!!!!! Gordon lives here!!!!
Priscila L.Australia Post
I replied to your other question.
Priscila
Ann Brownasked
Balance on mastercard
2 answers
Priscila L.Australia Post
Hi Ann,
If you want to see the balance on your card you'll first need to register it on our website - https://everyday.card.auspost/activate/
I hope this helps!
Priscila
Many thanks
Helen F.asked
After reloading is it 50 dollars everytine
2 answers
Yes. Every time the minimum amount is $50.
Priscila L.Australia Post
That's the minimum amount that can be loaded onto the card everytime.
Priscila
Samanthaasked
I am having trouble linking the new Everday card to my facebook business manager account. Is there a different way to do this? Or can we not link them to facebook?
4 answers
Priscila L.Australia Post
Hi Samantha,
You may not be able to link it. Can you tell me what the error code is when you do try?
Priscila
There is no error code, it says "this card was declined. Please use a different card and try again, or contact your bank for assistance"
I did call the help line yesterday and they advised that there are no direct debits from this card. It is only for purchases, which is what this is.
Is there a way around this?
Priscila L.Australia Post
I'm afraid not Samantha if the website does not accept your card there's no way around this.
Priscila
allanasked
where can i use this card
2 answers
Priscila L.Australia Post
Hi Allan,
Anywhere that Mastercard is accepted :) Read more about this card here - https://auspo.st/2IskNse
Priscila
thankyou
Matt W.asked
Two questions:
i) What are the transaction fees whenever I purchase a product online?
ii) I've purchased something last night and it says in transaction history "PENDING" still. My balance has not decreased by the amount I've paid.. I'm worried that I've paid it without using my own money.
1 answer
Priscila L.Australia Post
Hi Matt,
Here is a link to all the fee's and limits for this card: https://auspo.st/2kXfr0s
Pending transactions will eventually go through in a couple of days and the money will be taken out of your account.
Priscila
Michael K.asked
My Australia Post Mastercard could not be linked to Paypal. I phoned the help-line and was told Paypal was rejecting it. I called Paypal Help, and they said Australia Post was rejecting it. The card works elsewhere (e.g. Amazon), so is Paypal rejecting it or is Australia Post rejecting the Paypal linkage?
2 answers
Priscila L.Australia Post
Hi Michael,
The card can be used anywhere however it's up to the website if they want to accept pre-paid cards. Australia Post have no way of rejecting a card so it would be Paypal's decision whether they want these cards allowed on their website.
Priscila
Thanks Priscila,
I never read Paypal policy updates and their help desk is clueless.
Michael
Ray S.asked
What's BSB no and account no for every day carf
2 answers
Hi Ray. Like other credit cards, there is no bsb and account number. That is for bank accounts, not credit cards.
Priscila L.Australia Post
Hi Ryan,
The Everyday Mastercard is a prepaid card that you can load money onto however it is not a bank account so it does not have a BSB or Account number.
Priscila
maureen e doidgeasked
why can i not register my new cars it always says it cannot verify my information
3 answers
Priscila L.Australia Post
Hi Maureen,
Can you let me know if you're still experiencing issues with this? Are you trying on the app on our website? As much info as you can provide me will help.
Priscila
i have tried the internet and the phone with the same response every time
Priscila L.Australia Post
I recommend calling the support team on 1800 549 718 to help you verifying your card.
Priscila
leonard westasked
balance of my Australia post Mastercard account
No answers
leonard westasked
how do see account balance
2 answers
Priscila L.Australia Post
Hi Leonard,
You can register your card https://everyday.card.auspost/activate/ so you can check your balance :)
Priscila
thank you for your help everything worked
best wishes
Leonard
Is there a way to withdraw all the money I have on the card and cancel it?
4 answers
Hi TheyJustWantYourMoney.
I'm not really sure. I did withdraw most of my funds when I saw two fraudulent transactions, MasterCard charged 2.95% fee to withdraw cash from an ATM, but I left enough to cover some monthly payments. I am waiting, in hope, to see if my monthly payments actually get paid before I make any rash decisions. Needless to say, I'm looking for alternatives.
Stitch
Thanks for the reply Stitch,
I think I may withdraw my money and look for alternatives. I have no monthly payments on the card, just wanted it for casual online shopping which I now can't do. No point in it being stuck in the card until something goes wrong. If you ever find an alternative, please let me know. Not sure what to do in the meantime.
Cheers.
Priscila L.Australia Post
You can certainly get the funds off this card back to your bank account, follow these steps
Log in to ‘My Account’.
Select ‘Transfer money’ and then select ‘Cash out to a bank account’.
Select all of the currencies you’d like to cash out.
Enter the full amount you’d like to cash out for each currency.
Enter your bank account details (account name, BSB, account number). Double check these details to ensure a successful cash out.
Select ‘Complete cash out’ and you’re done!
Can you tell me more about why you're unable to use this card online? Have you been having issues with it?
Priscila
Janetteasked
I’m am wanting to load this card with our own funds to use in NZ. Will I have any problems doing so?
2 answers
I’m unsure about how nz post office operates but I cannot see why should be any problems doing so.. phone the number on the rear of the card if any issues, but I’d demand at the counter to not help to add money but to also check that it’s not suspended or locked.
Priscila L.Australia Post
Hi Janette,
This can be used anywhere that Mastercard is accepted :) Hope you have a great trip!! Keep in mind, you can also load NZ dollars onto the card.
Priscila
Hazel C.asked
Why does this work on barely any sites? I'm having serious trouble using it even on trusted sites like ebay or Amazon, I don't get it.
Additionally, when I was having trouble transferring money online, I tried converting it to USD (The currency it was asking for), but it didn't work- When I converted it back to AUD, I'd lost $30! What's happened here??
6 answers
I am having the exact same problem in relation to sites. It not even working on sites that apparently accept MasterCard now.
I cant use this card with Amazon Digital or Amazon gift cards. Amazon say they get a generic decline from the card issuer. Called customer 'service' and they say that the transaction 'does not meet the approval criteria' due to security reasons. Huh? This is Amazon, one of the the biggest online stores in the world! WTH is it with this card??? Totally useless
I am having the same problem. Had no trouble with the load and go. Bought this to use online and it wont work with my paypal account or QKR for school payments. Not happy
Cody J.asked
I have made four purchases in recent days however they continue to be listed as pending activity and the balance has not been taken off my card I am wondering what this is occurring?
1 answer
Priscila L.Australia Post
Hi Cody,
They pending purchased will eventually go through, it just may take a few days for this to happen. If you're still having issues please let me know.
Priscila
aliceasked
I have had a load & go card for years, yesterday for the first time a site that I only started using last month with no hassles was refused payment from load & go. There was ample money to meet the amount to be paid, if i change to the new master card will there be any restrictions.
No answers
Carmen Coyasked
I want to register my Post everyday Mastercard my Antiprotection sends out a warning DANGEROUS PAGE!!!
why is this the case?
Other Transaction Accounts / Debit Cards
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4.3(3)Other Transaction Accounts / Debit Cards
ING Orange Everyday
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3.6(11)
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