We needed to refinance our loan, which was already with Auswide Bank. Amanda Williams our lending consultant was amazing!!! She took the time to sit down with us and discuss our situation, and she came up with the best solution for us. Amanda made it such an fast, easy and painless process, and we would recommend her and Auswide to anyone. Julie R and Andrew R

Couldn’t be more disappointed with this bank. Have had a home loan with this Auswide for one year & they have already done 2 out of cycle rate rises. The 1st was before we had even paid our 1st month. It appears like Auswide put profits before customers just like most other banks.

Don’t do it. There no breed than the big 4. There managers go early and there always on leave . Go to complain and guess what. The G M is on holidays. And we just had Xmas and new year. It’s a joke. For your loan answer. You have to wait for the loan manger. Who must be god. Because no one else steps up into the job when he’s not there. Same old tricks as the big 4

I was on a variable rate since 2016 and the market saw loan rate drop, which was never passed on to me, even after a few phone calls. Instead, they bumped up the rate from 4.something to 4.6 when the comparable rates around were just 3.99. That's one part of the problem. And man, their customer service is the worst of all. I will never get something with them again and I recommend NOT to go with them either.

I have been with Auswide Bank for many years, in fact before it became a bank. I live some 3 hrs away from my nearest branch, so I do all of my banking online. I have set daily limits on my account as a secure measure and find that all I have to do is send an email to the bank if I need to pay an amount above that limit. This happens very quickly and payments are usually made in one business day. I could bank with all of the major Banks within 10-25 minutes from where I live, but I am so happy with the service that Auswide Bank give me, that it never crosses my mind to change. "You cannot go wrong with this Bank", easy online transactions, great reliable service and services all of my Banking needs professionally.

Need Financial Advice? I needed some advice on a few financial matters and the Staff at Auswide Bank were so helpful and really went out of their way to help me understand. They always make me feel like a valued customer and I never have to wait any longer than a couple of minutes to get served. That’s what I call great Customer Service.

I would like to thank Auswide Bank for promptly returning the money that was stolen from me! In particular, I'd like to single out Tannika at the Stockland branch (formerly Sugarland) in Bundaberg. She took the time to listen to my concerns & offer me comfort through my tears. Thanks again Auswide.

Our experience is similar to Mrs Deano's. We have a mortgage with ME Bank, paying 4.89%. However, this bank advertises the far lower rate of 3.69% for new mortgages. When they bank tersely refused to consider a lower rate for us, we decided to move our mortgage to a bank offering a lower rate. However, my investigations so far show that many, maybe all, banks have this practice. I wonder, does this mean we should move our mortgage every year or so? Does anyone know of a bank or lender which does not do this?

I done a lot of research on mortgage providers, and to be honest they're all bad, Auswide had the most genuine positive reviews as most of the big banks have fake positive reviews from staff dropping there name for their own benefit.

My mortgage and valuation of the property was approved in days well before the settlement date, relieving the uncertainty to both parties. Communication was impeccable, and any question dealt with promptly. I`m not going to name drop but all the staff I had dealings were awesome.

I do and will continue to recommend them to any home buyers.

I applied for a home loan with Auswide while the application was through broker, got very surprising questions on deductions income etc.
I have taken other loans in past as well and I am really disappointed by the way the credit approval process progressed.
Finally took the call not to go ahead with them

Auswide bank are people orientated. You speak to a person. Over counter or on phone....a person!
They treat you as an individual. They are supportive, approachable and helpful.
Best bank ever

My Partner and I had already approached 2 other banks trying to purchase the home we already lived in. The purchase was unique in that we were buying it from a family member at a reduced rate and needed to show the equity in the application. Auswide not only understood what we were trying to do but supported us in helping valuers and solicitors also understand what was required. I cannot thank you enough, you have helped change our lives.

My husband and I last year consolidated our owner occupied loan and investment property loans to Auswide Bank. We also have a business loan with them now having recently purchased a larger property north of Bundaberg. The service and staff are second to none. The savings we've made by switching banks and saving on rates has put more back in our pocket and the mobile app and internet banking technology means I can access my account details, redraw excess funds at any time and monitor my 100% offset accounts. Go Auswide Bank!

We needed a better home loan package, having been with one of the big 4, getting ripped off all the way through. Auswide gave us a deal that none of the major banks could match it, let alone beat it. Deb and Diane were fantastic and great help throughout the process. I would definitely recommend Auswide for home loans.

Always a bank that treats me with respect and patience, always treated like a highly valued customer when I have needed to talk to a consultant online and in person to persons communications.Since becoming a customer my experience and other known customers always changing so they have always been given better money saving deals to existing and new accounts and services the best service and deals for me for wotever different accounts held over 20 years at this community bank. Keep up the good work!!!

I don't go into the branch very often, but when I do it to be greeted by friendly, happy and helpful staff. That's a great bonus.

Staff at Tewantin's Auswide Bank are friendly,helpful & professional. They know clients by name and it's nice to be acknowledged when entering the bank.