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Auswide Bank Online
RogerQueensland
Hopeless
Trying to help my 83 year old Dad in law to set up online banking as due to COVID and his serious risk status, is not allowed out of the house. He banks with several banks - others were easy to set up - just ring bank - get authorisation number and it was all done in a short time. With Auswide - not a chance. On their site it has to be a form completed and allow 3 days to have actioned!!!! Really - in the 21st Century we have to do this. I rang them and was politely told it was only done with a form and it could be posted back, faxed through ...Read more
or call to local branch. Since Dad doesn't have a fax, uses internet wireless and is not allowed to go down the street due to COVID concerns, I explained this and the operator said it can be emailed in. So, printed off the form, had Dad fill it out, had to take a picture of it, uploaded it onto my computer to then email to Dad's computer to then attach to an email. Problem is there is no email address on the site - only a request email facility. It beggars belief that in this day and age, we have to resort to this process which for anyone is a pain but for an elderly customer, is almost prohibitive. Dad is seriously considering closing the account altogether and moving to one of the other banks and I don't blame him. Very poor.
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Jacob
- 3 reviews
Keep up the good work Auswide
As a customer it feels like recently Auswide have made a big effort to put customers first. Their communication and service has improved substantially in recent months. Keep it up.
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Great customer service
So happy with the service we've recently recived. We took out a car loan and it was a seamless experience with a great turn around time. Would highly recommend to all my family and friends
4 comments
No problrm at all, we applied online and then corresponded with Katrina Thompson. She was amazing.
Auswide B.Auswide Bank
Thanks Jenn! :)
I'll pass your feedback on! Happy driving!
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Find out how Auswide Bank Online compares to other Banks
Know better, choose better.
Home loan application
Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!
1 comment
Auswide B.Auswide Bank
Hi Ben,
We're sorry to hear that your experience wasn't to expectations! Like any business, we're always striving to improve and we'd like the opportunity to take your feedback and better understand y... Read more
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FionaQueensland
Disappointing Service
The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par
1 comment
Auswide B.Auswide Bank
Hi Fiona,
I'm sorry to hear our service hasn't been to expectations. We'd love the opportunity to hear more about your experience and how we can improve! If you'd like to discuss further, please don't hesitate to contact us on 1300 138 831.
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Auswide B.Auswide Bank
Wow Jenn! Thanks so much for your kind words! Would you mind letting us know how you applied and/or who you spoke with so that I can share your feedback with them? We love hearing a good news story! And I hope you enjoy your new car! Vroom vroom!