When you make a claim with them, does not matter how trivial it’s, expect to be faced with unfriendly customer service, suspicious attitude, and unhelpful manner.
I had very bad experience with them and I don’t exaggerate if I say making claim with Direct Budget(auto general) was more traumatic than the accident itself. I strongly encourage you to avoid them.

Not impressed with this Company, on hold forever on the phone to make a claim or ask a question.
Wish I had stayed with my old insurance company. I forgot to disclose a claim I made quite sometime ago
and they charged me an extra $100 plus because of this. Never deal with this company.

They try to scam you for more money and don't accept what you send them and keep harassing had enough of their nonsense better stay clear and go somewhere else

My pensioner mother in law was the not at fault third party driver involved in an accident with a Virgin Insurance customer. (Auto & General are the underwriters for Virgin Insurance). Virgin refused to pay a fair and reasonable total loss market value settlement figure for the vehicle. Virgin have offered a settlement figure $3,000.00 below the market value and I am still disputing the claim 5 months after the incident. Richard Branson you should be ashamed of yourself.

One star is more than they deserve.

Now entering three weeks for a claim in regards to an accident I didn't cause.
The untruths told to me by the insurance company representative were amazing.
Encouraged to settle for an amount that was ludicrous. Compared the car I insured to an entirely different generation car.
The game that then ensues is let the customer stew. Now going into the third week with no contact.
You may find yourself seeking legal representation on your claim.

I DO NOT RECOMMEND THIS COMPANY AT ALL!!!

Had an accident with a truck more than 2weeks ago and gave it for repair the next day. Auto & General Still havent fixed my car. Every time i call the insurance they claim that the Auto & General repairs Concord is still waiting for the new tyre. I don't understand how long does it take to order and replace it!! Its costing me so much money to catch a cab to work and back home. Also, apparently an insurance Claim agent had left a note that I had already picked up my car even though I have requested towing it back to my place because i cant pick it up and also the fact that it still hasn't been fixed yet. Incompetent and Terrible service!!

this is the worst insurance company i have ever dealt with
$110 000 car stolen and they are hiding trying not to pay
refuse to answer calls
the person in charge is misteriously never available

Shocking service, nobody from this company ever called me back until i was finally lucky enough to receive help by a lovely lady in disputes. I was made to take my car to their preferred repairer who took over 9 weeks to return the car, and it still isn't fixed properly!

Not with this insurance, making a claim against one of their customers. They expect me to do a lot of running around with out of pocket expenses for me which they wont cover.

I had such a bad experience, such a shame for you guys. Literally you guys give me a dodge. I made a biggest mistake to purchase insurance.
I bought a car, and insurance on the same day someone hit my parked car next day. I have all the receipts and everything. I was not at fault and even still have to bear all the loss. They have deducted premium, taken rego give less amount in terms of market value. I have just bought it a day ago.
They are literally bad service from claims department.

Worst insurance company in Australia.

They blatantly disregarded my financial situation after a claim had been filed against me, it took them many weeks to send me out an itemized quote for the cost of repairs, when I received the quote there were item that were replaced that I didn't do damage to, along with the quote it was very expensive, over $3000 worth of damages all for a rear bumper bar that cost $308.65 from Toyota and they still could t justify the cost of the extra $2700.

I have put in a complaint about this company.
I will never be using this company nor will my friends or family.

A lot of comments basically summarize all I have to say about the experience I had with A&G- slow response, no Assessment till after 2 weeks and once finally getting my car back after 5 weeks still waiting to get paid for the invoiced amount (only a small claim of $1200)-
Budget if you going to stay insurer of the year blah, blah, blah - get yourself another Underwriter to replace the pathetic A&G !!!!

When I made a claim they did not process the claim directly. They requested driving history for five years and claim history from ex-insurance company. And then they request to pay extra premium before processing.
And also they increased premium- 100%. In a word bad company. Do not use this company.

I called to cancel my policy, funnily enough based on the amount of bad reviews.

Dana was polite, not pushy but gave additional information. She almost kept me there. But for other reasons I have cancelled. I would urge people to seek there own experience. Remembering that people are always going to leave bad reviews. But it takes a lot to leave a good one.

She cancelled the claim, had answers to all my questions, was polite, not pushy and not stroppy about me cancelling as others may be.

Based on this.. I would not rule them out in future.

Thanks Dana. I hope this starts a new trend of people leaving good reviews for you!!!

My car was written off, not my fault.
It took several weeks to assess the damage. A&G never returned phone calls as promised or were not available (especially the assessment team ). The car was to be repaired but when extra damage was found it was written off but I received much less than the repair cost. All this took 6 weeks and no hire car was organised by them. 6 weeks now and still matters to be finalised. A very disappointed customer.