Keira at the Canberra branch showed amazing service right from the start. We wanted to move to an ethical bank and Kiera & Bank Australia have made that happen. Always on top of emails, phone calls and any questions we had about our home loan. Wonderful to have settled with Bank Australia.

Danielle was very helpful and responsive in our mortgage application. She was always available and friendly when we went into the Canberra branch and explained the mortgage options in ways that we could understand. She guided us through the application process and helped trouble shoot a couple of issues that arose. The only challenge was that it was difficult to reach Danielle by phone. We had to phone through the Bank Australia switch board which meant lengthy holds at times.

We've recently switched to Bank Australia from one of the 'big four' banks, as part of the protest against investment in fossil fuels, since we were needing a new loan anyway. Bank Australia's customer service has been unbelievably good. I'd forgotten what it feels like to deal with "real people", you know? What could have been really complicated, especially given the disruptive year, they have made simple and easy and even enjoyable. I would have recommended them anyway as a model of bank I approve of: customer-owned, responsible investment. If every bank were like this there would be no financial crisis and no climate crisis! And then on top of that to be so good at their job, it's a dream come true.

It’s been great switching over to Bank Australia for my home loan and other accounts. Kiera in the Canberra branch was extremely helpful and responsive to all my emailed questions!

I have just started my own business and needed a bank account opened up ASAP! Manjeet was incredibly organised and had this done within an hour!! Within 5 minutes of opening my account I was also able to login to the Bank Australia app too. Very satisfied

Danielle in the Canberra branch has been amazing in supporting us to make the switch to Bank Australia. She was prompt, efficient and responsive in answering all of our many questions, whether in person, over email or on the phone.

We are proud to be with a Bank that is committed to saving the planet and ensuring that our money is invested towards a positive future for generations to come.
hanks,

Anthony

The Bank Australia lending team were responsive and responsible, making sure that my home loan was affordable and approved in a timely manner. And their rates and changes are low.

The Canberra branch of bank Australia ensured our refinance was easy, they were timely, thorough and stepped us through the process. It was easy to switch and join an ethical bank!

We have recently taken out a mortgage with Bank Australia and re-financed an existing home loan from another bank due to their non-existent stance on money laundering. We chose Bank Australia on the grounds of both alignment with our values, on customer service and their highly competitive interest rates. The customer service has been first class from initially Brad, then Danielle. Danielle has been our tenacious advocate with the other bank to discharge the existing mortgage. The difference in service is so clear that we have transferred all our banking from the other bank to BA.

I'm an American with family in Australia. I wanted a bank to be able to easily transfer money here in AU. This is the only community owned bank in Austrailia, which means that they really care about the people. Yes, it's that good! The staff are super friendly and they don't make you feel like you're not important (unlike most other banks). Let's make this the #1 bank in Australia!

We’ve just refinanced our mortgage to BA. We weren’t happy with our previous banks attitude to the environment. We did our homework and are so satisfied with the move to BA, we’d recommend everyone make the change. That’s how society betters itself.

A friend recommended this bank for Term Deposits as the rates were excellent.
As we have only joined the bank we found the service by the Customer Service Officer was excellent, explaining the services the bank provided and going that extra yard to help us.

We had an initial discussion about about joining BA and she provided all the information we needed. It was efficient and friendly. We have opened accounts for the whole family

My partner and I visited Bank Australia Kew for the first time today and we had a wonderful experience. We were looked after by Manjeet, who was friendly and efficient in helping us to open multiple accounts. His knowledge of which accounts were most suitable of us was extremely useful. This was a great start for us as new bank Australia customers!

I have banked at the Bendigo branch for over 20 years. Since retiring I have needed extra support with choices and decisions about accounts. I always find the staff knowledgeable, friendly and patient.

We have been with this bank for nearly 2 years. The staff have been very friendly, professional and informative. Initially they refinanced our existing loan and then supported the purchase of a new home. The staff are alway welcoming and friendly. Nothing is too much trouble. They managed our new purchase with thorough attention to details, always working with our best outcome their top priority. I totally recommend Bank Australia and especially our crew here in Castlemaine.

We have all of our accounts and now our home loan with Bank Australia. Not only are they a sustainable bank but we have had the most positive experience with their customer service. Brad Day from the Canberra team assisted us with our first home loan this year and we couldn't have asked for more. He was efficient, friendly and always happy to answer our many questions!
Bank Australia offer competitive rates and banking options and we couldn't recommend them more highly!

We've been with Bank Australia for over three years now and have never found something that is too hard or unachievable. All requests are met with a genuine interest in helping out and are followed through. We've recently taken out our first home loan and felt supported at every step, despite some challenges with the reinsurer. Couldn't recommend them more.

Ive only just refinanced my mortgage with Bank Australia after being with one of the big 4 for a decade. So far the experience has been excellent - the staff are friendly, professional and responsive without being at all pushy.

Been with This bank since its conception 46 years approx started out as st mary credit co-op
Reliable and trustworthy make you feel confident when dealing with them
Always pleasant to deal with and are customer focused