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Reviews

(55)
(3)
(4)
(4)
(52)
  • Product Quality
    3.6 (21)
  • Return Claim MadeYes (2) · No (24)
  • Customer Service
    3.0 (24)


Highlands

HighlandsSydney, NSW

  • 6 reviews

Appalling Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers

Kieth

KiethCentral Queensland, QLD

Do yourself a favour and go elsewhere

published

Ordered an aircon in august 2020 waited 2 weeks and still hadn't arrived, so enquired about it and was told: "Oops we forgot to send it". Waited another 2 weeks and still nothing. Enquired again and the response was "The courier keeps forgetting to take it" So more waiting and another inquiry. now I get hung up on.
Now it's January 2020 and after constant crap I've started a card chargeback with my bank.
So do yourselves a favour and just go elsewhere or walk into the store and eyeball what you want to buy.

Customer Service
Return Claim MadeNo
Store Locationcharleville
Selina

SelinaSouth East Queensland, QLD

Worst store

published

Ordered an Apple TV to be told it would be at the store within two days, call them two days later to see what is going on and being told we don’t know when we are getting the stock in it could be a little while

Customer Service
Return Claim MadeNo
Store LocationUnderwood
By Carol - Moe

By Carol - MoeGippsland, VIC

Friendly, helpful and courteous service at Betta Home Living Moe

published

We visited Betta Home Living Moe this morning with the intent on purchasing a refrigerator. Ben, the salesperson we dealt with, was extremely helpful and very generous with his time, there was no hurrying as we looked at the various models on display. We ended up also purchasing a microwave, a kettle & toaster and also a bedhead and base and Ben gave us a really good discount. On top of this excellent service Ben also arranged to have all the items delivered the same afternoon and the bed and base were assembled by the delivery staff which was a huge bonus.
We had a very productive experience with friendly and courteous service by Ben. We highly recommend Betta Home Living in Moe.

Thanks Ben
Carol

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta Home Living, Moe
See all answers

Very happy with Betta in Moe

published

As I'm very time poor right now I did my research online. Phoned Moe on Thursday morning to purchase a washing machine and it was delivered Friday morning, They were also able to take my old machine away.

Customer Service
Product Quality
Store LocationMoe vic

The reviewer stated that an incentive was offered for this review


DOMENICO GROSSI

DOMENICO GROSSIGreater Melbourne (Outer), VIC

  • 2 reviews

Impeccable service at Betta Home Living in Craigieburn, Vic.

published

Not a local of Craigieburn, had no idea it existed, in desperate need of a washing machine, I started ringing around to various electrical outlets. Not happy with the service, I was getting, I spoke to a friend who advised me to contact Betta Home Living in Craigieburn, which I did, they were very professional and very helpful.
Thankyou to Lib Fiore (salesperson) for all your help.
I definitely will be back and definitely will be spreading the word around.
Regards Sandra Grossi

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn, Victoria
See all answers

Jacqui

JacquiPerth, WA

  • 5 reviews
  • 2 likes

Product great, customer service not so much

published

a return of a product

published

What a nice couple of fellas, good service and no worries when asked to take a product back and replace it, friendly and happy to do it thank you A and M

Product Quality
Return Claim MadeYes
Store Locationbairnsdale vic
Joel G.

Joel G.South East Queensland, QLD

  • Verified customer

Betta living Virginia

published

Ordered tv toaster kettle $2400 total . Was told max 7 days so I decided not to drive to a south side store that had stock. That was 2/10/19 its now 24/10/19 still dont have all my stock. Tv arrived almost 16 days but no communication no defence, they paid delivery on tv when I demanded it but worst service ever avoid at all cost

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVirginia
See all answers
Katie E.

Katie E.South East Queensland, QLD

Disgusting Customer Service Mermaid Beach Employee Kylie

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMermaid Beach
See all answers

Jason F.

Jason F.South East Queensland, QLD

  • 6 reviews
  • Verified customer

Price Match Policy

published
Customer Service
Store LocationBetta Home Living

Service Plus

published

Fantastic service from Sandy and Brady and the team at Betta Electrical Invermay. One little issue and they had it fixed in a flash. Your prompt response to sort this out was much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInvermay Launceston
See all answers

Carol Szumlanski

Carol SzumlanskiGippsland, VIC

  • 2 reviews

Betta staff in shop in Moe Vic.

published

The staff in the Betta shop in Moe, are friendly and extremely helpful, the delivery men are pleasant and happy to put items where requested.
For electrical appliances I only shop at Betta in Moe. Vic.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoore Street, Moe. VIctoria
See all answers

The reviewer stated that an incentive was offered for this review


Thomas

ThomasGoulburn Valley, VIC

  • 35 reviews
  • 1 like
  • Verified customer

Great customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta home living epping
See all answers
Kaz D

Kaz DCentral West, NSW

  • 4 reviews
  • 1 like

New fridge!

published

Purchased a new fisher & paykel stainless steel fridge. I absolutely love the stainless steel finish, easy to wipe over and keep clean, & just as amazing inside the fridge which has beautiful glass shelving which makes the fridge look open, easy to see what's in your fridge and easy to clean. Lots of shelf space with freezer on the lower part of the fridge with clear pull out storage. Great for couples or family use. Betta have a free delivery in our area and take away your old appliance and install the new appliance with great service. We shop here for lots of our appliances.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta home living Orange NSW
See all answers
madliz83

madliz83Metropolitan Adelaide, SA

  • 10 reviews
  • 2 likes

McLaren Vale Store Is Excellent

published

The Staff at the McLaren Vale Store are so helpful and have always gone that extra mile for us. Would Highly Recommend them to Friends and Family as i have already done. Will definitely be back for our next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta Home Living McLaren Vale
See all answers

Adam

AdamGreater Melbourne (Metropolitan), VIC

Craigieburn = absolute pig

published

I was purchasing a new TV. [name removed] from the Craigieburn store spoke to me like an absolute pig when I attempted to price match. I took my money and went elsewhere. Woeful customer service. Avoid.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn
See all answers

Third-party delivery and store credit?

published

Ordered online. Received call from a random, third-party place about delivery. Upon calling the place, the person did not know of the call. Said they did not have the item in stock. Tried to sell different item. Had to get store credit, restricted to the store delivering the item? Invoice says item picked up from Betta Home Living? Would have at least expected the store I bought it from to be in charge of delivery and to handle the store credit. Overall disappointed and hope others are aware

Customer Service
Return Claim MadeNo
Store LocationBetta Home Living Online

Wilmoi

WilmoiPerth, WA

  • 4 reviews
  • 3 likes

Poor Website information Poor delivery times Poor communication

published

Ordered three items. One delivered in two days - good result. Two we heard nothing - so after two weeks we contacted them. We were told the items are no longer available from the manufacturer. There was no mention of this on the website when we ordered!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Kennedy
See all answers

Sorry. Talk to head office

published

I ordered a product from website and they said product would be delivered in 3-5 working days. After 8 days, I questioned the order. The response was "our branch doesn't stock this. Talk to head office. I cant help you". My suggestion is to order from more reputable brand


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Questions & Answers

Deborah

Deborahasked

Isnt it the responsibility of installer of large electric appliances to remove packaging from house? Not leaving it there for customer to have to try and dispose of. To big for council bins.

3 answers
cilla
cilla

Yes it is they should have done it for you

ameli
ameli

I think that this negotiable, there is no consumer law that says packaging must be removed by the installer. It's just bad manners really. I would ask do you remove packaging and my guess is rather than lose customers the seller will agree to remove. I have noticed that some sellers make the removal of packaging, cleaning up after themselves, a selling point. Some will even remove your old bed when they deliver your new one.

Fired Up
Fired Up

It would depend on what was in the invoice/website details..TOO


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