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Bicycles Online Questions & Answers (page 2 of 2)
Shopping Experience, Products (See All)33 questions from our users
Where do you ship to?
Hello
We only ship within Australia. Please see link below for more information
https://help.bicyclesonline.com.au/hc/en-us/sections/200939780-Shipping?flash_digest=303ae08a36293b3050eecb5f008f6f8b91e6fb15
Has anyone recently bought from bicycles online they are having a massive sale right now it almost seems like a scam?
Hello
Thank you for your question
Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
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I have been scammed....I am usually on to stuff like this but the add came up in my Instagram feed - I guess targeted as i'd been looking at bike reviews etc recently (things a bit tight with dosh at ...
Read morethe mo so was hoping to get hubby a half decent bike in an EOFY sale for his b-day). When I went into the add it did show me reviews from bikesonline website - it seemed legit although the price definitely seemed too good to be true - silly me. I did not receive an e-mail receipt and now having read the above bicycles online official message, know I've been scammed - trying to contact bank, and worried they now have card details....
Yes I saw the same thing and now I'm not sure about that I'm trying to get some answers to.
How did you guys pay i am in canada and trying to buy but the prepaid visa card wont go through ?
Hello
Thanks for your question.
Unfortunately, we here at Bicycles Online only ship bikes within Australia. The other 'sales' and websites you are seeing if a fraud website. We have marked all of t...
hi do you also ship items to General Santos City, Philippines?if yes, is it free of charge?
Hello
Thanks for your question
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is it true that you are offering free international shipping? there is also an ad in facebook from your store offering almost 90% discount on all polygon bikes. please advise. thank you.
Hello
Thank you for your question ...
Read more Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au. All websites selling bikes at a much lower price are fraud, please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money. If you wish to purchase a Polygon bike, check out - http://polygonbikes.com/id/dealer/ to see if there is a dealer near you. Kind Regards
Hi, do you ship abroad? I live in Peru as would be the purchase process for my country. I want to buy a mountain bike, thank you
Hello
Thanks for your question
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do you ship to canada?
Hello
Thanks for your question
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Hi are those prices correct 2018 Polygon Xtrada 6.0 Mountain Bike?
35 customer reviews
NZ$157.22 NZ$1,420.04 0 D : 22 H : 31 M : 13 S
Hello
Thank you for your question ...
Read more Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au. All websites selling bikes at a much lower price are fraud, please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money. If you wish to purchase a Polygon bike, check out - http://polygonbikes.com/id/dealer/ to see if there is a dealer near you. Kind Regards
Can you please tell me what is this site? Is this scam? https://www.discycle.com/mountain-bikes-c8
Hello
Thank you for your questions
Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
...
Hi,
Do you deliver to NZ?
Tks
Hello
Thanks for getting in touch
Unfortunately we only ship within Australia at the moment. If you are after a Polyon Bikes, check out https://bikeshop.evolutioncycles.co.nz/rp?cn=1&b_0=655&s=od&l=48&pr=20-15500&t=0
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Hi! I am Rey from Dubai, United Arab Emirates, How many days for the shipping of bikes.
Thanks in advance.
Hello
Thanks for your question
Unfortunately we do not ship outside of Australia. Polygon might be able to help you further with purchasing a bike, please contact them directly.
Kind Regards
Hi, I noticed you advised a potential customer to come to the manly shop to check his size on the bike before he tries it. I am interested in the i8 and asked this same question to a customer service guy who called me back after leaving a message. He told me there is no shop it's more of a warehouse and basically I have to buy the bike and if I don't like it or it doesn't fit I can send it back! Is this normal? I simply want to have a look at a bike and check the sizing?
Hi Paul,
Thanks for your question. We used to have a showroom, however we have recently had to convert our showroom into more warehouse space to be able to store more stock and accommodate the incr...
Read moreease in demand for our bikes. At the moment, we no longer have a showroom where you can view the bikes - we are 100% online. However, we do offer a free 14 Day Test Ride Policy which allows you to test ride the bike for up to 14 days and if it is not quite right for you, then we will pick it up off you free of charge and you can change to a different size, model or obtain a refund. Conditions do apply, but for more information, see this link: https://bicyclesonline.zendesk.com/hc/en-us/articles/205290850-14-Day-Test-Ride-Policy
Hi,
Is it possible to test ride a bike? I live in Sydney, interested in you the siskiu 29.9.0 end aluminum 29er hard tail in a med. I'm 172cm and ride a giant anthem in a Medium.
Cheers
Steve
[email protected]
Hi Steve,
We have a showroom at 394 Pittwater Road, North Manly where you can come and see the bikes and check your sizing. We offer a 14 day test ride period after you have purchased the bike. Ful...
Read morel terms and conditions at this link: https://bicyclesonline.zendesk.com/hc/en-us/articles/205290850-14-Day-Test-Ride-PolicyGet an answer from our members and Bicycles Online representatives
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