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Shopping Experience, ProductsReviewer Photos & Videos
Great experience with Bicycles Online
Good price on the item I wanted and fast shipping, which is all I needed for online shopping. They also kept me informed via the emails. I would shop with them again in the future.
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Will Z.South Australia
BOA Folding Electric Bike
When the rear brake is engaged, the red light on the rear turns on automatically during the day, which is great - people behind me can see when I'm breaking. Problem is, during the night, when I have the lights switched on (headlight and rear light on), there's no indication that I'm breaking because the rear light is already illuminated.
What would be much better is to have braking result in the rear light flashing quickly, rather than solid-on. That way, not only would there be a distinction between night-light and breaking, but the fast fla...Read more
shing would be more eye-catching than solid. As for the headlight, it's useable, but unimpressive - it is bright enough that I do feel safe riding where the only light guiding my path is from the headlight, but it would be really nice for this to be twice as bright. The standard light doesn't have to be ultra-bright, like expecting the standard headlights on a car to be fog lights - I understand that would be overkill as a standard feature - but it shouldn't be necessary to add an extra light to achieve twice the brightness it currently provides. Other than that, the bike is great and difficult to fault - I love it and would recommend it.
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The reviewer stated that an incentive was offered for this review
ToddyCentral, SA
My other bike feels like a toy
The Polygon Siskiu N9 has surprised me. I opted for the 29 inch N9 jumping up from their Siskiu D8. The N9 is extremely confident over rough terrain, hard downhill trails and takes the big hits effortlessly. The bike is solid and stable. I found moving it's 14+kg weight with 29ers up the steepest inclines taxed me a little more than 27.5's and the D8 but only noticed this on very steep slow grinds on very steep gradients. Overall I love this bike, I have 3 Polygon bikes now. I love them all. The Siskiu D8 I smashed well beyond its genre and it ...Read more
has survived with no scars other brake pads and tuning up. The Bend RIV is a great long distance gravel bike and now the N9 is by far my favourite, it loves the enduro Mtb and sits very comfortably with any downhill I have thrown at it. I keep buying Polygon bikes as a regular very keen but intermediate rider because They are giving me great reliable times for good money. To me The N9 is solid, tough, reliable, heavy, a beast and my favourite mtb park and enduro, I love it.Similar opinion? Write a review on ieatwords.com.au!
RSMSydney, NSW
- Bicycles Online Products
- Verified customer
Great bike, great service
Easy to use web page & ordering. Delivery wasnt working out (my problem, not theirs) so customer support & the warehouse team were flexible & worked out a solution. Refreshing to have helpful people able to adapt processes to ensure a good result.
Bike was quite straightforward to assemble. Importantly my daughter was able to help & be a part of assembling her new bike, adding to her pride & responsibility owning a really nice bike. Noise in the front disk brake was normal and gone in less than 20 minutes of riding as the brake pads settled in. Couldnt be more satisfied.
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Mr cactusSouth East Queensland, QLD
Bunch of craps
Bought a Marin Alcatraz, upon arrival it had paint damage, got $50 store credit, tried to use store credit but wouldnt let me use it until I went over $50 so I got my amount to $70 to use the credit but I was charged $70 to my bank, took a week to resolve when it was clearly their fault, I would not recommended these knobs, mtb direct is 100 times better and so is Pushys.com
3 comments
I sent an email 3 days ago asking for a refund on the bike cause you have a 14 day return policy and Ive had no contact back on the issue, how the hell your company still operates is beyond me, such ... Read more
a terrible business, I dont want your crap I want no ties what so ever with bicyclesonline I just want my money back. I dont want to have to leave a bad review on every review page I come across and every guy I ride with.Bicycles O.Bicycles Online
Hi
Sorry to hear you would like to return this. I have now replied to your email with the next steps needed to be able to return the frame. ... Read more
Please note that you were initially happy with the resolution provided because of the paint defect and that was the quickest solution we could help with at the time resulting in $50 store credit or $30 refund. Chosen was the $50 store credit. Please reply to our email so we can have this sorted out as soon as possibleSimilar opinion? Write a review on ieatwords.com.au!
RuwanSydney, NSW
Great Customer Service
Before buying, I chatted with Ferd who is from customer service to clarify few things and he was very helpful. May be it is not always but I received the bicycle with some minor scratches. I chatted back with the same gentleman Ferd and provided photos of the scratches. He was very professional and without any fussy questions, he apologized and arranged to replace the bicycle. I'm really happy with the customer service.
I did a few rides with the bicycle so far it is excellent.
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Easy online shopping and fast delivery
All info was on the web, I bought my kid Polygon 2020 bike and it took only one day to arrive! By the next day we were enjoying the ride
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KaganSydney, NSW
Xquarone
The Xquarone is such a great bike. Polygon have cut no corners with this bike. So much attention to detail. The bike rides very well. It handles the trails and sticks to corners like nothing I have ever ridden before. Its also very good at climbing especially considering the 180mm travel. No lock out on the rear shock and to be honest you just dont notice it. Its such a fun bike to ride and very fast.
The only thing that I replaced was the grips. The entity ones are not the greatest but I always prefer my ODI grips on all my bikes anyways so n...Read more
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The reviewer stated that an incentive was offered for this review
JamieSouth East Queensland, QLD
Im a lover of polygon now!
Siskiu t8, love it! Super responsive suspension
It does it all and well! Up or down this thing shreds!
I thought giants were the be all end all but the Siskiu I can ride all day.
So happy I made the choice!
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StevePerth, WA
Xtrada 8, nice machine
The bike arrived in a couple of days, was a breeze to assemble and is a joy to ride. It will be heading along the Munda Biddi soon and I am confident it is the right machine to carry me. Life time warranty on the frame gives extra peace of mind
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AndrewDarling Downs, QLD
well made and good build quality
very well built bike, excellent postage time, packaged really well. Easy to assemble and handled its first ride without any issues. All adjustments spot on out of the box, even down to tyre pressure and shock settings
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Jezz C.Metropolitan Adelaide, SA
Outstanding piece of machinery
So easy to ride. Brakes and gears work effortlessly, while as a whole the bike is so light and easily maneuverable. Will definitely use these guys again for my next purchase
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A perfect tool - Topeak Ratchet Rocket!
The best & most efficient tool we should be carrying. It has the most commonly used bits and none of the extras that just add weight! Its damn good value too!
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The reviewer stated that an incentive was offered for this review
steve
- 2 reviews
Carbon post Ritchie
I have been happy with my carbon post Ritchey its lite and sturdy i have had no issues. Highly recommended especially if you don't want a dropper post..The price is right for any upgrades
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The reviewer stated that an incentive was offered for this review
JakeKVIllawarra, NSW
- Bicycles Online Shopping Experience
- Verified customer
Easy purchase experience great delivery and products to match
Ordered a bike for the first time in my life recently and was a very easy order process online. Came very quickly pretty much overnight despite being around 250 kms away. Great service and bike seems great so far. Would definitely consider again when looking further into a new road bike upgrade
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Absolutely love the new bike
Great first bike would definitely recommend it to other people great price, easy shipping and perfect to put together in under 1 hour. After the first ride I was satisfied
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The reviewer stated that an incentive was offered for this review
TroyHunter Region, NSW
- 3 reviews
- 4 likes
Polygon Siskiu N8
Wow.
What a solid ride.
I'm no Nino but this bike will give you some great mid level get up for half the price of the rest with same components.
Polygon has thought outside the square with their duel suspension running across the frame different to most. This makes it nice and stiff with great travel and adjustment option as well as lock out for those tar commutes. Only neg you can't have a bottle mount but if your riding more than an hour you would need a camel back anyway.
Quality finished welds and paint job with good above entry level r...Read more
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Happy CustomerNorth Queensland, QLD
Great job! great website!
An enjoyable experience dealing with the staff and on the website. I had some issues with delivery but the staff of Bicycles online were extremely professional and assisted me in every way to solve the issue. Recommend the product too.
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online h.Gungahlin 2912, ACT
After sale customer service can be improved a bit.
Bought a $2k Siskui T7 and have problem with dropper seat out of the box, jiggling left to right and sometimes does not extend automatically. Contacted bicycles online (after dozens of emails and phone calls, on-line chat and also sent in video depicting the problem), support staff are all overseas btw. Promised me twice to send replacement, never happened. Then my ticket was closed and was told they are not sending replacement because movement is "normal'. This is ridiculous !
2 comments
Bicycles O.Bicycles Online
Hi there,
sorry to hear about your experience with the dropper post. Do you by chance know your ticket number or email address so I can take a look into this and get a second opinion on your dropper?
Thanks
Ticket 139326 receipt #N94138. Last Friday I managed to talk to your "tech support" on the phone I also mentioned there was an issue with the front wheel rubbing noise occurring near the front wheel r... Read more
otor/brake area when riding at high speed. The faster I go the more rubbing there is and I can feel the vibration from it (not the normal vibration from the wind and tyre). I don't know if this issue would go away or not as I ride more. I was told by "tech support" that he will refer this to "warranty and technical team" but I haven't heard anything yet to-date. For the dropper seat I personally prefer a more steady one but if all your staff view it as "normal" I guess I will wait and see if it jiggles more later down the track. The more concerning issue now is with the rubbing issue on the front wheel. I took the bike to my local bike shop they had a quick look, no obvious bending was found but they do offer to replace the rotor/brake pad if I choose to. So I really don't know the cause or fix for that rubbing noise.Similar opinion? Write a review on ieatwords.com.au!
I love this bike
We just took delivery of a Polygon Xtrada 7. I am extremely pleased with it. It rides like a much more expensive bike. I think this is due to the quality components used. Though it was not at all expensive compared to other brands. I have always had Giants but not anymore. These bikes are way better value.
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Questions & Answers
max g.asked
is it real ligit
2 answers
I did not even know about Bicycles Online until 2-3 weeks ago. I looked online to get some idea of what was available and found Bicycles Online. I read the a good number of reviews (including 1-2 that appeared less than 100% positive). Always a risk that the bike would not be as good as advertised but completely satisfied. It took me less than an hour to assemble as it basically arrives 90% ready to go. Bike was dispatched two hours after ordered and I tracked its delivery from Sydney to Sunshine Coast. Delivered less than 48 hours after ordering. I would be happy to own shares in these guys!
Bicycles O.Bicycles Online
Hi Max
Yes, we are an online store that sell Bicycles and accessories within Australia. We carry Polygon and Marin bikes. You can email, call or chat with us Monday - Friday 8am - 5pm if you have any questions. Please take a look at how to contact us using the following link -
Jackasked
i received a bike from bicycles online and it was delivered in a timely fashion well packaged. But, as for a pro build it leave a lot to be desired:
both wheels were out of true, the front bearing were tight, front and rear mechs needed tuning, lucky in know how tune, the front wheel had to trued at a local bike shop which cost.
point is ive contacted them on two occasions and have not herd back, not a good experience.
1 answer
Bicycles O.Bicycles Online
Thanks for contacting us.
Were you able to get through to us on 02 8599 2209 or [email protected]?
Maria a.asked
Hi, i would like to know when is the 2022 polygon xtrada 6.0 going to be release here in Australia and how much is the estimated price? Thanks!
1 answer
Bicycles O.Bicycles Online
Hi, we do not have the Xtrada 6 available online - https://www.bicyclesonline.com.au/polygon-xtrada-6.0-mountain-bike
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Bicycles O.Bicycles Online
Thanks for your review and sorry about the inconvenience caused.
Thanks for bringing this to our attention, this has never happened before with store credit and using a credit card. We have recently... Read more
changed over our payment platform and had a few glitches.