- Verified customer
False advertising and lack of customer service
I purchased a Laser 8.5" LCD Tablet online (the first and only occasion I have ever dealt with Bing Lee). It was very clearly advertised as having "Wi-Fi Connectivity". When the item arrived, I discovered it had no wi-fi capability whatsoever. (And no, this is not "dumb user" error - I have decades of I.T. experience.) I e-mailed them about it, but didn't even get the courtesy of a reply, let alone the opportunity to return the item. And, at time of my writing this, they still haven't bothered to correct the patently false advertising for the...product in question. ..... Problems occur with the best of businesses, but it's how they deal with those problems that separates the good ones from the bad. Bing Lee, at least from my experience, falls into the latter category. Yes, this was only a low-value purchase - so they probably couldn't be bothered - but I spend a LOT of $$$ online and, going forward, none of it will go to a company that is not service-oriented.
Good product bad delivery and installation
I purchased washing machine Samsung 8.5kg on line, 2nd of Jan 20; paid $60 extra for delivery and full service installation, first the price was very good at that time similar to what 7.5kg machine currently worth, delivery was very quick 2 days later, the machine has been running and used few times for last 10 days in excellent shape and has many convenient programs; however l wanted to comment on the very bad quality of delivery staff, were very rude and un professional, they left us with basic installation, no tips for operation, machine mad...e a big rattle noice, l am technical person and was able to perform body balancing of the machine which they didn’t, they even stained our home carpet with their dirty shoes, bing lee never follow up with us to find out how bad delivery went neither ask about the product itself, will never purchase again from them even if their prices are good
- Verified customer
On-time Delivery, good service
Ordered a Fridge and Washing machine. Came on-time and installation was done properly as well.
Communication with the customer service team was fruitful as I had to change the delivery date which was managed my them.
Great Price for fitbit
Purchased Fitbit Inspire HR at great price (was $40 lower than other advertised prices at major store and online). Click and collect was quick and efficient from my local store. Not the first time I have found this to be the case. Well worthwhile comparing their prices before purchasing (and will price match too!)
More than 2 weeks later and 40 minutes in total on hold and still no delivery!
As per description. Ordered products and 2 weeks later "apparently" they were "waiting" for the product to arrive???! Ended up cancelling order. I would not recommend this business. Even if same product a few bucks more elsewhere it will be worth your while avoiding this store.
- Verified customer
Ordered a soundbar.... its been 1 1/2 month and nothing
I ordered a sony soundbar on black friday. It said shipped 6-10 days.
I called up 5 days ago, they said it would be sent out within 2 days.
I called up today and they said They don't know when its going to be delivered it could be in another 2 weeks witch means a Lead time of 1 month and next year!
The item was in stock.
Cancel Your Orders
Ordered a g.P.S & car camera on line 5 days latter still no reply e mail on calling was told we are moving stock around be a few days yesterday Dec 12th e mail we now have no stock we have cancelled your order not do you mind waiting nothing so was not happy 4 hours latter looking at our local store there was the g.p.s so we went into store this morning bought it...them walked across the road to the good guys & bought the car camera & a large double door fridge Being a loyal shopper from 1956 they don't care the right hand does not know what the left hand is doing. So bing lee you have lost 13 people in our family who were loyal shoppers its now hello good guys!
Complete Lack of Service
Tried to buy on line for Click&Collect. Had to "Check on Availability" which opened an on-line chat window. After a while I got a response that said they were busy and I was 4th in a queue. Then I got a response that said they were still busy and to leave a message with an email address. Four hours later still no response so I gave up. A complete waste of time. Bought elsewhere.
Purchased a $4000 tv online was invoiced and booked on for deliver. After waiting a week for delivery was called on the morning and told they had no stock. No one could tell me when stock was coming in. so I cancelled my order and I'm still waiting for my credit it has been 2 week
SAMSUNG 8 SERIES 2019 model not providing tax invoice/bill !
Bunch of rude and ignorant people working at the Bing lee, I had ordered the latest version 55 inches Samsung 8 series smart tv. To my surprise after I had placed the order online. They purposely deleted that from history or orders and after I received my item. They never send me any bill/tax invoice. Even after 3-4 times calling and emailing them.
I will now report this to consumer affairs and also lodge a chargeback with my credit card.
Ordered A Laptop And Never Received It.
Never received my laptop, I am in qld it went to w.A. By road extra 8,000 kilometers so I cancelled. Bing lee are the worst company to deal with they lie and lie and lie. It took daily phone calls and 2 weeks for them to issue me with a refund, totally unacceptable. Never buy from this company never never never . Zero customer service zero business ethics zero caring totally heartless company and management team. I am a senior citizen and I suffered serious elder abuse at the hands of this greedy greedy company
How good are these guys!
So I had a nightmare with David Jones and cxld that order of a tv. I noticed that Bing Lee had a melbourne warehouse and ordered through them but i stuffed up the delivery date. I rang customer service they answered in 2 rings then pushed it to next day. I have used Bing Lee before for about 5 meaty transactions and will never leave you again.
- Verified customer
Refund for repeated product failures? Fat chance!
I purchased a flagship smartphone from Bing Lee because it had a good camera.
I wasn't too phased when the camera failed after a couple of months, and RMAd via the manufacturers service channel for repair. Got the phone back, and just days later the camera failed again. Sent it back for repair again, and it lasted nearly 3 months before the camera failed again.
After this I sent it back to Bing Lee for refund because it's clearly a lemon.
The RMA shipping process was well handled, but after that things went south.
I had to chase them up, ...
Delivered as promised
Ordered the fridge on Saturday picked Monday for delivery. Had a call Sunday to confirm if there were any issues they needed to be aware of when delivering and told us we would have a text between 6:30 and 7:00 advising a 3hrs delivery window. Right on 6:30 Monday morning text received advising delivery between 9 and 12. The fridge was received and installed by 10am. Great communication.
Must be shipping my product to Africa
I have not heard one update in regard to where my product is since placing my order on Sunday.
The stated delivery timeframes are clearly incorrect and need to be updated.
Upon contacting the customer service they informed me that my product had been ‘scanned out’ from their warehouse and I will hear from Australia Post upon pick up. Just sounds like they’re passing the buck to me.
Will not be returning to their online store again.
Don’t recommend shopping with bing lee if you want to receive your item anywhere in the near future
- Verified customer
Swann doorbell and chime
I shop on line a lot and Bing Lee is one of my favorite online store, it's easy to find what your looking for and compare prices as they with match it, delivery is either free or as little as $6, I bought the swan doorbell and chime at a great price came in a matter of days safely.
Very pleased with the online service
Very good online experience our items arrived very quickly the online live chat was very useful there online account system needs an upgrade but did not effect the delivery definitely will be back
Hopeless 2 weeks later my washing machine is in the garage of my sisters house.
They claimed after googling.my location their truck could not access the property.
Removalists trucks and other delivery trucks seem to be ok.
I am.left with no washing machine, trying to get someone to get it to me and connect it, and also the old one is still here.
As a 55 yr single Woman I object to the suggestion I go and meet them at the end of the road and collect the machine.There was only 1 guy delivering so WHS is not of concern to BL.
Digusting service and treatment of Customers...never again.
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Questions & Answers
Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?
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