It is a great little carpet cleaner and we have owned it for more than 3 years. However, it really saved us when there was a leak and it flooded the carpets upstairs. We got it out and for the next 2 hours, managed to suck up all the water. The carpets were damp but it has saved us a massive clean up bill and possible long term damage (fingers crossed).
We definitely recommend this machine as it has kept our carpets clean as we have a dog and now, saved us from disaster.

I am very happy with this product as this is easy to use . cleaning evry parts of this product adter is is very simple. Assembling is so easy. can do hard floor cleaning.can clean carpet stairs etc.If we follow the safety instructions we can use it for long.I love it.

I only use it to clean up cat indiscretions on carpet in the corner of a couple of rooms. Not impressed with the suction or result.

Purchased refurbished product from Bissell online, expecting it to be working. It did a so-so job a couple of times then failed on several counts e.g. it stopped squirting, the hand tool fell apart. Phoned Bissell and they were very helpful, emailing a postage label to return the product. I was hoping they would return another one and the warranty would reset. However they repaired mine and returned it within a week (Vic to WA).

I bought my first one on a special at Godfrey's about ten years ago; the electrics packed up after about four uses. They immediately replaced it, no arguments. the new one lasted about three or four uses, then packed up. I went to Harvey Norman and bought a new one for $422 (February 2014). I have used it about six times; it has packed up -- the valve is broken and the water plus detergent just leaks straight out. It is out of warranty so I am trashing it and never buying Bissell again. There is a built-in problem here: because cleaning the carpets requires moving all of the lounge room furniture, it is a once- or twice-a-year task, so by the time you've used the machine five times it's out of warranty.

I have had this for a couple of years, as a cleaner i love it, but they have a fault (and when i googled it it seems common) where the spring comes off the trigger mechanism and causes the valve to stay open, then flooding the floor. I pull it apart, fix it, then go to use it and again it floods the floor. Unfortunately mine is out of warranty though its been happening for quite some time, i just keep pulling it apart and fixing it, frustrating. Maybe spend a little extra and purchase a better design, such a shame as otherwise its a good machine.

We have used this vacuum to soak and clean some spills (baby milk, baby food) from our carpet and its cleaned them with no troubles at all. Some of the stubborn stains required a pre soak with a non affiliated cleaner spray but the rest cleaned up very well. We purchased this as an alternative to paying a professional carpet cleaner to come and clean our floors. Within a couple of uses we have already saved the money we would of had to pay the professional, granted the professional would of done a better job but this is a great item to have on hand for emergency spills.