BlackVue DR650GW / DR650S Questions & Answers (page 3 of 13)

Hi Raymond,
I would check how old the car battery is and all the wiring to the car and the camera. One other thing would be to check the timing of the how long you want the camera on parking mode on. It may vary from car to car, if you have done all of that I would contact support from Blackvue Australia for advice

I wish I could help but my BlackVue has failed and I returned it to where I bought it.

My car Porsche Macan S is less than 8 months old, the Power Magic Pro setting is 24 hours and 12.5 volts, I am pretty sure that the wiring is correct as such issues only happened previously. Now I have to manually activate the cam by unplug and plug on the cam after key starting my car, then it works for the day and overnight parking, just it wont work the next day after key starting. Raymond

Have you taken off the lens cover?

Thank you for your quick response.

The DR 590 2CH was purchased in Singapore without the GPS receiver. It was only recently I decide to buy online.

GPS reciever s/no: SGMKNH0001761. (purchase online was sent directly from Korea to Singapore)
and Dashcam - DR590K1GBE00176.

1. my current firmware is the latest V1005.
2. as base on your advise, how do I re install the V1005 again.

Just for your info, the last time I upgrade the firmware (before having the GPS receiver), I did the following

1. on my Mac book Pro, I download the V1005
2. format my SD card using the DR590
3. insert the SD card to Macbook pro and drag the blackvue folder (consist of subfolder: config, system and record)
4. insert the SD card to DR590 and restart the DR590. After firmware upgrade. (realised that the subfolder (item 3) left only config and record) - is that correct?

Rdgs/Robin Lim

Is there a card in it?. If GPS light is coming on then you would think there is power. No card no recording. If not contact Autoblackbox in WA even though it is out of warranty there is a consumer warranty if it is a warranty issue.

The card is in and working, I've formated it with blackue windows app but still no luck. I've tried running without card as well but nothing, not even the voice of the camera doesn't start. As for power, yes, it does receive power because if I disconnect it from it's plug the gps led turns off after a few moments and when I connect it again it goes on but only that led, not the front or back for recording.

Did you ask "How" they turned it off...maybe they fiddled with or unplugged the Power Magic Supply

The blue led light can be turned on or off in the firmware settings if you don't want it flashing a security light. You may need to check your voltage at the fuse where the power wire is linked. If you say your files are stopping after a few hours this could mean voltage is dropping below the 12 volts set or wires could be around the wrong way if not recording in park mode. If the unit says powering down it is turning off. Check your wiring connections are correct. Ps if you want your card to last longer disconnect power wire from the camera at night. The only problem is the date settings will change if being shown (firmware selection)

Thank you for your comments - however:
We don't wish to turn the light off (it is a good way to know if the unit is working or not !!!)
The cars battery voltage has been checked as is exactly as it should be
Why would the voltage drop (switching off the unit) is it not designed for use in a car ?????
The auto electrical company has re-checked all the wiring and is as they have done on many other vehicles
I don't want to disconnect anything - I just want it to work

I would have said your car is not charging the battery fully, but you have had a sparky look at it already, perhaps the power supply is coming from somewhere with volt drop. Your camera is saying all the right things, and its because the power is (or it thinks it is) getting below 12V at the supply to the magic pro, that it is shutting down.
I set my magic pro to 12V because my Ranger has "smart charge" and doesn't always top up the battery to it maximum. But it lasts all night and well into the morning most days.
Perhaps the Magic pro is faulty. You would need to put a multimeter on the supply wire once it has shut off. If it is over 12V, ask Blackbox for a new Magic pro.

Hi Davec,
Just a guess, but do you have the files labelled EF and ER selected when playing back?
These are the EMergency front and rear recordings made when the G force (up/down/side sensors) are activated due to sensing a sudden stop etc.
Up the top of the BlackVue viewer there are two pictures of front and rear, plus NEPM. (Normal, Emergency, Park, Motion).
Ensure that the E is selected as well, or else there will be no files with the EF or ER shown in the list.

The purpose of the cameras is to record constantly and you should not have to expect that some recordings don't work. The files should follow after each other so NFNREFERPFPR etc or choose the tabs to watch F-R-E etc. If you also look at the bottom where the timelines are there should be no breaks in the recordings. If you have gaps in the timeline you could also try to format the card and if it continues you will probably need a new card. There is a date stamp on the card almost transparent. We only use Lexar 666 or Blackvue cards. As a driving instructor, we rarely get the 650s cameras recording EF/ER (factory setting) if they do it is usually on down a driveway but not much from sudden braking. Maybe your settings need to also be adjusted. If you continually hear "impact detected" then adjust sensitivity settings.

Really appreciate feedback - I can confirm the following:
I DO have all "N", "E", "P" & "M" files elected during playback. When the problem occurs, I get the eaxmple following message: "Playback failed. [20180621_124439_PF]" (I can send a screen-shot if required)?
Additionally, the file before the CORRUPT file always ends short... so my files are in 60 sec segments... so the previous file will only record up to 20, 26, 34, 48 secs or so on (for example)... then jump to the corrupt file with the "playback failed" message. Once I click on "ok" to acknowledge the corrupt file... the next file starts playing which is like 2 or 3 mins later...??
Appreciate any help.
Thank you

Hi,
I have noticed that the factory settings are a bit too sensitive, just change them to suit yourself.
Change them by say 10 each, then see how it behaves.

Reduce the G force sensors' sensitivity in the settings.
The first three settings as shown are the normal driving ones, set them closer to zero. Especially the up/down one.

If you want to keep the recordings, suggest you first copy the SD card to a PC.

Then follow these directions:

Change the dashcam's Wi-Fi SSID / password using BlackVue PC Viewer (Windows or Mac):

1. Turn off the dashcam and remove the microSD card from it.

2. Insert the card into the microSD card reader and connect it to a computer.

3. Run the BlackVue Viewer program.

4. In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.

5. Click the Wi-Fi tab and under Login credentials change the password.

* The dashcam's Wi-Fi password is case sensitive which means that upper case " A " and lower case " a " are considered different letters.
* If you click on "Reset", the password will be changed to default password: blackvue for DR650S/GW

6. Click Save & Close.

NB: If you do not want to keep the recordings, just reformat the card. It will become the factory default password at next reboot.

Hi Darren,
Although we do not have DAB on the Gold Coast, I would imagine that your rear camera is mounted at the top of the rear window, and that the window has a built-in radio aerial!
There seems to be interference with the signal used between the front and rear cameras getting into the aerial..... Check this by unplugging the rear camera and seeing if the interference stops. If so,
Option 1.
I strongly suggest you update to the latest version on this link https://www.blackvue.com/downloads/#1460710341510-e242903f-5343 and pick the DR650S-2CH update V1.012_2018.04.03 (the very latest-March 2018 release). They changed the frequency on the link to the rear camera to stop interference to DAB.
Option 2.
Move the camera to the bottom of the rear window, with the cable coming from the floor of the car if possible -(rather than via the roof area).
Normally the recordings are set for 1 minute.
Parking mode. I assume you have a Power Magic Pro or such to have the unit powered up when ignition is off?
Also, do NOT use motion detect, this will virtually ensure continuous recording -filling up the SD card very quickly and overwriting within hours. Instead, use the parking mode's impact and vibration (G sensors) method.
The 32 GB will be recording multiple MBytes per minute, (GPS,front video, rear video, audio, plus others) around 360-400 MBytes per recording, plus logs.
Best way to ensure less stress on the SD Card is to set it for 1 minute recordings and reformat the card monthly. (Just hold the button in on the front camera till a beep is heard, it will reformat the card in a few seconds). It will not take long to fill the 32GB if motion detect is on. (Any movement in any pixel will trigger it. Leaves, trees, dogs -anything at all)
Any event that happens will be recorded as an Emergency recording, but will be over written eventually. (Assuming NO motion detect).

I am having the same problem. How long did yours take to initialize?