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BlackVue DR650GW / DR650S Questions & Answers (page 2 of 13)
Dual Camera, Single Camera241 questions from our users
Pawel zdankiewiczasked
hello I bought a camera BLACKVUE DR650S-1ch I can not register it on a cloud serial number is D65SS1FBE02360 cloud number 5LMWNJ2B5D4VJ4 each time shows exceeded time limit or that the camera is already registered - and her application can not see if you can help me thank you
1 answer
BlackVue Australia T.BlackVue
Hi Pawel, best thing to do is email the manufacturer who controls the BlackVue Cloud Service, they can be reached on [email protected] and they will be able to check the registration details for you.
Thanks,
Tom.
Sam S.asked
Hi, I've removed my SD card to review an impact however it only has the footage for the 3 - 4 of the month when i need today being the 6th of the same month?
1 answer
I am only a "buyer" of this Dash Cam, not an agent or supplier.
Have you checked the date settings on the SD card to make sure you have Australia and the correct time for each state?
I do know that if you have your settings on the SD card at "HD" then you have limited time before it re-uses the card. Try putting your card in your computer/Ipad etc. and changing the setting to a lower quality. I think there are 3 or 4 settings that will reduce the quality of the footage but increase the time before it overwrites the SD card.
Unfortunately I think it's too late for you to recover that impact this time!
Try contacting the suppliers at : [email protected]
Regards
Tasssie Devil
Raybinasked
Are Blackvue going to address (with a firmware update) the totally oversensitive "Motion Detection" as used for the PARKING MODE on the DR650GW -2CH units. I believe they have the same issue with nearly all of the models including the latest range. Even when set to the very least sensitive setting the camera still records almost full time to the SD Card- which is pretty useless when in Parking mode. It will pick up a blade of grass moving at 100Metres!!! and record it!!! why can't this be addressed?
4 answers
BlackVue Australia T.BlackVue
Hi Raybin,
Unfortunately the manufacturer has advised us, the Australian Distributor, that they will not be releasing firmware updates for the DR650GW and DR650S range any more. We are equally frustrated at this decision, but it is out of our control. It may be worth emailing them and giving your feedback directly, they may take it on board and reconsider the decision to not release further updates. Some customers have had positive results by turning motion detection OFF, but increased the G sensor sensitivity.
Thank you,
BlackVue Australia.
Hi Raybin,
I think BlackVue Australia has answered your question. I am not a rep, agent etc. for BlackVue. I just happened to have bought 2 Dash Cams for our cars a couple of months ago and left a feedback for them. Now I keep getting questions of all sorts about problems and stuff that I know nothing about, but just give contact details of BlackVue Australia.
Sorry I cannot help. :(
Regards
Tassie Devil.
Blackvue,
Well, i guess that says it all. I can waste my time banging my head against an unmovable brick wall or i can continue to write honest reviews on every available consumer website and social media page that i can regarding the total unsuitability for purpose that their product exhibits.
The 3 major functions that would be required of parking mode: ( in my opinion)
1) Record to SD card activity near your car- for the purpose of recording possible malicious scratch events- NOT GOING TO BE POSSIBLE IF YOU TURN MOTION DETECTION OFF!
2) Minimise the possibility of "REAL EVENT" Overwrite on the SD Card- NOT POSSIBLE AS THE UNIT RECORDS PRACTICALLY 100% OF THE TIME
3) Record events such as collision damage- YES IT CAN DO THIS BUT MAY WELL BE OVERWRITTEN DUE TO THE OVER-SENSITIVITY OF THE MOTION DETECTION FIRMWARE.
I am just one of many whom are complaining about this- it is time for everyone to write as many reviews in as many places as possible- i for one would not ever consider buying or recommending one of the BLACKVUE systems and have currently persuaded many to avoid buying one of this brand.
Squizzyasked
Where to buy around Adelaide. My post code is 5045. I am not too sure the difference between the W os the S model.
1 answer
Hi Squizzy,
Firstly the "W" is now a discontinued model, so no worries there. They must have a newer version available.
I live in Tassie and bought mine from NSW, this is the site : www.sparesbox.com.au.
They were fantastic, great mob to deal with and very helpful. On top of that it was a quick delivery too.
Some of the best "deals" are on the "net" so shop around and see what you can find.
I got our 2 cars fitted by an Auto Electrician, hard-wired not plugged in, starts a couple of minutes after turning on the ignition, talks to you to tell you it's working :)
Hope this helps.
Kind Regards,
Tassie Devil.
Buzzasked
How do i format my sd card? it tells me check your sd card Peter.
1 answer
Happy New Year Peter,
I am no expert in this.
I only view my footage on my computer, I think that you can format your card on the Blackvue site.
If you have any problems try emailing this :- [email protected] they are very helpful and knowledgeable on these Dash Cams.
Regards, Tassie Devil
Heath Sasked
How do you change facebook you live stream to? the live steam works but i cant change user
1 answer
Hi Heath S,
Sorry I cannot help you.
I do not stream to Facebook, I never use Facebook, don't trust it!
I contacted this site and had great help :- : [email protected]
Explain your problem and they can help, they answered my enquiry in a couple of days.
Not much chance over Christmas, now though!
Merry Christmas & Happy New Year.
Tassie Devil
P.S.
I have only just fitted my dash cam in the last few weeks, and am still learning too :)
Nabasked
Hello
I have the blackvue dr650s/ 2ch bought it a few days a go.
Everything is great only one problem is I can’t see the videos in the app
I need to remove the sdcard to watch them in my laptop
I don’t know why can’t do the upgrade of the blackvue by the app
And especially about videos can’t see them in the app blackvue is empty every time
How can you help me please ?
And what is the firmware for my blackvue?
Thanking you in advance
2 answers
You should get support from your installation.
Hello Nab,
I am no expert on this issue. I contacted this site for help, which they gave and fixed my problem, :- " Support Team - Auto BlackBox [[email protected]]"
This is the information they sent to me and it fixed my problem:-
"They have informed us that it is the current viewer version you have installed that is causing the issue.
Can you please try installing the version below.
https://www.blackvue.com.au/support/downloads/dr650gw-series/dr650s-2ch/pc-cloud-player/windows/
Please advise if the issue still persists."
They are a great support team and responded ASAP to my enquiry, I think they will be your best option to fix your problem.
Also I have NOT used a "app" to download my film footage, I take out the sd card and use my computer, don't own a "smart phone :)"
Sorry if this is not very helpful but I cannot offer you much more!
Regards
Tassie Devil
Sharon Igawaasked
I recently bought the DR650GW-2CH with the magic box. Everything was working great after installation. I had access to my iPhone app and was able to set everything up. Now there’s no voice prompt, I can’t access my phone app due to no connection, the red recording light doesn’t come on unless I disconnect the cord to the camera and plug it back in. After starting the car, I always heard the camera say something, now it’s nothing. I tried holding down the button on the side to reset it but nothing. I tried downloading the newest firmware too. Can you please help me?
5 answers
BlackVue Australia T.BlackVue
Hi Sharon,
Thanks for your question, there sounds like there are a couple of things in play here.
1. No lights on the camera would indicate there is no power getting to the camera unit, this can be for a number of reasons; e.g. low battery voltage, poor cable connection, Power Magic Pro boot switch is in the off position. Obviously if there is no power to the unit you will not be able to connect to the camera with your smart phone.
2. No voice announcements can be due to them being switched off in the settings, it is possible the camera speaker my not be working correctly.
For the best support please contact the BlackVue Australia support team on the details below so we can get you back on the road ASAP.
Best Regards,
BlackVue Australia
08 6267 5167
Hi,
1. Actually the lights are on, but sometimes just the blue light only. When that happens, I pull the plug out and insert it back in. That is when I have both red and blue lights on. There is power to the unit, it’s just not working properly at the moment.
2. The voice command was on all this time and suddenly it stopped. I didn’t change the setting.
Now I’m not able to go to settings using the BlackVue app. On my phone WiFi, I usually see the camera choice for WiFi but now it’s not there so I can’t connect to it.
I’ve had this camera for 8 months.
-Sharon
Hi Sharon
My unit DR650GW-2CH also have the same identical problems your unit is having
Speaker is not working even though blue and orange lights are both on the unit. I try to activate the wifi by pressing the wifi on-off button by wifi won't work and try pressing on the same button for 20 seconds in order to reset the unit but to no avail just hope someone out there can help us with these issues
XC40asked
I have a DR650GW-2CH fitted with Power Magic Pro and I want to upgrade to either the DR750S-2CH or DR900S-2CH. Can I just swap out the camera units from their brackets and insert the new cameras to be up and running, or do I need to replace all the cables?
2 answers
Just swap out the units I believe. If you ask Blackpvue online they will,confirm.
BlackVue Australia T.BlackVue
Hi XC40,
Thanks for your question.
The DR650GW may have a different coax cable depending on the age of the camera. The window brackets are also camera specific, the power supply remains the same across the above models. Feel free to get in touch with our support team to who can confirm if you will need to replace the coax cable if you provide the serial number of the camera.
Best Regards
BlackVue Australia
08 6267 5167
landscape1ukasked
Hi, I have had my Blackvue DR650GW-2CH for sometime now and have only recently started to have a problem with the front camera ( getting a rainbow effect) on the recording, only with the front camera,,,PLS Help.. ..
1 answer
BlackVue Australia T.BlackVue
Hi Landscape1uk, Generally this is due to the camera sensor failing. However you may be able to resurrect it with a firmware update. If that doesn't work our support team will be able to facilitate in getting the camera repaired. Office hours 9-5 Mon-Fri WAST
Best Regards,
BlackVue Australia
08 6267 5167
Pedroasked
I've bought a car with a DR650GW-2CH camera and can't access camera because the password 'blackvue' doesn't work. How can I reset the password?
3 answers
https://helpcenter.blackvue.com/hc/en-us/article_attachments/210792287/wifi_psd_reset1.PNG
BlackVue Australia T.BlackVue
Hi Pedro,
Thanks for your question.
The best way to reset the password is via the BlackVue PC Player. Simply insert the SD card in to the PC > Open the PC Player > Settings > WiFi > Password Reset
Please find a link to the help center below with step by step instructions.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
Best Regards,
BlackVue Australia
Perfect, it worked!
Thanks
Rossasked
Hi,
So i recently upgraded my old DR550GW-2ch to a DR650S-2ch due to video issue on my old one. Anyway seems the new one with OEM micro sd, it records for a few minutes then says "NO SD CARD". I have tried reformatting it and does the same thing. So i reuse my other 3rd party cards and also the same thing happens. Max recording time I could get on one card Lexar 633x 32gb was 5 hours then same message thru speaker. I tried all these cards back to my old device and works fine after a reformat. Put it back in to the new device and reads "NO SD CARD". Is it sd card fault or unit fault ? The cards i have tried are Blackvue 16gb, Lexar 633X 32gb, Sandisk High Endurance 32gb.
1 answer
BlackVue Australia T.BlackVue
Hi Ross,
Thanks for your question.
This does sound like there may be an issue with the SD card reader in the camera unit. The best thing to do is contact our support team for troubleshooting and resolving the issue.
Best Regards,
BlackVue Australia
08 6267 5167
Sharon Kevin Fasked
Can i view the blackvue camera without my car turned on.i am not tech savy.i can't see anything,and i don't want to take the sd card just to look.
1 answer
BlackVue Australia T.BlackVue
Hi Sharon,
This will depend how the camera is installed. Assuming the camera is hardwired using the Power Magic Pro you can WiFi to the camera as long as the car battery voltage is above the 12/12.5 cut off.
If your are only using the Cig plug then this will not be the case as most Cig plugs are not powered once the engine is turned off.
Feel free to get in touch with our support team if you are still having problems.
Best Regards,
BlackVue Australia
08 6267 5167
Rickyasked
My 650s 2ch stopped giving voice prompts and beeps even though I have turned them on in the settings. It was working fine for over a year with no issues. I have also updated to the latest firmware but it has not resolved this issue. All other functions are ok. Any suggestion? Thanks.
1 answer
BlackVue Australia T.BlackVue
Hi Ricky,
Thanks for your question.
This sounds like the speaker is faulty in your DR650S-2CH. This is a relatively easy fix but does require the camera to be returned. This can be done by following the return instructions on our website. https://www.blackvue.com.au/support/warranty-return/
Feel free to get in touch if you have any questions.
Best Regards,
BlackVue Australia
08 6267 5167
Nate82asked
I have a VW 2016 amarok. I left the lights on, the cars’ battery Went dead flat. Charged battery but BlackVue no longer turns on with ignition. How do I fix it? Car battery has full charge.
2 answers
Sorry Nate I have no idea. If you email blackvue Australia they will provide the answer. Cheers
BlackVue Australia T.BlackVue
Hi Nate, are you using the Power Magic Pro? or just powering the camera via the 12v outlet in your vehicle? While the engine is running, check the PMP (if fitted) to see if the Green LED is illuminated, also try removing the power cord from the camera for 1 minute, then plugging it back in.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
Heath Sasked
Hi my dashcam doesn't keep accurate time after it has been shutdown for the night. When I set the time on first use its fine. When I restart the car the next day the time doesn't update. I have the magic power pro installed and portable Wi-Fi for upload to the cloud during park mode. I turn the dashcam off at night. Any suggestions would be appreciated? Thankyou
2 answers
Sorry Heath I can’t help. I would suggest getting onto BlackVue Australia. Cheers
BlackVue Australia T.BlackVue
Hi Heath, This can be caused by a number of factors below is the best way to see if it is hardware or soft ware related. Either way we can get it resolved.
1. Ensure you have the latest firmware on your camera
https://helpcenter.blackvue.com/hc/en-us/articles/228998928-BlackVue-App-Firmware-Over-the-Air-Upgrade-FOTA-
2. Perform a GPS time sync. Wait for the blue GPS light to turn on, then hold the format button on the camera for 12 seconds until the camera beeps. (This will delete all file from the SD card)
If the camera continues to loose time when switched off, the RTC may need to be replaced.
To have this replaced, please follow the warranty/returns procedure on the link below:
https://www.blackvue.com.au/support/warranty-return/
Alternatively your retailer should be able to facilitate with the return.
Feel free to get in touch if any other questions.
Best Regards,
BlackVue Australia
08 6267 5167
Nick Masked
Hi
I bought the camera last year however on purchase I changed my password. Now I have upgraded my phone and downloaded the app on my phone but unfortunately I forgot the password for the wifi. Is there any way to reset the password?
Thanks
2 answers
Hi Nick, see below I received from BlackVue
Change the dashcam's Wi-Fi SSID / password using BlackVue PC Viewer (Windows or Mac):
1. Turn off the dashcam and remove the microSD card from the dashcam.
2. Insert the card into the microSD card reader and connect it to a computer.
3. Run the BlackVue Viewer program.
4. In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.
5. Click the Wi-Fi tab and under Login credentials change the password.
* The dashcam's Wi-Fi password is case sensitive which means that upper case " A " and lower case " a " are considered different letters.
* If you click on "Reset", the password will be changed to default password.
6. Click Save & Close.
I will say that it really shouldn’t be this hard.
BlackVue Australia T.BlackVue
Hi Nick,
I can see Luko has already given you the correct instructions. Although don't stress it's quite a simple process.
I have included a link with step by step instructions below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
However if you get stuck you are welcome to contact our full time support team or your retailer.
Best Regards,
James
BlackVue Australia
08 6267 5167
Rickyasked
My blackvue DR650s-8109A3 will not accept blackvue as a password.and will not let me view camera.also this has happen since I updated my phone. From iPhone 5 to a iPhone 7. Any ideas?
2 answers
Sorry Ricky I cannot help. I found the whole password process cumbersome compared to others I have had. Mine is sitting in a draw. I’m sure if you get into to BlackVue they will be able to assist, but it stated, it shouldn’t be that hard.
BlackVue Australia T.BlackVue
Hi Ricky, Thanks for reaching out. As you are aware Apple have recently updated their iOS which may be playing a factor here. There are 3 things we need to do to ensure the phone and camera are "on the same page".
1. Ensure your iPhone is running the most up to date iOS 12.0.1
2. Ensure the BlackVue app is up to date v2.82
3. Once both of these are up to date please reset the network settings on your iPhone: Settings >- General >- Reset >- Reset Network Settings.
If the above does not resolve your issue, it is likely the password has been change from the "blackvue" default to your own password. The can also be reset by following the instructions on the link below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
If you need additional assistance, our full time support team support team is available to anyone who gets in touch. We want to make sure your BlackVue is used to its full potential.
Best Regards,
James
CLEGGYasked
My blackvue keeps on asking to check my SD card why?
1 answer
BlackVue Australia T.BlackVue
Hi Cleggy,
This notification means that there is an issue with the SD card.
Generally the SD card will need to be formatted to resolve the issue, BlackVue recommend to do this ever couple of weeks or so for best performance.
If the SD card is more than 12 months old, it may have reached the end of its serviceable life and need to be replaced. As with all SD cards they have a finite number of write cycles, BlackVue dash cams run through these quite quickly compared with other technology due to running times and high quality video recordings so it is important to use the correct type of card in your camera. If you continue to hear the "check SD card" message after formatting the SD card, the card may need to be replaced. All BlackVue retailers can facilitate in supplying the correct type of SD card.
Please find the instructions on how to format the SD card below:
https://helpcenter.blackvue.com/hc/en-us/articles/222463028-How-to-format-the-micro-SD-card-
Feel free to get in touch if you have any other questions.
Best Regards,
James
Auto BlackBox
08 6267 5167
Rexenasked
I I just got my 650s swap, the old stopped working.
I connect the camera's wifi and it is connected to iPhone X, but Blackvue APP v 2.79. comes with a popup. Not connected to blackVue Wi-Fi Please connect BlackVue Wi-FI and try again. NO / YES.
press NO and nothing happens, press yes and i will be sent in blackvue iphone settings where i can change siri and mobile data settings.
During WI-FI, iPhone is still connected to the camera. Help.
2 answers
Apparently there’s different software for different countries so take it back to where you bought it from. Also, only special micro SD cards work properly. Best to take it to the dealer and let them sort it as you’ll spend hours getting nowhere. Cheers.
BlackVue Australia T.BlackVue
Hi Rexen, this is a compatibility issue with the new iOS released a few days ago. BlackVue are currently working to resolve the issue and will release an app update soon. In the mean time, the android app has had no issues reported and the PC player is also working correctly. Please feel free to get in touch if you have any other questions.
James
Auto BlackBox
08 6267 5167
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