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241 questions from our users

John Vegas

John Vegasasked

Single Camera DR650S-1CH

Is there anyway to have more than 3 seconds recording while moving? It’s really annoying to have a hundred 3 second clips from one drive.



2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi John, It doesn't sound like you have a BlackVue, as they do not record in 3 second segments. By default any BlackVue is set to 1 minute recordings, but you do have the option for 2 and 3 minute recordings as well.
Perhaps contact your retailer to find out what brand you have and see if they are able to offer some assistance?
Thank you,
Tom.
Auto BlackBox Pty Ltd.

John Vegas
John Vegas

I meant 3 minutes as the maximum, nice, snappy response though..

genstufff

genstufffasked

Single Camera DR650S-1CH

I've had camera installed with Power magic pro by auto electrician. GPS will not work although light is on. When I go to BlackVue Wi-Fi settings and try to connect to firmware settings the app crashes repeatedly. I did a firmware update to v1.011 today but still no joy. Camera seems to get extremely hot. Unit is only about 5 days old ?? can I swap at Auto one for a replacement?
regards, Gregory

2 answers
Lidia
Lidia

Gregory, could just be a factory defective item.
I would firstly contact Auto blackbox (08) 6267 5167 the Australia supplier. They are awesome.
They will be more than happy to help and will advise of the necessary course of action.



You can also contact the store where purchased and explain the issues. They should offer you a replacement in line with your rights under Australian consumer law, as the item does not function as it should therefore is not fit for the purpose it was purchased for. It is also under warranty.
I’d also be taking in your receipt for installation to prove it was installed professionally.

As you have everything hard wired, you may be able to just replace the camera itself and see if that makes a difference. If not, the issue may be in the wiring.

Either way, you will have your issue rectified.
They are great cameras and the Australian support team are customer focused and know their products well.

BlackVue
BlackVue Australia T.BlackVue

Hi Gregory,
As per Lidia's reply, I couldn't have said it better myself, thanks Lidia :)
Look forward to hearing from you Gregory.
Tom.
Auto BlackBox Pty Ltd.



John

Johnasked

Single Camera DR650GW-1CH

Hi. The dashcam does a great job at detecting an event. Is there any way to 'tell' the dashcam to save vision of an event that it cannot detect through impact - for example of an incident further up the road - that would make it easier for a user to find that specific incident when reviewing footage later on? Thanks

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi John,
Glad you are enjoying your dash camera.
The camera settings can be configured to trigger manual recordings using the proximity sensor on the opposite side of the camera to the cables. By default this sensor enables/disables the microphone however this can be changed to manual recording instead, a link explaining how to do this is below.

https://helpcenter.blackvue.com/hc/en-us/articles/231693247-What-does-manual-recording-mean-

You can then search for the manual recording using the N P E M filters in the search list (N = Normal P = Parking E = Event M = Manual)
Feel free to get in touch if any other questions.
Best Regards,
James
BlackVue Australia

Lidia
Lidia

Hi John, i am yet to use the option James mentioned above.
I have on a couple of occasions witnessed accidents that the canera had not detected as an event.
What i have done is noted the time. The way i do this is by taking a screenshot on my phone of the wallpaper

Kwok

Kwokasked

Dual Camera DR650S-2CH

My camera is connect via cellink Neo, using 128GB, downloaded the latest revision 1.010. Notice that the camera hang and I need to power down by pulling out the power source so that the camera goes into restart mode and he camera goes back into normal recording mode again. Please advise if there's any error to my camera. Thanks

3 answers
Lidia
Lidia

I’m not sure what you mean when you say your camera hang?
Is the camera saying anything to you?
Do you have to pull out the power cord each time to restart the camera?

Depending on what the camera is saying to you, i would start trouble shooting by checking all the connections then the sd card. If the sd card is new, it’s safe to say it’s not the issue.

If you have no luck, contact blackvue in Australia tel: (08) 6267 5167.
Ask them to help you troubleshoot over the phone. They are awesome to deal with and will help resolve the issue. Good luck

Kwok
Kwok

Actually the camera is running constantly over the night. What I meant camera hang ... it the whole went into freeze mode where I can't connect via Bluetooth and the LED light (front camera) is not blinking (normally it is blinking) . The unit did not say anything as I'm not sure when did the unit went into this condition.

Hence I have to remove power cord and let the unit restart it back again. Once it restarted I notice the date and time was registering the old date and time ..( example 4 to 5 hours ago during the early morning)

Yes I have to pull out the power cord every time it went into this mode. Please help

Lidia
Lidia

If your canera is still under warranty, I’d be seeking a replacement.
Before that though, try changing the sd card if you haven’t already done that.

Otherwise, as i mentioned previously, contact Auto blackbox (08) 6267 5167 the Australia supplier. They will help you trouble shoot.
Best thing to do is contact them whilst you have access to your car and canera.

Amber

Amberasked

Dual Camera DR650S-2CH

My car was serviced for a new battery and now my camera is not recording how do I reconnect this?

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Amber,
I would suggest asking the service company what they did to your camera? Changing the battery will not have any effect on the camera's recording function.
Thanks,
Auto BlackBox Pty Ltd.

G. Hi
G. Hi

Maybe they pulled the power connector out as some places do not like you recording in their premises I had a battery change and several flat batteries prior and it did not affect the camera in any way. Check they pulled it out of the camera and then didnt push it in far enough

Toko

Tokoasked

Dual Camera DR650GW-2CH

I was using the camera to reformat my sd card.
After that it went into configuration and keep prompt me that there is in valid system configuration.
Pls kindly advise?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Toko,
Best thing to do is, format the SD card in your PC and apply the latest firmware to the card. Then place it back into your camera to perform the upgrade.
Let us know how you go.
Thanks,
Auto BlackBox Pty Ltd.

NGZ

NGZasked

Dual Camera DR650GW-2CH

I have connect my phone to the camera’s wifi but when I enter the app and try to download a file, it takes a long time buffering then saying unable to display the map because your smartphone isn’t connected to the internet. Really hope u guys can help me out here

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi NGZ,
I have seen this before with Android phones, can you confirm what type of phone you are using? Perhaps try doing a firmware upgrade and trying again, even try another phone. Let us know how yo go.
Tom.
Auto BlackBox Pty Ltd.

Patrickkazzi

Patrickkazziasked

Dual Camera DR650GW-2CH

Hi there,
I have the Blackvue camera DR 650GW-2CH . I had it for few months but now it saying out of the speaker " initialisation of SD card, Do not turn off Power". I have magic pro to and installed by a professional. could you please let me know what could be the problem ?
Regards,
Patrick.

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Patrickkazzi,
Is the camera just repairing this over and over? If so, it is likely that the microSD Card is faulty and will need to be exchanged for a new one.
Let me know how you go.
Thanks,
Tom.
Auto Blackbox Pty Ltd.

Patrickkazzi
Patrickkazzi

Thank you Tom, i appreciate that.
Regards
Patrick

Caolan W

Caolan Wasked

DR650GW / DR650S

When I access my app and try to watch or play back the recordings it says, it failed to retrieve the file list from the camera? It’s a dual camera front and back. Any ideas?

1 answer
joemcfann
joemcfann

Did you figure it out yet? I'm having the same problem.

Andrew C

Andrew Casked

Dual Camera DR650GW-2CH

So I currently have a Blackvue 650 dual camera setup with it hooked up to a power magic pro! Currently I have the Blackvue on parking mode for g-sensor only, I want to have it to pick up motion at close range after my car being keyed twice in 3 months by 2 lowlifes who are related to each other!

However when I try to change the settings in the app and slide it the motion parking sensitivity off of 0 to say 10 or anything else it never saves! I hit save and exit from my smartphone using the latest version of the app, the camera resets and the Blackvue reverts back to only G sensor only! I have contacted Blackvue Aus and still have no luck or idea why this isn't saving, I need it to record on motion ASAP before more damage is done costing me hundreds of dollars! I've tried 2 different smart phones and yet it does the same thing, however it works fine with the 1 channel unit in a friends car, any help ASAP would be nice to get these 2 prosecuted and pay for damages

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Andrew,
Based on what you have said, it seems to me that the SD Card is faulty - it is not allowing any changes to be made to te settings.
Are you able to format the SD Card? If not, this is a good indication that the SD Card is faulty and will need replacing.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

G. Hi
G. Hi

Do it in a PC and you probably wont have any problems Have seen more problems than enough from people trying to do this sort of thing Otherewise try a different card as said above

Vik

Vikasked

Dual Camera DR650GW-2CH

Hi, I have a blackvue camera for my car too. When I removed the sd card and tried to view it in my computer. The Record folder could not be accessed. Keeps prompting it to be corrupt or unreadable. I've tried reformatting to no avail. When I tried to 'chkdsk' the folder through command prompt it shows the Record folder to contain a nonvalid link. I can't seem to access my videos. Chekd the file size and it was at 0 Bytes too. Makes me think that it never recorded any videos from the beginning. Do advice. Cheers!

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Vik,
Thanks for your question.
This does suggest the SD card is corrupt and will no longer work. This can happen due to poor power supply or excessive high temperatures as well as general use over time. All BlackVue SD cards come with a 12 month warranty. If your SD card is less than 12 months old we can replace it for you with your proof of purchase. Alternatively these are available from our authorised dealers around Australia. (Only BlackVue SD cards are recommended for BlackVue Cameras)
Please get in touch if any questions.
Best Regards,
James
Auto BlackBox

Ken

Kenasked

Dual Camera DR650GW-2CH

Hi there, I have my 650-2ch for three years on three different vehicles. It worked perfectly on my Jeep SRT and Porsche Cayenne but not on my 2018 ford raptor. The problem is I have the power magic pro on, the camera is off right after the engine is off. I tried on and 6 hrs to infinity, none works. My aim is to let the parking mode on, and have this magic pro in case I’m leaving more than a week and I could switch to only record for 72 hrs. Now I removed the magic pro and keep the cam on 24/7. I dunno if you have any solutions based on my need?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ken,
It sounds to me that the wiring is not correct - make sure the RED wire is to IGNITION and the YELLOW wire it to CONSTANT.
If they are wired back to front, then you will receive the error that you are currently having.
Double check and let us know.
Thanks,
Tom.
Auto BlackBox Pty Ltd.

Dan M

Dan Masked

Dual Camera DR650GW-2CH

Hi! Where can i get the latest version here in Canberra, which is the DR650S-2CH?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Dan, thanks for your question. You can use our dealer locator to find a local authorised BlackVue stockist in your area: https://www.blackvue.com.au/dealer-locator/

Also, the DR750S-2CH is now the latest BlackVue model with Full HD 1080P front & rear. Thanks again!

Ronn Chee

Ronn Cheeasked

Dual Camera DR650GW-2CH

Hi sir, when I inserted a new formatted sd card into my DR650, there is a message “sd card is initializing, please don’t don’t turn off the power”.

This message kept repeating for every 15 seconds, non stop till my patience wore off. I tried a few new sd cards, all same message.

Kindly advise.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ron,
Sorry to hear you are having trouble with your camera.
Please ensure you are using a genuine BlackVue SD card as some 3rd party SD cards are not compatible and will prevent the camera from operating correctly. These are available for purchase from any authorised BlackVue dealer and come with a 12 month warranty.
If the issue still persists you are welcome to return the camera for assessment using the link below.
https://www.blackvue.com.au/support/warranty-return/
Best Regards,
James
BlackVue Australia

Kevin A

Kevin Aasked

Dual Camera DR650S-2CH

I have a DR650S -2CH. My problem is that the device sometimes randomly says “audio record off” followed my “audio recording off”. It does this repeatedly while I am driving which is becoming a huge nuisance. Can someone explain to me why it keeps going on and off and how to stop it?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Kevin,
This can happen if something is activating the light sensor on the passenger side of the camera. It can happen if the sun hits the end of the camera when you are driving sometimes as well. It can also happen if the cap on the passenger side is loose. Check these out and let me know if any of those situations I mentioned may be the cause of this happening.
Thank you,
Tom.
Auto BlackBox Pty Ltd

Rusti

Rustiasked

Dual Camera DR650S-2CH

i have a DR650S-2ch and it has work fine until today when i check my recordings for the last week i cannot hear any voice, any ideas as to why? it work 2 days ago but now it seems like the recording in on mute !!

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Rusti,
It is possible the audio recording has muted using the light sensor on the left hand side of the front camera. If you cover the glass panel you should hear "audio recording on/off" hopefully this will resolve your issue.
Please feel free to contact our support team if you have any other questions.
Best Regards,
James
BlackVue Australia

Cagri

Cagriasked

Dual Camera DR650S-2CH

Could you confirm that the dashcam power connector on the B-112 battery is a 2 pin mico JST 2.0 PH female? (see below for the compatible receptacle that goes into that port)

https://www.digikey.com/catalog/en/partgroup/ph-series/8404

If it is not the above, could you please provide the correct model details?

Regards

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Cagri,
Maybe best to direct this question to the manufacturer, as we do not know this information. They can be emailed at [email protected]
Thank you,
Chris.
Auto BlackBox Pty Ltd.

Cagri

Cagriasked

Dual Camera DR650S-2CH

I have seen the following reply in one of the posts: "The BlackVue B-112 will last ~6 hours on a DR650S-2CH with constant recording, though it will last longer if the camera is only buffering video and not recording video"

What is the difference between "constant recording" and "buffering video"? How can I switch between the two modes?

I would like to be able to stop the recording when the engine is off but the camera is connected to the external battery. However, I would still want to be able to access the videos on the camera via WiFi. Is this possible? Can you propose a solution to this?

Thank you.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Cagri,
The B-112 will last about 6 hours, this is based that the camera is recording the whole time. Buffering means the camera is waiting for either motion or G sensor activity.
This happens automatically, if you do not want it to record in parking mode, you can turn down the motion detection and G sensor or turn it off altogether, but the camera will always be buffering.
Happy to explain this in more detail over the phone if you want to give me a call on 08 6267 5167.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Robert W

Robert Wasked

Dual Camera DR650GW-2CH

My blackvue 650 2-channel with WiFi if I unplug it it won't come back on does this several times I'll come out the next morning is on is anybody else having this problem? talk to technical support several times three different power cords

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Robert,
Sorry to hear you're having troubles with your BlackVue.
The symptoms you describe are quite strange, non of our staff are familiar with this case, please contact our office for assistance on the details below.
Best Regards,
James
BlackVue Australia
08 6267 5167

Sunil R

Sunil Rasked

Single Camera DR650S-1CH

I recently bought a DR650S-1CH.
I do not want any recording once i park my car and switch off the engine. Is there a way to stop recording?
My car power outlet always has the power on, even after engine is off. So what do I do? Can I keep the camera connected all the time? Is it safe? I think if I keep it connected the camera will be on always and might drain my cars battery.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Sunil,
You can use either the Power Magic Pro, or simply unplug the camera from the power outlet. When you want to power the camera, just plug it back in.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

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