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Peter S.South East Queensland, QLD
Good cameras both front and back
I purchased this product and have found them to be great value for money, does everthing I want done easily. Very satisfied, after sales service is really great as well. Highly recommend this product.
Purchased in August 2021 at Autobarn Browns Plains.
1 comment
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All the features you would want, Excellent quality video and superb customer service and backup
Ok so I purchased my dash cam about 12 months and up until recently have not needed to view the video until two weeks ago. In short the video terrible I contacted BlackVue Australia who asked to see some video that I had recorded and straight away they agreed that the quality was not satisfactory and the cameras are in fact faulty. The same day they had a replacement unit in the mail which I received two days later. The video quality is excellent now. Thank you BlackVue Australia for the best after sales service i have ever recieved.
Purchased in March 2021 for $700.00.
9 comments
BlackVue Australia T.BlackVue
Hi Martin, I'm very sorry that you have had this experience with your BlackVue dash cam, this is definitely not normal and I would like the opportunity to resolve this for you. It sound sot me that yo... Read more
u may have "Night Vision" enabled or the sensor in your camera is overly sensitive. I also can't find any correspondence from you, are you able to provide me with more information surrounding the reply you got from us as I believe that is not a satisfactory response. Feel free to PM me those details so I can follow this up and hopefully restore your faith in our brand and reconsider your 1 star review. Thank you, Tom. BlackVue AustraliaHello Tom, I initial thought it was something to do with "Night Vision" so I switched that to parking mode only, this made only a very small difference. This then created a problem with night time dri... Read more
ving that the video was to dark. Even with the "Night Vision" on or off there is a significant difference between the front and rear camera, with the rear camera producing a much better quality video. My correspondence has been through you Facebook page. More than happy to send you more information and video clips if you like. Regards MartinBlackVue Australia T.BlackVue
Hi Martin, I found the Facebook messages, I spoke with the member involved, the assumption was made the issue was resolved because we never heard back from you after our suggestions. However, it is cl... Read more
ear that it is not resolved, hence the 1 star review. Feel free to upload some footage here: https://blackvue.wetransfer.com/ Once we receive the footage I will reach out to you again to discuss further, but I'd be happy to replace your cameras either way. Thank you, Tom. BlackVue Australia
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JacobCanberra 2600, ACT
Excellent product - very happy
The set up was straight forward and simple to use when it is all good to go. The PMP otherwise was a bit of a fuss but managed to make it work. I'm satisfied with the excellent quality of the recording! Would recommend.
Purchased in February 2021.
1 comment
BlackVue Australia T.BlackVue
Hi Jacob, Thanks for taking the time to leave a review and recommending the product.
Feel free to get in touch if you have any questions over the life of the product.
Best Regards,
BlackVue Australia
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Find out how BlackVue DR750S-2CH (2 Channel) compares to other Dash Cams
Know better, choose better.
Donna DSydney, NSW
- 2 reviews
- 3 likes
Great Dashcam
Bought this for my son's car, and can now rest easy if he's ever involved in an accident as we will have proof of the incident. We bought 3 units.
Purchased in December 2021 at Autobarn for $600.00.
1 comment
BlackVue Australia T.BlackVue
Hi Donna, thanks for taking the time to leave a review, we're very glad to hear how happy you are with your recent purchase, thanks for your support.
Cheers,
BlackVue Australia.
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PeteAU
- 14 reviews
Great Dash Cam
Good quality product. I’m very happy with the DR750s. The associated app has all the functionality I need to view video files and get notifications from the camera while I’m away from the car. I added a battery saver and a 4G mobile hotspot into the car to facilitate this
1 comment
BlackVue Australia T.BlackVue
Hi Pete, thanks for updating your review, really appreciate the support and please do not hesitate to get in touch with us if you ever have any questions.
Thanks,
Tom.
Auto BlackBox Pty Ltd.
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noremac_22Perth, WA
- 5 reviews
- 1 like
- DR750S-2CH (2 Channel)
- Verified purchase
Great DashCam backed up with outstanding service!
Loved this dashcam but it doesnt make sense supplying the 2ch product with such a small SD card. The supplied 16gb Card is way too small to keep recordings for the front and rear cams and the issue is even more exacerbated when in parking mode via PMP. Other than that, recording quality is good, software/app should have zoom and snapshot functionality and ability to tie footage together but doesnt or I cannot find it. Hardwiring into BMW wasnt as easy as the instructions indicated and required a little trial and error. Would help if BlackVue ...Read more
had a more comprehensive library of help/FAQs in installing in various cars, including modern cars that have battery saving modes. Setting up g-sensor is quite finicky and requires a bit of guess work along with a lot of testing to get it right, well as close to right as it can be. Id like to recommend the 750s but BlackVue need to supply much larger SD card for such a premium $$ dashcam. UPDATE #1: almost 12 months later....rating change required! Just performed a firmware update over WiFi (PMP installed) as this is an option proposed by BlackVue and it subsequently killed my dashcam. Now it will not boot up at all. Have tried troubleshooting as suggested by BlackVue Support and still no workie! This seems to be a common issue unresolved by BlackVue. Strongly recommend DO NOT perform firmware update over WiFi or FOTA! https://helpcenter.blackvue.com/hc/en-us/community/posts/115002410871-Dash-Cam-failed-after-firmware-update-DR750S-2CH- UPDATE #2: less than two weeks post update #1 - rating change ;)Purchased in November 2021.
9 comments
BlackVue Australia T.BlackVue
Hi noremac_22, Thanks for taking the time to review your BlackVue dash camera. I do wish to advise you that our cameras come with the following microSD cards, 16-32-64-128. You just have to specify wh... Read more
ich one you want at time of ordering, by default they come with a 16GB microSD card. As for installation, we have tons of videos on YouTube from various followers sharing their installs, I'd suggest checking some out to see if any of those would be helpful, failing that, feel free to give one of our Authorised Installers a call. Thanks again, Tom. Auto BlackBox Pty Ltd.Hi Tom, thanks for your reply. I have installed the dashcam now so no need to seek further help in this area, however my point was more directed at the lack of installation videos for the PMP around ... Read more
difficult installs in cars like the BMW or Audi where these cars have battery saving modes that turn off accessories to save battery life. Also my initial point regarding the SD Card was again more directed at “why would you provide the same standard size 16gb SD card for a 2ch system as you do for single channel”, when a 2ch system is obviously going to use more space? it doesn’t make sense, but for the point of view BlackVue charge a massive premium for their “branded” SD cards. Considering I purchased my cam at Autobarn, not online, I didn’t have the choice to buy a “larger” SD card however I wouldn’t have bought one anyway at the prices BlackVue charge for them. Don’t get me wrong, I like the dashcam, but getting back to original point, the 2ch system is expensive and should have a larger SD card supplied considering its recording for 2 cameras and as such I wouldn’t recommend it because of that alone. If I had done thorough research in this area beforehand I probably wouldn’t have purchased the BV750s 2ch because of this.BlackVue Australia T.BlackVue
Hi noremac_22, thanks for your feedback, I will pass this onto management. I will also follow up with Autobarn why they weren't able to offer larger cards, as they normally stock all models and card s... Read more
izes. As for the price, yes I agree they are not cheap, however they are the best on the market suited for dash cams, alternatively I would suggest a Samsung Pro Endurance, many customers have reported fantastic results using these cards. Is there anyway we could change your mind regrading the recommendation of BlackVue? Thanks, Tom. Auto BlackBox Pty Ltd.Similar opinion? Write a review on ieatwords.com.au!
TanjMitcham
- 2 reviews
Excellent Front camera quality
Easy to install and the quality of the front camera is great. Cannot comment on the rear camera as the supplied cable is too short for the Toyota Hilux with rear canopy. Need to investigate cable extension options. Also easy connection to phone with very simple instructions and iOS download.
5 comments
BlackVue Australia T.BlackVue
Hi Tanj,
Thanks for taking the time to leave a review.
The standard 6m cable is sometimes too short for utes with canopies however the 10m option is normally suitable. This will be available from your BlackVue retailer.... Read more
Thanks for your quick reply BlackVue Aus. One item that is disappointing is that this unit comes with only a cigarette lighter plug and not USB plug with cigarette lighter option. The cheaper Dashcams... Read more
I have had in the past past has USB cable connections, however an expensive unit like the DR750S-2ch doesn’t. It seems a little odd as my cigarette plug has a double USB plug in it to run another device in the car and the Blackvue could simply plug in to this. Do I now need to buy one of this crappy adapter things? It seems you don’t have a USB cable on your website. Little surprised. Tanj.BlackVue Australia T.BlackVue
Hi Tanj, unfortunately USB only provides 5 volts and BlackVue dash cams require 12 volts, and 12 volts can only be obtained from the CIG adapter or from the fuse box.
Best Regards,
BlackVue Australia.
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LuneroSydney, NSW
- 9 reviews
- 13 likes
Excellent product - Few things to be aware too
Very easy to set up, but the cable to connect main front cam and rear cam is slightly short for my vehicle (4.75m long vehicle) if I try to completely conceal the cable. It would have been much better if the cable is 0.5-1m longer..
Quality of recorded footage is good, but struggles to capture plate number of the vehicle in front during the night driving when head lights are on.
I've hardwired DR750S using Power Magic Pro (hardwiring kit) in order to use the parking mode. This kit has few issues. 1) Cigar jack connection socket is used t...Read more
o connect the dash cam and the kit, meaning you have to have a certain space around your fuse box, 2) If you have no suitable fuse for connection around the driver seat, the switch box would be placed away from the driver seat. My case I had to place it at the far corner of the glove box because suitable fuses are found on the passenger seat side which is a bit inconvenient. 3) GND wire's terminal is so small, so I had to change it with bigger one before connecting. Cloud function is a very handy function, but have to have a mobile Wi-Fi device connected to a mobile battery for long hour use unless your cigar socket is connected to a constant fuse. And lastly, if you want to use a larger size SD card, make sure to format it by your PC first. If you format or initialise it through the dash cam, it won't work unless it is a Blackvue SD card. I am using SunDisk 128GB which was formatted first by my i-Mac and it is working perfectly.11 comments
BlackVue Australia T.BlackVue
Hi Lunero, thanks for taking the time to leave a review. We do have optional 10m and 15m coax cables for longer vehicles such as yours, we'd be happy to supply you one free of charge if you like? Rega... Read more
rding your microSD card, the reason non-genuine cards need formatting is they are by default formatted in exFAT, but dash cams need FAT32. As for using Sandisk, please keep a close eye on your camera, as Sandisk cards are the most incompatible cards because they are TLC and do not contain an error correction controllers, and dash cams, particularity high end ones such as BlackVue need MLC Endurance cards with error correction controllers. Get in touch if you would like us to send out a longer coax cable. Thanks again,Wow, thanks for a nice gesture. I would love to get a longer cable. Please let me know how can I be in touch. Thanks a million.
BlackVue Australia T.BlackVue
Hi Lunero, just send us an email to [email protected] mention this review and we will take car of the rest :)
Cheers,
Tom.
Auto BlackBox Pty Ltd.
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firezone1auSydney, NSW
- 16 reviews
- 1 like
Excellent Camera, Support thats second to none. Dont buy a Lemon Product or service!
Nice Dash cam, easy to use, good features. App is very good especially for retrieving footage onsite where an accident has occurred for viewing by Police. Set up was pretty easy & recorded quality is very good. Rear camera ideal as sometimes front only camera tells half of the story. Had an issue with the camera & received Excellent service from Auto Blackbox, the Australian Distributor for Blackvue Dashcams. They go above & beyond should any issues arrive with your Camera, Doesn't matter what Retailer you brought from. Even follow up Phone cal...Read more
ls or emails to make sure everything is good & you are Satisfied. I would dare say by far the best customer service I have ever had on any product I have ever purchased. If only all Customer service was this Good!! A big Thank you to Chris, Tom and the team.1 comment
BlackVue Australia T.BlackVue
Thank you firezone for your kind review, we are very pleased to hear you are happy with your Blackvue :)
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Find out how BlackVue DR750S-2CH (2 Channel) compares to other Dash Cams
Know better, choose better.
A+++++ perfect
Everything is perfect
5/5 for night n day time
5/5 for recording
With this camera u can’t go wrong with anything
I like it so much I bought any one for my another car. The BlackVue app work excellent too
The cloud is work excellent too if u have wifi hotspot in ur car
1 comment
BlackVue Australia T.BlackVue
Hi Leon, thanks for taking the time to leave a review for your camera.
Thanks again and please do not hesitate to contact us if you ever have any further feedback.
Thank you,... Read more
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Missing footage when needed most, new phone = start over for app?
First it seems that my new phone samsung S9+ transferred the app from my S8+ but did not bring the camera(s) information with it. huge hassle cant find the blackvue box to scanning the code or find serial # to set up the new phone.... so I still have my S8+ and was able to connect via wifi and view some of the footage.
TO my surprise the camera seems to only record several minutes of each drive or not at all. Today of all days, on my way home about 7 minutes into the drive there was a tree trimming crew on the side of the road working. ...Read more
One of the guys goes to throw a pretty big branch into the truck he is working with but over throws the bed of the truck and the branch lands in front of my car bounces up and breaks the trim on the front lower end of the car. I think, no worries I have it all on video. WRONG camera was not working during that part of the drive, it appears to have shut off or stop recording within several minutes of leaving home depot!!!2 comments
BlackVue Australia T.BlackVue
Hi Dana, we are sorry to hear that you are experiencing issues with your BlackVue. The cameras information is not transferred to knew phones, but you can easily obtain this from the camera itself, jus... Read more
t remove the camera from the mounting bracket and this will expose the serial number, QR code and password. The whole process should take about 30 seconds. As for the camera not recording, this can be caused from a number of factors, such as a faulty microSD card, loss of power or a defective camera. In any case, our support team would resolve this for you, I assume you have contacted them for support to get this issue resolved? We look forward to hearing back from you. Tom. Auto BlackBox Pty Ltd.BlackVue Australia T.BlackVue
Hi Dana, just wondering if you have resolved the issue or contacted our support team for assistance?
Thanks,
Tom.
Auto BlackBox Pty Ltd.
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rygar22Sydney Surrounds, NSW
- 18 reviews
good image quality but quite a few flaws
I will not complain about image quality but the system has some serious shortcoming.
1. If you use WiFi functionality to connect it to your phone you will not have Internet so forget using Google Maps or anything else while connected to the App. This is a design flaw from BlackVue as you can actually specify that your wifi connection does not provide internet like the GoPro or TomTom Bandit action cames do. This will then allow you to use 3/4G for internet while connected to the camera via WiFi.
2. The app is mediocre and not very user-fr...Read more
iendly. 3. There is no way to quickly tag an event, someone cut's in front of you etc. trying to find that event later means spending a lot of time going through all footage. 4. Purchased a Scan Disk 64GB DashCam card which does not work in camera.4 comments
BlackVue Australia T.BlackVue
Hi rygar22,
Thank you for taking the time review your BlackVue dash cam.
We are sorry to hear that you are not overly happy with your purchase and would like to help resolve your concerns as best we can.... Read more
BlackVue Australia T.BlackVue
Hi rygar22,
Just wondering if you had a chance to reach out to our support team yet, hope to hear from you soon.
Thanks,... Read more
how can I reach out to your support team, no one answers the phone during business hours? After you send me a replacement it worked for a while, however, I just bought a Samsung EVO PRO Endurance 64GB... Read more
micro SDXC SDHC Card MLC. I formatted the card and as soon as it's in your unit WiFi stops working. This is after trying SanDisk 32GB 64GB High Endurance Class 10 which also did not work and stuffed up the unit so you replaced it. I'm just to do a review on my YouTube channel https://www.youtube.com/alloffroadau/ and so far I'm not impressed at all.Similar opinion? Write a review on ieatwords.com.au!
BladesMetropolitan Adelaide, SA
- 3 reviews
Good Camera But have a Bad Floor
Its a very good quality camera for picture, very clear. love the camera it look cool and blends in with my car.
BUT the very annoying thing is when connected to WI FI the all the normal data service does not work. so have to turn of wifi if i want to use any data on my phone. This was annoying at first, but now i have it for a while, its frustrates me that i have to keep turning wi fi off when in car to use data and remember to turn it on when i get out of car.
i dont know why but cant use my location service or cloud service through the phone WIFI..
1 comment
BlackVue Australia T.BlackVue
Hi Blades,
Thanks for choosing BlackVue as your preferred Dash Cam. Unfortunately most smart phones do not have the ability to connect to a WiFi network and the Cell network simultaneously. BlackVue h... Read more
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Superb after sale support
After sale support is superb, James is the most competent person I dealt during after sale support of any product. I had some problem with my DR750S and all issues were fully explained and as per my request I upgraded for DR900S. I am now happy with video footage and my parking mode works perfectly. Thanks James (autoblackbox support team in Osborne Park, WA)
Stefan (Bruno)
1 comment
BlackVue Australia T.BlackVue
Hi Stefan,
Thanks for taking the time to leave a review. We are pleased to hear that you are now happy with your BlackVue camera and all features are as anticipated.
Please feel free to get in touch w... Read more
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Phong Phan
- 3 reviews
Good but night video needs work
Good cam but night time is very grainy when no street lights are on.Other then that its a good cam.License plate reading is okay.Cant always see license plate i like the way its very discreet and the live feature is cool as well and love how u can view recordings through phone price is a tad expensive but u get what u pay for.
2 comments
BlackVue Australia T.BlackVue
Hi Phong, Thanks for taking the time to leave a review.
Low light conditions are challenging for all types of cameras however the DR750S series over comes this with the Sony Startvis sensor which is d... Read more
Yeah cheers like the camera though.YOu guys should have a trade in upgrade process for the 900s...
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Find out how BlackVue DR750S-2CH (2 Channel) compares to other Dash Cams
Know better, choose better.
747800Sydney, NSW
- 36 reviews
- DR750S-2CH (2 Channel)
- Verified purchase
Fitted yesterday and so far so good
Fitted yesterday.
Cameras and app seem to work well. Ability to modify settings easy enough. I chose to operate my cameras without lights as they are apparently a theft risk. So I've switched off all LED lights which no longer distracts me white driving and makes it very subtle.
The front camera sits behind the rear view mirror so I can not see it other than for the wire connecting into the roof lining.
Seems very well presented and solid.
Only negative is it looks like it picks up my bad singing LOL
1 comment
BlackVue Australia T.BlackVue
Hi 747800,
Thank you for the review and glad to hear you have found a configuration that suits you. ... Read more
FYI you can toggle audio recording on/off by swiping your finger over the light sensor on the left hand side of the unit ;). Please feel free to get in touch with any questions you might have. Regards, Caleb Auto BlackBox Pty Ltd.Similar opinion? Write a review on ieatwords.com.au!
DannyBoySydney
- DR750S-2CH (2 Channel)
- Verified purchase
Awesome Dashcam - Excellent Video Quality.
I tried afew cheaper dashcams over the years. One thing I can say from experience is spend a little extra and get a quality unit, you'll be way ahead in the long run.
Took the plunge on the DR750S-2CH after discussing my options with a guy at SPORTGPS (forgot his name) who was pretty helpful and knew their stuff. Apprehensive at first but boy am I glad I did.
The Blackvue features and video quality are awesome. Light years better than the previous cheap dashcams I've owned. Fits nicely behind the rear view mirror and the app lets me connect with my phone to view live footage or change some settings on the fly.
Would I recommend it to anyone, you bet. Quality unit all round.
1 comment
BlackVue Australia T.BlackVue
Hi DannyBoy, Congratulations on your recent purchase and thanks for taking the time to leave us a 5 star review, please feel free to get in touch if you have any questions.
Thanks again,
Tom.
Auto BlackBox Pty Ltd.
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Love this camera
This is my 3rd dash cam, after poor experiences with other brands the guys at Alberts talked me into trying a BlackVue. I’m so glad I did, the footage is awesome and the app is the best in the business. Will definitely get one for my partners car as well. Would highly recommend.
1 comment
BlackVue Australia T.BlackVue
Hi Hot Rod,
We appreciate your time in leaving us a review, feel free to get in touch if you have any other questions or feedback.
Thank you,... Read more
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Perfect addition to my Tesla
I hunted around for a long time looking for the best camera for my new Tesla, after a lot of research BlackVue seemed to be the only one that met, actually exceeded my expectations so I went for the front and rear option and opted for the largest memory card, which is 128gb, couldn’t be happier with the footage and how discrete it mounted in my car.
1 comment
BlackVue Australia T.BlackVue
Hi Tiny,
Glad to hear you chose a BlackVue dash cam for your new Tesla!! We appreciate your time to leave us a review, feel free to get in touch if you have any other questions or feedback.
Thank you,... Read more
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Daz
- 12 reviews
- DR750S-2CH (2 Channel)
- Verified purchase
Great quality camera, poor app capabilities
Can’t fault the quality camera on this, it’s second to none and surpasses any other Dashcam I’ve seen.
The app however is a bit of a disappointment. It’s sluggish and clunky in areas, and data transfer is slow, even when using WiFi to the Dashcam and sitting in the car.
Even more of a disappointment is the lack of ability to rotate the front camera video. You can select to rotate the rear camera, but no option for the front camera. The reason this is an issue is that we had to install the camera flipped so the cables would go up the lef...Read more
t side, as my car has a large safety camera and sensors behind the dash that controls the various car safety features. Such a small feature that should just be there from the get-go. Yes, I can remove the microSD card and use the BlackVue app on a computer to rotate the video, but then the time stamp is upside down, and it’s just a pain when it could just be built into the firmware like it is for the rear camera. If the app got an upgrade, data transfer improved, and ability to rotate the front camera in addition to the rear camera, then this would be perfect.1 comment
BlackVue Australia T.BlackVue
Hi Daz,
Thanks for taking the time to leave us your review, our support team also received your email. We will be sending your feedback to the manufacturer and hopefully they take it onboard. It would... Read more
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Questions & Answers
Tonyasked
Hi, i just bought Dr750 Gold one week ago with new car at dealer. When i took SD card out from camera to checking capacity yesterday, then put it back in there. However i noticed that no more power at all for camera and it was off. I did try start engine to charge but didnt work. Can you let me know the reason? Tks
1 answer
BlackVue Australia T.BlackVue
Hi Tony,
Thanks for sending your query through.
Unfortunately it sounds like there is a potential issue with the unit or the cables.
If you can email us your details we will arrange with your installers to go over the system and get the issue resolved.
Please use the email address below.
[email protected]
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Larissaasked
I have a black vue camera installed works fine bit I have found that at the same spot driving home it isn't recording it is missing from when I pull up at a set of lights to when I pull into my drive way about 10 mins of driving. I have recordings for the driving prior to this and then me getting out of my car once park the car. I am concerned if something happens at the intersection there will be no prof there is red light traffic and speed camera at this intersection does this interfere with recording. Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Larissa,
Thanks for taking the time to leave this query.
When you approach this set of traffic lights is there any voice prompts that occur with the unit?
To our knowledge the red light traffic and speed cameras would have no effect on the cameras ability to record video files.
With the files that are still there prior to this occurring can you advise what file types they are? ie. Event recordings, normal recording or parking files.
Please advise on the above so that we can assist in this matter further.
Alternatively if you would prefer to discus this matter please call on the details below.
Kind Regards,
Chaim
BlackVue Australia
08 6267 5167
Sandandlimeasked
I brought my Blackvue 2 ch 750 over a year ago from Halfords whom installed and set it up for a charge fifty pounds unfortunately I only owned a Samsung 7 at the time and the chap advised me to get a better phone and recommended the S9+ and i needed a good wifi connection and data allowance in order for it to be compatable to the Blackvue . The issue i had was while i could view my car cams from inside the car once outside by even a few feet it would not connect the wifi from my S7 was far too weak so there was no way I could be away from the car and obtain a connection to my phone directly. I was somewhat disappointed as I had just parted enough money buying the car cam and a battery magic to protect my car battery but accepted my fate and then went to my provider 3 who promply sound me the Samsung s9+ for another 949.00 and a sim only package at 20.00 for 30GB once i completed the sale i pointed out they had not offered me any insurance as it was an expensive phone but unfortunately when you buy a phone outright they cannot provide insurance cover but i managed to get insurance else where but still was disappointed. I then once up and running tried to connect to my Blackvue and yet again worked inside the car but just a few feet away signal too weak i was back to square one even Halfords could not understand it. the only advise they could offer at this point was to contact Blackvue for assistance which i did and I was surprised to learn that a permanent hotspot need to be in the car all the time and i was not going to leave my phone in the car how would i view it anyway. i have spend the last year waiting for my sim card contract to end and last week went back to 3 and again asked if they had a wifi mobile hotspot that can be used with my Blackvue before i went to a different network operator. They did and gave me the Huwuie 4g mobile wifi and arranged another contract this time two years. I have again been trying for two weeks now to get it to work to no avail and i have again rang the Blackvue support helpline 01555 709725 who have promised several times to send me the setup information but as yet nothing is forthcoming all very disappointing. The issue i have is i can connect on my home PC to my Blackvue Car Cam and view other users all around the world but it does not allow me to view my car its on the map but i cannot view it and as for the 3 mobile wifi connected now in the car it has limited or no access. The Blackvue is not seeing or connecting to the mobile wifi and i need to find a way to connect my home wifi when at home and my mobile when away from home and be able to connect to Cloud as soon as i do it tells me to connect to my Blackvue wifi which of course is not working in conjunction with my home and mobile wifi connections. I wonder maybe i need to uninstall my car cams and start again but can i do that as i already registered the Blackvue when i brought it. This is an excellent system and will be if i could ever get it to do as it says on the box and clearly this is a simple setup misunderstanding by all parties any help would be really appreciated before i go mad. I need simple instruction 1. setup blackvue to my Windows 7 home wifi and setup to my 3 4g mobile wifi and of course cloud connect ability . the Halfords guy set it up with the same passwords for both Blackvue car cam and cloud and i wonder if this could be the issue any help is desperately needed. thank you for listening
1 answer
BlackVue Australia T.BlackVue
Hi Sandandlime,
Thanks for taking the time to write up an inquiry, it does sound like you have been through quite a bit of back and forth in an attempt to get Cloud working. First of all, we would highly recommend watching the following video tutorial on setting up BlackVue Cloud on your device: https://www.youtube.com/watch?v=5_sHeV9Oq_U
In order for the BlackVue camera to connect to Cloud servers, you will always need a Wi-Fi internet hotspot in range of the camera and have your camera registered to your BlackVue Cloud account as you already know now. We do suspect there may just be a misunderstanding in setup by the involved parties like you said. I would personally advise watching the video above and following it step-by-step and starting again from square one to make sure nothing is missed.
As a side note, we noticed that you purchased your BlackVue system in the UK and you have come through to the Australian product review page for BlackVue. We are happy to answer general inquiries you may have, but due to the time difference between us, we may not be able to effectively assist. For local support, we would advise getting in touch with BlackVue UK on [email protected] or calling them on 1555 709729. It may also be worth your time to visit their website and submit a ticket here:
Thanks again for taking the time to voice your thoughts!
Kind Regards,
Chris
BlackVue Australia
08 6267 5167
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BlackVue Australia T.BlackVue
Hi Peter, Thanks for taking the time to leave us a review and for recommending the product. Please feel free to get in touch should you have any questions in the future.
Best Regards
BlackVue Australia