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Reviews

3.0

580 reviews
5
(253)
4
(16)
3
(14)
2
(54)
1
(243)
  • Product Quality
    3.6 (74)
  • Return Claim MadeYes (4) · No (83)
  • Customer Service
    3.5 (81)
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VickiG

VickiGSydney, NSW

  • 5 reviews
  • 1 like

Hornsby store Fitted us in as an emergency. Very helpful and friendly staff. Great pricing.

published

I had a gutter incident in my daughters car [wont go into that] but i had knocked the alignment out the day before her driving test and the steering wheel was not sitting centre so put her off in reversing and cornering etc. I called early in the morning and they were happy to help out with an instant booking for wheel alignment and new tyre [as took big chunk out of the old]. They did not try to upsale me to anything more than i needed. The steering wheel is now in the correct position and new tyre fitted all whilst i waited and a competitive price. My daughter passed her test and is now happily driving. Thankyou so much guys. Would highly recommend.

Raman

RamanGreater Melbourne (Metropolitan), VIC

Great team and friendly. Reasonable price too .

published

Hello, I have preferred to visit this Bob Jane tyres stores because, Friendly team and one of the technicians name tej find the issue and fix it fast. Thanks to crew.

Anne Gordon

Anne GordonGreater Melbourne (Metropolitan), VIC

very happy

published

Thankyou whitehorse Rd Box Hill I went to have a nail removed from a tyre and when I returned I was told all the wheels had been pumped up, the tyre repaired and NO CHARGE I will return to have new tyres next year THANK YOU BOB JANE Whitehorse rd BOX HILL THANK YOU VERY MUCH

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Trevor B

Trevor B

  • 2 reviews

Excellent friendly service. Very happy and will continue to use the Southport store.

published

I visited the store this morning for a wheel alignment. I had booked the car in a couple of days ago and everything at check in this morning proceeded smoothly.
The service was professional, efficient and friendly and the work was carried out in a timely manner.
My previous visit was when I had four tyres fitted, balanced and aligned. At that time I could not fault the service and the helpful and professional approach adopted by all staff.
I would happily recommend the Bob Jane Southport store to anyone seeking tyres or associated services.



Once Bitten29

Once Bitten29Greater Melbourne (Metropolitan), VIC

  • 6 reviews

misleading

published

Get other quotes. Bob Jane advertise how competitive they are. They were the most expensive by far. Today they quoted me $2400 for 4 tyres. I was quoted $1730 at a different tyre dealer, and ended up paying $1630 elsewhere. A massive difference for the same thing 50% more.

1 comment
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Jennie

JennieRed Hill 2603, ACT

Exemplary service!

published

Thirty kms out of Mildura one of our tyres suffered a blow out. The only spare we had was a space saver. As we needed to return to Canberra we understood it could be difficult driving the distance without a replacement tyre. Although it was nearly closing time the Manager and staff at Bob Jane in Mildura were excellent. The Manager couldn’t be more helpful, professional and personable. Within the hour the team had us safely back on the road. Thank you most sincerely to the staff at Mildura!

kailin

kailinGreater Melbourne (Inner), VIC

bad practice for running business

published
1 comment
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Joan Maxted

Joan Maxted

  • 2 reviews

Excellent

published

Thank you Modbury excellent service as always, quick attention and we received a text message to say car was ready 30 mins ahead of schedule. Who could ask for more

Sallyh

SallyhSouth East Queensland, QLD

  • 2 reviews

Scott at Carina "WILL look after you" -

published

Attended Carina with a punctured spare Tyre. I had purchased a new set of tyres from Bob Jane within the last two years. Scott looked into my records and advised i was covered under the Road Hazard Warranty. I received a free replacement. New one fitted, spare tyre taken off and placed back where it belongs and ready to go in under 30 minutes. As this was happening for me i observed a very busy customer service area and noticed the positive attitude, support and all round good humour and charm of the staff. I am so impressed with Bob Jane and their customer service that i will be returning again when needed. I have no hesitation to recommend Bob Jane Carina to my friends, family and acquaintances. Thank you

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Kathy

KathyPerth, WA

Don't go here if you are FEMALE

published

I recently booked in to have my tyres rotated and aligned as part of my long life tyre plan. Waited an hour and a half, paid the $75.00 and got home only to discover that NOTHING had been done at all! When I called to complain and take it back to be done they did not even opologize, only asked how I could tell it hadn't been done! Just because I'm a women doesn't mean I don't know about my vehicle! Very disappointing. Won't be going here again and will tell everyone I know about this crap experience! NO STARS...

1 comment
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Brendan

BrendanMelbourne

  • 2 reviews
  • 4 likes

Ballarat Team Save the Day.....AGAIN

published

The team at Ballarat whipped my wheels off, assessed damage, put them back on and sent me off to a place that could fix them. Researched alternatives for me. They get nothing for it on the day, but they are smart enough to know that great service (even if it is free) will lead to further business down the track. Thanks so much guys, the Jag will be back for new tyres with you as soon as it needs doing.

Great Service At Bob Jane on the GC Highway

published

I went to the Bob Jane at Mermaid Waters to replace a bolt on my tire. The man who served me who I presumed was the manager of the store was very helpful and friendly. He got the right bolt for my car and gave it to me free of charge. I am definetly gonna go back to get tires from here!!

Shaun O

Shaun OMelbourne

  • 14 reviews

Complete rip off, and uses scare tactics on uninformed customers.

published

Absolutely disgusting store. Sent my girlfriend to get 1 tyre repaired. Made her sit and wait in the waiting room for 2 hours, told her you cant repair it, then lied to her about the condition of her other tyres. First stated they have about 5000km on them, and then 10 mins later, told her all tyres are gone and they all need to be replaced as its extremely unsafe to drive. Trying to scare her by telling her its a life/death situation. Gave her a quote for $700 for 4 new tyres for a 2015 Suzuki Swift, and these werent even top of the range tyres. You could get 8-10 new tyres for that price.

2 comments
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Shaun O
Shaun O

Already sent one to that address on the 18/3/2019. No response.

Joey

JoeySydney, NSW

Rip off

published

The Mount Druitt store is a joke n store manager Chris west is a liar trying to rip me off for a wheel balance n alignment he priced me $170 but when he found out I was friends with the team of bob Jane in Bankstown he wanted to do it for $90

Lindsay

LindsaySydney, NSW

These tyres are dangerous

published

they caused me to have an accident. They do not hold the road in the wet. I have probably written off the car that I was driving while only keeping up with the traffic. They should be removed from sale and you should be liable for the damages

2 comments
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Lindsay
Lindsay
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Malcolm B

Malcolm BSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Up selling without even asking

published

Quoted $99 each for four tyres today at the Morayfield store. Went ahed because i thought the price was good. Wife picked up car at about 12.30pm charged $451. Rung store they said when i spoke to them i also agreed to a wheel alignment. This never entered the discussion. The person i spoke to said yes i did and the tyre fitter was standing next to him and heard it. Now i might be a bit old but am about the same age as the person i spoke to but then i must be a bit senile as he never mentioned a wheel alignment nor was the tyre fitter standing next to him. This is upselling to the extreme without the customer being told. As there are numerous tyre places around i will not ever be going back to bob janes

1 comment
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Eaglej

EaglejBrisbane

  • 3 reviews
  • 1 like

Bob Jane Redcliffe

published

Had my Isuzu done and was really impressed by the service. All the guys there know their job and I received helpful tips. Booked my wife’s car the next day.

Ciel

CielBunbury

Coasting on the Brand's reputation

published
1 comment
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Robert

RobertNorth-West & West coast, TAS

  • 2 reviews
  • 2 likes

Worst service EVER! Totally taken for a ride, DEVONPORT

published

Asked for expert opinion on mags to fit my Commodore Ute, upon inspection of the car, I was recommended a set to suit, when I purchased them, the mags would NOT fit my tyres, so, had to pay for 4 new tyres. Was told I could not be invoiced for the tyers, had to pay then and there, with the wheels off the car, it was like they had me over a barrel... and the cold manor of the salesman, was like, stiff... Having worked at Beaurepaires, I couldn’t believe I was sold a set of mags that would not fit the tyres, by a salesman who should of known that!

I am disappointed I had to leave one star rating!
Never will go there again!
BOB JANE DEVONPORT TASMANIA...

1 comment
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N. Mangano

N. ManganoPerth, WA

Tyre Warranty is fake

published

Purchased 3 Kuhmo Tyres from Bob Jane in Armadale WA. After some time a bulge appeared on the side of one of the tyres. Took it back as still had 67% tread left on it. The person who looked at it said it was due to impact damage although there was no sign of damage to either the tread, the rim or the alignment. I told him I had not hit anything but he refused to look any further. I rang head office of Kuhmo Tyres and they said he should have removed the tyre from the rim and checked for internal damage. They told me to go to Tyrepower to get it checked. Do not buy anything from Bob Jane tyre stores.

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Page 5 of 29
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Questions & Answers

Disillusioned

Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email [email protected] to discuss further.

Disillusioned
Disillusioned

I emailed [email protected] several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David

Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2022 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to [email protected] and we will look into this issue further for you.

YMMS

YMMSasked

I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?

4 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to [email protected]. From here we can help you.

YMMS
YMMS

I have sent emails to [email protected] numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.

Neil
Neil

Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.

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