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- 3 reviews
Just The Usual Great Service
Great service as usual from Tim, Lachlan and the team at Bob Jane Redcliffe. Nothing's too much trouble for these boys, they get it right every time. Do yourself a favor give them a go you wont be disappointed.
Brad
- 2 reviews
- 4 likes
- Verified
Playing with people’s life
Kindly check my invoice and the tyre I bought from Bob Jane Sunbury after 20.000km only.
Notice that, I checked the tyre the morning of the accident and it wasn’t flat. The staff member who did poorly alignment the wheel put all my family at risk.Thank you Bob Jane
Hi Mike, thanks for getting in contact with Bob Jane T-Marts. Has a member from our senior management team spoken with you? If not please contact us at [email protected] and we will have a team ...
Read moremember reach out to you. Thanks, The Bob Jane T-Marts Team.Hi Mike, we are sad to hear that this was your experience with us. We hope you will give us another opportunity to earn your patronage in the future. Thanks, Bob Jane T-Marts Team.
- 4 reviews
Bad Job
Went to get a wheel alignment / balance and a swap of tyres and rims. Wheel alignment wasn’t done properly, and in their defence they gave a refund. Later I realised that they also striped the actually covers off from the wheel nuts (3). By then I couldn’t deal with them anymore and left it. That was until my dealership had told me that by stripping the covers of the wheel nuts my tyre spanner would not fit. Great another 35 dollars. But the fact that had I got a flat tyre in the time frame I wouldn’t have been able to change my tyres. Absolutely disgusting workmanship by Rockhampton Bob Jane. I would never ever go back and I recommend that anyone who goes there needs to check their work.
Hi Karen, thanks for getting in contact with Bob Jane T-Marts. Has a member from our senior management team spoken with you? If not please contact us at [email protected] and we will have a team...
Read more member reach out to you. Thanks, The Bob Jane T-Marts Team.- 6 reviews
- Verified
Great tyres and service Bob Jane
Bridgestone 116S Dueler tyres to suit Mazda BT-50 were recommended by Bob Jane. Very happy with service, price and recommendation, these guys know their products. The tyres are great, quiet road noise and smooth travel. Included was an alignment and $100 cashback on promotion. I will definitely go back to them for a repeat performance.
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- 3 reviews
- 3 likes
My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.
My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.Thanku . Even KIA couldn’t fix this problem. Car Cerato sport model
- 6 reviews
- 5 likes
Ok service, lack communication
Called up to check stock of 4 x Potenza RE003, said they will be stock before my booking. Took car in following day and voiced what tyres i want before work commence. 1 hr later upon work completion, saw the invoice for higher then quoted. When i ask the reception why price is higher, he said there was no stock of the RE003 and put S001 on, was informed they are much better tyres. Was reimbursed the difference. Would be nice to actually be told prior to work starting if RE003 were in stock as i did alot of research and had my heart on these. I would of had come back a different day when they actually had them in.
Unhappy with customer service
I went to change my tires at their Dandenong branch. I got an over the counter quote but was not told that Nitrogen would be used to inflate the tires. This costs a further $40. If the sales person would have explained this beforehand, I would have told him not to use Nitrogen. A tax invoice was not provided in paper form but was sent to my email, so I was unable to address the issue immediately. I feel cheated as they need to explain their pricing breakup clearly beforehand.
- 6 reviews
Midland store has excellent customer service
I have purchased tyres numerous times and have found the staff extremely polite, courteous and efficient. Anytime I require tyres this is the only place for me and at present I am 1500 kms Away
- 12 reviews
- 3 likes
American racing wheels ASX Yukon 200. Very disappointed !
Purchased a set of five American racing wheels "Yukon asx 200 satin black" for my 4w4 Prado in October 2018, very happy with them until in I noticed the paint on three of the wheels coming off ! "this was Feb 2020 16mths after purchase" I went back to Bob Jane at Modbury to show them, so they took pics of the three wheels.. a few days later they contacted me to inform me that the wheels were out of warrantee by 4mths and couldn't help any further ? and was told if I want them to look new again I have to paint them myself ! These wheels are not made in America but made in China, hence the poor paint finish. My experience with Bob Jane and American racing wheels has not been a good one !
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- 11 reviews
- 1 like
Bob Jane Tyres Taren Point
Very happy with my service here. Took in a tyre to be repaired. It was fixed quickly and efficiently. Very good customer service from Danny, front counter and Scott, who replaced my tyres and checked air in tyres etc. Price for repair etc was really reasonable and cheaper than i expected. Would definitely recommend.
What a waste of time
Two or three months ago I purchased a set of Pirelli Cinturato P7's. At the time I was very happy with the service. This week I had one of the tyres blow out when I hit a small pot hole. Today I called the store - Nunawading - to explain and check if they had a tyre. They said yes so I drove 30 min to get there and checked my car in. Customer desk person said it will take 1.5 to 2 hours which was longer than I really wanted but I decided to continue and left the car. 1.5 hours later BJ called to say they actually did not have the tyre and could...
Read more not find one in any of their local stores so I would have wait to middle of the week. Got back to the store and picked up my car and wheel. No "sorry for the inconvenience" nothing but someone must have picked the wrong tyre and bad luck. Having now wasted my whole morning - and I had a lot of other things I needed to do - I am really unimpressed and will not use BJ again.- 2 reviews
Reopen
Bob Jane is great. Just need Penske and Andretti onboard to help repair and reopen the Thunderdome and bring back the Auscars and Nascars. Supercars is almost dead. PLEASE. PLEASE.
Thanks for the great feedback Luke! - Bob Jane Team
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Great service
Keperra branch fitted new tyres to my SR5 Hilux Franchise owner gave great service,Fleet vehicle payment sorted by staff no fuss car drives and feels great.Very good service Peter Fairfull.
Thanks for leaving an amazing review Robert! - Bob Jane Team
- 27 reviews
- 11 likes
dont use them all i say
had a booking today 1pm fountaingate got there wait my tyres to arrive there told me kumho never on time but as a customer why they not call me tell me this then tell me after 30 minutes waited be served come back 3 pm,then even 3pm they not call but honesty besides the point dont waste u time people there losing customers they tell me i need a wheel alignemnt on my back tyres my car doesnt need that as its front wheel drive guys im a motor mechanic how silly are they i didnt tell them this no need to,so i went next door bridgestone select got ...
Read moremy tyres put on actually got supercat but no good rang them up ask for another brad and they reswap them straight away so thats service bobjane tmart useless mob dandenong worse tell me a price $89 for 1 tyre go bridestone select as they have 20% of sale now and if u pay $400 tyres u pay $320 bargain bobjane tmart u never get me as a customer ever again shame shame shame on your office i hear people say con the manager good u sureeveryone has own opinon mine basic on them i always thought there not good and i prove it today if my workshop had a tyre changed wouldnt bother these places,they get u in tell u need brakes uni bolts...
Read more calipers omg careful i heard bad stories im based in dandenong in a well known workshop of 3 mechanics one thing we based on is customer service why because without our customers we dont have wages, so important be loyal and show your customer the problem there car before telling them stories to gain more profit- 6 reviews
Fixed the issue when no one else could
Took my Prado to Bob Jane Taren Pt as there was vibrations at 110km/h.
Toyota Sutherland could fix issue, Bridgestone wouldn’t look at it for more than a balance and couldn’t fix issue. Even though they were pretty new Bridgestone tyres.
Bob Jane was able to fix problem in one go for no expense. No new tyres required. Great, friendly service, I couldn’t recommend highly enough!
Hey, thanks for the fantastic review! It's great to hear we could assist you - The Bob Jane T-Marts team
- 2 reviews
Customer Service
I had a flat tyre, and I asked them to investigate and fix it. They responded to my online enquiry very promptly.
I dropped the vehicle off and went back after an hour. The customer service representative told me that it was the valve cap that was faulty, They put the flat tyre back on and returned my spare to the hold.
They did not charge me for any of their time. I was so impressed at the friendliness and professionalism. I would definitely recommend Bob Jane at Morley, and will definitely use them again.
Thank you for the fantastic feedback! Amazing!
- 15 reviews
- 6 likes
Helpful, good price and quick
I hate buying tyres. They’re expensive and I always reckon the old tyres are still good, sort of. However there are some laws that mean the car has to be roadworthy so off tyre shopping we go. Bob Jane T-Mart Brookvale. Recently went in for a price on four tyres for my ‘weekend’ car. Brendan didn’t just get a price, he went searching for the best tyre for the best price. With different wheel specs between the front and rear, the tyres weren’t in stock but delivered the next morning and installed, aligned and ready to go. Very happy, wh...
Read moreich shouldn’t be a surprise to me because over the years whenever I have needed the dreaded new tyres these guys have always been really good to deal with. I thoroughly recommend them and suggest you at least speak with them to get both a good deal and good serviceFantastic feedback! Thank you Belrose.
Great Job
Good price, Great service. Had 2 new front tyres fitted, The best price around I could find was at Bob Jane Maroochydore, the service I received was very good, I would use them again.
Hi Ian, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and we at...
Read more head office will look into this further for you. Thanks, - The Bob Jane T-Marts Team- 4 reviews
- 1 like
A very helpful team
The bob Jane T-Mart at Balcatta are very helpful, helped me out with which tyres i needed and a good price range too. Was sorted very quickly and the car was ready for pick in a jiffy. Will surely be heading back with anymore tyre issues
Thanks for the great feedback Charan!
New Tyres for my Totota Camry
I went to Bob Jane T-Mart Granville to change 2 front tyres as advised by my mechanic for my pink slip. When I went to the store the salesman came out and inspected the car and said that I should change my 2 rear tyres as well for the safety of my family. He showed one rear tyre which had a small cut/slit and then said that the other rear tyre(driver side) has not been changed since I bought the car in 2011. This was all verbal and I could not verify the authenticity of the statement made by the car salesman. Since the salesperson invoked the s...
Read moreafety of my family so I was sucked into buying 4 tyres instead of 2 as I was worried what would happen to my family if the tyres suddenly burst, as told by the salesman . I was never shown the condition of the rear 2 tyres before they were changed. The salesman said that the treading of the 2 rear tyres was nearly gone but I didn't have the opportunity to see it. I am of the opinion this is pressure or force selling by stating something which might not be true and exploiting the vulnerability of the customer by telling them that their family might be in danger. My credit card situation is bad as spent lots during Christmas so an additional $200 on the credit card means an extra $200 debt which I have to pay back on top of my existing debt.Hi Himadri, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and w...
Read moree at head office will look into this further for you. Thanks, - The Bob Jane T-Marts Team- 18 reviews
- 3 likes
Your car is UNroadworthy
I dropped off the wifes car for a tyre rotation. They called and said the 2 fronts are bald and the car is not roadworthy. When picked up the car they said "not a good idea to drive it home".
No suggestion as to what tyres are on special, or even if they have tyres in stock, nothing. I drove the car straight to a competitors store and got 2 tyres fitted with a booking, no waiting! That is service!
Hi Graham, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and we...
Read more at head office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamWhat makes you think I want "the matter looked into"?
I have posted my review and recieced far better service at a competitor store.
- 3 reviews
- 1 like
Deceptive Conduct Port Adelaide Store
Went into Bob jane T Marts Port Adelaide looking for Tyres for my Mazda. Was interested in a particular tyre brand which I believe they had in stock. The sales person said the could do a bridgestone tyre for a few dollars cheaper and being a decent brand I thought why not. Well when I collected car they had fitted bob jane T mart home brand tyres. While they may be a ok tyre it is not ok to be deceptive. I'm guessing these home brand tyres are made by bridgestone but it is highly dubious behavior. Will certainly not use Bob jane Tmarts Port Adelaide in the near future. Not ok
Hi Richard, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and w...
Read moree at head office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamWonderful service!
Could not recommend this tyre servicing centre more. I was on the way to pick up my daughter and two young grandchildren from the airport, when my car signalled a warning that there was a problem with the tyres. I called my husband who told me to just ignore it as I would be running late, but i had a nagging feeling that I shouldnt risk it, and so headed to the first tyre service centre I found along the way. They told me that I could not drive or go on the freeway as it would be dangerous, however that was my only way to the airport, and upon ...
Read moreunderstanding my situation, the service guy called in extra help so that I could quickly get back on the road. They prioritised my car, fixed it in record time and off I was. I am super grateful and impressed with their excellent service and would highly recommend them.Thanks for the great feedback Eliza.
- 2 reviews
Great service
Every happy with the service I received for 2 brand new tyres and a wheel alignment. Simple and easy, and was recommended a quality and affordable tyre. Def a regular customer!
Happy to hear your are happy Kiah! Thank you for leaving us a review.
Once again great professional service
As a returning customer I would highly recommend Bob Jane at Granville for their great and caring service. Prices are very competitive and quality is maintained at the highest of levels.
Keep up the Great work guys! Thanks again.
Happy satisfied customer.
George K
Thanks for the great review George!
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Hi Brad, thanks for the fantastic feedback - Bob Jane T-Marts team.