Reviews

  • Product Quality
    3.6 (146)
  • Return Claim MadeYes · No (187)
  • Rates and Fees
    4.0 (1)
  • Transparency
    1.0 (1)
  • Job Satisfaction
    2.3 (3)
  • Timeliness
    3.3 (3)
  • Customer Service
    3.3 (169)
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Brad Kinross
Brad KinrossSouth East Queensland, QLD
  • 3 reviews

Just The Usual Great Service

published

Great service as usual from Tim, Lachlan and the team at Bob Jane Redcliffe. Nothing's too much trouble for these boys, they get it right every time. Do yourself a favor give them a go you wont be disappointed.
Brad



Bob Jane T-Marts
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Hi Brad, thanks for the fantastic feedback - Bob Jane T-Marts team.

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Mike
MikeAU
  • 2 reviews
  • 4 likes
  • Verified

Playing with people’s life

published

Kindly check my invoice and the tyre I bought from Bob Jane Sunbury after 20.000km only.
Notice that, I checked the tyre the morning of the accident and it wasn’t flat. The staff member who did poorly alignment the wheel put all my family at risk.Thank you Bob Jane

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Bob Jane T-Marts
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Mike
Mike

No they haven’t and I don’t need to. I’ll never use this business again



Bob Jane T-Marts
Marketing R.Bob Jane T-MartsSend a private message

Hi Mike, we are sad to hear that this was your experience with us. We hope you will give us another opportunity to earn your patronage in the future. Thanks, Bob Jane T-Marts Team.

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Karen
KarenCentral West, QLD
  • 4 reviews

Bad Job

published

Went to get a wheel alignment / balance and a swap of tyres and rims. Wheel alignment wasn’t done properly, and in their defence they gave a refund. Later I realised that they also striped the actually covers off from the wheel nuts (3). By then I couldn’t deal with them anymore and left it. That was until my dealership had told me that by stripping the covers of the wheel nuts my tyre spanner would not fit. Great another 35 dollars. But the fact that had I got a flat tyre in the time frame I wouldn’t have been able to change my tyres. Absolutely disgusting workmanship by Rockhampton Bob Jane. I would never ever go back and I recommend that anyone who goes there needs to check their work.

Bob Jane T-Marts
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Wendy H
Wendy HGreater Melbourne (Outer), VIC
  • 6 reviews
  • Verified

Great tyres and service Bob Jane

published

Bridgestone 116S Dueler tyres to suit Mazda BT-50 were recommended by Bob Jane. Very happy with service, price and recommendation, these guys know their products. The tyres are great, quiet road noise and smooth travel. Included was an alignment and $100 cashback on promotion. I will definitely go back to them for a repeat performance.



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gopi
gopiSydney, NSW
  • 3 reviews
  • 3 likes

My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.

published

My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.Thanku . Even KIA couldn’t fix this problem. Car Cerato sport model

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Carol Du
Carol DuSouth East Queensland, QLD
  • 6 reviews
  • 5 likes

Ok service, lack communication

published

Called up to check stock of 4 x Potenza RE003, said they will be stock before my booking. Took car in following day and voiced what tyres i want before work commence. 1 hr later upon work completion, saw the invoice for higher then quoted. When i ask the reception why price is higher, he said there was no stock of the RE003 and put S001 on, was informed they are much better tyres. Was reimbursed the difference. Would be nice to actually be told prior to work starting if RE003 were in stock as i did alot of research and had my heart on these. I would of had come back a different day when they actually had them in.

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Unhappy with customer service

published

I went to change my tires at their Dandenong branch. I got an over the counter quote but was not told that Nitrogen would be used to inflate the tires. This costs a further $40. If the sales person would have explained this beforehand, I would have told him not to use Nitrogen. A tax invoice was not provided in paper form but was sent to my email, so I was unable to address the issue immediately. I feel cheated as they need to explain their pricing breakup clearly beforehand.

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Gary
GaryPilbara, WA
  • 6 reviews

Midland store has excellent customer service

published

I have purchased tyres numerous times and have found the staff extremely polite, courteous and efficient. Anytime I require tyres this is the only place for me and at present I am 1500 kms Away

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chris w
chris wMetropolitan Adelaide, SA
  • 12 reviews
  • 3 likes

American racing wheels ASX Yukon 200. Very disappointed !

published

Purchased a set of five American racing wheels "Yukon asx 200 satin black" for my 4w4 Prado in October 2018, very happy with them until in I noticed the paint on three of the wheels coming off ! "this was Feb 2020 16mths after purchase" I went back to Bob Jane at Modbury to show them, so they took pics of the three wheels.. a few days later they contacted me to inform me that the wheels were out of warrantee by 4mths and couldn't help any further ? and was told if I want them to look new again I have to paint them myself ! These wheels are not made in America but made in China, hence the poor paint finish. My experience with Bob Jane and American racing wheels has not been a good one !

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Denise
Denisesydney
  • 11 reviews
  • 1 like

Bob Jane Tyres Taren Point

published

Very happy with my service here. Took in a tyre to be repaired. It was fixed quickly and efficiently. Very good customer service from Danny, front counter and Scott, who replaced my tyres and checked air in tyres etc. Price for repair etc was really reasonable and cheaper than i expected. Would definitely recommend.

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What a waste of time

published
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Luke
Luke
  • 2 reviews

Reopen

published

Bob Jane is great. Just need Penske and Andretti onboard to help repair and reopen the Thunderdome and bring back the Auscars and Nascars. Supercars is almost dead. PLEASE. PLEASE.

Bob Jane T-Marts
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Thanks for the great feedback Luke! - Bob Jane Team

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Great service

published

Keperra branch fitted new tyres to my SR5 Hilux Franchise owner gave great service,Fleet vehicle payment sorted by staff no fuss car drives and feels great.Very good service Peter Fairfull.

Bob Jane T-Marts
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Thanks for leaving an amazing review Robert! - Bob Jane Team

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daz
daz
  • 27 reviews
  • 11 likes

dont use them all i say

published
daz
daz
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SPN
SPN
  • 6 reviews

Fixed the issue when no one else could

published

Took my Prado to Bob Jane Taren Pt as there was vibrations at 110km/h.

Toyota Sutherland could fix issue, Bridgestone wouldn’t look at it for more than a balance and couldn’t fix issue. Even though they were pretty new Bridgestone tyres.

Bob Jane was able to fix problem in one go for no expense. No new tyres required. Great, friendly service, I couldn’t recommend highly enough!

Bob Jane T-Marts
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Hey, thanks for the fantastic review! It's great to hear we could assist you - The Bob Jane T-Marts team

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pearce00
pearce00Western Australia
  • 2 reviews

Customer Service

published

I had a flat tyre, and I asked them to investigate and fix it. They responded to my online enquiry very promptly.
I dropped the vehicle off and went back after an hour. The customer service representative told me that it was the valve cap that was faulty, They put the flat tyre back on and returned my spare to the hold.
They did not charge me for any of their time. I was so impressed at the friendliness and professionalism. I would definitely recommend Bob Jane at Morley, and will definitely use them again.

Bob Jane T-Marts
Marketing R.Bob Jane T-MartsSend a private message

Thank you for the fantastic feedback! Amazing!

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Belrose Dave
Belrose Dave
  • 15 reviews
  • 6 likes

Helpful, good price and quick

published
Bob Jane T-Marts
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Fantastic feedback! Thank you Belrose.

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Ian P.
Ian P.South East Queensland, QLD

Great Job

published

Good price, Great service. Had 2 new front tyres fitted, The best price around I could find was at Bob Jane Maroochydore, the service I received was very good, I would use them again.

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Charan
CharanPerth, WA
  • 4 reviews
  • 1 like

A very helpful team

published

The bob Jane T-Mart at Balcatta are very helpful, helped me out with which tyres i needed and a good price range too. Was sorted very quickly and the car was ready for pick in a jiffy. Will surely be heading back with anymore tyre issues

Bob Jane T-Marts
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Thanks for the great feedback Charan!

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Himadri Biswas
Himadri BiswasSydney, NSW

New Tyres for my Totota Camry

published
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GRAHAM
GRAHAM
  • 18 reviews
  • 3 likes

Your car is UNroadworthy

published

I dropped off the wifes car for a tyre rotation. They called and said the 2 fronts are bald and the car is not roadworthy. When picked up the car they said "not a good idea to drive it home".
No suggestion as to what tyres are on special, or even if they have tyres in stock, nothing. I drove the car straight to a competitors store and got 2 tyres fitted with a booking, no waiting! That is service!

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GRAHAM
GRAHAM

What makes you think I want "the matter looked into"?
I have posted my review and recieced far better service at a competitor store.

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Richard Atkinson
Richard AtkinsonMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Deceptive Conduct Port Adelaide Store

published

Went into Bob jane T Marts Port Adelaide looking for Tyres for my Mazda. Was interested in a particular tyre brand which I believe they had in stock. The sales person said the could do a bridgestone tyre for a few dollars cheaper and being a decent brand I thought why not. Well when I collected car they had fitted bob jane T mart home brand tyres. While they may be a ok tyre it is not ok to be deceptive. I'm guessing these home brand tyres are made by bridgestone but it is highly dubious behavior. Will certainly not use Bob jane Tmarts Port Adelaide in the near future. Not ok

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Wonderful service!

published
Bob Jane T-Marts
Marketing R.Bob Jane T-MartsSend a private message

Thanks for the great feedback Eliza.

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Kiah R.
Kiah R.South East Queensland, QLD
  • 2 reviews

Great service

published

Every happy with the service I received for 2 brand new tyres and a wheel alignment. Simple and easy, and was recommended a quality and affordable tyre. Def a regular customer!

Bob Jane T-Marts
Marketing R.Bob Jane T-MartsSend a private message

Happy to hear your are happy Kiah! Thank you for leaving us a review.

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aspyro871
aspyro871Sydney, NSW

Once again great professional service

published

As a returning customer I would highly recommend Bob Jane at Granville for their great and caring service. Prices are very competitive and quality is maintained at the highest of levels.
Keep up the Great work guys! Thanks again.
Happy satisfied customer.
George K

Bob Jane T-Marts
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Thanks for the great review George!

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